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A05944 | Pages: 256 | Charts: 69 | Tables: 115 |
The global cloud IT service management (ITSM) market size was valued at $4,323.0 million in 2018, and is projected to reach $15,668.0 million by 2026, registering a CAGR of 17.4% from 2019 to 2026. Cloud ITSM mainly emphasizes on the management of the IT infrastructure through cloud that comprises, IT processes, software, hardware, and services. These services can be offered independently on cloud as well as on-premise. Moreover, users can find more value from cloud ITSM solutions, which combine capabilities for crucial business processes, such as the support for cloud services, agile development & DevOps, and delivery of business services.
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By component, the solutions segment garnered major cloud IT service management market share in 2018 and is expected to remain dominant during the forecast period. The growth of this segment is mainly attributed to the increase in need to manage IT operations and management to design, plan, operate, deliver, and control the cloud and IT services is the major factor that fuels the demand for cloud ITSM solutions. Moreover, increase in demand among developers to manage an organization size after its production to ensure performance and availability according to service level objectives (SLOs) or service level agreements (SLAs) boosts the demand for the cloud ITSM solutions.
[COMPONENTGRAPH]
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By organization size, the large enterprise segment dominated the cloud IT service management (ITSM) market in 2018 and is expected to remain dominant during the forecast period. The growth of this segment is mainly attributed to the increased demand for automation and streamlining business processes, which deal with large volumes of customer queries and facilitate personal customer engagement. However, small and medium size enterprises segment is expected to witness highest growth rate during the forecast period mainly due to the increase in popularity of cloud services among these enterprises, which has compelled organizations to move on-premises ITSM to cloud.
[ORGANIZATIONSIZEGRAPH]
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North America dominated the global cloud IT service management (ITSM) market in 2018 and is expected to remain dominant during the cloud ITSM market forecast period due to the presence of major market players and rise in investment & spending on cloud technologies. In addition, increase in focus on automation and end-user services boost the adoption of cloud ITSM solutions and services in North America.
[INDUSTRYVERTICALGRAPH]
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The report focuses on the growth prospects, restraints, and trends of the cloud ITSM market analysis. The study provides Porter’s five forces analysis to understand the impact of various factors such as bargaining power of suppliers, competitive intensity of competitors, threat of new entrants, threat of substitutes, and bargaining power of buyers on the global cloud IT service management (ITSM) market.
[REGIONGRAPH]
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Segment review
The global cloud IT service management market is segmented on the basis of component, organization size, industry vertical, and region. By component, the market is bifurcated into solutions and services. By organization size, the market is divided into large enterprises and small & medium enterprises. By industry vertical, the market is classified into IT & telecommunication, BFSI, healthcare, manufacturing, retail, education, and others. By region, the market is analyzed across North America, Europe, Asia-Pacific, and LAMEA.
The market is dominated by the global cloud ITSM players such as Axios Systems, BMC Software, CA Technologies, Citrix Systems, Hewlett Packard Enterprise, International Business Machines Corporation (IBM), ManageEngine, Micro Focus, Microsoft Corporation, and ServiceNow.
Top impacting factors
Current and future cloud IT service management market trends are outlined to determine the overall attractiveness of the market. Top impacting factors highlight the cloud ITSM market opportunity during the forecast period. Increase in adoption of cloud-based technologies is the key factor that drives the market growth for cloud ITSM industry. In addition, integration of AI-Enabled tools with ITSM solutions is expected to boost the market growth. However, security & privacy concerns for confidential data and business processes is expected to impede the market growth during the cloud IT service management market forecast period. Furthermore, widespread adoption of BYOD trend and increase in mobile workforce are expected to provide major growth opportunities for cloud ITSM market in the upcoming years. In addition, rise in demand among small & medium enterprises is also anticipated to provide lucrative opportunities for the cloud IT service management (ITSM) market growth in the forthcoming years.
Increase in adoption of cloud-based technologies
The cloud enables flexible deployment of numerous solutions and services, which allows organizations to manage their data efficiently and effectively. Moreover, the cloud-based technologies are cost-effective and easy to deploy, which drives the demand for cloud ITSM among large as well as small & medium organizations. In addition, to manage IT infrastructure, the cloud solutions require very less IT hardware administrative resources, which further eradicates the need for additional hardware costs. Thus, organizations are deploying cloud-based technologies across their business processes. Hence, such factors combined create the demand for cloud ITSM solutions and services.
Widespread adoption of BYOD trend and increasing mobile workforce
Personal devices are progressively being accepted as technology tools among enterprise IT environments. In addition, lot of organizations have started supporting work from home with their employees’ own devices. Hence, it is anticipated to create major challenge for IT managers and CIOs. Thus, such factors are anticipated to be opportunistic for the market in near future. Operational efficiencies, cost savings, and performance improvement are some of the major factors that drive the adoption of BYOD among numerous organizations, which is in turn anticipated to be opportunistic for the cloud ITSM market growth in the upcoming years. Moreover, the BYOD has the potential to change the way companies organize infrastructure & IT services and eventually the operation & management of IT. Thus, such factors are projected to create opportunities for the market in near future.
Key Market Segments
Key Market Players
CHAPTER 1: INTRODUCTION
1.1. Report description
1.2. Key benefits for stakeholders
1.3. Key market segments
1.4. Key market players
1.5. Research methodology
1.5.1. Secondary research
1.5.2. Primary research
1.5.3. Analyst tools & models
CHAPTER 2: EXECUTIVE SUMMARY
2.1. Key findings
2.1.1. Top impacting factors
2.1.2. Top investment pockets
2.2. CXO perspective
CHAPTER 3: MARKET OVERVIEW
3.1. Market definition and scope
3.2. Key forces shaping global CLOUD ITSM MARKET
3.3. Market evolution/industry roadmap
3.4. Case studies
3.4.1. Goodman Manufacturing Company, L.P.
3.4.2. Khan Bank
3.5. Market dynamics
3.5.1. Drivers
3.5.1.1. Increase in adoption of cloud-based technologies
3.5.1.2. Integration of AI-Enabled tools with ITSM solutions
3.5.2. Restraints
3.5.2.1. Security and privacy concerns for confidential data and business processes
3.5.3. Opportunities
3.5.3.1. Widespread adoption of BYOD trend and increasing mobile workforce
3.5.3.2. Growing demand among SMEs
CHAPTER 4: CLOUD ITSM MARKET, BY COMPONENT
4.1. Overview
4.2. Solutions
4.2.1. Key market trends, growth factors, and opportunities
4.2.2. Market size and forecast, by region
4.2.3. Market analysis, by country
4.3. Services
4.3.1. Key market trends, growth factors, and opportunities
4.3.2. Market size and forecast, by region
4.3.3. Market analysis, by country
CHAPTER 5: CLOUD ITSM MARKET, BY ORGANIZATION SIZE
5.1. Overview
5.2. Large organizations
5.2.1. Key market trends, growth factors, and opportunities
5.2.2. Market size and forecast, by region
5.2.3. Market analysis, by country
5.3. Small and medium organizations
5.3.1. Key market trends, growth factors, and opportunities
5.3.2. Market size and forecast, by region
5.3.3. Market analysis, by country
CHAPTER 6: CLOUD ITSM MARKET, BY INDUSTRY VERTICAL
6.1. Overview
6.2. IT & Telecommunication
6.2.1. Key market trends, growth factors, and opportunities
6.2.2. Market size and forecast, by region
6.2.3. Market analysis, by country
6.3. BFSI
6.3.1. Key market trends, growth factors, and opportunities
6.3.2. Market size and forecast, by region
6.3.3. Market analysis, by country
6.4. Healthcare
6.4.1. Key market trends, growth factors, and opportunities
6.4.2. Market size and forecast, by region
6.4.3. Market analysis, by country
6.5. Manufacturing
6.5.1. Key market trends, growth factors, and opportunities
6.5.2. Market size and forecast, by region
6.5.3. Market analysis, by country
6.6. Retail
6.6.1. Key market trends, growth factors, and opportunities
6.6.2. Market size and forecast, by region
6.6.3. Market analysis, by country
6.7. Education
6.7.1. Key market trends, growth factors, and opportunities
6.7.2. Market size and forecast, by region
6.7.3. Market analysis, by country
6.8. Others
6.8.1. Key market trends, growth factors, and opportunities
6.8.2. Market size and forecast, by region
6.8.3. Market analysis, by country
CHAPTER 7: GLOBAL CLOUD ITSM MARKET, BY REGION
7.1. Overview
7.1.1. Market size and forecast, by region
7.2. North America
7.2.1. Key market trends, growth factors and opportunities
7.2.2. Market size and forecast, by component
7.2.3. Market size and forecast, by organization size
7.2.4. Market size and forecast, by industry vertical
7.2.5. Market analysis, by country
7.2.5.1. U.S.
7.2.5.1.1. Market size and forecast, by Component
7.2.5.1.2. Market size and forecast, by organization size
7.2.5.1.3. Market size and forecast, by industry vertical
7.2.5.2. Canada
7.2.5.2.1. Market size and forecast, by component
7.2.5.2.2. Market size and forecast, by organization size
7.2.5.2.3. Market size and forecast, by industry vertical
7.3. Europe
7.3.1. Key market trends, growth factors and opportunities
7.3.2. Market size and forecast, by component
7.3.3. Market size and forecast, by organization size
7.3.4. Market size and forecast, by industry vertical
7.3.5. Market analysis, by country
7.3.5.1. UK
7.3.5.1.1. Market size and forecast, by Component
7.3.5.1.2. Market size and forecast, by organization size
7.3.5.1.3. Market size and forecast, by industry vertical
7.3.5.2. Germany
7.3.5.2.1. Market size and forecast, by Component
7.3.5.2.2. Market size and forecast, by organization size
7.3.5.2.3. Market size and forecast, by industry vertical
7.3.5.3. France
7.3.5.3.1. Market size and forecast, by component
7.3.5.3.2. Market size and forecast, by organization size
7.3.5.3.3. Market size and forecast, by industry vertical
7.3.5.4. Italy
7.3.5.4.1. Market size and forecast, by Component
7.3.5.4.2. Market size and forecast, by organization size
7.3.5.4.3. Market size and forecast, by industry vertical
7.3.5.5. Rest of Europe
7.3.5.5.1. Market size and forecast, by Component
7.3.5.5.2. Market size and forecast, by organization size
7.3.5.5.3. Market size and forecast, by industry vertical
7.4. Asia-Pacific
7.4.1. Key market trends, growth factors and opportunities
7.4.2. Market size and forecast, by component
7.4.3. Market size and forecast, by organization size
7.4.4. Market size and forecast, by industry vertical
7.4.5. Market analysis, by country
7.4.5.1. China
7.4.5.1.1. Market size and forecast, by component
7.4.5.1.2. Market size and forecast, by organization size
7.4.5.1.3. Market size and forecast, by industry vertical
7.4.5.2. India
7.4.5.2.1. Market size and forecast, by Component
7.4.5.2.2. Market size and forecast, by organization size
7.4.5.2.3. Market size and forecast, by industry vertical
7.4.5.3. Japan
7.4.5.3.1. Market size and forecast, by Component
7.4.5.3.2. Market size and forecast, by organization size
7.4.5.3.3. Market size and forecast, by industry vertical
7.4.5.4. Australia
7.4.5.4.1. Market size and forecast, by component
7.4.5.4.2. Market size and forecast, by organization size
7.4.5.4.3. Market size and forecast, by industry vertical
7.4.5.5. Rest of Asia-Pacific
7.4.5.5.1. Market size and forecast, by component
7.4.5.5.2. Market size and forecast, by organization size
7.4.5.5.3. Market size and forecast, by industry vertical
7.5. LAMEA
7.5.1. Key market trends, growth factors and opportunities
7.5.2. Market size and forecast, by component
7.5.3. Market size and forecast, by organization size
7.5.4. Market size and forecast, by industry vertical
7.5.5. Market analysis, by country
7.5.5.1. Latin America
7.5.5.1.1. Market size and forecast, by component
7.5.5.1.2. Market size and forecast, by organization size
7.5.5.1.3. Market size and forecast, by industry vertical
7.5.5.2. Middle East
7.5.5.2.1. Market size and forecast, by Component
7.5.5.2.2. Market size and forecast, by organization size
7.5.5.2.3. Market size and forecast, by industry vertical
7.5.5.3. Africa
7.5.5.3.1. Market size and forecast, by Component
7.5.5.3.2. Market size and forecast, by organization size
7.5.5.3.3. Market size and forecast, by industry vertical
CHAPTER 8: COMPETITIVE LANDSCAPE
8.1. Key Player Positioning
8.2. Top winning strategies
8.3. Competitive dashboard
8.4. Key developments
8.4.1. Partnership
8.4.2. Acquisition
8.4.3. Product development
8.4.4. Collaboration
8.4.5. Agreement
CHAPTER 9: COMPANY PROFILE
9.1. AXIOS SYSTEMS
9.1.1. Company overview
9.1.2. Key Executives
9.1.3. Company snapshot
9.1.4. Product portfolio
9.1.5. Key strategic moves and developments
9.2. BMC Software, Inc.
9.2.1. Company overview
9.2.2. Key Executives
9.2.3. Company snapshot
9.2.4. Product portfolio
9.2.5. Key strategic moves and developments
9.3. CA TECHNOLOGIES
9.3.1. Company overview
9.3.2. Key executives
9.3.3. Company snapshot
9.3.4. Product portfolio
9.3.5. Business performance
9.4. CHERWELL SOFTWARE
9.4.1. Company overview
9.4.2. Key executives
9.4.3. Company snapshot
9.4.4. Product portfolio
9.4.5. Key strategic moves and developments
9.5. CITRIX SYSTEMS, INC.
9.5.1. Company overview
9.5.2. Key executives
9.5.3. Company snapshot
9.5.4. Product portfolio
9.5.5. R&D expenditure
9.5.6. Business performance
9.5.7. Key strategic moves and developments
9.6. Hewlett Packard Enterprise Development LP
9.6.1. Company overview
9.6.2. Key executives
9.6.3. Company snapshot
9.6.4. Operating business segments
9.6.5. Product portfolio
9.6.6. R&D expenditure
9.6.7. Business performance
9.6.8. Key strategic moves and developments
9.7. IBM CORPORATION
9.7.1. Company overview
9.7.2. Key Executives
9.7.3. Company snapshot
9.7.4. Operating business segments
9.7.5. Product portfolio
9.7.6. R&D Expenditure
9.7.7. Business performance
9.7.8. Key strategic moves and developments
9.8. IVANTI
9.8.1. Company overview
9.8.2. Key Executives
9.8.3. Company snapshot
9.8.4. Product portfolio
9.8.5. Key strategic moves and developments
9.9. MICROSOFT CORPORATION
9.9.1. Company overview
9.9.2. Key executives
9.9.3. Company snapshot
9.9.4. Operating business segments
9.9.5. Product portfolio
9.9.6. R&D expenditure
9.9.7. Business performance
9.10. SERVICENOW
9.10.1. Company overview
9.10.2. Key executives
9.10.3. Company snapshot
9.10.4. Product portfolio
9.10.5. R&D Expenditure
9.10.6. Business performance
9.10.7. Key strategic moves and developments
LIST OF TABLES
TABLE 01. GLOBAL CLOUD ITSM MARKET, BY COMPONENT, 2018–20262018–2026 ($MILLION)
TABLE 02. CLOUD ITSM MARKET REVENUE FOR SOLUTIONS, BY REGION, 2018–2026 ($MILLION)
TABLE 03. CLOUD ITSM MARKET REVENUE FOR SERVICES, BY REGION, 2018–2026 ($MILLION)
TABLE 04. GLOBAL CLOUD ITSM MARKET REVENUE, BY ORGANIZATION SIZE, 2018-2026 ($MILLION)
TABLE 05. CLOUD ITSM MARKET REVENUE FOR LARGE ORGANIZATIONS, BY REGION, 2018–2026 ($MILLION)
TABLE 06. GLOBAL CLOUD ITSM MARKET REVENUE FOR SMALL AND MEDIUM ORGANIZATIONS, BY REGION, 2018–2026 ($MILLION)
TABLE 07. GLOBAL CLOUD ITSM MARKET REVENUE, BY INDUSTRY VERTICAL, 2018–2026 ($MILLION)
TABLE 08. GLOBAL CLOUD ITSM MARKET REVENUE FOR IT & TELECOMMUNICATION, BY REGION 2018–2026 ($MILLION)
TABLE 09. GLOBAL CLOUD ITSM MARKET REVENUE FOR BFSI, BY REGION 2018–2026 ($MILLION)
TABLE 10. GLOBAL CLOUD ITSM MARKET REVENUE FOR HEALTHCARE, BY REGION 2018–2026 ($MILLION)
TABLE 11. GLOBAL CLOUD ITSM MARKET REVENUE FOR MANUFACTURING, BY REGION 2018–2026 ($MILLION)
TABLE 12. GLOBAL CLOUD ITSM MARKET REVENUE FOR RETAIL, BY REGION 2018–2026 ($MILLION)
TABLE 13. GLOBAL CLOUD ITSM MARKET REVENUE FOR EDUCATION, BY REGION 2018–2026 ($MILLION)
TABLE 14. GLOBAL CLOUD ITSM MARKET REVENUE FOR OTHERS, BY REGION 2018–2026 ($MILLION)
TABLE 15. GLOBAL CLOUD ITSM MARKET REVENUE, BY REGION, 2018–2026 ($MILLION)
TABLE 16. NORTH AMERICA CLOUD ITSM MARKET REVENUE, BY COMPONENT, 2018–2026 ($MILLION)
TABLE 17. NORTH AMERICA CLOUD ITSM MARKET REVENUE, BY ORGANIZATION SIZE 2018–2026 ($MILLION)
TABLE 18. NORTH AMERICA CLOUD ITSM MARKET REVENUE, BY INDUSTRY VERTICAL, 2018–2026 ($MILLION)
TABLE 19. NORTH AMERICA CLOUD ITSM MARKET REVENUE, BY COUNTRY, 2018–2026 ($MILLION)
TABLE 20. U.S. CLOUD ITSM MARKET REVENUE, BY COMPONENT 2018–2026 ($MILLION)
TABLE 21. U.S. CLOUD ITSM MARKET REVENUE, BY ORGANIZATION SIZE, 2018–2026 ($MILLION)
TABLE 22. U.S. CLOUD ITSM MARKET REVENUE, BY INDUSTRY VERTICAL, 2018–2026 ($MILLION)
TABLE 23. CANADA CLOUD ITSM MARKET REVENUE, BY COMPONENT 2018–2026 ($MILLION)
TABLE 24. CANADA CLOUD ITSM MARKET REVENUE, BY ORGANIZATION SIZE, 2018–2026 ($MILLION)
TABLE 25. CANADA CLOUD ITSM MARKET REVENUE, BY INDUSTRY VERTICAL, 2018–2026 ($MILLION)
TABLE 26. EUROPE CLOUD ITSM MARKET REVENUE, BY COMPONENT, 2018–2026 ($MILLION)
TABLE 27. EUROPE CLOUD ITSM MARKET REVENUE, BY ORGANIZATION SIZE 2018–2026 ($MILLION)
TABLE 28. EUROPE CLOUD ITSM MARKET REVENUE, BY INDUSTRY VERTICAL, 2018–2026 ($MILLION)
TABLE 29. EUROPE CLOUD ITSM MARKET REVENUE, BY COUNTRY, 2018–2026 ($MILLION)
TABLE 30. UK CLOUD ITSM MARKET REVENUE, BY COMPONENT 2018–2026 ($MILLION)
TABLE 31. UK CLOUD ITSM MARKET REVENUE, BY ORGANIZATION SIZE, 2018–2026 ($MILLION)
TABLE 32. UK CLOUD ITSM MARKET REVENUE, BY INDUSTRY VERTICAL, 2018–2026 ($MILLION)
TABLE 33. GERMANY CLOUD ITSM MARKET REVENUE, BY COMPONENT 2018–2026 ($MILLION)
TABLE 34. GERMANY CLOUD ITSM MARKET REVENUE, BY ORGANIZATION SIZE, 2018–2026 ($MILLION)
TABLE 35. GERMANY CLOUD ITSM MARKET REVENUE, BY INDUSTRY VERTICAL, 2018–2026 ($MILLION)
TABLE 36. FRANCE CLOUD ITSM MARKET REVENUE, BY COMPONENT 2018–2026 ($MILLION)
TABLE 37. FRANCE CLOUD ITSM MARKET REVENUE, BY ORGANIZATION SIZE, 2018–2026 ($MILLION)
TABLE 38. FRANCE CLOUD ITSM MARKET REVENUE, BY INDUSTRY VERTICAL, 2018–2026 ($MILLION)
TABLE 39. ITALY CLOUD ITSM MARKET REVENUE, BY COMPONENT 2018–2026 ($MILLION)
TABLE 40. ITALY CLOUD ITSM MARKET REVENUE, BY ORGANIZATION SIZE, 2018–2026 ($MILLION)
TABLE 41. ITALY CLOUD ITSM MARKET REVENUE, BY INDUSTRY VERTICAL, 2018–2026 ($MILLION)
TABLE 42. REST OF EUROPE CLOUD ITSM MARKET REVENUE, BY COMPONENT 2018–2026 ($MILLION)
TABLE 43. REST OF EUROPE CLOUD ITSM MARKET REVENUE, BY ORGANIZATION SIZE, 2018–2026 ($MILLION)
TABLE 44. REST OF EUROPE CLOUD ITSM MARKET REVENUE, BY INDUSTRY VERTICAL, 2018–2026 ($MILLION)
TABLE 45. ASIA-PACIFIC CLOUD ITSM MARKET REVENUE, BY COMPONENT, 2018–2026 ($MILLION)
TABLE 46. ASIA-PACIFIC CLOUD ITSM MARKET REVENUE, BY ORGANIZATION SIZE 2018–2026 ($MILLION)
TABLE 47. ASIA-PACIFIC CLOUD ITSM MARKET REVENUE, BY INDUSTRY VERTICAL, 2018–2026 ($MILLION)
TABLE 48. ASIA-PACIFIC CLOUD ITSM MARKET REVENUE, BY COUNTRY, 2018–2026 ($MILLION)
TABLE 49. CHINA CLOUD ITSM MARKET REVENUE, BY COMPONENT 2018–2026 ($MILLION)
TABLE 50. CHINA CLOUD ITSM MARKET REVENUE, BY ORGANIZATION SIZE, 2018–2026 ($MILLION)
TABLE 51. CHINA CLOUD ITSM MARKET REVENUE, BY INDUSTRY VERTICAL, 2018–2026 ($MILLION)
TABLE 52. INDIA CLOUD ITSM MARKET REVENUE, BY COMPONENT 2018–2026 ($MILLION)
TABLE 53. INDIA CLOUD ITSM MARKET REVENUE, BY ORGANIZATION SIZE, 2018–2026 ($MILLION)
TABLE 54. INDIA CLOUD ITSM MARKET REVENUE, BY INDUSTRY VERTICAL, 2018–2026 ($MILLION)
TABLE 55. JAPAN CLOUD ITSM MARKET REVENUE, BY COMPONENT 2018–2026 ($MILLION)
TABLE 56. JAPAN CLOUD ITSM MARKET REVENUE, BY ORGANIZATION SIZE, 2018–2026 ($MILLION)
TABLE 57. JAPAN CLOUD ITSM MARKET REVENUE, BY INDUSTRY VERTICAL, 2018–2026 ($MILLION)
TABLE 58. AUSTRALIA CLOUD ITSM MARKET REVENUE, BY COMPONENT 2018–2026 ($MILLION)
TABLE 59. AUSTRALIA CLOUD ITSM MARKET REVENUE, BY ORGANIZATION SIZE, 2018–2026 ($MILLION)
TABLE 60. AUSTRALIA CLOUD ITSM MARKET REVENUE, BY INDUSTRY VERTICAL, 2018–2026 ($MILLION)
TABLE 61. REST OF ASIA-PACIFIC CLOUD ITSM MARKET REVENUE, BY COMPONENT 2018–2026 ($MILLION)
TABLE 62. REST OF ASIA-PACIFIC CLOUD ITSM MARKET REVENUE, BY ORGANIZATION SIZE, 2018–2026 ($MILLION)
TABLE 63. REST OF ASIA-PACIFIC CLOUD ITSM MARKET REVENUE, BY INDUSTRY VERTICAL, 2018–2026 ($MILLION)
TABLE 64. LAMEA CLOUD ITSM MARKET REVENUE, BY COMPONENT, 2018–2026 ($MILLION)
TABLE 65. LAMEA CLOUD ITSM MARKET REVENUE, BY ORGANIZATION SIZE 2018–2026 ($MILLION)
TABLE 66. LAMEA CLOUD ITSM MARKET REVENUE, BY INDUSTRY VERTICAL, 2018–2026 ($MILLION)
TABLE 67. LAMEA CLOUD ITSM MARKET REVENUE, BY COUNTRY, 2018–2026 ($MILLION)
TABLE 68. LATIN AMERICA CLOUD ITSM MARKET REVENUE, BY COMPONENT 2018–2026 ($MILLION)
TABLE 69. LATIN AMERICA CLOUD ITSM MARKET REVENUE, BY ORGANIZATION SIZE, 2018–2026 ($MILLION)
TABLE 70. LATIN AMERICA CLOUD ITSM MARKET REVENUE, BY INDUSTRY VERTICAL, 2018–2026 ($MILLION)
TABLE 71. MIDDLE EAST CLOUD ITSM MARKET REVENUE, BY COMPONENT 2018–2026 ($MILLION)
TABLE 72. MIDDLE EAST CLOUD ITSM MARKET REVENUE, BY ORGANIZATION SIZE, 2018–2026 ($MILLION)
TABLE 73. MIDDLE EAST CLOUD ITSM MARKET REVENUE, BY INDUSTRY VERTICAL, 2018–2026 ($MILLION)
TABLE 74. AFRICA CLOUD ITSM MARKET REVENUE, BY COMPONENT 2018–2026 ($MILLION)
TABLE 75. AFRICA CLOUD ITSM MARKET REVENUE, BY ORGANIZATION SIZE, 2018–2026 ($MILLION)
TABLE 76. AFRICA CLOUD ITSM MARKET REVENUE, BY INDUSTRY VERTICAL, 2018–2026 ($MILLION)
TABLE 77. KEY NEW PRODUCT LAUNCHES (2016-2019)
TABLE 78. PARTNERSHIP (2016-2019)
TABLE 79. ACQUISTION (2016-2019)
TABLE 80. PRODUCT DEVELOPMENT (2016-2019)
TABLE 81. COLLABORATION (2016-2019)
TABLE 82. AGREEMENT (2016-2019)
TABLE 83. AXIOS SYSTEMS: KEY EXECUTIVES
TABLE 84. AXIOS SYSTEMS: COMPANY SNAPSHOT
TABLE 85. AXIOS SYSTEMS: PRODUCT PORTFOLIO
TABLE 86. BMC SOFTWARE, INC.: KEY EXECUTIVES
TABLE 87. BMC SOFTWARE, INC.: COMPANY SNAPSHOT
TABLE 88. BMC SOFTWARE, INC.: PRODUCT PORTFOLIO
TABLE 89. CA TECHNOLOGIES : KEY EXECUTIVES
TABLE 90. CA TECHNOLOGIES : COMPANY SNAPSHOT
TABLE 91. CA TECHNOLOGIES : PRODUCT PORTFOLIO
TABLE 92. CHERWELL SOFTWARE, LLC.: KEY EXECUTIVES
TABLE 93. CHERWELL SOFTWARE, LLC.: COMPANY SNAPSHOT
TABLE 94. CHERWELL SOFTWARE, LLC.: PRODUCT PORTFOLIO
TABLE 95. CHERWELL SOFTWARE, LLC.: KEY EXECUTIVES
TABLE 96. CITRIX SYSTEMS, INC.: COMPANY SNAPSHOT
TABLE 97. CITRIX SYSTEMS, INC.: PRODUCT PORTFOLIO
TABLE 98. HEWLETT PACKARD ENTERPRISE DEVELOPMENT LP: KEY EXECUTIVES
TABLE 99. HEWLETT PACKARD ENTERPRISE DEVELOPMENT LP: COMPANY SNAPSHOT
TABLE 100. HEWLETT PACKARD ENTERPRISE DEVELOPMENT LP: OPERATING SEGMENTS
TABLE 101. HEWLETT PACKARD ENTERPRISE DEVELOPMENT LP: PRODUCT PORTFOLIO
TABLE 102. IBM CORPORATION: KEY EXECUTIVES
TABLE 103. IBM CORPORATION: COMPANY SNAPSHOT
TABLE 104. IBM CORPORATION: OPERATING SEGMENTS
TABLE 105. IBM CORPORATION: PRODUCT PORTFOLIO
TABLE 106. IVANTI: KEY EXECUTIVES
TABLE 107. IVANTI: COMPANY SNAPSHOT
TABLE 108. IVANTI: PRODUCT PORTFOLIO
TABLE 109. MICROSOFT CORPORATION : KEY EXECUTIVES
TABLE 110. MICROSOFT CORPORATION : COMPANY SNAPSHOT
TABLE 111. MICROSOFT CORPORATION : OPERATING SEGMENTS
TABLE 112. MICROSOFT CORPORATION : PRODUCT PORTFOLIO
TABLE 113. SERVICENOW: KEY EXECUTIVES
TABLE 114. SERVICENOW: COMPANY SNAPSHOT
TABLE 115. SERVICENOW: PRODUCT PORTFOLIO
LIST OF FIGURES
FIGURE 01. KEY MARKET SEGMENTS
FIGURE 02. GLOBAL CLOUD ITSM MARKET, 2018–2026
FIGURE 03. GLOBAL CLOUD ITSM MARKET, BY REGION, 2018–2026
FIGURE 04. TOP IMPACTING FACTORS
FIGURE 05. TOP INVESTMENT POCKETS
FIGURE 06. MODERATE-TO-HIGH BARGAINING POWER OF SUPPLIERS
FIGURE 07. HIGH BARGAINING POWER OF BUYER
FIGURE 08. MODERATE THREAT OF SUBSTITUTES
FIGURE 09. MODERATE-TO-HIGH THREAT OF NEW ENTRANTS
FIGURE 10. MODERATE-TO-HIGH COMPETITIVE RIVALRY
FIGURE 11. MARKET EVOLUTION/INDUSTRY ROADMAP
FIGURE 12. MARKET DYNAMICS
FIGURE 13. GLOBAL CLOUD ITSM MARKET REVENUE, BY COMPONENT, 2018–2026 ($MILLION)
FIGURE 14. COMPARATIVE SHARE ANALYSIS OF GLOBAL CLOUD ITSM MARKET FOR SOLUTIONS, BY COUNTRY, 2018 & 2026(%)
FIGURE 15. COMPARATIVE SHARE ANALYSIS OF GLOBAL CLOUD ITSM MARKET FOR SREVICES, BY COUNTRY, 2018 & 2026(%)
FIGURE 16. GLOBAL CLOUD ITSM MARKET, BY ORGANIZATION SIZE, 2018–2026
FIGURE 17. COMPARATIVE SHARE ANALYSIS GLOBAL CLOUD ITSM MARKET FOR LARGE ORGANIZATIONS, BY COUNTRY, 2018 & 2026(%)
FIGURE 18. COMPARATIVE SHARE ANALYSIS GLOBAL CLOUD ITSM MARKET FOR SMALL AND MEDIUM ORGANIZATIONS, BY COUNTRY, 2018 & 2026(%)
FIGURE 19. GLOBAL CLOUD ITSM MARKET, BY INDUSTRY VERTICAL, 2018–2026
FIGURE 20. COMPARATIVE SHARE ANALYSIS GLOBAL CLOUD ITSM MARKET FOR IT & TELECOMMUNICATION, BY COUNTRY, 2018 & 2026 (%)
FIGURE 21. COMPARATIVE SHARE ANALYSIS GLOBAL CLOUD ITSM MARKET FOR BFSI, BY COUNTRY, 2018 & 2026 (%)
FIGURE 22. COMPARATIVE SHARE ANALYSIS GLOBAL CLOUD ITSM MARKET FOR HEALTHCARE, BY COUNTRY, 2018 & 2026 (%)
FIGURE 23. COMPARATIVE SHARE ANALYSIS GLOBAL CLOUD ITSM MARKET FOR MANUFACTURING, BY COUNTRY, 2018 & 2026 (%)
FIGURE 24. COMPARATIVE SHARE ANALYSIS GLOBAL CLOUD ITSM MARKET FOR RETAIL, BY COUNTRY, 2018 & 2026 (%)
FIGURE 25. COMPARATIVE SHARE ANALYSIS GLOBAL CLOUD ITSM MARKET FOR EDUCATION, BY COUNTRY, 2018 & 2026 (%)
FIGURE 26. COMPARATIVE SHARE ANALYSIS GLOBAL CLOUD ITSM MARKET FOR OTHERS, BY COUNTRY, 2018 & 2026 (%)
FIGURE 27. U.S. CLOUD ITSM MARKET REVENUE, 2018–2026 ($MILLION)
FIGURE 28. CANADA CLOUD ITSM MARKET REVENUE, 2018–2026 ($MILLION)
FIGURE 29. UK CLOUD ITSM MARKET REVENUE, 2018–2026 ($MILLION)
FIGURE 30. GERMANY CLOUD ITSM MARKET REVENUE, 2018–2026 ($MILLION)
FIGURE 31. FRANCE CLOUD ITSM MARKET REVENUE, 2018–2026 ($MILLION)
FIGURE 32. ITALY CLOUD ITSM MARKET REVENUE, 2018–2026 ($MILLION)
FIGURE 33. REST OF EUROPE CLOUD ITSM MARKET REVENUE, 2018–2026 ($MILLION)
FIGURE 34. CHINA CLOUD ITSM MARKET REVENUE, 2018–2026 ($MILLION)
FIGURE 35. INDIA CLOUD ITSM MARKET REVENUE, 2018–2026 ($MILLION)
FIGURE 36. JAPAN CLOUD ITSM MARKET REVENUE, 2018–2026 ($MILLION)
FIGURE 37. AUSTRALIA CLOUD ITSM MARKET REVENUE, 2018–2026 ($MILLION)
FIGURE 38. REST OF ASIA-PACIFIC CLOUD ITSM MARKET REVENUE, 2018–2026 ($MILLION)
FIGURE 39. LATIN AMERICA CLOUD ITSM MARKET REVENUE, 2018–2026 ($MILLION)
FIGURE 40. MIDDLE EAST CLOUD ITSM MARKET REVENUE, 2018–2026 ($MILLION)
FIGURE 41. AFRICA CLOUD ITSM MARKET REVENUE, 2018–2026 ($MILLION)
FIGURE 42. NETWORK TRAFFIC ANALYTICS MARKET: KEY PLAYER POSITIONING, 2018
FIGURE 43. TOP WINNING STRATEGIES, BY YEAR, 2016-2019
FIGURE 44. TOP WINNING STRATEGIES, BY DEVELOPMENT, 2016-2019
FIGURE 45. TOP WINNING STRATEGIES, BY COMPANY, 2016-2019
FIGURE 46. COMPETITIVE DASHBOARD
FIGURE 47. COMPETITIVE DASHBOARD
FIGURE 48. COMPETITIVE HEATMAP OF KEY PLAYERS
FIGURE 49. CA TECHNOLOGIES: REVENUE, 2016–2018 ($MILLION)
FIGURE 50. CA TECHNOLOGIES: REVENUE SHARE BY SEGMENT, 2018 (%)
FIGURE 51. CA TECHNOLOGIES: REVENUE SHARE BY REGION, 2018 (%)
FIGURE 52. R&D EXPENDITURE, 2016–2018 ($MILLION)
FIGURE 53. CITRIX SYSTEMS, INC.: REVENUE, 2015–2017 ($MILLION)
FIGURE 54. CITRIX SYSTEMS, INC.: REVENUE SHARE BY REGION, 2017 (%)
FIGURE 55. R&D EXPENDITURE, 2016–2018 ($MILLION)
FIGURE 56. HEWLETT PACKARD ENTERPRISE DEVELOPMENT LP: REVENUE, 2016–2018 ($MILLION)
FIGURE 57. HEWLETT PACKARD ENTERPRISE DEVELOPMENT LP: REVENUE SHARE BY SEGMENT, 2018 (%)
FIGURE 58. HEWLETT PACKARD ENTERPRISE DEVELOPMENT LP: REVENUE SHARE BY GEOGRAPHY, 2018 (%)
FIGURE 59. R&D EXPENDITURE, 2016–2018 ($MILLION)
FIGURE 60. IBM CORPORATION: REVENUE, 2016–2018 ($MILLION)
FIGURE 61. IBM CORPORATION: REVENUE SHARE BY SEGMENT, 2018 (%)
FIGURE 62. IBM CORPORATION: REVENUE SHARE BY REGION, 2018 (%)
FIGURE 63. R&D EXPENDITURE, 2016–2018 ($MILLION)
FIGURE 64. MICROSOFT CORPORATION : REVENUE, 2016–2018 ($MILLION)
FIGURE 65. MICROSOFT CORPORATION: REVENUE SHARE BY SEGMENT, 2018 (%)
FIGURE 66. MICROSOFT CORPORATION: REVENUE SHARE BY REGION, 2018 (%)
FIGURE 67. SERVICENOW : REVENUE, 2016–2018 ($MILLION)
FIGURE 68. SERVICENOW.: REVENUE, 2016–2018 ($MILLION)
FIGURE 69. SERVICENOW: REVENUE SHARE BY REGION, 2018 (%)