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A12524 | Pages: 404 | Charts: 80 | Tables: 158 |
The global bot services market size was valued at USD 537 million in 2020, and is projected to reach USD 7.8 billion by 2030, registering a CAGR of 30.7% from 2021 to 2030.
Factors such as intense focus on customer experience followed by compatibility with advanced data analysis and deep learning tools majorly propels the market growth. However, bots misinterpreting or not understanding context of customers mainly restrain the bot services market growth. Advancements in the field of Artificial Intelligence and Machine Learning is estimated to have a lucrative effect on the overall bot services market opportunity.
Bot services offer the ability to add intelligent agents that are capable of conversation without having to commit resources to develop one’s own AI. The service can be added to websites, apps, emails, GroupMe, Facebook Messenger, Kik, Skype, Slack, Microsoft Teams, Telegram, SMS, Twilio, Cortana, and Skype for Business.
In 2019, the global bot services market share was dominated by the social media segment, and is expected to maintain its dominance in the upcoming years as developments in technology such as deployment of web and cloud-based platforms increased the need for security and contributes toward growth of the market. Furthermore, chatbots have a significant impact on customer service and marketing processes in companies. Thus, the scope regarding usage of bots within the business has increased.
Within the bot services market, mobile applications is estimated to emerge as fastest growing segment, Advancements in AI development impacts chatbots application development process to a great extent. Chatbots are becoming intelligent day-by-day and revolutionizing diverse businesses. As mobile apps are becoming one of the best platforms to engage the audience, it makes more sense to integrate a chatbots in mobile application development processes and build a strategy that involves engagement and communication with customers through bot services.
Cloud migration has also promoted adoption in the form of underlying cloud features, such as scalability, agility, cost-effective storage options, and access to huge processing power, complementing the ability to harvest big data. In addition, cloud computing technology has become mainstream, and seamless connectivity provided by it is making it accessible and leading to generation of Big Data and applications.
According to the Right Scale of the Annual State of the Cloud Report 2019, 91% of businesses use public cloud and 72% use private one. Therefore, advent of cloud technology is also increasing growth of the bot services market. In addition, many industrial and automotive manufacturers are implementing IoT tools to leverage forecast maintenance and sophisticated data analytics to improve productivity and availability and add value to their business offerings.
The report focuses on growth prospects, restraints, and bot services market analysis. The study provides Porter’s five forces analysis of the bot services industry to understand impact of various factors such as bargaining power of suppliers, competitive intensity of competitors, threat of new entrants, threat of substitutes, and bargaining power of buyers on the bot services market trends.
[TECHNOLOGYGRAPH]
The bot services industry is mainly segmented into technology, mode, deployment, end user, and region. On the basis of technology, the market is segmented into framework and platform. By mode, it is divided into text, audio, and video. By deployment, it is segmented into websites, contact center, social media, and mobile applications. On the basis of end user, it is segmented into banking, financial services, and insurance (BFSI), retail & ecommerce, healthcare, media & entertainment, telecom, government, education, travel and hospitality, real estate, and others. The bot services market is mainly studied across North America, Europe, Asia Pacific and LAMEA.
[REGIONGRAPH]
Competitive analysis and profiles of the major players in the bot services market are Microsoft Corporation, IBM Corporation, Facebook, Google, Amazon Web Services, Nuance Communications, Aspect Software, Inbenta Technologies ,Creative Virtual ,24/7 Customer.
Customer experience is a well-developed and integrated element of most organizations, and it is critical for growth of a company and customer loyalty. Push for digital service solutions, as well as growth of AI-based agents are critical for future success of chatbots and bot services.
Customer service is becoming increasingly automated and customer relations management systems are using AI to improve and expand their relationship with the clients. Larger organizations can now afford to employ a single service for their entire CRM branch as long as it is suitable. This is attributed to development of specific customer service suites and bot services tailored to their business models. Similarly, smaller, and medium-sized companies can pick and choose from services and features that are most appropriate for them and their clients.Advancements made in the bot services industry have made chatbots able to understand a higher degree of human conversation and enabled to be trusted to help customers with basic issues.
Social media platforms have evolved to become a really important part of modern-day businesses. Every firm has been growing its roots on social media platforms to attract more new customers for their business. Chatbots are providing such enterprises ways to communicate with their consumers more quickly and efficiently. This reflects positively on the future of the bot services market as social media platforms become much more engaging and part of everyday lives of average users. Moreover, chatbots on social media sites such as Twitter and Facebook may be used to disseminate information on a certain issue faster than a human could, broadening their range of uses even more.
Key Market Segments
Key Market Players
CHAPTER 1:INTRODUCTION
1.1.REPORT DESCRIPTION
1.2.KEY BENEFITS FOR STAKEHOLDERS
1.3.KEY MARKET SEGMENTS
1.3.1.Key market players
1.4.RESEARCH METHODOLOGY
1.4.1.Secondary research
1.4.2.Primary research
1.4.3.Analyst tools & models
CHAPTER 2:EXECUTIVE SUMMARY
2.1.KEY FINDINGS
2.1.1.Top impacting factors
2.1.2.Top investment pockets
2.2.CXO PERSPECTIVE
CHAPTER 3:MARKET OVERVIEW
3.1.MARKET DEFINITION AND SCOPE
3.2.KEY FORCES SHAPING THE BOT SERVICES MARKET
3.3.MARKET DYNAMICS
3.3.1.Drivers
3.3.1.1.Enhanced customer experience:
3.3.1.2.Compatibility with advanced data analysis and deep learning tools
3.3.2.Restraints
3.3.2.1.Bots misinterpreting or not understanding customer’s context:
3.3.2.2.Lesser flexibility and customizations as compared to on-premises solutions
3.3.3.Opportunities
3.3.3.1.Advancements in the field of Artificial Intelligence and Machine Learning:
3.3.3.2.Growth of digital media platforms and their growing impact on businesses:
3.4.COVID-19 IMPACT ANALYSIS ON THE BOT SERVICES MARKET
3.4.1.Impact on market size
3.4.2.Consumer trends, preferences, and budget impact
3.4.3.Economic impact
3.4.4.Key player strategies to tackle negative impact
3.4.5.Opportunity window
CHAPTER 4:BOT SERVICES MARKET, BY TECHNOLOGY
4.1.OVERVIEW
4.2.FRAMEWORK
4.2.1.Key market trends, growth factors, and opportunities
4.2.2.Market size and forecast, by region
4.2.3.Market analysis, by country
4.3.PLATFORM
4.3.1.Key market trends, growth factors, and opportunities
4.3.2.Market size and forecast, by region
4.3.3.Market analysis, by country
CHAPTER 5:BOT SERVICES MARKET, BY MODE
5.1.OVERVIEW
5.2.TEXT
5.2.1.Key market trends, growth factors, and opportunities
5.2.2.Market size and forecast, by region
5.2.3.Market analysis, by country
5.3.AUDIO
5.3.1.Key market trends, growth factors, and opportunities
5.3.2.Market size and forecast, by region
5.3.3.Market analysis, by country
5.4.VIDEO
5.4.1.Key market trends, growth factors, and opportunities
5.4.2.Market size and forecast, by region
5.4.3.Market analysis, by country
CHAPTER 6:BOT SERVICES MARKET, BY DEPLOYMENT
6.1.OVERVIEW
6.2.WEBSITES
6.2.1.Key market trends, growth factors, and opportunities
6.2.2.Market size and forecast, by region
6.2.3.Market analysis, by country
6.3.CONTACT CENTER
6.3.1.Key market trends, growth factors, and opportunities
6.3.2.Market size and forecast, by region
6.3.3.Market analysis, by country
6.4.SOCIAL MEDIA
6.4.1.Key market trends, growth factors, and opportunities
6.4.2.Market size and forecast, by region
6.4.3.Market analysis, by country
6.5.MOBILE APPLICATIONS
6.5.1.Key market trends, growth factors, and opportunities
6.5.2.Market size and forecast, by region
6.5.3.Market analysis, by country
CHAPTER 7:BOT SERVICES MARKET, BY END USER
7.1.OVERVIEW
7.2.BFSI
7.2.2.Market size and forecast, by region
7.2.3.Market analysis, by country
7.3.RETAIL AND E COMMERCE
7.3.1.Key market trends, growth factors, and opportunities
7.3.2.Market size and forecast, by region
7.3.3.Market analysis, by country
7.4.HEALTHCARE
7.4.1.Key market trends, growth factors, and opportunities
7.4.2.Market size and forecast, by region
7.4.3.Market analysis, by country
7.5.MEDIA AND ENTERTAINMENT
7.5.1.Key market trends, growth factors, and opportunities
7.5.2.Market size and forecast, by region
7.5.3.Market analysis, by country
7.6.TELECOM
7.6.1.Key market trends, growth factors, and opportunities
7.6.2.Market size and forecast, by region
7.6.3.Market analysis, by country
7.7.GOVERNMENT
7.7.1.Key market trends, growth factors, and opportunities
7.7.2.Market size and forecast, by region
7.7.3.Market analysis, by country
7.8.EDUCATION
7.8.1.Key market trends, growth factors, and opportunities
7.8.2.Market size and forecast, by region
7.8.3.Market analysis, by country
7.9.TRAVEL AND HOSPITALITY
7.9.1.Key market trends, growth factors, and opportunities
7.9.2.Market size and forecast, by region
7.9.3.Market analysis, by country
7.10.REAL ESTATE
7.10.1.Key market trends, growth factors, and opportunities
7.10.2.Market size and forecast, by region
7.10.3.Market analysis, by country
7.11.OTHERS
7.11.1.Key market trends, growth factors, and opportunities
7.11.2.Market size and forecast, by region
7.11.3.Market analysis, by country
CHAPTER 8:BOT SERVICES MARKET, BY REGION
8.1.OVERVIEW
8.2.NORTH AMERICA
8.2.1.Key market trends, growth factors, and opportunities
8.2.2.Market size and forecast, By Technology
8.2.3.Market size and forecast, by Mode
8.2.4.Market size and forecast, BY DEPLOYMENT
8.2.5.Market size and forecast, BY END USER
8.2.6.Market analysis, by country
8.2.6.1.U.S.
8.2.6.1.1.Market size and forecast, BY TECHNOLOGY
8.2.6.1.2.Market size and forecast, BY MODE
8.2.6.1.3.Market size and forecast, BY DEPLOYMENT
8.2.6.1.4.Market size and forecast, BY END USER
8.2.6.2.Canada
8.2.6.2.1.Market size and forecast, BY TECHNOLOGY
8.2.6.2.2.Market size and forecast, by Mode
8.2.6.2.3.Market size and forecast, BY DEPLOYMENT
8.2.6.2.4.Market size and forecast, BY END USER
8.3.EUROPE
8.3.1.Key market trends, growth factors, and opportunities
8.3.2.Market size and forecast, By Technology
8.3.3.Market size and forecast, by Mode
8.3.4.Market size and forecast, BY DEPLOYMENT
8.3.5.Market size and forecast, BY END USER
8.3.6.Market analysis, by country
8.3.6.1.UK
8.3.6.1.1.Market size and forecast, BY TECHNOLOGY
8.3.6.1.2.Market size and forecast, by Mode
8.3.6.1.3.Market size and forecast, BY Deployment
8.3.6.1.4.Market size and forecast, BY END USER
8.3.6.2.Germany
8.3.6.2.1.Market size and forecast, BY TECHNOLOGY
8.3.6.2.2.Market size and forecast, by Mode
8.3.6.2.3.Market size and forecast, BY DEPLOYMENT
8.3.6.2.4.Market size and forecast, BY END USER
8.3.6.3.France
8.3.6.3.1.Market size and forecast, BY TECHNOLOGY
8.3.6.3.2.Market size and forecast, BY MODE
8.3.6.3.3.Market size and forecast, BY DEPLOYMENT
8.3.6.3.4.Market size and forecast, BY END USER
8.3.6.4.Italy
8.3.6.4.1.Market size and forecast, BY TECHNOLOGY
8.3.6.4.2.Market size and forecast, by Mode
8.3.6.4.3.Market size and forecast, BY DEPLOYMENT
8.3.6.4.4.Market size and forecast, BY END USER
8.3.6.5.Spain
8.3.6.5.1.Market size and forecast, BY TECHNOLOGY
8.3.6.5.2.Market size and forecast, BY MODE
8.3.6.5.3.Market size and forecast, BY DEPLOYMENT
8.3.6.5.4.Market size and forecast, BY END USER
8.3.6.6.Russia
8.3.6.6.1.Market size and forecast, BY TECHNOLOGY
8.3.6.6.2.Market size and forecast, BY MODE
8.3.6.6.3.Market size and forecast, BY DEPLOYMENT
8.3.6.6.4.Market size and forecast, BY END USER
8.3.6.7.Rest of Europe
8.3.6.7.1.Market size and forecast, BY TECHNOLOGY
8.3.6.7.2.Market size and forecast, BY MODE
8.3.6.7.3.Market size and forecast, BY DEPLOYMENT
8.3.6.7.4.Market size and forecast, BY END USER
8.4.ASIA-PACIFIC
8.4.1.Key market trends, growth factors, and opportunities
8.4.2.Market size and forecast, BY TECHNOLOGY
8.4.3.Market size and forecast, BY MODE
8.4.4.Market size and forecast, BY DEPLOYMENT
8.4.5.Market size and forecast, by Industry vertical
8.4.6.Market analysis, by country
8.4.6.1.China
8.4.6.1.1.Market size and forecast, BY TECHNOLOGY
8.4.6.1.2.Market size and forecast, BY MODE
8.4.6.1.3.Market size and forecast, BY DEPLOYMENT
8.4.6.1.4.Market size and forecast, BY END USER
8.4.6.2.India
8.4.6.2.1.Market size and forecast, BY TECHNOLOGY
8.4.6.2.2.Market size and forecast, by Mode
8.4.6.2.3.Market size and forecast, BY DEPLOYMENT
8.4.6.2.4.Market size and forecast, BY END USER
8.4.6.3.Japan
8.4.6.3.1.Market size and forecast, BY TECHNOLOGY
8.4.6.3.2.Market size and forecast, by Mode
8.4.6.3.3.Market size and forecast, BY DEPLOYMENT
8.4.6.3.4.Market size and forecast, by End User
8.4.6.4.Australia
8.4.6.4.1.Market size and forecast, BY TECHNOLOGY
8.4.6.4.2.Market size and forecast, by Mode
8.4.6.4.3.Market size and forecast, BY DEPLOYMENT
8.4.6.4.4.Market size and forecast, BY END USER
8.4.6.5.South Korea
8.4.6.5.1.Market size and forecast, BY TECHNOLOGY
8.4.6.5.2.Market size and forecast, by Mode
8.4.6.5.3.Market size and forecast, BY DEPLOYMENT
8.4.6.5.4.Market size and forecast, BY END USER
8.4.6.6.Southeast Asia
8.4.6.6.1.Market size and forecast, BY TECHNOLOGY
8.4.6.6.2.Market size and forecast, by Mode
8.4.6.6.3.Market size and forecast, BY DEPLOYMENT
8.4.6.6.4.Market size and forecast, BY END USER
8.4.6.7.Rest of Asia-Pacific
8.4.6.7.1.Market size and forecast, BY TECHNOLOGY
8.4.6.7.2.Market size and forecast, by Mode
8.4.6.7.3.Market size and forecast, BY DEPLOYMENT
8.4.6.7.4.Market size and forecast, BY END USER
8.5.LAMEA
8.5.1.Key market trends, growth factors, and opportunities
8.5.2.Market size and forecast, BY TECHNOLOGY
8.5.3.Market size and forecast, by Mode
8.5.4.Market size and forecast, BY DEPLOYMENT
8.5.5.Market size and forecast, BY END USER
8.5.6.Market analysis, by country
8.5.6.1.Latin America
8.5.6.1.1.Market size and forecast, BY TECHNOLOGY
8.5.6.1.2.Market size and forecast, by Mode
8.5.6.1.3.Market size and forecast, BY DEPLOYMENT
8.5.6.1.4.Market size and forecast, by industry vertical
8.5.6.2.Middle East
8.5.6.2.1.Market size and forecast, BY TECHNOLOGY
8.5.6.2.2.Market size and forecast, by Mode
8.5.6.2.3.Market size and forecast, BY DEPLOYMENT
8.5.6.2.4.Market size and forecast, by industry vertical
8.5.6.3.Africa
8.5.6.3.1.Market size and forecast, BY TECHNOLOGY
8.5.6.3.2.Market size and forecast, by Mode
8.5.6.3.3.Market size and forecast, BY DEPLOYMENT
8.5.6.3.4.Market size and forecast, by industry vertical
CHAPTER 9:COMPETITIVE LANDSCAPE
9.1.KEY PLAYER POSITIONING ANALYSIS, 2019
9.2.TOP WINNING STRATEGIES
9.3.COMPETITIVE DASHBOARD
CHAPTER 10:COMPANY PROFILE
10.1.[24]7.AI, INC
10.1.1.Company overview
10.1.2.Key executives
10.1.3.Company snapshot
10.1.4.Product portfolio
10.1.5.Key strategic moves and developments
10.2.AMAZON WEB SERVICES, INC.
10.2.1.Company overview
10.2.2.Key executives
10.2.3.Company snapshot
10.2.4.Operating business segments
10.2.5.Product portfolio
10.2.6.Business performance
10.2.7.Key strategic moves and developments
10.3.ASPECT SOFTWARE
10.4.CREATIVE VIRTUAL LTD
10.4.1.Company overview
10.4.2.Key executives
10.4.3.Company snapshot
10.4.4.Product portfolio
10.4.5.Key strategic moves and developments
10.5.FACEBOOK, INC.
10.5.1.Company overview
10.5.2.Key executives
10.5.3.Company snapshot
10.5.4.Operating business segments
10.5.5.Product portfolio
10.5.6.R&D expenditure
10.5.7.Business performance
10.5.8.Key strategic moves and developments
10.6.GOOGLE LLC
10.6.1.Company overview
10.6.2.Key executives
10.6.3.Company snapshot
10.6.4.Operating business segments
10.6.5.Product portfolio
10.6.6.R&D expenditure
10.6.7.Business performance
10.6.8.Key strategic moves and developments
10.7.INTERNATIONAL BUSINESS MACHINES CORPORATION
10.7.1.Company overview
10.7.2.Key executives
10.7.3.Company snapshot
10.7.4.Operating business segments
10.7.5.Product portfolio
10.7.6.R&D Expenditure
10.7.7.Business performance
10.7.8.Key strategic moves and developments
10.8.INBENTA TECHNOLOGIES INC
10.8.1.Company overview
10.8.2.Key executives
10.8.3.Company snapshot
10.8.4.Product portfolio
10.8.5.Key strategic moves and developments
10.9.MICROSOFT CORPORATION
10.9.1.Company overview
10.9.2.Key executives
10.9.3.Company snapshot
10.9.4.Operating business segments
10.9.5.Product portfolio
10.9.6.R&D expenditure
10.9.7.Business performance
10.9.8.Key strategic moves and developments
10.10.NUANCE COMMUNICATIONS, INC.
10.10.1.Company overview
10.10.2.Key executives
10.10.3.Company snapshot
10.10.4.Operating business segments
10.10.5.Product portfolio
10.10.6.R&D expenditure
10.10.7.Business performance
10.10.8.Key strategic moves and developments
LIST OF TABLES
TABLE 01.BOT SERVICES MARKET, BY MODE, 2020-2030 ($MILLION)
TABLE 02.BOT SERVICES MARKET FOR FRAMEWORK, BY REGION, 2020-2030 ($MILLION)
TABLE 03.BOT SERVICES MARKET FOR PLATFORM, BY REGION, 2020-2030 ($MILLION)
TABLE 04.GLOBAL BOT SERVICES MARKET, BY MODE, 2020-2030($MILLION)
TABLE 05.BOT SERVICES MARKET REVENUE FOR TEXT, BY REGION 2020-2030($MILLION)
TABLE 06.BOT SERVICES MARKET REVENUE FOR AUDIO, BY REGION, 2020-2030($MILLION)
TABLE 07.BOT SERVICES MARKET REVENUE FOR VIDEO, BY REGION, 2020-2030($MILLION)
TABLE 08.BOT SERVICES MARKET, BY DEPLOYMENT, 2020-2030 ($MILLION)
TABLE 09.BOT SERVICES MARKET FOR WEBSITES, BY REGION, 2020-2030 ($MILLION)
TABLE 10.CONTACT CENTER BOT SERVICES MARKET, BY REGION, 2020-2030 ($MILLION)
TABLE 11.SOCIAL MEDIA BOT SERVICES MARKET, BY REGION, 2020-2030 ($MILLION)
TABLE 12.MOBILE APPLICATIONS BOT SERVICES MARKET, BY REGION, 2020-2030 ($MILLION)
TABLE 13.BOT SERVICES MARKET, BY END USERS, 2020-2030 ($MILLION)
TABLE 14.BOT SERVICES MARKET FOR BFSI, BY REGION, 2020-2030 ($MILLION)
TABLE 15.BOT SERVICES MARKET FOR RETAIL AND E-COMMERCE, BY REGION, 2020-2030 ($MILLION)
TABLE 16.BOT SERVICES MARKET FOR HEALTHCARE, BY REGION, 2020-2030 ($MILLION)
TABLE 17.BOT SERVICES MARKET FOR MEDIA AND ENTERTAINMENT, BY REGION, 2020-2030 ($MILLION)
TABLE 18.BOT SERVICES MARKET FOR TELECOM, BY REGION, 2020-2030 ($MILLION)
TABLE 19.BOT SERVICES MARKET FOR TELECOM, BY REGION, 2020-2030 ($MILLION)
TABLE 20.BOT SERVICES MARKET FOR EDUCATION, BY REGION, 2020-2030 ($MILLION)
TABLE 21.BOT SERVICES MARKET FOR TRAVEL AND HOSPITALITY, BY REGION, 2020-2030 ($MILLION)
TABLE 22.BOT SERVICES MARKET FOR REAL ESTATE, BY REGION, 2020-2030 ($MILLION)
TABLE 23.BOT SERVICES MARKET FOR REAL ESTATE, BY OTHERS, 2020-2030 ($MILLION)
TABLE 24.BOT SERVICES MARKET, BY REGION, 2020-2030 ($MILLION)
TABLE 25.NORTH AMERICA BOT SERVICES MARKET, BY TECHNOLOGY, 2020-2030 ($MILLION)
TABLE 26.NORTH AMERICA BOT SERVICES MARKET, BY MODE, 2020-2030 ($MILLION)
TABLE 27.NORTH AMERICA BOT SERVICES MARKET, BY DEPLOYMENT, 2020-2030 ($MILLION)
TABLE 28.NORTH AMERICA BOT SERVICES MARKET, BY END USER, 2020-2030 ($MILLION)
TABLE 29.NORTH AMERICA BOT SERVICES MARKET, BY COUNTRY, 2020-2030 ($MILLION)
TABLE 30.U.S. BOT SERVICES MARKET, BY TECHNOLOGY, 2020-2030 ($MILLION)
TABLE 31.U.S. BOT SERVICES MARKET, BY MODE, 2020-2030 ($MILLION)
TABLE 32.U.S. BOT SERVICES MARKET, BY DEPLOYMENT, 2020-2030 ($MILLION)
TABLE 33.U.S. BOT SERVICES MARKET, BY END USER, 2020-2030 ($MILLION)
TABLE 34.CANADA BOT SERVICES MARKET, BY MODE, 2020-2030 ($MILLION)
TABLE 35.CANADA BOT SERVICES MARKET, BY DEPLOYMENT, 2020-2030 ($MILLION)
TABLE 36.CANADA BOT SERVICES MARKET, BY DEPLOYMENT, 2020-2030 ($MILLION)
TABLE 37.CANADA BOT SERVICES MARKET, BY END USER, 2020-2030 ($MILLION)
TABLE 38.EUROPE BOT SERVICES MARKET, BY TECHNOLOGY, 2020-2030 ($MILLION)
TABLE 39.EUROPE BOT SERVICES MARKET, BY MODE, 2020-2030 ($MILLION)
TABLE 40.EUROPE BOT SERVICES MARKET, BY DEPLOYMENT, 2020-2030 ($MILLION)
TABLE 41.EUROPE BOT SERVICES MARKET, BY END USER, 2020-2030 ($MILLION)
TABLE 42.EUROPE BOT SERVICES MARKET, BY COUNTRY, 2020-2030 ($MILLION)
TABLE 43.UK BOT SERVICES MARKET, BY TECHNOLOGY, 2020-2030 ($MILLION)
TABLE 44.UK BOT SERVICES MARKET, BY MODE, 2020-2030 ($MILLION)
TABLE 45.UK BOT SERVICES MARKET, BY DEPLOYMENT, 2020-2030 ($MILLION)
TABLE 46.UK BOT SERVICES MARKET, BY END USER, 2020-2030 ($MILLION)
TABLE 47.GERMANY BOT SERVICES MARKET, BY TECHNOLOGY, 2020-2030 ($MILLION)
TABLE 48.GERMANY BOT SERVICES MARKET, BY MODE, 2020-2030 ($MILLION)
TABLE 49.GERMANY BOT SERVICES MARKET, BY DEPLOYMENT, 2020-2030 ($MILLION)
TABLE 50.GERMANY BOT SERVICES MARKET, BY INDUSTRY VERTICAL, 2020-2030 ($MILLION)
TABLE 51.FRANCE BOT SERVICES MARKET, BY TECHNOLOGY, 2020-2030 ($MILLION)
TABLE 52.FRANCE BOT SERVICES MARKET, BY MODE, 2020-2030 ($MILLION)
TABLE 53.FRANCE BOT SERVICES MARKET, BY DEPLOYMENT, 2020-2030 ($MILLION)
TABLE 54.FRANCE BOT SERVICES MARKET, BY INDUSTRY VERTICAL, 2020-2030 ($MILLION)
TABLE 55.ITALY BOT SERVICES MARKET, BY TECHNOLOGY, 2020-2030 ($MILLION)
TABLE 56.ITALY BOT SERVICES MARKET, BY MODE, 2020-2030 ($MILLION)
TABLE 57.ITALY BOT SERVICES MARKET, BY DEPLOYMENT, 2020-2030 ($MILLION)
TABLE 58.ITALY BOT SERVICES MARKET, BY END USER, 2020-2030 ($MILLION)
TABLE 59.SPAIN BOT SERVICES MARKET, BY TECHNOLOGY, 2020-2030 ($MILLION)
TABLE 60.SPAIN BOT SERVICES MARKET, BY MODE, 2020-2030 ($MILLION)
TABLE 61.SPAIN BOT SERVICES MARKET, BY DEPLOYMENT, 2020-2030 ($MILLION)
TABLE 62.SPAIN BOT SERVICES MARKET, BY END USERS, 2020-2030 ($MILLION)
TABLE 63.RUSSIA BOT SERVICES MARKET, BY TECHNOLOGY, 2020-2030 ($MILLION)
TABLE 64.RUSSIA BOT SERVICES MARKET, BY MODE, 2020-2030 ($MILLION)
TABLE 65.RUSSIA BOT SERVICES MARKET, BY DEPLOYMENT, 2020-2030 ($MILLION)
TABLE 66.RUSSIA BOT SERVICES MARKET, BY END USER, 2020-2030 ($MILLION)
TABLE 67.REST OF EUROPE BOT SERVICES MARKET, BY TECHNOLOGY, 2020-2030 ($MILLION)
TABLE 68.REST OF EUROPE BOT SERVICES MARKET, BY MODE, 2020-2030 ($MILLION)
TABLE 69.REST OF EUROPE BOT SERVICES MARKET, BY DEPLOYMENT, 2020-2030 ($MILLION)
TABLE 70.REST OF EUROPE BOT SERVICES MARKET, BY END USER, 2020-2030 ($MILLION)
TABLE 71.ASIA-PACIFIC BOT SERVICES MARKET, BY TECHNOLOGY, 2020-2030 ($MILLION)
TABLE 72.ASIA-PACIFIC BOT SERVICES MARKET, BY MODE, 2020-2030 ($MILLION)
TABLE 73.ASIA-PACIFIC BOT SERVICES MARKET, BY DEPLOYMENT, 2020-2030 ($MILLION)
TABLE 74.ASIA-PACIFIC BOT SERVICES MARKET, BY INDUSTRY VERTICAL, 2020-2030 ($MILLION)
TABLE 75.ASIA-PACIFIC BOT SERVICES MARKET, BY COUNTRY, 2020-2030 ($MILLION)
TABLE 76.CHINA BOT SERVICES MARKET, BY TECHNOLOGY, 2020-2030 ($MILLION)
TABLE 77.CHINA BOT SERVICES MARKET, BY MODE, 2020-2030 ($MILLION)
TABLE 78.CHINA BOT SERVICES MARKET, BY DEPLOYMENT, 2020-2030 ($MILLION)
TABLE 79.CHINA BOT SERVICES MARKET, BY INDUSTRY VERTICAL, 2020-2030 ($MILLION)
TABLE 80.INDIA BOT SERVICES MARKET, BY TECHNOLOGY, 2020-2030 ($MILLION)
TABLE 81.INDIA BOT SERVICES MARKET, BY MODE, 2020-2030 ($MILLION)
TABLE 82.INDIA BOT SERVICES MARKET, BY DEPLOYMENT, 2020-2030 ($MILLION)
TABLE 83.INDIA BOT SERVICES MARKET, BY INDUSTRY VERTICAL, 2020-2030 ($MILLION)
TABLE 84.JAPAN BOT SERVICES MARKET, BY TECHNOLOGY, 2020-2030 ($MILLION)
TABLE 85.JAPAN BOT SERVICES MARKET, BY DEPLOYMENT, 2020-2030 ($MILLION)
TABLE 86.JAPAN BOT SERVICES MARKET, BY DEPLOYMENT, 2020-2030 ($MILLION)
TABLE 87.JAPAN BOT SERVICES MARKET, BY END USER, 2020-2030 ($MILLION)
TABLE 88.AUSTRALIA BOT SERVICES MARKET, BY TECHNOLOGY, 2020-2030 ($MILLION)
TABLE 89.AUSTRALIA BOT SERVICES MARKET, BY MODE, 2020-2030 ($MILLION)
TABLE 90.AUSTRALIA BOT SERVICES MARKET, BY DEPLOYMENT, 2020-2030 ($MILLION)
TABLE 91.AUSTRALIA BOT SERVICES MARKET, BY INDUSTRY VERTICAL, 2020-2030 ($MILLION)
TABLE 92.SOUTH KOREA BOT SERVICES MARKET, BY TECHNOLOGY, 2020-2030 ($MILLION)
TABLE 93.SOUTH KOREA BOT SERVICES MARKET, BY MODE, 2020-2030 ($MILLION)
TABLE 94.SOUTH KOREA BOT SERVICES MARKET, BY DEPLOYMENT, 2020-2030 ($MILLION)
TABLE 95.SOUTH KOREA BOT SERVICES MARKET, BY END USER, 2020-2030 ($MILLION)
TABLE 96.SOUTHEAST ASIA BOT SERVICES MARKET, BY TECHNOLOGY, 2020-2030 ($MILLION)
TABLE 97.SOUTH KOREA BOT SERVICES MARKET, BY MODE, 2020-2030 ($MILLION)
TABLE 98.SOUTHEAST ASIA BOT SERVICES MARKET, BY DEPLOYMENT, 2020-2030 ($MILLION)
TABLE 99.SOUTH KOREA BOT SERVICES MARKET, BY END USER, 2020-2030 ($MILLION)
TABLE 100.REST OF ASIA-PACIFIC BOT SERVICES MARKET, BY TECHNOLOGY, 2020-2030 ($MILLION)
TABLE 101.REST OF ASIA-PACIFIC BOT SERVICES MARKET, BY MODE, 2020-2030 ($MILLION)
TABLE 102.REST OF ASIA-PACIFIC BOT SERVICES MARKET, BY DEPLOYMENT, 2020-2030 ($MILLION)
TABLE 103.REST OF ASIA-PACIFIC BOT SERVICES MARKET, BY INDUSTRY VERTICAL, 2020-2030 ($MILLION)
TABLE 104.LAMEA BOT SERVICES MARKET, BY TECHNOLOGY, 2020-2030 ($MILLION)
TABLE 105.LAMEA BOT SERVICES MARKET, BY MODE, 2020-2030 ($MILLION)
TABLE 106.LAMEA BOT SERVICES MARKET, BY DEPLOYMENT, 2020-2030 ($MILLION)
TABLE 107.LAMEA BOT SERVICES MARKET, BY INDUSTRY VERTICAL, 2020-2030 ($MILLION)
TABLE 108.LAMEA BOT SERVICES MARKET, BY COUNTRY, 2020-2030 ($MILLION)
TABLE 109.LATIN AMERICA BOT SERVICES MARKET, BY TECHNOLOGY, 2020-2030 ($MILLION)
TABLE 110.LATIN AMERICA BOT SERVICES MARKET, BY MODE, 2020-2030 ($MILLION)
TABLE 111.LATIN AMERICA BOT SERVICES MARKET, BY DEPLOYMENT, 2020-2030 ($MILLION)
TABLE 112.LATIN AMERICA BOT SERVICES MARKET, BY END USERS, 2020-2030 ($MILLION)
TABLE 113.MIDDLE EAST BOT SERVICES MARKET, BY TECHNOLOGY, 2020-2030 ($MILLION)
TABLE 114.MIDDLE EAST BOT SERVICES MARKET, BY MODE, 2020-2030 ($MILLION)
TABLE 115.MIDDLE EAST BOT SERVICES MARKET, BY DEPLOYMENT, 2020-2030 ($MILLION)
TABLE 116.MIDDLE EAST BOT SERVICES MARKET, BY INDUSTRY VERTICAL, 2020-2030 ($MILLION)
TABLE 117.AFRICA BOT SERVICES MARKET, BY TECHNOLOGY, 2020-2030 ($MILLION)
TABLE 118.AFRICA BOT SERVICES MARKET, BY DEPLOYMENT, 2020-2030 ($MILLION)
TABLE 119.AFRICA BOT SERVICES MARKET, BY DEPLOYMENT, 2020-2030 ($MILLION)
TABLE 120.AFRICA BOT SERVICES MARKET, BY INDUSTRY VERTICAL, 2020-2030 ($MILLION)
TABLE 121.[24]7.AI, INC: KEY EXECUTIVES
TABLE 122.[24]7.AI, INC: COMPANY SNAPSHOT
TABLE 123.[24]7.AI, INC: PRODUCT PORTFOLIO
TABLE 124.AMAZON.COM INC.: KEY EXECUTIVES
TABLE 125.AMAZON WEB SERVICES, INC.: COMPANY SNAPSHOT
TABLE 126.AMAZON.COM INC.: OPERATING SEGMENTS
TABLE 127.AMAZON.COM INC.: PRODUCT PORTFOLIO
TABLE 128.ALVARIA INC.: KEY EXECUTIVES
TABLE 129.ASPECT SOFTWARE: COMPANY SNAPSHOT
TABLE 130.ASPECT SOFTWARE: PRODUCT PORTFOLIO
TABLE 131.ASPECT SOFTWARE: KEY STRATEGIC MOVES AND DEVELOPMENTS
TABLE 135.CREATIVE VIRTUAL LTD.: KEY STRATEGIC MOVES AND DEVELOPMENTS
TABLE 136.FACEBOOK, INC.: KEY EXECUTIVES
TABLE 137.FACEBOOK, INC.: COMPANY SNAPSHOT
TABLE 138.FACEBOOK, INC.: OPERATING SEGMENTS
TABLE 139.FACEBOOK, INC.: PRODUCT PORTFOLIO
TABLE 140.GOOGLE LLC: KEY EXECUTIVES
TABLE 141.GOOGLE LLC: COMPANY SNAPSHOT
TABLE 142.ALPHABET INC.: OPERATING SEGMENTS
TABLE 143.ALPHABET INC.: PRODUCT PORTFOLIO
TABLE 144.INTERNATIONAL BUSINESS MACHINES CORPORATION: KEY EXECUTIVES
TABLE 145.INTERNATIONAL BUSINESS MACHINES CORPORATION: COMPANY SNAPSHOT
TABLE 146.INTERNATIONAL BUSINESS MACHINES CORPORATION: OPERATING SEGMENTS
TABLE 147.INTERNATIONAL BUSINESS MACHINES CORPORATION: PRODUCT PORTFOLIO
TABLE 148.INBENTA TECHNOLOGIES INC.: KEY EXECUTIVES
TABLE 149.INBENTA TECHNOLOGIES INC.: COMPANY SNAPSHOT
TABLE 150.INBENTA TECHNOLOGIES INC.: PRODUCT PORTFOLIO
TABLE 151.MICROSOFT CORPORATION: KEY EXECUTIVES
TABLE 152.MICROSOFT CORPORATION: COMPANY SNAPSHOT
TABLE 153.MICROSOFT CORPORATION: OPERATING SEGMENTS
TABLE 154.MICROSOFT CORPORATION: PRODUCT PORTFOLIO
TABLE 155.NUANCE COMMUNICATIONS, INC.: KEY EXECUTIVES
TABLE 156.NUANCE COMMUNICATIONS, INC.: COMPANY SNAPSHOT
TABLE 157.NUANCE COMMUNICATIONS, INC.: OPERATING SEGMENTS
TABLE 158.NUANCE COMMUNICATIONS, INC.: PRODUCT PORTFOLIO
LIST OF FIGURES
FIGURE 01.KEY MARKET SEGMENTS
FIGURE 02.TOP IMPACTING FACTORS
FIGURE 03.TOP INVESTMENT POCKETS
FIGURE 04.MODERATE-TO-HIGH BARGAINING POWER OF SUPPLIERS
FIGURE 05.MODERATE-TO-HIGH BARGAINING POWER OF BUYERS
FIGURE 06.MODERATE THREAT OF SUBSTITUTES
FIGURE 07.MODERATE-TO-HIGH THREAT OF NEW ENTRANTS
FIGURE 08.HIGH COMPETITIVE RIVALRY
FIGURE 09.MARKET DYNAMICS: GLOBAL BOT SERVICES MARKET
FIGURE 10.BOT SERVICES MARKET, BY MODE, 2020-2030 ($MILLION)
FIGURE 11.COMPARATIVE SHARE ANALYSIS OF BOT SERVICES MARKET FOR FRAMEWORK BY COUNTRY, 2020 & 2030 (%)
FIGURE 12.COMPARATIVE SHARE ANALYSIS OF BOT SERVICES MARKET FOR PLATFORM, BY COUNTRY, 2020 & 2030 (%)
FIGURE 13.GLOBAL BOT SERVICES MARKET REVENUE, BY MODE, 2020-2030 ($MILLION)
FIGURE 14.COMPARATIVE SHARE ANALYSIS OF BOT SERVICES MARKET FOR TEXT, BY COUNTRY, 2020 & 2030 (%)
FIGURE 15.COMPARATIVE SHARE ANALYSIS OF BOT SERVICES MARKET FOR AUDIO, BY COUNTRY, 2020 & 2030 (%)
FIGURE 16.COMPARATIVE SHARE ANALYSIS OF BOT SERVICES MARKET FOR VIDEO, BY COUNTRY, 2020 & 2030 (%)
FIGURE 17.BOT SERVICES MARKET, BY DEPLOYMENT, 2020-2030 ($MILLION)
FIGURE 18.COMPARATIVE SHARE ANALYSIS OF WEBSITES BOT SERVICES MARKET, BY COUNTRY, 2020 & 2030 (%)
FIGURE 19.COMPARATIVE SHARE ANALYSIS OF CONTACT CENTER BOT SERVICES MARKET, BY COUNTRY, 2020 & 2030 (%)
FIGURE 20.COMPARATIVE SHARE ANALYSIS OF SOCIAL MEDIA BOT SERVICES MARKET, BY COUNTRY, 2020 & 2030 (%)
FIGURE 21.COMPARATIVE SHARE ANALYSIS OF MOBILE APPLICATIONS BOT SERVICES MARKET, BY COUNTRY, 2020 & 2030 (%)
FIGURE 22.BOT SERVICES MARKET, BY END USER, 2020-2030 ($MILLION)
FIGURE 23.COMPARATIVE SHARE ANALYSIS OF BOT SERVICES MARKET FOR BFSI, BY COUNTRY, 2020 & 2030 (%)
FIGURE 24.COMPARATIVE SHARE ANALYSIS OF BOT SERVICES MARKET FOR RETAIL AND E-COMMERCE, BY COUNTRY, 2020 & 2030 (%)
FIGURE 25.COMPARATIVE SHARE ANALYSIS OF BOT SERVICES MARKET FOR HEALTHCARE, BY COUNTRY, 2020 & 2030 (%)
FIGURE 26.COMPARATIVE SHARE ANALYSIS OF BOT SERVICES MARKET FOR MEDIA AND ENTERTAINMENT, BY COUNTRY, 2020 & 2030 (%)
FIGURE 27.COMPARATIVE SHARE ANALYSIS OF BOT SERVICES MARKET FOR TELECOM, BY COUNTRY, 2020 & 2030 (%)
FIGURE 28.COMPARATIVE SHARE ANALYSIS OF BOT SERVICES MARKET FOR GOVERNMENT, BY COUNTRY, 2020 & 2030 (%)
FIGURE 29.COMPARATIVE SHARE ANALYSIS OF BOT SERVICES MARKET FOR EDUCATION, BY COUNTRY, 2020 & 2030 (%)
FIGURE 30.COMPARATIVE SHARE ANALYSIS OF BOT SERVICES MARKET FOR TRAVEL AND HOSPITALITY, BY COUNTRY, 2020 & 2030 (%)
FIGURE 31.COMPARATIVE SHARE ANALYSIS OF BOT SERVICES MARKET FOR REAL ESTATE, BY COUNTRY, 2020 & 2030 (%)
FIGURE 32.COMPARATIVE SHARE ANALYSIS OF BOT SERVICES MARKET FOR REAL ESTATE, BY COUNTRY, 2020 & 2030 (%)
FIGURE 33.U.S. BOT SERVICES MARKET, 2020-2030 ($MILLION)
FIGURE 34.CANADA BOT SERVICES MARKET, 2020-2030 ($MILLION)
FIGURE 35.UK BOT SERVICES MARKET, 2020-2030 ($MILLION)
FIGURE 36.GERMANY BOT SERVICES MARKET, 2020-2030 ($MILLION)
FIGURE 37.FRANCE BOT SERVICES MARKET, 2020-2030 ($MILLION)
FIGURE 38.ITALY BOT SERVICES MARKET, 2020-2030 ($MILLION)
FIGURE 39.SPAIN BOT SERVICES MARKET, 2020-2030 ($MILLION)
FIGURE 40.RUSSIA BOT SERVICES MARKET, 2020-2030 ($MILLION)
FIGURE 41.REST OF EUROPE BOT SERVICES MARKET, 2020-2030 ($MILLION)
FIGURE 42.CHINA BOT SERVICES MARKET, 2020-2030 ($MILLION)
FIGURE 43.INDIA BOT SERVICES MARKET, 2020-2030 ($MILLION)
FIGURE 44.JAPAN BOT SERVICES MARKET, 2020-2030 ($MILLION)
FIGURE 45.AUSTRALIA BOT SERVICES MARKET, 2020-2030 ($MILLION)
FIGURE 46.SOUTH KOREA BOT SERVICES MARKET, 2020-2030 ($MILLION)
FIGURE 47.SOUTHEAST ASIA BOT SERVICES MARKET, 2020-2030 ($MILLION)
FIGURE 48.REST OF ASIA-PACIFIC BOT SERVICES MARKET, 2020-2030 ($MILLION)
FIGURE 49.LATIN AMERICA BOT SERVICES MARKET, 2020-2030 ($MILLION)
FIGURE 50.MIDDLE EAST BOT SERVICES MARKET, 2020-2030 ($MILLION)
FIGURE 51.AFRICA BOT SERVICES MARKET, 2020-2030 ($MILLION)
FIGURE 52.KEY PLAYER POSITIONING ANALYSIS: GLOBAL BOT SERVICES MARKET
FIGURE 53.TOP WINNING STRATEGIES, BY YEAR, 2019-2021
FIGURE 54.TOP WINNING STRATEGIES, BY DEVELOPMENT, 2019-2021
FIGURE 55.TOP WINNING STRATEGIES, BY COMPANY, 2019-2021
FIGURE 56.COMPETITIVE DASHBOARD
FIGURE 57.COMPETITIVE HEATMAP OF KEY PLAYERS
FIGURE 58.AMAZON.COM, INC.: REVENUE, 2018-2020 ($MILLION)
FIGURE 59.AMAZON.COM, INC.: REVENUE SHARE BY SEGMENT, 2020 (%)
FIGURE 60.AMAZON.COM, INC.: REVENUE SHARE BY REGION, 2020 (%)
FIGURE 61.R&D EXPENDITURE, 2018-2020 ($MILLION)
FIGURE 62.FACEBOOK, INC.: REVENUE, 2018-2020 ($MILLION)
FIGURE 63.FACEBOOK, INC.: REVENUE SHARE BY SEGMENT, 2020 (%)
FIGURE 64.FACEBOOK, INC.: REVENUE SHARE BY REGION, 2020 (%)
FIGURE 65.R&D EXPENDITURE, 2018-2020 ($MILLION)
FIGURE 66.ALPHABET INC.: REVENUE, 2018-2020 ($MILLION)
FIGURE 67.ALPHABET INC.: REVENUE SHARE BY SEGMENT, 2020 (%)
FIGURE 68.ALPHABET INC.: REVENUE SHARE BY REGION, 2020 (%)
FIGURE 69.R&D EXPENDITURE, 2018-2020 ($MILLION)
FIGURE 70.INTERNATIONAL BUSINESS MACHINES CORPORATION: REVENUE, 2018-2020 ($MILLION)
FIGURE 71.INTERNATIONAL BUSINESS MACHINES CORPORATION: REVENUE SHARE, BY SEGMENT, 2020 (%)
FIGURE 72.INTERNATIONAL BUSINESS MACHINES CORPORATION: REVENUE SHARE, BY REGION, 2020 (%)
FIGURE 74.MICROSOFT CORPORATION: REVENUE, 2018–2020 ($MILLION)
FIGURE 75.MICROSOFT CORPORATION: REVENUE SHARE BY SEGMENT, 2020 (%)
FIGURE 76.MICROSOFT CORPORATION: REVENUE SHARE BY REGION, 2020 (%)
FIGURE 77.R&D EXPENDITURE, 2018-2020 ($MILLION)
FIGURE 78.NUANCE COMMUNICATIONS, INC.: REVENUE, 2018-2020 ($MILLION)
FIGURE 79.NUANCE COMMUNICATIONS, INC.: REVENUE SHARE BY SEGMENT, 2020 (%)
FIGURE 80.NUANCE COMMUNICATIONS, INC.: REVENUE SHARE BY REGION, 2020 (%)