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A2p Sms Market

A2P SMS Market

by Application (Customer Relationship Management Services, Inquiry-related Services, Interactive Services, Promotional Campaigns, and Pushed Content Services) and Industry Verticals (BFSI, Healthcare & Life Sciences, Telecommunications &IT, Government & Public Sector, Manufacturing, Consumer Goods & Retail, Media & Entertainment, and Others): Global Opportunity Analysis and Industry Forecast, 2022-2029

Report Code: A09679
Pages: NA
Nov 2022 | 1464 Views
Author(s) : Stuti G
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Pandemic disrupted the entire world and affected many industries.

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A2P SMS Market Insight

A2P stands for application-to-person messaging.It is a type of traffic in which a person gets messages from an application. A2P messaging includesappointment reminders, marketing messages chat bots or virtual assistants, one-time passwords (OTPs), or PIN codes& notifications. Businesses have used it in several technical modes to communicate with authenticate users of online services, consumers, or distribute time-sensitive alerts in emergency.Diverse corporate platforms, support services, and online reservation systems have deployed A2P SMS to increase productivity and improve communication with end users. Financial institutions have been consuming A2P SMS by carrying automated, event-based SMS notifications to their consumers’ mobile phones. Financial A2P SMS includes anti-fraud alerts, balance statements, payment reminders, and withdrawal notifications. The most popular modes of using A2P messaging are SMS API integration, access via a web interface, or the deployment of a professional enterprise solution.

A2P SMS Market Scope and Structure Analysis:

Report Metric


Market size available for years


Base year considered


Forecast period


Forecast units

Value ($)

Segments covered

Application, Industry Vertical, and Regions

Regions covered

North America (U.S. and Canada), Europe (Germany, UK, France, and the Rest of Europe), Asia-Pacific (China, Japan, India, and the Rest of Asia-Pacific), Latin America (Brazil, Mexico, and the Rest of LATAM) and The Middle East and Africa

Companies covered

Major players analyzed in the market includeAnam Technologies Limited, CLX Communication AB, DIMOCO Europe GmbH, Infobip Ltd., Nexmo Inc., Syniverse Technologies LLC, Tanla Solutions Limited, Trillian Group, Twilio Inc., and Tyntec Ltd.


Impact of COVID-19 on A2P SMS Market:

  • During the COVID-19 crisis, SMS/A2P has proven to be a reliable, simple way to relay information or alerts to everyone, even populations not equipped with smartphones or digitally connected via social media.
  • Governments, health authorities, and agencies are relying on SMS/A2P for time-critical communications. More recently, with plans to relax confinement rolling out at different times in different locations, enterprises, and shops are also dispatching quick information to employees and/or customers via SMS/A2P.
  • With the increasing SMS traffic,imposters are trying to take advantage of the COVID-19 situation regarding government aid, tax filing notifications, and more. Kontxt detected and blocked a growing number of fraud messages promising free devices or subscriptions in order to cope with the Covid-19 lockdowns.

Top impacting factors: market scenario analysis, trends, drivers, and impact analysis:

The A2P SMS market is driven by numerous factors including globally increase in number of mobile users, expansion of A2P messaging services in mobile payment, mobile banking, and mobile health sector. Furthermore, increase in mobile activities by application marketer and developer acts as driver for ARP SMS market demand. A2P messaging services are widely used for broadcasting transactional SMS by a number of industries such as entertainment, banking, financial services, marketing, media, tourism, health, and retail which have led to increase in demand for A2P SMS market. However, certain factors such as phishing& spam message and concept of bulk SMS are acting as a restraining factor for the growth of A2P SMS market. Contrarily, increasing demand of mobile marketing and hybrid technology are expected to create significant opportunity for A2P SMS market in forecasted years.

Growth in mobile marketing activities by marketers, application developers, and brands

Application developers, marketers, and brands uses SMS services to strengthen their customer base, by updating their users with breaking news, campaign offer perks, location-based opportunities, and other important information.Impact of mobile marketing activities on the A2P SMS market is currently high due to the growing trend of SMS marketing in verticals across BFSI, hospitality, leisure, and advertising industries is driving the demand for A2P SMS market.

Proliferation of mobile banking and mobile paymentsservicesin end users

SMS is used as a customer service tool, customer engagement tool, authentication and activation mechanism, and a service distributionoccupation byorganizations.Banking and financial institutions and ticketing services are widely adopting the practice of networking with their clients through SMS which is anticipated to fuel A2P SMS market. Availability of low-cost smartphones, along with rising penetration of mobile payments, Internet, and mobile banking is expected to drive A2P SMS market growth in the forecasted years.

Key segments covered:




  • Customer Relationship Management Services
  • Inquiry-related Services
  • Interactive Services
  • Promotional Campaigns
  • Pushed Content Services

Industry Verticals

  • BFSI
  • Healthcare & Life Sciences
  • Telecommunications & IT
  • Government & Public Sector
  • Manufacturing
  • Consumer Goods & Retail
  • Media & Entertainment
  • Others

Key benefits of the report:

  • This study presents the analytical depiction of the global A2P SMSindustry along with the current trends and future estimations to determine the imminent investment pockets.
  • The report presents information related to key drivers, restraints, and opportunities along with detailed analysis of the global A2P SMSmarket share.
  • The current market is quantitatively analyzed from 2021 to 2027 to highlight the global A2P SMSmarket growth scenario.
  • Porter’s five forces analysis illustrates the potency of buyers & suppliers in the market.
  • The report provides a detailed global A2P SMS market analysis depending on competitive intensity and how the competition will take shape in coming years

The impact of Covid-19 on the technology market in Asia-Pacific has been realized as changing customer priorities and reduced investments place increased pressure on the organizations.The substantial shift in market dynamics has prompted international data corporation (IDC) to revise its IT spending forecast for Asia Pacific (excluding Japan and China) in 2020, significantly dropping to 1.2 per cent growth compared to original projections of 5.2% in January. IDC estimates that the impact would be seen across all software markets like application development and deployment, applications and system infrastructure software with the exception of digital workplace, cloud platform and automation technologies which can aid in the current situation of work from home during pandemic

A2P SMS Market Report Highlights

Aspects Details
By Component
  • Platform
  • A2P Service
By Deployment Mode
  • On-Premise
  • Cloud
By Application
  • Authentication Services
  • Promotional and Marketing Services
  • Pushed Content Services
  • Interactive Message Services
  • Customer Relationship Services
  • Others
By SMS Traffix
  • National Traffic
  • Multi-Country
By Region
  • North America  (U.S., Canada)
  • Europe  (France, Germany, Italy, Spain, UK, Rest of Europe)
  • Asia-Pacific  (China, Japan, India, South Korea, Australia, Rest of Asia-Pacific)
  • LAMEA  (Latin America, Middle East, Africa)
By End User
  • BFSI
  • Retail and eCommerce
  • E-Governance
  • Hyperlocal Business
  • Healthcare
  • Travel and Hospitality
  • Others
Key Market Players AT&T Inc., Sinch, Infobip ltd., China Mobile, Comviva, Orange S.A., Route Mobile, Twilio, BICS, Monty Mobile

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