Appointment Scheduling Software Market Statistics, 2026
The global appointment scheduling software market size is expected to reach $546.31 million by 2026 from $205.85 million in 2018, growing at a CAGR of 13.1% from 2019 to 2026. Appointment scheduling software offers business tools that allow clients to book, reschedule, and cancel appointments through a web interface. It is also known as online booking software as well as appointment booking software. It facilitates users to book the appointment conveniently according to their preferred time without the hassle of overlapping the appointments and wasting valuable resource hours. It eliminates the issues experienced in telephone-based booking, saves the working hours staff members handling customer service, provides an optimized appointment calendar, which is projected to boost the market growth.
Rapid increase in adoption of smartphones and internet penetration, the need to optimize business performance by saving time, and growth in need to reduce no-shows and minimize administration are the major factors that drive the growth of the global appointment scheduling software market. In addition, the adoption of artificial intelligence and natural language processing integration in appointment scheduling software is anticipated to offer significant opportunities in the market. The adoption of appointment scheduling software was highest in the corporate sector in 2018.
North America dominated the overall appointment scheduling software market share in 2018, due to early adoption of digitalization, extensive usage of online booking systems in multiple service-based businesses, and extensive use of mobile devices in this region. In addition, presence of most of the major players of appointment scheduling software fuel the growth of this segment.
According to type of appointment scheduling software segment, web-based, SaaS appointment scheduling software market size was highest owing to rise in demand for appointment scheduling software solutions on cloud due to its cheaper costs. Appointment scheduling software market players allow users to use the software by offering various plans that suit their business needs. These plans are mostly charged on monthly basis. Though due to transforming user choices and increase in demand for mobility, mobile appointment scheduling software are expected to grow at the higher CAGR.
The report focuses on the growth prospects, restraints, and appointment scheduling software market trends. The study provides Porter’s five forces analysis of appointment scheduling software to understand the impact of various factors such as bargaining power of suppliers, competitive rivalry, threat of new entrants, threat of substitutes, and bargaining power of buyers on the appointment scheduling software market growth.
Segment Review
The global appointment scheduling software market is segmented based on type, organization size, end-user industry, and region. In terms of type, the market is classified into web-based, SaaS, mobile native app, and others. Based on organization size, it is bifurcated into SMEs and large enterprises. By end user industry segment, it is divided into corporate, beauty and wellness, education, healthcare, and others. Based on region, the market is analyzed across North America, Europe, Asia-Pacific, and LAMEA.
The key players operating in the global appointment scheduling software market analysis include Appointy, Acuity Scheduling (Squarespace), Melian Labs, Inc., MindBody, Setmore, SimplyBook.me, Square, Inc., SuperSaaS, Timetrade, and 10to8.
Top Impacting Factors
Increase in adoption of appointment scheduling software for facilities management and rise in demand for appointment scheduling software for smart cities development and urban planning are expected to drive the growth of the appointment scheduling software market. However, availability of open-source appointment scheduling software is expected to restrict the growth of this market.
Rapid Increase in Adoption of Smartphones and Internet
Change in pattern in consumer behavior across the sectors such as hospitals, beauty and wellness, and corporate, has led the enterprises to adopt digitalization in the businesses. The proliferation of smartphones and rise in internet penetration due to affordable internet connectivity are the factors that are primarily driving the growth of the appointment scheduling software market. According to a recent study by the American Express, majority of the millennial participants prefer to handle their tasks online than in person or on the phone. Cutting edge businesses that recognize this opportunity for connecting with younger demographics have adopted Web-based, SaaS solutions such as online appointment booking and customer service chat programs. In 2016, more than 60% population in the world actively used smartphones and the number is expected to keep on increasing exponentially in the future. There are around 5.1 billion unique mobile users and around 67% mobile penetration in 2019. The internet penetration has accounted for 57% around the world and is projected to grow extensively during the forecast period, which is expected to drive this market prominently. Thus, due to increase in smartphone and internet penetration, the appointment scheduling software market experiences growth.
Growth in Adoption of M-health Apps
According to Accenture’s analysis, digital self-scheduling is revolutionary for the healthcare industry and 64% of the U.S. patients are expected to book appointments digitally in 2019. Further, the growing awareness and adoption of m-health apps by the patients is also driving the appointment scheduling software market. Hospitals have started using online scheduling software due to its multiple benefits such as availability of continuous appointment booking for any location, multi-lingual support, time-zone friendly, automatic reminders feature, calendar sync, and others. Availability of appointment scheduling software specially designed for the healthcare sector along with multiple integrated additional features is attracting the customers from this sector, which is driving the growth of the appointment scheduling software market.
The Need to Reduce no-shows and Minimize Administration
One of the major issues in booking the appointments is no-shows, that is when customers do not show up without calling or informing in advance about not attending the appointment. This leads to the wastage of time and ultimately affects revenue of the business as that time slot could have been filled with another customer. Appointment scheduling software has a feature of payment at the time of booking. This prevents a no-show as customers generally don’t skip paid appointments. Further, this software also offer a feature of sending automatic reminders in the form of email or text to the clients, which also contributes significantly to reduce the number of no-shows. Moreover, after deploying appointment scheduling software, users have fewer phone calls and emails to answer, the staff can utilize more time to help improve the business as well as efficiency instead of calling people back, filling out paperwork for new customers, collecting payments, or figuring out who is coming to the next appointment. This significantly reduces the administration work, which can help in focusing on improving customer experience. Thus, owing to these factors the demand for appointment scheduling software is increasing in the market.
Key Benefits for Appointment Scheduling Software Market:
- This study presents the analytical depiction of the industry along with the current trends and appointment scheduling software market forecast to determine the imminent investment pockets.
- The report presents information related to key drivers, restraints, and appointment scheduling software market opportunity.
- The market is quantitatively analyzed from 2018 to 2026 to highlight the financial competency of the appointment scheduling software industry.
- Porter’s five forces analysis illustrates the potency of buyers & suppliers in the market.
Appointment Scheduling Software Market Segments:
By Type
- Web-bases, SaaS
- Mobile app
- Others
By Organization Size
- Small & Medium Sized Enterprises
- Large enterprises
By End-user Industry
- Corporate
- Beauty & Wellness
- Education
- Healthcare
- Others
By Region
- North America
- U.S.
- Canada
- Europe
- UK
- Germany
- France
- Italy
- Rest of Europe
- Asia-Pacific
- China
- India
- Japan
- Rest of Asia-Pacific
- LAMEA
- Latin America
- Middle East
- Africa
Key Market Players
- Appointy
- Acuity Scheduling (Squarespace)
- Melian Labs, Inc.
- MindBody
- Setmore
- SimplyBook.me
- Square, Inc
- SuperSaaS
- Timetrade
- 10to8
Appointment Scheduling Software Market Report Highlights
| Aspects | Details |
 By Type |
|
 By ORGANIZATION SIZE |
|
 By END USER INDUSTRY |
|
 By Region |
|
 Key Market Players | Square, Inc, MindBody, 10to8, Timetrade, Setmore, Melian Labs, Inc., Acuity Scheduling (Squarespace), SuperSaaS, SimplyBook.me, Appointy |
Analyst Review
Appointment scheduling software is a computer-based tool that analyzes, stores, manipulates, and visualizes.
The global appointment scheduling software market is projected to witness significant growth, especially, in Asia-Pacific due to generation of large volumes of data and rise in adoption of business intelligence in this region. The market is projected to grow at a CAGR of 13.1% from 2019 to 2026, owing to change in consumer preferences as users are preferring online options than traditional ways of booking, proliferation of smartphones, increase in internet penetration, increase in digitalization in the corporate and healthcare sectors across the world.
Using appointment scheduling software, organizations can manage bookings, set reminders and send them automatically using preferred mode – SMS or email, in organized and unified manner and access it whenever required. Organizations are facing real-time and ever-changing needs, so appointment scheduling software providers need to automate the current solutions. Furthermore, the market is witnessing the trends such as using artificial intelligence technologies in appointment scheduling software solutions to enhance the software features, integration of machine learning and natural language processing to offer intelligent scheduling functions. This integration of natural language processing, machine learning, and data analytics are emerging technologies that are expected to positively impact the growth of the appointment scheduling software market. In addition, increasing penetration of broadband connections in small and medium sized enterprises is anticipated to boost the growth of the market during the forecast period. Further, integration of appointment scheduling software with ERP software is expected to gain traction in the large enterprises that can offer attractive growth opportunities for this market.
The key players profiled in the report include Appointy, Acuity Scheduling (Squarespace), Melian Labs, Inc., MindBody, Setmore, SimplyBook.me, Square, Inc., SuperSaaS, Timetrade, and 10to8. The key market players have adopted various strategies such as acquisition or strategic alliance with start-ups and well-established players, to expand their market presence and enhance their product portfolio.
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