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2020

ATM Managed Services Market

ATM Managed Services Market Size, Share, Competitive Landscape and Trend Analysis Report, by Service Type and ATM Location : Global Opportunity Analysis and Industry Forecast, 2020-2027

BI : Financial Services

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Author's: Aarti Goswami| Pramod Borasi & Vineet Kumar | Onkar Sumant
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ATM Managed Services Market Outlook - 2027

The global ATM managed services market size was valued at $6.1 billion in 2019 and is projected to reach $9.9 billion by 2027, growing at a CAGR of 6.5% from 2020 to 2027. 

ATM managed services sometimes known as ATM-as-a-service are professional and comprehensive suite of services provided to several banks, financial institutions, and other business entities installing ATM machines for their business. It deals and engages with several offerings including cash management, surveillance, maintenance & caretaker services, ATM replenishment & network monitoring, ATM procurement & deployment, and others. Furthermore, ATM manages services provides banks, financial institutions, and other entities with an opportunity to maximize their operational efficiency, to improve performance, profitability, to focus on more productive tasks, and enhance better cardholder satisfaction in terms of ATM services in the market.

Atm-Managed-services-Market-2020-2027

Banks, financial institutions, and others are integrating digitalized technologies to enhance revenues and provide convenience & efficiency services, and reduce operational costs for their installed ATM machines. As with an implementation & adoption of digitalized technologies such as self-service software, EVM chip cards, mobile-based technology, Internet of things (IoT), and others provides easy access to several complex services such as transfer of money between accounts, check clearance, and bill transfer, among others. Furthermore, surge in debit cardholders is another driving factor in the ATM managed services market, as consumers tend to expect instant & advance ATM services for withdrawing cash and availing other such services.

However, with an emergence of new technologies such as artificial intelligence (AI), near field communication (NFC), blockchain, quick response (QR) technology, and others has shifted the usage of physical ATM machine to online transactions. This, as a result limits the ATM managed services market growth. In addition, lack of security standards at the ATM machines due to fraudsters coming up with new frauds such as magnetic strip skimming and pinhole cameras, which is hampering the ATM managed services market growth. On the contrary, increased ATM machines in the Asia-Pacific region is one of the major factors expected to provide lucrative opportunities in the market. As the growing consumer’s expectations toward advance ATM services tend to rise in the region due to increased mergers & acquisitions particularly in the banking sector are taking place in these untapped economies. This, as a result, expected to provide lucrative opportunities for ATM managed services providers to expand their offerings and develop their existing portfolio in the upcoming years.

The ATM replenishment & currency management segment dominated the ATM managed services industry in 2019 and is projected to maintain its dominance during the forecast period. As the requirement of these services by banks and financial institutions largely takes place for their installed ATM machines and is expected to rise in the upcoming years. Furthermore, rise in advanced ATM monitoring tools, live track on cash status, and direct access to accountability for currency management, are some of the factors driving the growth of ATM replenishment & currency management segment during the forecast period. 

The report focuses on the growth prospects, restraints, and trends of the ATM managed services market analysis. The study provides Porter’s five forces analysis to understand the impact of various factors such as bargaining power of suppliers, competitive intensity of competitors, threat of new entrants, threat of substitutes, and bargaining power of buyers on the ATM managed services market.

ATM Managed Services Market
By Service Type
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Security Management is projected as one of the most lucrative segments

Segment review

The global ATM managed services market is segmented on the basis of service type, ATM locations, and region. Based on service type, it is segmented into ATM Replenishment & Currency Management, Network Management, Security Management, Incident Management, and Others. On the basis of ATM location, it is segmented into Onsite ATMs, Offsite ATMs, Worksite ATMs, and Mobile ATMs. Region wise, it is analyzed across North America, Europe, Asia-Pacific, and LAMEA. 

ATM Managed Services Market
By Atm Locations
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Mobile ATMs would exhibit the highest CAGR of 8.1% during 2020-2027

The report analyses the profiles of key players operating in the market AGS Transact Technologies Ltd., Cardtronics, Diebold Nixdorf, Incorporated, Euronet Worldwide, Inc., Financial Software & Systems Pvt. Ltd., Fiserv, Inc., FUJITSU, Hitachi Payment Services Pvt. Ltd., NCR Corporation, and NHAUSA. These players have adopted various strategies to increase their ATM managed services market penetration and strengthen their position in the industry.

ATM Managed Services Market
By Region
2027
Asia-pacific 
North America
Europe
LAMEA

LAMEA is projected as one of the most lucrative regions

COVID-19 impact analysis

In the wake of COVID-19 pandemic, the ATM managed services market has been severely impacted. Primarily, ATM replenishment & currency management services segment has largely been hampered, as it involves refilling the ATM machines and coming in direct contact with the users. In addition, ATM service providers are finding the situation alarming, as their employees have faced several hurdles from the external environments across the countries. Conversely, companies operating in the market are implementing several precautions with complete sanitization & safety for the staff, especially for the cash management team.

Top impacting factors

Surge in debit cards usage & demand for advance ATM services

Due to an increase in several governments initiatives toward financial inclusion globally, the debit card penetration has grown tremendously and is anticipated to increase in the coming years. For instance, in 2019, Auriemma Consulting Group conducted a survey in the U.S. and projected that nearly 61% of consumers preferred debit cards as their most frequently used card in the country, and a rise in debit cards by 52% from last year. As a result, with this increased debit cards usage, consumers tend to expect instant & advance ATM services for withdrawing cash and availing other such services. Thus, banks, financial institutions, and other business entities have reinvested in their ATM managed services in order to accelerate better user experience in the market. Therefore, increased usage of debit cards at the ATM machines are fueling the growth of ATM managed services market.

Increased technological developments 

Increased technological developments are acting as profitable opportunities for banks & other institutions, in order to scale up ATM services strategy and operations to enhance business revenues. In addition, with an integration of technologies such as blockchain, artificial intelligence, internet of things (IoT), and others will have ATM managed service providers to execute stringent security & ultimately fulfill the demands of ATM machines users in the market. Therefore, increased technological developments are expected to provide lucrative opportunities for ATM service providers in the upcoming years.

Key benefits for stakeholders 

  • The study provides an in-depth analysis of the global ATM managed services market share along with the current & future trends to elucidate the imminent investment pockets.

  • Information about key drivers, restrains, and opportunities and their impact analysis on the market size is provided in the report.

  • Porter’s five forces analysis illustrates the potency of the buyers and suppliers operating in the industry.

  • An extensive analysis of the key segments of the industry helps to understand the global ATM managed services market trends.

  • The quantitative analysis of the global ATM managed services market from 2020 to 2027 is provided to determine the market potential.

ATM Managed Services Market Report Highlights

Aspects Details
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By SERVICE TYPE
  • Network Management
  • Security Management
  • Incident Management
  • Others
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By ATM LOCATIONS
  • Onsite ATMs
  • Offsite ATMs
  • Worksite ATMs
  • Mobile ATMs
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By Region
  • North America  (U.S, Canada)
  • Europe  (UK, Germany, France, Italy, Spain, Rest of Europe)
  • Asia-Pacific  (China, Japan, India, Australia, ASEAN, Rest of Asia-Pacific)
  • LAMEA  (Latin America, Middle East, Africa)
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Key Market Players

NHAUSA, Euronet Worldwide, Inc, Diebold Nixdorf, Incorporated, Financial Software & Systems Pvt. Ltd, NCR Corporation, Hitachi Payment Services Pvt. Ltd, AGS Transact Technologies Ltd, FUJITSU, Cardtronics, Fiserv, Inc

Analyst Review

ATM managed service providers are looking forward to expand their offerings and provide customized services to their customers. Increase in technological development and surge in usage of debit cards are the major growth factors and are expected to provide lucrative opportunities for ATM service providers to innovate their offerings in the market. Nevertheless, a considerable number of banks and other business entities are expanding their branch locations, resulting in massive ATM machine installations globally. However, this scenario is changing and the year 2019 has witnessed an increase in sale of ATM managed services due to rise in adoption & implementation of advanced technologies and higher demand for ATM managed services among C-level executives. Consequently, growing consumer’s expectations, low awareness regarding ATM benefits, and increased ATM machines are expected to provide ample opportunities for ATM managed service providers to execute stringent security & ultimately fulfill the demands of ATM machines users in the market.

The ATM managed services market is consolidated with the presence of key vendors such as NCR Corporation,Diebold Nixdorf, Incorporated, and Cardtronics. Asia-Pacific dominated the ATM managed services market in terms of revenue in 2019 and are expected to retain dominance throughout the forecast period. However, LAMEA is expected to experience significant growth in the near future, owing to increase in banked population and rapid industrialization have fueled the demand for ATM self-service offerings in the region. Moreover, ATMs have become an integral part of the payments landscape and are evolving into self-service payment hubs, which are creating new business opportunities for ATM service providers; thereby, becoming major trend in the region. Some of the key players profiled in the report include AGS Transact Technologies Ltd., Euronet Worldwide, Inc., Financial Software & Systems Pvt. Ltd., Fiserv, Inc., FUJITSU, Hitachi Payment Services Pvt. Ltd., and NHAUSA. These players have adopted various strategies such as partnership and acquisitions, to increase their market penetration and strengthen their position in the industry.
 

Author Name(s) : Aarti Goswami| Pramod Borasi & Vineet Kumar | Onkar Sumant

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ATM Managed Services Market

Global Opportunity Analysis and Industry Forecast, 2020-2027