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2023
Bpo Service Market

BPO Service Market

by Type (IT Outsourcing, Finance Accounting Outsourcing, Back Office Outsourcing, E-commerce Support Services, Training Development Outsourcing), by Organization Size (Small Medium-sized Enterprises, Large Enterprises) and by Vertical (BFSI, IT Telecommunications, Retail Consumer Goods, Manufacturing, Healthcare, Government Defense): Global Opportunity Analysis and Industry Forecast, 2023-2032

CG : Consumer and general services
Report Code: A07932
Nov 2023 | Pages: NA
Tables: NA
Charts: NA

  • Formats*:

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    Single User License, Five User
    License & Enterprise User License

  • xls

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  • ppt

    It comes with the additional cost
    of $2500.00 contact sales.
 

COVID-19

Pandemic disrupted the entire world and affected many industries.

Get detailed COVID-19 impact analysis on the Bpo Service Market

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Business process outsourcing is a sub-set of outsourcing that requires contracting third-party service providers for various business-related operations and responsibilities such as IT, finance & accounting, back office process, e-commerce & support, procurement, human resource & recruitment process to different organizations. BPO solutions help to strengthen core business. Normally, the service is classified into the back office work. Many firms, from small start-ups to large, prefer for outsourcing processes as new and innovative services are readily available in highly competitive business environment.

COVID-19 Scenario Analysis: 

  • With COVID-19 rapidly spreading around the globe, BPO companies and third-party service providers are struggling to cope with changing working conditions. 
  • Some of the top problems faced by BPO organizations are data security and the impact on productivity due either to inadequate infrastructure in employee homes or lack of supervision.
  • The other issues include difficulty in recording calls when working remotely and exposure to clients of personal employee data. 
  • Organizations are taking several measures to ensure that remote working does not adversely affect the productivity of contact center agents.

Top Impacting Factors: Market Scenario Analysis, Trends, Drivers and Impact Analysis

Reduction in barriers of international trade and improved telecommunications & IT capabilities have led to a situation where organizations are increasingly interlinked to each other for business, encouraging demand for the BPO services market.
Rise in adoption of application outsourcing and increase in digital transformation in the organization are some of the factors that drive the demand for the BPO service market as startups are now becoming BPO customers.

Lack of effective communication between client and vendor and the presence of other artificial outsourcing services becomes an obstacle for the growth of the BPO service market. 

The global Market Trend are as follows:

  • An organization's business activities are classified into critical, core, and non-core activities. Core activities are the primary competencies of the company which gives a strategic advantage to the company. Critical activities demand specialized skill-setting. Similarly, non-core activities are supporting activities that involve relationship management in large measurements between consumers and products. Nowadays, companies have started focusing on core activities to maintain their market presence and expand their customer base, resulting in the outsourcing of resources for non-core activities and thus generating avenues in Business Outsourcing Market. This also leads to greater productivity of employees and helps them to make better and more informed business decisions.
  • Business process outsourcing companies can choose to outsource specific services or business functions based on their individual needs. These services include payroll, information technology, logistics, and legal services. Labor cost reduction as well as the removal of overheads resulting from human resources and equipment is some of the possible benefits of outsourcing. Business process outsourcing services offer greater flexibility as it allows businesses to respond more quickly to changing market dynamics by tailoring BPO processes as the market changes.
  • It has seen tremendous growth over the years due to multiple advantages of the BPO industry and estimates reveal that this growth will be seen in the future as well as. The BPO industry is currently responsible for creating the second-highest number of jobs, and the global BPO market is estimated to cross an astonishing $400 billion. The remuneration given to the employees is also one of the best in the industry, which is one of the main reasons young people have to work at BPO. The BPO industry has employed many talented young people and has changed the GDP of various small countries.

Key Benefits of the Report:

  • This study presents the analytical depiction of the BPO service industry along with the current trends and future estimations to determine the imminent investment pockets.
  • The report presents information related to key drivers, restraints, and opportunities along with detailed analysis of the BPO service market share.
  • The current market is quantitatively analyzed to highlight the global BPO service market growth scenario.
  • Porter’s five forces analysis illustrates the potency of buyers & suppliers in the market. 
  • The report provides a detailed BPO service market analysis based on competitive intensity and how the competition will take shape in coming years. 

Questions Answered in the BPO Service Market Research Report:

  • What are the leading market players active in the BPO service market?
  • What the current trends will influence the market in the next few years?
  • What are the driving factors, restraints, and opportunities in the market?
  • What future projections would help in taking further strategic steps?

 BPO Service Market Report Highlights

Aspects Details
By Type
  • IT Outsourcing
  • Finance & Accounting Outsourcing
  • Back Office Outsourcing
  • E-commerce Support Services
  • Training & Development Outsourcing
By Organization Size
  • Small & Medium-sized Enterprises
  • Large Enterprises
By Vertical
  • BFSI
  • IT & Telecommunications
  • Retail & Consumer Goods
  • Manufacturing
  • Healthcare
  • Government & Defense
By Region
  • North America  (US, Canada, Mexico)
  • Europe  (Germany, UK, France, Italy, Spain, rest of Europe)
  • Asia-Pacific  (China, Japan, India, Australia, Malaysia, Thailand, Indonesia, rest of Asia-Pacific)
  • LAMEA  (Middle East, Brazil, rest of LAMEA)
Key Market Players TTEC Holdings, Inc., Tata Consultancy Services Limited (TCS), IBM Corporation, Conneqt Business Solution Limited, DP, LLC, Infosys BPM Limited, Accenture PLC, WNS (Holdings) Ltd, Capgemini, Conduent Inc.
 

  • CHAPTER 1: INTRODUCTION

    • 1.1. Report Description

    • 1.2. Key Market Segments

    • 1.3. Key Benefits

    • 1.4. Research Methodology

      • 1.4.1. Primary Research

      • 1.4.2. Secondary Research

      • 1.4.3. Analyst Tools and Models

  • CHAPTER 2: EXECUTIVE SUMMARY

    • 2.1. CXO Perspective

  • CHAPTER 3: MARKET LANDSCAPE

    • 3.1. Market Definition and Scope

    • 3.2. Key Findings

      • 3.2.1. Top Investment Pockets

      • 3.2.2. Top Winning Strategies

    • 3.3. Porter's Five Forces Analysis

      • 3.3.1. Bargaining Power of Suppliers

      • 3.3.2. Threat of New Entrants

      • 3.3.3. Threat of Substitutes

      • 3.3.4. Competitive Rivalry

      • 3.3.5. Bargaining Power among Buyers

    • 3.5. Market Dynamics

      • 3.5.1. Drivers

      • 3.5.2. Restraints

      • 3.5.3. Opportunities

    • 3.6. COVID-19 Impact Analysis

  • CHAPTER 4: BPO SERVICE MARKET, BY TYPE

    • 4.1. Market Overview

      • 4.1.1 Market Size and Forecast, By Type

    • 4.2. IT Outsourcing

      • 4.2.1. Key Market Trends, Growth Factors and Opportunities

      • 4.2.2. Market Size and Forecast, By Region

      • 4.2.3. Market Share Analysis, By Country

    • 4.3. Finance Accounting Outsourcing

      • 4.3.1. Key Market Trends, Growth Factors and Opportunities

      • 4.3.2. Market Size and Forecast, By Region

      • 4.3.3. Market Share Analysis, By Country

    • 4.4. Back Office Outsourcing

      • 4.4.1. Key Market Trends, Growth Factors and Opportunities

      • 4.4.2. Market Size and Forecast, By Region

      • 4.4.3. Market Share Analysis, By Country

    • 4.5. E-commerce Support Services

      • 4.5.1. Key Market Trends, Growth Factors and Opportunities

      • 4.5.2. Market Size and Forecast, By Region

      • 4.5.3. Market Share Analysis, By Country

    • 4.6. Training Development Outsourcing

      • 4.6.1. Key Market Trends, Growth Factors and Opportunities

      • 4.6.2. Market Size and Forecast, By Region

      • 4.6.3. Market Share Analysis, By Country

  • CHAPTER 5: BPO SERVICE MARKET, BY ORGANIZATION SIZE

    • 5.1. Market Overview

      • 5.1.1 Market Size and Forecast, By Organization Size

    • 5.2. Small Medium-sized Enterprises

      • 5.2.1. Key Market Trends, Growth Factors and Opportunities

      • 5.2.2. Market Size and Forecast, By Region

      • 5.2.3. Market Share Analysis, By Country

    • 5.3. Large Enterprises

      • 5.3.1. Key Market Trends, Growth Factors and Opportunities

      • 5.3.2. Market Size and Forecast, By Region

      • 5.3.3. Market Share Analysis, By Country

  • CHAPTER 6: BPO SERVICE MARKET, BY VERTICAL

    • 6.1. Market Overview

      • 6.1.1 Market Size and Forecast, By Vertical

    • 6.2. BFSI

      • 6.2.1. Key Market Trends, Growth Factors and Opportunities

      • 6.2.2. Market Size and Forecast, By Region

      • 6.2.3. Market Share Analysis, By Country

    • 6.3. IT Telecommunications

      • 6.3.1. Key Market Trends, Growth Factors and Opportunities

      • 6.3.2. Market Size and Forecast, By Region

      • 6.3.3. Market Share Analysis, By Country

    • 6.4. Retail Consumer Goods

      • 6.4.1. Key Market Trends, Growth Factors and Opportunities

      • 6.4.2. Market Size and Forecast, By Region

      • 6.4.3. Market Share Analysis, By Country

    • 6.5. Manufacturing

      • 6.5.1. Key Market Trends, Growth Factors and Opportunities

      • 6.5.2. Market Size and Forecast, By Region

      • 6.5.3. Market Share Analysis, By Country

    • 6.6. Healthcare

      • 6.6.1. Key Market Trends, Growth Factors and Opportunities

      • 6.6.2. Market Size and Forecast, By Region

      • 6.6.3. Market Share Analysis, By Country

    • 6.7. Government Defense

      • 6.7.1. Key Market Trends, Growth Factors and Opportunities

      • 6.7.2. Market Size and Forecast, By Region

      • 6.7.3. Market Share Analysis, By Country

  • CHAPTER 7: BPO SERVICE MARKET, BY REGION

    • 7.1. Market Overview

      • 7.1.1 Market Size and Forecast, By Region

    • 7.2. North America

      • 7.2.1. Key Market Trends and Opportunities

      • 7.2.2. Market Size and Forecast, By Type

      • 7.2.3. Market Size and Forecast, By Organization Size

      • 7.2.4. Market Size and Forecast, By Vertical

      • 7.2.5. Market Size and Forecast, By Country

      • 7.2.6. U.S. Bpo Service Market

        • 7.2.6.1. Market Size and Forecast, By Type
        • 7.2.6.2. Market Size and Forecast, By Organization Size
        • 7.2.6.3. Market Size and Forecast, By Vertical

      • 7.2.7. Canada Bpo Service Market

        • 7.2.7.1. Market Size and Forecast, By Type
        • 7.2.7.2. Market Size and Forecast, By Organization Size
        • 7.2.7.3. Market Size and Forecast, By Vertical

      • 7.2.8. Mexico Bpo Service Market

        • 7.2.8.1. Market Size and Forecast, By Type
        • 7.2.8.2. Market Size and Forecast, By Organization Size
        • 7.2.8.3. Market Size and Forecast, By Vertical

    • 7.3. Europe

      • 7.3.1. Key Market Trends and Opportunities

      • 7.3.2. Market Size and Forecast, By Type

      • 7.3.3. Market Size and Forecast, By Organization Size

      • 7.3.4. Market Size and Forecast, By Vertical

      • 7.3.5. Market Size and Forecast, By Country

      • 7.3.6. France Bpo Service Market

        • 7.3.6.1. Market Size and Forecast, By Type
        • 7.3.6.2. Market Size and Forecast, By Organization Size
        • 7.3.6.3. Market Size and Forecast, By Vertical

      • 7.3.7. Germany Bpo Service Market

        • 7.3.7.1. Market Size and Forecast, By Type
        • 7.3.7.2. Market Size and Forecast, By Organization Size
        • 7.3.7.3. Market Size and Forecast, By Vertical

      • 7.3.8. Italy Bpo Service Market

        • 7.3.8.1. Market Size and Forecast, By Type
        • 7.3.8.2. Market Size and Forecast, By Organization Size
        • 7.3.8.3. Market Size and Forecast, By Vertical

      • 7.3.9. Spain Bpo Service Market

        • 7.3.9.1. Market Size and Forecast, By Type
        • 7.3.9.2. Market Size and Forecast, By Organization Size
        • 7.3.9.3. Market Size and Forecast, By Vertical

      • 7.3.10. UK Bpo Service Market

        • 7.3.10.1. Market Size and Forecast, By Type
        • 7.3.10.2. Market Size and Forecast, By Organization Size
        • 7.3.10.3. Market Size and Forecast, By Vertical

      • 7.3.11. Russia Bpo Service Market

        • 7.3.11.1. Market Size and Forecast, By Type
        • 7.3.11.2. Market Size and Forecast, By Organization Size
        • 7.3.11.3. Market Size and Forecast, By Vertical

      • 7.3.12. Rest Of Europe Bpo Service Market

        • 7.3.12.1. Market Size and Forecast, By Type
        • 7.3.12.2. Market Size and Forecast, By Organization Size
        • 7.3.12.3. Market Size and Forecast, By Vertical

    • 7.4. Asia-Pacific

      • 7.4.1. Key Market Trends and Opportunities

      • 7.4.2. Market Size and Forecast, By Type

      • 7.4.3. Market Size and Forecast, By Organization Size

      • 7.4.4. Market Size and Forecast, By Vertical

      • 7.4.5. Market Size and Forecast, By Country

      • 7.4.6. China Bpo Service Market

        • 7.4.6.1. Market Size and Forecast, By Type
        • 7.4.6.2. Market Size and Forecast, By Organization Size
        • 7.4.6.3. Market Size and Forecast, By Vertical

      • 7.4.7. Japan Bpo Service Market

        • 7.4.7.1. Market Size and Forecast, By Type
        • 7.4.7.2. Market Size and Forecast, By Organization Size
        • 7.4.7.3. Market Size and Forecast, By Vertical

      • 7.4.8. India Bpo Service Market

        • 7.4.8.1. Market Size and Forecast, By Type
        • 7.4.8.2. Market Size and Forecast, By Organization Size
        • 7.4.8.3. Market Size and Forecast, By Vertical

      • 7.4.9. South Korea Bpo Service Market

        • 7.4.9.1. Market Size and Forecast, By Type
        • 7.4.9.2. Market Size and Forecast, By Organization Size
        • 7.4.9.3. Market Size and Forecast, By Vertical

      • 7.4.10. Australia Bpo Service Market

        • 7.4.10.1. Market Size and Forecast, By Type
        • 7.4.10.2. Market Size and Forecast, By Organization Size
        • 7.4.10.3. Market Size and Forecast, By Vertical

      • 7.4.11. Thailand Bpo Service Market

        • 7.4.11.1. Market Size and Forecast, By Type
        • 7.4.11.2. Market Size and Forecast, By Organization Size
        • 7.4.11.3. Market Size and Forecast, By Vertical

      • 7.4.12. Malaysia Bpo Service Market

        • 7.4.12.1. Market Size and Forecast, By Type
        • 7.4.12.2. Market Size and Forecast, By Organization Size
        • 7.4.12.3. Market Size and Forecast, By Vertical

      • 7.4.13. Indonesia Bpo Service Market

        • 7.4.13.1. Market Size and Forecast, By Type
        • 7.4.13.2. Market Size and Forecast, By Organization Size
        • 7.4.13.3. Market Size and Forecast, By Vertical

      • 7.4.14. Rest of Asia Pacific Bpo Service Market

        • 7.4.14.1. Market Size and Forecast, By Type
        • 7.4.14.2. Market Size and Forecast, By Organization Size
        • 7.4.14.3. Market Size and Forecast, By Vertical

    • 7.5. LAMEA

      • 7.5.1. Key Market Trends and Opportunities

      • 7.5.2. Market Size and Forecast, By Type

      • 7.5.3. Market Size and Forecast, By Organization Size

      • 7.5.4. Market Size and Forecast, By Vertical

      • 7.5.5. Market Size and Forecast, By Country

      • 7.5.6. Brazil Bpo Service Market

        • 7.5.6.1. Market Size and Forecast, By Type
        • 7.5.6.2. Market Size and Forecast, By Organization Size
        • 7.5.6.3. Market Size and Forecast, By Vertical

      • 7.5.7. South Africa Bpo Service Market

        • 7.5.7.1. Market Size and Forecast, By Type
        • 7.5.7.2. Market Size and Forecast, By Organization Size
        • 7.5.7.3. Market Size and Forecast, By Vertical

      • 7.5.8. Saudi Arabia Bpo Service Market

        • 7.5.8.1. Market Size and Forecast, By Type
        • 7.5.8.2. Market Size and Forecast, By Organization Size
        • 7.5.8.3. Market Size and Forecast, By Vertical

      • 7.5.9. UAE Bpo Service Market

        • 7.5.9.1. Market Size and Forecast, By Type
        • 7.5.9.2. Market Size and Forecast, By Organization Size
        • 7.5.9.3. Market Size and Forecast, By Vertical

      • 7.5.10. Argentina Bpo Service Market

        • 7.5.10.1. Market Size and Forecast, By Type
        • 7.5.10.2. Market Size and Forecast, By Organization Size
        • 7.5.10.3. Market Size and Forecast, By Vertical

      • 7.5.11. Rest of LAMEA Bpo Service Market

        • 7.5.11.1. Market Size and Forecast, By Type
        • 7.5.11.2. Market Size and Forecast, By Organization Size
        • 7.5.11.3. Market Size and Forecast, By Vertical

  • CHAPTER 8: COMPETITIVE LANDSCAPE

    • 8.1. Introduction

    • 8.2. Top Winning Strategies

    • 8.3. Product Mapping Of Top 10 Player

    • 8.4. Competitive Dashboard

    • 8.5. Competitive Heatmap

    • 8.6. Top Player Positioning,2022

  • CHAPTER 9: COMPANY PROFILES

    • 9.1. DP, LLC

      • 9.1.1. Company Overview

      • 9.1.2. Key Executives

      • 9.1.3. Company Snapshot

      • 9.1.4. Operating Business Segments

      • 9.1.5. Product Portfolio

      • 9.1.6. Business Performance

      • 9.1.7. Key Strategic Moves and Developments

    • 9.2. Conduent Inc.

      • 9.2.1. Company Overview

      • 9.2.2. Key Executives

      • 9.2.3. Company Snapshot

      • 9.2.4. Operating Business Segments

      • 9.2.5. Product Portfolio

      • 9.2.6. Business Performance

      • 9.2.7. Key Strategic Moves and Developments

    • 9.3. Accenture PLC

      • 9.3.1. Company Overview

      • 9.3.2. Key Executives

      • 9.3.3. Company Snapshot

      • 9.3.4. Operating Business Segments

      • 9.3.5. Product Portfolio

      • 9.3.6. Business Performance

      • 9.3.7. Key Strategic Moves and Developments

    • 9.4. WNS (Holdings) Ltd

      • 9.4.1. Company Overview

      • 9.4.2. Key Executives

      • 9.4.3. Company Snapshot

      • 9.4.4. Operating Business Segments

      • 9.4.5. Product Portfolio

      • 9.4.6. Business Performance

      • 9.4.7. Key Strategic Moves and Developments

    • 9.5. Capgemini

      • 9.5.1. Company Overview

      • 9.5.2. Key Executives

      • 9.5.3. Company Snapshot

      • 9.5.4. Operating Business Segments

      • 9.5.5. Product Portfolio

      • 9.5.6. Business Performance

      • 9.5.7. Key Strategic Moves and Developments

    • 9.6. Infosys BPM Limited

      • 9.6.1. Company Overview

      • 9.6.2. Key Executives

      • 9.6.3. Company Snapshot

      • 9.6.4. Operating Business Segments

      • 9.6.5. Product Portfolio

      • 9.6.6. Business Performance

      • 9.6.7. Key Strategic Moves and Developments

    • 9.7. IBM Corporation

      • 9.7.1. Company Overview

      • 9.7.2. Key Executives

      • 9.7.3. Company Snapshot

      • 9.7.4. Operating Business Segments

      • 9.7.5. Product Portfolio

      • 9.7.6. Business Performance

      • 9.7.7. Key Strategic Moves and Developments

    • 9.8. Tata Consultancy Services Limited (TCS)

      • 9.8.1. Company Overview

      • 9.8.2. Key Executives

      • 9.8.3. Company Snapshot

      • 9.8.4. Operating Business Segments

      • 9.8.5. Product Portfolio

      • 9.8.6. Business Performance

      • 9.8.7. Key Strategic Moves and Developments

    • 9.9. TTEC Holdings, Inc.

      • 9.9.1. Company Overview

      • 9.9.2. Key Executives

      • 9.9.3. Company Snapshot

      • 9.9.4. Operating Business Segments

      • 9.9.5. Product Portfolio

      • 9.9.6. Business Performance

      • 9.9.7. Key Strategic Moves and Developments

    • 9.10. Conneqt Business Solution Limited

      • 9.10.1. Company Overview

      • 9.10.2. Key Executives

      • 9.10.3. Company Snapshot

      • 9.10.4. Operating Business Segments

      • 9.10.5. Product Portfolio

      • 9.10.6. Business Performance

      • 9.10.7. Key Strategic Moves and Developments

  • LIST OF TABLES

  • TABLE 1. GLOBAL BPO SERVICE MARKET, BY TYPE, 2022-2032 ($MILLION)
  • TABLE 2. GLOBAL BPO SERVICE MARKET FOR IT OUTSOURCING, BY REGION, 2022-2032 ($MILLION)
  • TABLE 3. GLOBAL BPO SERVICE MARKET FOR FINANCE ACCOUNTING OUTSOURCING, BY REGION, 2022-2032 ($MILLION)
  • TABLE 4. GLOBAL BPO SERVICE MARKET FOR BACK OFFICE OUTSOURCING, BY REGION, 2022-2032 ($MILLION)
  • TABLE 5. GLOBAL BPO SERVICE MARKET FOR E-COMMERCE SUPPORT SERVICES, BY REGION, 2022-2032 ($MILLION)
  • TABLE 6. GLOBAL BPO SERVICE MARKET FOR TRAINING DEVELOPMENT OUTSOURCING, BY REGION, 2022-2032 ($MILLION)
  • TABLE 7. GLOBAL BPO SERVICE MARKET, BY ORGANIZATION SIZE, 2022-2032 ($MILLION)
  • TABLE 8. GLOBAL BPO SERVICE MARKET FOR SMALL MEDIUM-SIZED ENTERPRISES, BY REGION, 2022-2032 ($MILLION)
  • TABLE 9. GLOBAL BPO SERVICE MARKET FOR LARGE ENTERPRISES, BY REGION, 2022-2032 ($MILLION)
  • TABLE 10. GLOBAL BPO SERVICE MARKET, BY VERTICAL, 2022-2032 ($MILLION)
  • TABLE 11. GLOBAL BPO SERVICE MARKET FOR BFSI, BY REGION, 2022-2032 ($MILLION)
  • TABLE 12. GLOBAL BPO SERVICE MARKET FOR IT TELECOMMUNICATIONS, BY REGION, 2022-2032 ($MILLION)
  • TABLE 13. GLOBAL BPO SERVICE MARKET FOR RETAIL CONSUMER GOODS, BY REGION, 2022-2032 ($MILLION)
  • TABLE 14. GLOBAL BPO SERVICE MARKET FOR MANUFACTURING, BY REGION, 2022-2032 ($MILLION)
  • TABLE 15. GLOBAL BPO SERVICE MARKET FOR HEALTHCARE, BY REGION, 2022-2032 ($MILLION)
  • TABLE 16. GLOBAL BPO SERVICE MARKET FOR GOVERNMENT DEFENSE, BY REGION, 2022-2032 ($MILLION)
  • TABLE 17. GLOBAL BPO SERVICE MARKET, BY REGION, 2022-2032 ($MILLION)
  • TABLE 18. NORTH AMERICA BPO SERVICE, BY REGION, 2022-2032 ($MILLION)
  • TABLE 19. NORTH AMERICA BPO SERVICE, BY TYPE, 2022-2032 ($MILLION)
  • TABLE 20. NORTH AMERICA BPO SERVICE, BY ORGANIZATION SIZE, 2022-2032 ($MILLION)
  • TABLE 21. NORTH AMERICA BPO SERVICE, BY VERTICAL, 2022-2032 ($MILLION)
  • TABLE 22. U.S. BPO SERVICE, BY TYPE, 2022-2032 ($MILLION)
  • TABLE 23. U.S. BPO SERVICE, BY ORGANIZATION SIZE, 2022-2032 ($MILLION)
  • TABLE 24. U.S. BPO SERVICE, BY VERTICAL, 2022-2032 ($MILLION)
  • TABLE 25. CANADA BPO SERVICE, BY TYPE, 2022-2032 ($MILLION)
  • TABLE 26. CANADA BPO SERVICE, BY ORGANIZATION SIZE, 2022-2032 ($MILLION)
  • TABLE 27. CANADA BPO SERVICE, BY VERTICAL, 2022-2032 ($MILLION)
  • TABLE 28. MEXICO BPO SERVICE, BY TYPE, 2022-2032 ($MILLION)
  • TABLE 29. MEXICO BPO SERVICE, BY ORGANIZATION SIZE, 2022-2032 ($MILLION)
  • TABLE 30. MEXICO BPO SERVICE, BY VERTICAL, 2022-2032 ($MILLION)
  • TABLE 31. EUROPE BPO SERVICE, BY REGION, 2022-2032 ($MILLION)
  • TABLE 32. EUROPE BPO SERVICE, BY TYPE, 2022-2032 ($MILLION)
  • TABLE 33. EUROPE BPO SERVICE, BY ORGANIZATION SIZE, 2022-2032 ($MILLION)
  • TABLE 34. EUROPE BPO SERVICE, BY VERTICAL, 2022-2032 ($MILLION)
  • TABLE 35. FRANCE BPO SERVICE, BY TYPE, 2022-2032 ($MILLION)
  • TABLE 36. FRANCE BPO SERVICE, BY ORGANIZATION SIZE, 2022-2032 ($MILLION)
  • TABLE 37. FRANCE BPO SERVICE, BY VERTICAL, 2022-2032 ($MILLION)
  • TABLE 38. GERMANY BPO SERVICE, BY TYPE, 2022-2032 ($MILLION)
  • TABLE 39. GERMANY BPO SERVICE, BY ORGANIZATION SIZE, 2022-2032 ($MILLION)
  • TABLE 40. GERMANY BPO SERVICE, BY VERTICAL, 2022-2032 ($MILLION)
  • TABLE 41. ITALY BPO SERVICE, BY TYPE, 2022-2032 ($MILLION)
  • TABLE 42. ITALY BPO SERVICE, BY ORGANIZATION SIZE, 2022-2032 ($MILLION)
  • TABLE 43. ITALY BPO SERVICE, BY VERTICAL, 2022-2032 ($MILLION)
  • TABLE 44. SPAIN BPO SERVICE, BY TYPE, 2022-2032 ($MILLION)
  • TABLE 45. SPAIN BPO SERVICE, BY ORGANIZATION SIZE, 2022-2032 ($MILLION)
  • TABLE 46. SPAIN BPO SERVICE, BY VERTICAL, 2022-2032 ($MILLION)
  • TABLE 47. UK BPO SERVICE, BY TYPE, 2022-2032 ($MILLION)
  • TABLE 48. UK BPO SERVICE, BY ORGANIZATION SIZE, 2022-2032 ($MILLION)
  • TABLE 49. UK BPO SERVICE, BY VERTICAL, 2022-2032 ($MILLION)
  • TABLE 50. RUSSIA BPO SERVICE, BY TYPE, 2022-2032 ($MILLION)
  • TABLE 51. RUSSIA BPO SERVICE, BY ORGANIZATION SIZE, 2022-2032 ($MILLION)
  • TABLE 52. RUSSIA BPO SERVICE, BY VERTICAL, 2022-2032 ($MILLION)
  • TABLE 53. REST OF EUROPE BPO SERVICE, BY TYPE, 2022-2032 ($MILLION)
  • TABLE 54. REST OF EUROPE BPO SERVICE, BY ORGANIZATION SIZE, 2022-2032 ($MILLION)
  • TABLE 55. REST OF EUROPE BPO SERVICE, BY VERTICAL, 2022-2032 ($MILLION)
  • TABLE 56. ASIA-PACIFIC BPO SERVICE, BY REGION, 2022-2032 ($MILLION)
  • TABLE 57. ASIA-PACIFIC BPO SERVICE, BY TYPE, 2022-2032 ($MILLION)
  • TABLE 58. ASIA-PACIFIC BPO SERVICE, BY ORGANIZATION SIZE, 2022-2032 ($MILLION)
  • TABLE 59. ASIA-PACIFIC BPO SERVICE, BY VERTICAL, 2022-2032 ($MILLION)
  • TABLE 60. CHINA BPO SERVICE, BY TYPE, 2022-2032 ($MILLION)
  • TABLE 61. CHINA BPO SERVICE, BY ORGANIZATION SIZE, 2022-2032 ($MILLION)
  • TABLE 62. CHINA BPO SERVICE, BY VERTICAL, 2022-2032 ($MILLION)
  • TABLE 63. JAPAN BPO SERVICE, BY TYPE, 2022-2032 ($MILLION)
  • TABLE 64. JAPAN BPO SERVICE, BY ORGANIZATION SIZE, 2022-2032 ($MILLION)
  • TABLE 65. JAPAN BPO SERVICE, BY VERTICAL, 2022-2032 ($MILLION)
  • TABLE 66. INDIA BPO SERVICE, BY TYPE, 2022-2032 ($MILLION)
  • TABLE 67. INDIA BPO SERVICE, BY ORGANIZATION SIZE, 2022-2032 ($MILLION)
  • TABLE 68. INDIA BPO SERVICE, BY VERTICAL, 2022-2032 ($MILLION)
  • TABLE 69. SOUTH KOREA BPO SERVICE, BY TYPE, 2022-2032 ($MILLION)
  • TABLE 70. SOUTH KOREA BPO SERVICE, BY ORGANIZATION SIZE, 2022-2032 ($MILLION)
  • TABLE 71. SOUTH KOREA BPO SERVICE, BY VERTICAL, 2022-2032 ($MILLION)
  • TABLE 72. AUSTRALIA BPO SERVICE, BY TYPE, 2022-2032 ($MILLION)
  • TABLE 73. AUSTRALIA BPO SERVICE, BY ORGANIZATION SIZE, 2022-2032 ($MILLION)
  • TABLE 74. AUSTRALIA BPO SERVICE, BY VERTICAL, 2022-2032 ($MILLION)
  • TABLE 75. THAILAND BPO SERVICE, BY TYPE, 2022-2032 ($MILLION)
  • TABLE 76. THAILAND BPO SERVICE, BY ORGANIZATION SIZE, 2022-2032 ($MILLION)
  • TABLE 77. THAILAND BPO SERVICE, BY VERTICAL, 2022-2032 ($MILLION)
  • TABLE 78. MALAYSIA BPO SERVICE, BY TYPE, 2022-2032 ($MILLION)
  • TABLE 79. MALAYSIA BPO SERVICE, BY ORGANIZATION SIZE, 2022-2032 ($MILLION)
  • TABLE 80. MALAYSIA BPO SERVICE, BY VERTICAL, 2022-2032 ($MILLION)
  • TABLE 81. INDONESIA BPO SERVICE, BY TYPE, 2022-2032 ($MILLION)
  • TABLE 82. INDONESIA BPO SERVICE, BY ORGANIZATION SIZE, 2022-2032 ($MILLION)
  • TABLE 83. INDONESIA BPO SERVICE, BY VERTICAL, 2022-2032 ($MILLION)
  • TABLE 84. REST OF ASIA PACIFIC BPO SERVICE, BY TYPE, 2022-2032 ($MILLION)
  • TABLE 85. REST OF ASIA PACIFIC BPO SERVICE, BY ORGANIZATION SIZE, 2022-2032 ($MILLION)
  • TABLE 86. REST OF ASIA PACIFIC BPO SERVICE, BY VERTICAL, 2022-2032 ($MILLION)
  • TABLE 87. LAMEA BPO SERVICE, BY REGION, 2022-2032 ($MILLION)
  • TABLE 88. LAMEA BPO SERVICE, BY TYPE, 2022-2032 ($MILLION)
  • TABLE 89. LAMEA BPO SERVICE, BY ORGANIZATION SIZE, 2022-2032 ($MILLION)
  • TABLE 90. LAMEA BPO SERVICE, BY VERTICAL, 2022-2032 ($MILLION)
  • TABLE 91. BRAZIL BPO SERVICE, BY TYPE, 2022-2032 ($MILLION)
  • TABLE 92. BRAZIL BPO SERVICE, BY ORGANIZATION SIZE, 2022-2032 ($MILLION)
  • TABLE 93. BRAZIL BPO SERVICE, BY VERTICAL, 2022-2032 ($MILLION)
  • TABLE 94. SOUTH AFRICA BPO SERVICE, BY TYPE, 2022-2032 ($MILLION)
  • TABLE 95. SOUTH AFRICA BPO SERVICE, BY ORGANIZATION SIZE, 2022-2032 ($MILLION)
  • TABLE 96. SOUTH AFRICA BPO SERVICE, BY VERTICAL, 2022-2032 ($MILLION)
  • TABLE 97. SAUDI ARABIA BPO SERVICE, BY TYPE, 2022-2032 ($MILLION)
  • TABLE 98. SAUDI ARABIA BPO SERVICE, BY ORGANIZATION SIZE, 2022-2032 ($MILLION)
  • TABLE 99. SAUDI ARABIA BPO SERVICE, BY VERTICAL, 2022-2032 ($MILLION)
  • TABLE 100. UAE BPO SERVICE, BY TYPE, 2022-2032 ($MILLION)
  • TABLE 101. UAE BPO SERVICE, BY ORGANIZATION SIZE, 2022-2032 ($MILLION)
  • TABLE 102. UAE BPO SERVICE, BY VERTICAL, 2022-2032 ($MILLION)
  • TABLE 103. ARGENTINA BPO SERVICE, BY TYPE, 2022-2032 ($MILLION)
  • TABLE 104. ARGENTINA BPO SERVICE, BY ORGANIZATION SIZE, 2022-2032 ($MILLION)
  • TABLE 105. ARGENTINA BPO SERVICE, BY VERTICAL, 2022-2032 ($MILLION)
  • TABLE 106. REST OF LAMEA BPO SERVICE, BY TYPE, 2022-2032 ($MILLION)
  • TABLE 107. REST OF LAMEA BPO SERVICE, BY ORGANIZATION SIZE, 2022-2032 ($MILLION)
  • TABLE 108. REST OF LAMEA BPO SERVICE, BY VERTICAL, 2022-2032 ($MILLION)
  • TABLE 109. DP, LLC: KEY EXECUTIVES
  • TABLE 110. DP, LLC: COMPANY SNAPSHOT
  • TABLE 111. DP, LLC: OPERATING SEGMENTS
  • TABLE 112. DP, LLC: PRODUCT PORTFOLIO
  • TABLE 113. DP, LLC: KEY STRATEGIC MOVES AND DEVELOPMENTS
  • TABLE 114. CONDUENT INC.: KEY EXECUTIVES
  • TABLE 115. CONDUENT INC.: COMPANY SNAPSHOT
  • TABLE 116. CONDUENT INC.: OPERATING SEGMENTS
  • TABLE 117. CONDUENT INC.: PRODUCT PORTFOLIO
  • TABLE 118. CONDUENT INC.: KEY STRATEGIC MOVES AND DEVELOPMENTS
  • TABLE 119. ACCENTURE PLC: KEY EXECUTIVES
  • TABLE 120. ACCENTURE PLC: COMPANY SNAPSHOT
  • TABLE 121. ACCENTURE PLC: OPERATING SEGMENTS
  • TABLE 122. ACCENTURE PLC: PRODUCT PORTFOLIO
  • TABLE 123. ACCENTURE PLC: KEY STRATEGIC MOVES AND DEVELOPMENTS
  • TABLE 124. WNS (HOLDINGS) LTD: KEY EXECUTIVES
  • TABLE 125. WNS (HOLDINGS) LTD: COMPANY SNAPSHOT
  • TABLE 126. WNS (HOLDINGS) LTD: OPERATING SEGMENTS
  • TABLE 127. WNS (HOLDINGS) LTD: PRODUCT PORTFOLIO
  • TABLE 128. WNS (HOLDINGS) LTD: KEY STRATEGIC MOVES AND DEVELOPMENTS
  • TABLE 129. CAPGEMINI: KEY EXECUTIVES
  • TABLE 130. CAPGEMINI: COMPANY SNAPSHOT
  • TABLE 131. CAPGEMINI: OPERATING SEGMENTS
  • TABLE 132. CAPGEMINI: PRODUCT PORTFOLIO
  • TABLE 133. CAPGEMINI: KEY STRATEGIC MOVES AND DEVELOPMENTS
  • TABLE 134. INFOSYS BPM LIMITED: KEY EXECUTIVES
  • TABLE 135. INFOSYS BPM LIMITED: COMPANY SNAPSHOT
  • TABLE 136. INFOSYS BPM LIMITED: OPERATING SEGMENTS
  • TABLE 137. INFOSYS BPM LIMITED: PRODUCT PORTFOLIO
  • TABLE 138. INFOSYS BPM LIMITED: KEY STRATEGIC MOVES AND DEVELOPMENTS
  • TABLE 139. IBM CORPORATION: KEY EXECUTIVES
  • TABLE 140. IBM CORPORATION: COMPANY SNAPSHOT
  • TABLE 141. IBM CORPORATION: OPERATING SEGMENTS
  • TABLE 142. IBM CORPORATION: PRODUCT PORTFOLIO
  • TABLE 143. IBM CORPORATION: KEY STRATEGIC MOVES AND DEVELOPMENTS
  • TABLE 144. TATA CONSULTANCY SERVICES LIMITED (TCS): KEY EXECUTIVES
  • TABLE 145. TATA CONSULTANCY SERVICES LIMITED (TCS): COMPANY SNAPSHOT
  • TABLE 146. TATA CONSULTANCY SERVICES LIMITED (TCS): OPERATING SEGMENTS
  • TABLE 147. TATA CONSULTANCY SERVICES LIMITED (TCS): PRODUCT PORTFOLIO
  • TABLE 148. TATA CONSULTANCY SERVICES LIMITED (TCS): KEY STRATEGIC MOVES AND DEVELOPMENTS
  • TABLE 149. TTEC HOLDINGS, INC.: KEY EXECUTIVES
  • TABLE 150. TTEC HOLDINGS, INC.: COMPANY SNAPSHOT
  • TABLE 151. TTEC HOLDINGS, INC.: OPERATING SEGMENTS
  • TABLE 152. TTEC HOLDINGS, INC.: PRODUCT PORTFOLIO
  • TABLE 153. TTEC HOLDINGS, INC.: KEY STRATEGIC MOVES AND DEVELOPMENTS
  • TABLE 154. CONNEQT BUSINESS SOLUTION LIMITED: KEY EXECUTIVES
  • TABLE 155. CONNEQT BUSINESS SOLUTION LIMITED: COMPANY SNAPSHOT
  • TABLE 156. CONNEQT BUSINESS SOLUTION LIMITED: OPERATING SEGMENTS
  • TABLE 157. CONNEQT BUSINESS SOLUTION LIMITED: PRODUCT PORTFOLIO
  • TABLE 158. CONNEQT BUSINESS SOLUTION LIMITED: KEY STRATEGIC MOVES AND DEVELOPMENTS

  • LIST OF FIGURES

  • FIGURE 1. GLOBAL BPO SERVICE MARKET SEGMENTATION
  • FIGURE 2. GLOBAL BPO SERVICE MARKET
  • FIGURE 3. SEGMENTATION BPO SERVICE MARKET
  • FIGURE 4. TOP INVESTMENT POCKET IN BPO SERVICE MARKET
  • FIGURE 5. MODERATE BARGAINING POWER OF BUYERS
  • FIGURE 6. MODERATE BARGAINING POWER OF SUPPLIERS
  • FIGURE 7. MODERATE THREAT OF NEW ENTRANTS
  • FIGURE 8. LOW THREAT OF SUBSTITUTION
  • FIGURE 9. HIGH COMPETITIVE RIVALRY
  • FIGURE 10. OPPORTUNITIES, RESTRAINTS AND DRIVERS: GLOBALBPO SERVICE MARKET
  • FIGURE 11. BPO SERVICE MARKET SEGMENTATION, BY BY TYPE
  • FIGURE 12. BPO SERVICE MARKET FOR IT OUTSOURCING, BY COUNTRY, 2022-2032 ($MILLION)
  • FIGURE 13. BPO SERVICE MARKET FOR FINANCE ACCOUNTING OUTSOURCING, BY COUNTRY, 2022-2032 ($MILLION)
  • FIGURE 14. BPO SERVICE MARKET FOR BACK OFFICE OUTSOURCING, BY COUNTRY, 2022-2032 ($MILLION)
  • FIGURE 15. BPO SERVICE MARKET FOR E-COMMERCE SUPPORT SERVICES, BY COUNTRY, 2022-2032 ($MILLION)
  • FIGURE 16. BPO SERVICE MARKET FOR TRAINING DEVELOPMENT OUTSOURCING, BY COUNTRY, 2022-2032 ($MILLION)
  • FIGURE 17. BPO SERVICE MARKET SEGMENTATION, BY BY ORGANIZATION SIZE
  • FIGURE 18. BPO SERVICE MARKET FOR SMALL MEDIUM-SIZED ENTERPRISES, BY COUNTRY, 2022-2032 ($MILLION)
  • FIGURE 19. BPO SERVICE MARKET FOR LARGE ENTERPRISES, BY COUNTRY, 2022-2032 ($MILLION)
  • FIGURE 20. BPO SERVICE MARKET SEGMENTATION, BY BY VERTICAL
  • FIGURE 21. BPO SERVICE MARKET FOR BFSI, BY COUNTRY, 2022-2032 ($MILLION)
  • FIGURE 22. BPO SERVICE MARKET FOR IT TELECOMMUNICATIONS, BY COUNTRY, 2022-2032 ($MILLION)
  • FIGURE 23. BPO SERVICE MARKET FOR RETAIL CONSUMER GOODS, BY COUNTRY, 2022-2032 ($MILLION)
  • FIGURE 24. BPO SERVICE MARKET FOR MANUFACTURING, BY COUNTRY, 2022-2032 ($MILLION)
  • FIGURE 25. BPO SERVICE MARKET FOR HEALTHCARE, BY COUNTRY, 2022-2032 ($MILLION)
  • FIGURE 26. BPO SERVICE MARKET FOR GOVERNMENT DEFENSE, BY COUNTRY, 2022-2032 ($MILLION)
  • FIGURE 27. TOP WINNING STRATEGIES, BY YEAR, 2020-2022*
  • FIGURE 28. TOP WINNING STRATEGIES, BY DEVELOPMENT, 2020-2022*
  • FIGURE 29. TOP WINNING STRATEGIES, BY COMPANY, 2020-2022*
  • FIGURE 30. PRODUCT MAPPING OF TOP 10 PLAYERS
  • FIGURE 31. COMPETITIVE DASHBOARD
  • FIGURE 32. COMPETITIVE HEATMAP: BPO SERVICE MARKET
  • FIGURE 33. Top player positioning, 2022
  • FIGURE 34. DP, LLC: NET SALES, 2020-2022 ($MILLION)
  • FIGURE 35. DP, LLC: REVENUE SHARE, BY SEGMENT, 2032 (%)
  • FIGURE 36. DP, LLC: REVENUE SHARE, BY REGION, 2032 (%)
  • FIGURE 37. CONDUENT INC.: NET SALES, 2020-2022 ($MILLION)
  • FIGURE 38. CONDUENT INC.: REVENUE SHARE, BY SEGMENT, 2032 (%)
  • FIGURE 39. CONDUENT INC.: REVENUE SHARE, BY REGION, 2032 (%)
  • FIGURE 40. ACCENTURE PLC: NET SALES, 2020-2022 ($MILLION)
  • FIGURE 41. ACCENTURE PLC: REVENUE SHARE, BY SEGMENT, 2032 (%)
  • FIGURE 42. ACCENTURE PLC: REVENUE SHARE, BY REGION, 2032 (%)
  • FIGURE 43. WNS (HOLDINGS) LTD: NET SALES, 2020-2022 ($MILLION)
  • FIGURE 44. WNS (HOLDINGS) LTD: REVENUE SHARE, BY SEGMENT, 2032 (%)
  • FIGURE 45. WNS (HOLDINGS) LTD: REVENUE SHARE, BY REGION, 2032 (%)
  • FIGURE 46. CAPGEMINI: NET SALES, 2020-2022 ($MILLION)
  • FIGURE 47. CAPGEMINI: REVENUE SHARE, BY SEGMENT, 2032 (%)
  • FIGURE 48. CAPGEMINI: REVENUE SHARE, BY REGION, 2032 (%)
  • FIGURE 49. INFOSYS BPM LIMITED: NET SALES, 2020-2022 ($MILLION)
  • FIGURE 50. INFOSYS BPM LIMITED: REVENUE SHARE, BY SEGMENT, 2032 (%)
  • FIGURE 51. INFOSYS BPM LIMITED: REVENUE SHARE, BY REGION, 2032 (%)
  • FIGURE 52. IBM CORPORATION: NET SALES, 2020-2022 ($MILLION)
  • FIGURE 53. IBM CORPORATION: REVENUE SHARE, BY SEGMENT, 2032 (%)
  • FIGURE 54. IBM CORPORATION: REVENUE SHARE, BY REGION, 2032 (%)
  • FIGURE 55. TATA CONSULTANCY SERVICES LIMITED (TCS): NET SALES, 2020-2022 ($MILLION)
  • FIGURE 56. TATA CONSULTANCY SERVICES LIMITED (TCS): REVENUE SHARE, BY SEGMENT, 2032 (%)
  • FIGURE 57. TATA CONSULTANCY SERVICES LIMITED (TCS): REVENUE SHARE, BY REGION, 2032 (%)
  • FIGURE 58. TTEC HOLDINGS, INC.: NET SALES, 2020-2022 ($MILLION)
  • FIGURE 59. TTEC HOLDINGS, INC.: REVENUE SHARE, BY SEGMENT, 2032 (%)
  • FIGURE 60. TTEC HOLDINGS, INC.: REVENUE SHARE, BY REGION, 2032 (%)
  • FIGURE 61. CONNEQT BUSINESS SOLUTION LIMITED: NET SALES, 2020-2022 ($MILLION)
  • FIGURE 62. CONNEQT BUSINESS SOLUTION LIMITED: REVENUE SHARE, BY SEGMENT, 2032 (%)
  • FIGURE 63. CONNEQT BUSINESS SOLUTION LIMITED: REVENUE SHARE, BY REGION, 2032 (%)

 
 
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