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Business Process-as-a-Service (BPaaS) Market by Application (HR service, Finance & Accounting Service, Analytics, Digital Asset and Supply Chain Management), Deployment Model (Private, Public, and Hybrid), and Industry Vertical (BFSI, Healthcare, Telecommunication & IT, Retail, Manufacturing, Media & Entertainment, and Retail) - Global Opportunity Analysis and Industry Forecast, 2017-2023

IC_172382
Pages: 176
Jun 2017 | 1574 Views
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Author's : Soumya Swarup Sahoo
Tables: 44
Charts: 54
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Business Process-as-a-Service (BPaaS) Market Overview:

Business process-as-a service (BPaaS) is a complete solution package offered by cloud service providers, such as Genpact, IBM Corporation, Fujitsu Limited, and Capgemini, to enable business process outsourcing (BPO) over a cloud computing service model. The objective of customary BPO services is to reduce labor expenses, which can be attained by using BPaaS industry solutions. The pricing model for BPaaS industry solutions is either consumption based or subscription based.

The global BPaas market is driven by increase in cloud adoption among enterprises and extensive need to optimize business processes in North America, Europe, and Asia-Pacific. LAMEA is expected to hold the least market share as compared to other regions. Middle East and Africa are expected to gain traction in the near future, however, the growth is expected to be stable during the forecast period.

Global BPaaS Market Segmentation

The global BPaaS market is segmented based on application, deployment model, industry vertical, and geography.  The applications areas covered in the study include HR service, finance & accounting service, analytics, supply chain management, digital asset management, and others. On the basis of deployment model, the market is categorized into private, public, and hybrid. By industry vertical, it is classified into banking, financial service, & insurance (BFSI), healthcare, government, manufacturing, retail, IT & telecom, and others (business service providers, media & entertainment, and hospitality). Geographically, it is analyzed across North America, Europe, Asia-Pacific, and LAMEA.

The global BPaaS market was valued at $3,916 million in 2016, and is estimated to account for $15,144 million by 2023, growing at a CAGR of 21.8% from 2017 to 2023. This is attributed to rise in ICT expenditure by governments in multiple developed & the developing regions, including North America, Europe, and Asia-Pacific.

Asia-Pacific is expected to register highest CAGR in the near future, and countries such as China and Japan are emerging region for the vendors in the BPaaS market. The current trend of scheduling, executing, and automation of task has enhanced the deployment of BPaaS industry solution among industry users such as BFSI, government, retail, healthcare, and many others.

The key players profiled in the report include Accenture, IBM Corporation, Cognizant technology Solutions Corporation, Tech Mahindra Capgemini, Fujitsu Limited, Genpact, Oracle Corporation, SAP SE, and Wipro Limited. The report discusses the key strategies adopted by these companies in addition to the current trends, upcoming opportunities, and restraints of the BPaaS market, with detailed information about their impacts.

Top Impacting Factors

Need for Low Cost it Infrastructure and Data Accessibility

Enterprises globally are focused on creating a mobile workforce, where employees can access data from distant places through internet services, hence need of virtual sets of IT applications such as servers, storage, networks, and others is expected to fuel the BPaaS market growth.

Increase in the need for business process analytics

Multiple industry verticals such as BFSI, retail, healthcare, manufacturing, telecommunication & IT, media & entertainment, and others are adopting BPaaS solutions to enhance their business process cycle and automation processes.

Rise in cloud adoption across several industry verticals

Several industry verticals, such as BFSI, retail, healthcare, manufacturing, telecommunication & IT, media & entertainment, and others, are adopting cloud services at a rapid pace. In addition, the banking sector is keen to adopt BPaaS due to benefits, such as cost savings, data protection, and disaster recovery services, which is expected to augment the BPaaS market growth.

Lack of IT skills and knowledge in underdeveloped nations

Several countries from Asia-Pacific, Latin America, the Middle East, and Africa are yet to transform to technologically advanced hubs with rich IT infrastructure and digital content. This factor is expected to hinder the BPaaS market growth in the future.

Rise in preference of cloud technology

Cloud computing is witnessing increased adoption among SMEs, owing to advantages such as enhanced uptime, reliability, enriched IT service, increased flexibility of data access, and operational speed, which in turn is anticipated to create potential space for cloud computing, globally.

Key Benefits

  • In-depth analysis of the global BPaaS market and its dynamics is provided to understand the market scenario.
  • Quantitative analysis of the current trends and future estimations from 2017 to 2023 is provided to assist strategists and stakeholders to capitalize on the prevailing opportunities.
  • Porter’s Five Forces analysis examines the competitive structure of the BPaaS market and provides a clear understanding of the factors that influence the market entry and expansion.
  • A detailed analysis of the geographical segments enables identification of profitable segments for market players.
  • Comprehensive analysis of the trends, sub segments, and key revenue pockets is provided.

Business Process-as-a-Service (BPaaS) Market Key Segments:

BY Application

  • HR Service
  • Finance & Accounting Service
  • Analytics
  • Supply Chain Management
  • Digital Asset Management
  • Others (OMaaS and Managed Marketing Service)

By Deployment Model

  • Private
  • Public
  • Hybrid

By Industry Vertical

  • Banking, Financial Services, and Insurance (BFSI)
  • Healthcare
  • Government
  • Manufacturing
  • Retail
  • IT & Telecom
  • Others (Business Service Providers, Media & Entertainment, and Hospitality)

By Geography

  • North America
    • U.S.
    • Canada
    • Mexico
  • Europe
    • UK
    • Germany
    • France
    • Italy
    • Rest of Europe
  • Asia-Pacific
    • China
    • India
    • Japan
    • Australia
    • Rest of Asia-Pacific
  • LAMEA
    • Latin America
    • Middle East
    • Africa

Key Market Players

  • Accenture
  • Wipro Limited
  • Tech Mahindra
  • Cognizant Technology Solutions Corporation
  • Capgemini
  • Genpact
  • IBM Corporation
  • Oracle Corporation
  • SAP SE
  • Fujitsu Limited
 

Chapter: 1 INTRODUCTION

1.1. REPORT DESCRIPTION
1.2. KEY BENEFITS
1.3. RESEARCH METHODOLOGY

1.3.1. Primary research
1.3.2. Secondary research
1.3.3. Analyst tools and models
1.3.4. Market segmentation

Chapter: 2 EXECUTIVE SUMMARY

2.1. CXO PERSPECTIVE

Chapter: 3 MARKET OVERVIEW

3.1. MARKET DEFINITION AND SCOPE
3.2. KEY FINDINGS

3.2.1. Top winning strategies
3.2.2. Top investment pockets
3.2.3. Top impacting factors

3.2.3.1. Need for low cost IT infrastructure and data accessibility
3.2.3.2. Increase in the for business process analytics
3.2.3.3. Increase in cloud adoption across several industry verticals
3.2.3.4. Lack of IT skills and knowledge in underdeveloped nations
3.2.3.5. Increasing inclination towards cloud technology

3.3. PORTER’S FIVE FORCES ANALYSIS

3.3.1. Bargaining power of suppliers
3.3.2. Bargaining power of buyers
3.3.3. Threat of substitutes
3.3.4. Threat of new entrants
3.3.5. Competitive rivalry

3.4. MARKET PLAYER POSITIONING
3.5. MARKET DYNAMICS

3.5.1. Drivers

3.5.1.1. Need for low cost IT infrastructure and data accessibility
3.5.1.2. Increase in the need for business process analytics
3.5.1.3. Increase in cloud adoption across several industry verticals

3.5.2. Restraints

3.5.2.1. Lack of IT skills and knowledge in underdeveloped nations
3.5.2.2. Rising security concerns over cloud deployment

3.5.3. Opportunities

3.5.3.1. Increasing inclination towards cloud technology
3.5.3.2. Increase in awareness of cloud computing benefits

Chapter: 4 GLOBAL BUSINESS PROCESS-AS-A-SERVICE (BPAAS) MARKET, BY APPLICATION

4.1. OVERVIEW
4.2. HR SERVICE

4.2.1. Key market trends
4.2.2. Key growth factors and opportunities
4.2.3. Market size and forecast

4.3. FINANCE & ACCOUNTING SERVICE

4.3.1. Key market trends
4.3.2. Key growth factors and opportunities
4.3.3. Market size and forecast

4.4. ANALYTICS

4.4.1. Key market trends
4.4.2. Key growth factors and opportunities
4.4.3. Market size and forecast

4.5. SUPPLY CHAIN MANAGEMENT

4.5.1. Key market trends
4.5.2. Key growth factors and opportunities
4.5.3. Market size and forecast

4.6. DIGITAL ASSET MANAGEMENT

4.6.1. Key market trends
4.6.2. Key growth factors and opportunities
4.6.3. Market size and forecast

4.7. OTHERS (OMAAS & MANAGED MARKETING SERVICE)

4.7.1. Key market trends
4.7.2. Key growth factors and opportunities
4.7.3. Market size and forecast

Chapter: 5 GLOBAL BUSINESS PROCESS-AS-A-SERVICE (BPAAS) MARKET, BY DEPLOYMENT MODEL

5.1. OVERVIEW
5.2. PRIVATE

5.2.1. Key market trends
5.2.2. Key growth factors and opportunities
5.2.3. Market size and forecast

5.3. PUBLIC

5.3.1. Key market trends
5.3.2. Key growth factors and opportunities
5.3.3. Market size and forecast

5.4. HYBRID

5.4.1. Key market trends
5.4.2. Key growth factors and opportunities
5.4.3. Market size and forecast

Chapter: 6 GLOBAL BUSINESS PROCESS-AS-A-SERVICE MARKET(BPAAS) MARKET, BY INDUSTRY VERTICAL

6.1. OVERVIEW
6.2. BANKING, FINANCIAL SERVICES, AND INSURANCE (BFSI)

6.2.1. Key market trends
6.2.2. Key growth factors and opportunities
6.2.3. Market size and forecast

6.3. HEALTHCARE

6.3.1. Key market trends
6.3.2. Key growth factors and opportunities
6.3.3. Market size and forecast ($million)

6.4. GOVERNMENT

6.4.1. Key market trends
6.4.2. Key growth factors and opportunities
6.4.3. Market size and forecast

6.5. IT & TELECOM

6.5.1. Key market trends
6.5.2. Key growth factors and opportunities
6.5.3. Market size and forecast

6.6. RETAIL

6.6.1. Key market trends
6.6.2. Key growth factors and opportunities
6.6.3. Market size and forecast

6.7. MANUFACTURING

6.7.1. Key market trends
6.7.2. Key growth factors and opportunities
6.7.3. Market size and forecast

6.8. OTHERS (OMAAS & MANAGED MARKETING SERVICE)

6.8.1. Key market trends
6.8.2. Key growth factors and opportunities
6.8.3. Market size and forecast

Chapter: 7 GLOBAL BUSINESS PROCESS AS-A-SERVICE (BPAAS) MARKET, BY GEOGRAPHY

7.1. OVERVIEW
7.2. NORTH AMERICA

7.2.1. Key trends
7.2.2. Key growth factors and opportunities
7.2.3. Market size and forecast
7.2.4. U.S.
7.2.5. Canada
7.2.6. Mexico

7.3. EUROPE

7.3.1. Key market trends
7.3.2. Key growth factors and opportunities
7.3.3. Market size and forecast
7.3.4. UK
7.3.5. Germany
7.3.6. France
7.3.7. Italy
7.3.8. Rest of Europe

7.4. ASIA-PACIFIC

7.4.1. Key market trends
7.4.2. Key growth factors and opportunities
7.4.3. Market size and forecast
7.4.4. China
7.4.5. Singapore
7.4.6. Japan
7.4.7. Australia
7.4.8. Rest of Asia-Pacific

7.5. LAMEA

7.5.1. Key market trends
7.5.2. Key growth factors and opportunities
7.5.3. Market size and forecast
7.5.4. Latin America
7.5.5. The Middle East
7.5.6. Africa

Chapter: 8 COMPANY PROFILES

8.1.1. Company overview
8.1.2. Company snapshot
8.1.3. Operating business segments
8.1.4. Business performance
8.1.5. Key strategic moves & developments

8.2. CAPGEMINI

8.2.1. Company overview
8.2.2. Company Snapshot
8.2.3. Operating Segments
8.2.4. Business performance
8.2.5. Key strategic moves & developments

8.3. COGNIZANT TECHNOLOGY SOLUTIONS CORPORATION

8.3.1. Company overview
8.3.2. Company snapshot
8.3.3. Operating Segments
8.3.4. Business performance
8.3.5. Key Strategic moves and developments

8.4. FUJITSU LIMITED

8.4.1. Company overview
8.4.2. Company snapshot
8.4.3. Operating Segments
8.4.4. Business performance
8.4.5. Key Strategic moves and developments

8.5. GENPACT

8.5.1. Company overview
8.5.2. Company snapshot
8.5.3. Operating Segments
8.5.4. Business performance
8.5.5. Key Strategic moves and developments

8.6. IBM CORPORATION

8.6.1. Company overview
8.6.2. Company snapshot
8.6.3. Operating Segments
8.6.4. Business performance
8.6.5. Key Strategic moves and developments

8.7. ORACLE CORPORATION

8.7.1. Company overview
8.7.2. Company snapshot
8.7.3. Operating Segments
8.7.4. Business performance
8.7.5. Key strategic moves and developments

8.8. TECH MAHINDRA

8.8.1. Company overview
8.8.2. Company Snapshot
8.8.3. Operating Segments
8.8.4. Business performance
8.8.5. Key Strategic moves and developments

8.9. SAP SE

8.9.1. Company overview
8.9.2. Company snapshot
8.9.3. Operating Segments
8.9.4. Business performance
8.9.5. Key strategic moves and developments

8.10. WIPRO LIMITED

8.10.1. Company overview
8.10.2. Company snapshot
8.10.3. Operating Segments
8.10.4. Business performance
8.10.5. Key strategic moves and developments

LIST OF TABLES

TABLE 1. GLOBAL BPAAS MARKET REVENUE, BY APPLICATION TYPE, 2016-2023 ($MILLION)
TABLE 2. HR SERVICE BPAAS MARKET REVENUE, BY GEOGRAPHY, 2016-2023 ($MILLION)
TABLE 3. FINANCE & ACCOUNTING SERVICE BPAAS MARKET REVENUE, BY GEOGRAPHY, 2016-2023 ($MILLION)
TABLE 4. ANALYTICS BPAAS MARKET REVENUE, BY GEOGRAPHY, 2016-2023 ($MILLION)
TABLE 5. SUPPLY CHAIN MANAGEMENTBPAAS MARKET REVENUE, BY GEOGRAPHY, 2016-2023 ($MILLION)
TABLE 6. DIGITAL ASSET MANAGEMENT BPAAS MARKET REVENUE, BY GEOGRAPHY, 2016-2023 ($MILLION)
TABLE 7. OTHERS BPAAS MARKET REVENUE, BY GEOGRAPHY, 2016-2023 ($MILLION)
TABLE 8. GLOBAL BPAAS MARKET REVENUE, BY DEPLOYMENT MODEL, 2016-2023 ($MILLION)
TABLE 9. PRIVATE BPAAS MARKET REVENUE, BY GEOGRAPHY, 2016-2023 ($MILLION)
TABLE 10. PUBLIC BPAAS MARKET REVENUE, BY GEOGRAPHY, 2016-2023 ($MILLION)
TABLE 11. HYBRID BPAAS MARKET REVENUE, BY GEOGRAPHY, 2016-2023 ($MILLION)
TABLE 12. GLOBAL BPAAS MARKET REVENUE, BY INDUSTRY VERTICAL, 2016-2023 ($MILLION)
TABLE 13. BFSI BPAAS MARKET REVENUE, BY GEOGRAPHY, 2016-2023 ($MILLION)
TABLE 14. HEALTHCARE BPAAS MARKET REVENUE, BY GEOGRAPHY, 2016-2023 ($MILLION)
TABLE 15. GOVERNMENTBPAAS MARKET REVENUE, BY GEOGRAPHY, 2016-2023 ($MILLION)
TABLE 16. IT &TELECOM BPAAS MARKET REVENUE, BY GEOGRAPHY, 2016-2023 ($MILLION)
TABLE 17. RETAIL BPAAS MARKET REVENUE, BY GEOGRAPHY, 2016-2023 ($MILLION)
TABLE 18. MANUFACTURING BPAAS MARKET REVENUE, BY GEOGRAPHY, 2016-2023 ($MILLION)
TABLE 19. OTHERS BPAAS MARKET REVENUE, BY GEOGRAPHY, 2016-2023 ($MILLION)
TABLE 20. BPAAS MARKET BY GEOGRAPHY, 2016-2023 ($MILLION)
TABLE 21. NORTH AMERICA BPAAS MARKET BY COUNTRY, 2016-2023 ($MILLION)
TABLE 22. EUROPE BPAAS MARKET BY COUNTRY, 2016-2023 ($MILLION)
TABLE 23. ASIA-PACIFIC BPAAS MARKET BY COUNTRY, 2016-2023 ($MILLION)
TABLE 24. LAMEA BPAAS MARKET BY REGION, 2016-2023 ($MILLION)
TABLE 25. ACCENTURE: COMPANY SNAPSHOT
TABLE 26. ACCENTURE: OPERATING SEGMENTS
TABLE 27. CAPGEMINI : COMPANY SNAPSHOT
TABLE 28. CAPGEMINI: OPERATING SEGMENTS
TABLE 29. COGNIZANT TECHNOLOGY SOLUTIONS CORPORATION: COMPANY SNAPSHOT
TABLE 30. COGNIZANT TECHNOLOGY SOLUTIONS CORPORATION: OPERATING SEGMENTS
TABLE 31. FUJITSU LIMITED: COMPANY SNAPSHOT
TABLE 32. FUJITSU LIMITED: OPERATING SEGMENTS
TABLE 33. GENPACT: COMPANY SNAPSHOT
TABLE 34. GENPACT: OPERATING SEGMENTS
TABLE 35. IBM: COMPANY SNAPSHOT
TABLE 36. IBM CORPORATION: OPERATING SEGMENTS
TABLE 37. ORACLE CORPORATION: COMPANY SNAPSHOT
TABLE 38. ORACLE CORPORATION: OPERATING SEGMENTS
TABLE 39. TECH MAHINDRA: COMPANY SNAPSHOT
TABLE 40. TECH MAHINDRA: OPERATING SEGMENTS
TABLE 41. SAP SE.: COMPANY SNAPSHOT
TABLE 42. SAP SE.: OPERATING SEGMENTS
TABLE 43. WIPRO LIMITED: COMPANY SNAPSHOT
TABLE 44. WIPRO LIMITED: OPERATING SEGMENTS

LIST OF FIGURES

FIGURE 1. MARKET SEGMENTATION: BPAAS MARKET
FIGURE 2. TOP WINNING STRATEGIES, 2015-2017 (%)
FIGURE 3. TOP WINNING STRATEGIES, 2015-2017
FIGURE 4. TOP INVESTMENT POCKETS
FIGURE 5. TOP IMPACTING FACTORS
FIGURE 6. HIGH BARGAINING POWER OF SUPPLIERS
FIGURE 7. LOW-TO-MODERATE BARGAINING POWER OF BUYERS
FIGURE 8. LOW THREAT OF SUBSTITUTES
FIGURE 9. HIGH THREAT OF NEW ENTRANTS
FIGURE 10. HIGH COMPETITIVE RIVALRY
FIGURE 11. MARKET PLAYER POSITIONING, 2016
FIGURE 12. DRIVERS, RESTRAINTS, AND OPPORTUNITIES
FIGURE 13. GLOBAL BPAAS MARKET, BY APPLICATION
FIGURE 14. GLOBAL BPAAS MARKET, BY DEPLOYMENT MODEL
FIGURE 15. GLOBAL BPAAS MARKET, BY INDUSTRY VERTICAL
FIGURE 16. GLOBAL BPAAS MARKET BY GEOGRAPHY, MARKET SHARE (2016) AND CAGR (2017-2023)
FIGURE 17. NORTH AMERICA BPAAS MARKET, 2016-2023 ($MILLION)
FIGURE 18. U.S. BPAAS MARKET, 2016-2023 ($MILLION)
FIGURE 19. CANADA BPAAS MARKET, 2016-2023 ($MILLION)
FIGURE 20. MEXICO BPAAS MARKET, 2016-2023 ($MILLION)
FIGURE 21. EUROPE BPAAS MARKET, 2016-2023 ($MILLION)
FIGURE 22. UK BPAAS MARKET, 2016-2023 ($MILLION)
FIGURE 23. GERMANY BPAAS MARKET, 2016-2023 ($MILLION)
FIGURE 24. FRANCE BPAAS MARKET, 2016-2023 ($MILLION)
FIGURE 25. ITALY BPAAS MARKET, 2016-2023 ($MILLION)
FIGURE 26. REST OF EUROPE BPAAS MARKET, 2016-2023 ($MILLION)
FIGURE 27. ASIA-PACIFIC BPAAS MARKET, 2016-2023 ($MILLION)
FIGURE 28. CHINA BPAAS MARKET, 2016-2023 ($MILLION)
FIGURE 29. SINGAPORE BPAAS MARKET, 2016-2023 ($MILLION)
FIGURE 30. JAPAN BPAAS MARKET, 2016-2023 ($MILLION)
FIGURE 31. AUSTRALIA BPAAS MARKET, 2016-2023 (MILLION)
FIGURE 32. REST OF ASIA-PACIFIC BPAAS MARKET, 2016-2023 ($MILLION)
FIGURE 33. LAMEA BPAAS MARKET, 2016-2023 ($MILLION)
FIGURE 34. LATIN AMERICA BPAAS MARKET, 2016-2023 ($MILLION)
FIGURE 35. THE MIDDLE EAST BPAAS MARKET, 2016-2023 ($MILLION)
FIGURE 36. AFRICA BPAAS MARKET, 2016-2023 ($MILLION)
FIGURE 37. ACCENTURE: REVENUE 2014-2016 ($MILLION)
FIGURE 38. CAPGEMINI: REVENUE, 2014-2016, ($ MILLION)
FIGURE 39. CAPGEMINI: REVENUE BY GEOGRAPHY, 2016 (%)
FIGURE 40. CAPGEMINI CORPORATION: REVENUE BY BUSINESS SEGMENT, 2016 (%)
FIGURE 41. COGNIZANT TECHNOLOGY SOLUTIONS CORPORATION: REVENUE, 2013-2015 ($MILLION)
FIGURE 42. FUJITSU LIMITED.: REVENUE, 2014-2016 ($MILLION)
FIGURE 43. FUJITSU LIMITED: REVENUE, BY BUSINESS SEGMENT, 2016 (%)
FIGURE 44. GENPACT: REVENUE, 2014-2016 ($MILLION)
FIGURE 45. IBM CORPORATION: REVENUE 2014-2016 ($MILLION)
FIGURE 46. IBM CORPORATION: REVENUE, BY REGION, 2016 (%)
FIGURE 47. IBM CORPORATION: REVENUE, BY BUSINESS SEGMENTS, 2016 (%)
FIGURE 48. ORACLE CORPORATION: REVENUE, 2014-2016 ($MILLION)
FIGURE 49. TECH MAHINDRA: REVENUE, 2014-2016 ($MILLION)
FIGURE 50. TECH MAHINDRA: REVENUE BY REGION, 2016 (%)
FIGURE 51. SAP SE: REVENUE, 2014-2016 ($MILLION)
FIGURE 52. SAP SE: REVENUE BY SEGMENT, 2016 (%)
FIGURE 53. WIPRO LIMITED: REVENUE, 2014-2016 ($MILLION)
FIGURE 54. WIPRO LIMITED: REVENUE, BY SEGMENT, 2016 (%)

 

Business process-as-a-service (BPaaS) is a process of eliminate on-premise cost of business processes by shifting all business process outsourcing (BPO) services to cloud platform on a subscription basis. The BPaaS vendors offer significant potential to upgrade IT infrastructure for several industries in a local and international markets.

The global BPaaS market is expected to reach $15,144 million by 2023, owing to high internet penetration, significant shift to hybrid cloud as primary deployment model, growth in demand for low-cost IT infrastructure, and faster data accessibility. The global BPaaS market is expected to witness significant growth during the forecast period, owing to increase in product innovations and strategic alliances among various key industry players such as IBM Corporation, Fujitsu Limited, Genpact, and Capgemini. However, security concerns about private cloud deployment is expected to hamper the BPaaS market growth.

. In 2016, the hybrid deployment segment was the highest contributor to the market, in terms of revenue, followed by the public deployment model segment. Furthermore, the hybrid model segment is anticipated to witness the highest growth rate during the forecast period, owing to enhanced flexibility in switching cloud space depending on the functions of IT infrastructure and usage in the cloud.

The BPaaS industry is studied across several industry verticals, which include banking, financial services and insurance (BFSI); government & education; healthcare; telecommunication & IT; retail; manufacturing; media & entertainment; and others. The telecom & IT segment contributed to the highest share of revenue in 2016; however, the government & education segment is anticipated to witness significant growth in the near future, owing to secure and reliable data access through virtual data centers and servers, ensuring effective networking and computing operations. The BPaaS market in BFSI segment is anticipated to grow at the second highest growth rate during the forecast period.

Key market players have adopted various strategies, such as new product launch, business expansion, acquisition, and strategic alliances, to create more awareness about the cloud computing and increase its adoption across various industry verticals in global BPaaS market.

 

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