Business process refers to the set of activities, tasks, and procedures that is performed by an organization to achieve its goals and objectives. This processes can be categorized into three main types: operational, management, and support. Operational process is directly related to producing goods or services, such as manufacturing, sales, and customer service. Management process is responsible for the organization's overall management, such as strategic planning, budgeting, and performance management. Support process, such as IT, HR, and finance, provide the necessary infrastructure for the organization to function.
The business process market comprises a wide range of products and services designed to help organizations streamline processes and improve performance. BPMS, business process outsourcing, and consulting services are some of the market's most important products and services. As more organizations recognize the importance of efficient and effective processes, this market is expected to grow.
The increasing globalization of business is one of the major drivers of the business process market. In a globalized business environment, it is essential for organizations to have efficient and effective processes to remain competitive. Organizations can improve their efficiency, reduce costs, and increase their competitiveness in the global market by implementing business process products and services such as BPMS, business process outsourcing, and consulting services. Furthermore, business process reengineering (BPR) is another main driver of the business process market. BPR is becoming a popular strategy for organizations to improve performance by redesigning and streamlining existing business processes. This can help organizations reduce costs, improve efficiency, and increase revenue. Consulting services such as McKinsey or Deloitte can also assist organizations in the process of BPR by providing them with expertise and guidance. In addition, the shift towards cloud-based solutions is driving the growth of this market. Cloud-based solutions allow organizations to access BPMS and other services remotely, which provides greater flexibility and scalability. This is particularly useful for organizations with remote workers needing to access their processes from multiple locations. For example, Salesforce or SAP cloud-based BPMS allows organizations to remotely manage their sales and customer service processes.
However, implementation and limited customization are two major challenges faced by organizations in the business process market. Implementing new processes can be difficult and time-consuming, especially for large organizations with complex processes, requiring a significant investment of time and resources. For example, a large retail organization with multiple departments and locations needs to implement a new inventory management system. The process of implementation will require the organization to identify the processes that need to be changed, design new processes, test the new processes, and then roll out the new processes to the organization. This process can take several months to complete and requires a significant investment of time and resources. Limited customization options in some BPMS and solutions can also make it difficult for organizations to tailor them to their specific needs, limiting their effectiveness and increasing costs. Organizations need to be aware of these challenges and plan accordingly to ensure effective implementation of new processes and solutions.
Moreover, the growing use of Internet of Things (IoT) and smart technology is providing new opportunities for the business process market. IoT and smart technology are making it possible for organizations to collect and analyze large amounts of data in real-time, which can be used to improve efficiency and decision-making. These technologies can be integrated into BPMS and other solutions to provide real-time data and improve efficiency. For example, using IoT sensors, organizations can track and monitor their inventory in real-time, which can help them optimize their inventory levels and reduce waste. Smart technology such as machine learning can also be used to analyze the data collected by IoT sensors, which can be used to predict future trends and improve decision-making. New product launches is flourishing the market growth.
In Jan 2023, Rudrabhishek Infosystems Pvt. Ltd., a wholly-owned subsidiary of REPL, in partnership with ORGNN Technologies, has launched the enterprise resource planning (ERP) software 'FusionHub Cloud ERP' in the Indian market. This product is specifically designed to address the specific needs of smaller AEC sector by providing end-to-end business management software that helps companies manage business functions ranging from project management to human resources. The software is a cloud-based solution that is inexpensive to implement, highly flexible, and requires lower maintenance efforts.Segmental Overview
By component: The business process market is divided into platform and services. Platform includes organizations’ software and technology to manage and automate their business processes. This can include business process management software (BPMS), ERP software, and other related technologies. These platforms provide organizations with the tools to design, model, execute, monitor, and optimize their business processes. Examples of popular BPMS software include SAP, Oracle, and IBM. Services include the consulting, integration, and support services that organizations use to implement and maintain their BPMS and solutions. These services can include BPR, change management, and training consulting firms, system integrators, and other service providers usually provide services. Examples of popular service providers include Accenture, Deloitte, and McKinsey.
By organization size: The business process market is divided into large enterprises and small and medium-sized enterprises (SMEs). Large enterprises typically have a large number of employees, a complex organizational structure, and a significant amount of resources. They often have a need for enterprise-level BPMS and solutions that can handle the complexity and scale of their operations. These solutions are typically more expensive and require a significant investment of time and resources to implement and maintain. SMEs typically have a smaller number of employees and a simpler organizational structure. SMEs usually have limited resources and may require specialized solutions that are tailored to their specific needs.
By deployment mode: The business process market is divided into on-premise and cloud. On-premise solutions are installed and run on the organization's own servers and infrastructure and offer more control and security. Cloud-based solutions, on the other hand, are hosted on remote servers and accessed through the internet and offer more flexibility, scalability, and affordability.
By business function: The business process market is divided into human resource management (HRM), supply chain management (SCM), sales and marketing, accounting and finance, customer service support, and others. HRM is the process of managing and organizing an organization's workforce. This includes recruiting, hiring, training, employee performance management, and employee benefits. SCM is the process of managing the flow of goods and services from suppliers to customers. This includes sourcing, procurement, logistics, distribution, and inventory management. Sales and marketing processes are focused on generating revenue by selling products or services to customers. This includes lead generation, customer relationship management, and marketing campaigns. Accounting and finance processes are focused on managing an organization's financial resources. This includes financial planning, budgeting, accounting, and financial reporting. Customer service support processes are focused on providing assistance to customers with issues or questions. This includes customer support, technical support, and help desk management.
By industry vertical: The business process market is divided into banking, financial services, and insurance (BFSI), IT and telecommunications, retail, healthcare and life sciences, and others. BFSI processes are focused on managing the financial transactions and operations of banking, financial services, and insurance companies. This includes accounting, financial management, and risk management. IT and telecommunications processes are focused on managing organizations' technology and communication infrastructure. This includes network management, data center management, and customer support. Retail processes are focused on managing the operations of retail businesses, including inventory management, logistics, and customer service. Healthcare and life sciences processes are focused on managing the operations of healthcare and life sciences organizations. This includes patient management, medical billing, and drug development.
By region: The business process market is segmented into North America, Europe, Asia-Pacific, Latin America, the Middle East, and Africa. The presence of large enterprises and the adoption of advanced technologies such as cloud and automation drive the market for business process management solutions in North America. The market for business process management solutions in Asia is driven by the increasing adoption of advanced technologies, the presence of large enterprises, and rapidly growing economies.Competitive Analysis
Competitive analysis and profiles of the major players in the business process Accenture, Appian Corporation, BP Logix Inc., Infosys Limited, International Business Machines Corporation, Kissflow Inc., Nintex Global Ltd., Open Text Corporation, Pegasystems Inc., Red Hat, Inc., SAP SE, Software AG, and Tata Consultancy Services Limited. Major players have adopted product launch and acquisition as key developmental strategies to improve the product portfolio of the business process market.
Business Process Market Report Highlights
| Aspects || Details |
| By Component || |
| By Organization Size || |
| By Deployment Mode || |
| By Business Function || |
- Supply Chain Management (SCM)
- Sales and Marketing
- Accounting and Finance
- Customer Service Support
| By Industry Vertical || |
- IT and Telecommunications
- Healthcare and Life Sciences
| By Region || |
- North America (U.S., Canada, Mexico)
- Europe (France, Germany, Italy, Spain, UK, Russia, Rest of Europe)
- Asia-Pacific (China, Japan, India, South Korea, Australia, Thailand, Malaysia, Indonesia, Rest of Asia-Pacific)
- LAMEA (Brazil, South Africa, Saudi Arabia, UAE, Argentina, Rest of LAMEA)
| Key Market Players || Accenture, Appian Corporation, Infosys Limited, International Business Machines Corporation, Open Text Corporation, Kissflow Inc., Nintex Global Ltd., Software AG, Tata Consultancy Services Limited, Pegasystems Inc. |
| || Red Hat, Inc., SAP SE, BP Logix Inc. |