Allied Market Research
Allied Market Research

Call Center AI Market by Component (Solutions, Services, and Compute Platform), Deployment (On-premises and Cloud), and Industry Vertical (BFSI, Retail & E-Commerce, Healthcare, IT & Telecom, Manufacturing, Education, and Others): Global Opportunity Analysis and Industry Forecast, 2020–2027

Pages: NA
Sep 2020 | 351 Views
Author(s) : NA
Tables: NA
Charts: NA


Pandemic disrupted the entire world and affected many industries.

Get detailed COVID-19 impact analysis on the Call Center Ai Market

Request Now !

Call Center AI Market Statistics: 2027

AI chatbots are based on natural language processing, which enables them to carry out human-like conversations and assist customers in real-time process. They also help call centers in understanding business intelligence about customer preferences, opinions, and buying pattern. This data collected from chatbots enables businesses to provide proactive recommendations and personalized customer experience. Implementing AI in the call center industry is a huge success for customers who prefer self-service options. It can help customers get information at the right time, which saves time and effort spent on service calls, increasing efficiency of the call centers.



Market scope and structure analysis:

                       Report Metric


  Market size available for years


  Base year considered


  Forecast period


  Forecast units

  Value ($)

  Segments covered

Component, Deployment, Industry Vertical, and Region

  Regions covered

North America (U.S. and Canada), Europe (Germany, UK, France, and rest of Europe), Asia-Pacific (China, Japan, India, and rest of Asia-Pacific), Latin America (Brazil, Mexico, and rest of LATAM) and Middle East & Africa

  Companies covered

Major players analyzed in the market include Avaamo Technologies Private Ltd., Amazon Web Services, EdgeVerve, Google LLC, Haptik, IBM Corporation, Inbenta, Microsoft Corporation, Oracle Corporation, and Rulai Inc.


COVID-19 Scenario Analysis: 

  • Organizations have ventured to make chatbot innovations customer centric, and operators have changed their innovation to be COVID-19 focused.
  • Google declared expansion of its rapid response virtual agent in google cloud. This rapid response virtual agent permits calling and executes a modified contact community AI virtual specialist to response to client queries, which may be encountered due to congested network on visit, voice, and social channels during pandemic.
  • Indian government has launched AarogyaSetu app through which clients can interact with AI chatbots about the latest update on covid-19, so clients don't have to get in touch with any physical authority.

Top impacting factors: Market Scenario Analysis, Trends, Drivers, and Impact Analysis

Rise in use of AI by organizations to offer enhanced customer support services is a driver for the growth of the call center AI market. Growth in customer engagement through social media platforms and increase in the amount of data generated in organizations, which is stored over cloud-based technology are factors that further boost the growth of the call center AI market. Adoption of various trending technologies such as IoT devices, 5G, and high internet penetration in multiple businesses are expected to propel the market growth. However, information security and protection are main restraints for the development of call center AI software. Furthermore, on-going R&D on gesture recognition technology with AI-based intelligent virtual assistant and chatbots provides lucrative growth opportunity for players operating in the call center AI market.

Product launch to boost the market growth

With the rise in demand for AI in the call centers, various organizations are adopting it in their daily schedule to maintain client records and reduce waiting time on chatbots. For instance, IBM Corporation came into an association with Regions Bank Corporation (U.S.) to convey IBM Watson man-made consciousness (AI) innovation to help improve client care and help investors in day-to-day work. Local banks are utilizing IBM Watson innovation to support clients and representatives.

Moreover, on April 28, 2020 ServiceNow and Amazon Web Services have launched an artificial intelligence powered contact-center-as-a-service offering for IT support that combines ServiceNow's platform with Amazon Connect, which launched in 2017. With the amazon connect integration to cloud call center, amazon web services and ServiceNow is expected to capitalize the need for enterprises to be able to move call centers remotely, if needed as well as quickly adopting multiple support channels. 

Growth of cloud technology in call center AI market

Cloud-based infrastructure makes call centers extremely scalable and by adopting enterprise cloud solutions for call centers, organizations can save operating costs, while monitoring revenue growth, as cloud-based call centers enhance performance, channels support, and engagement. Hence, reporting and analytics used in call center AI helps support a changing customer base. Call center AI solutions are getting deployed over cloud as it offers benefits such as lower cost of establishment & support, higher adaptability, availability of ongoing data, and upgraded business effectiveness over on-premise arrangements.

Key segments covered:




  • Solutions
  • Services
  • Compute Platform


  • On-premises
  • Cloud

  Industry Vertical

  • BFSI
  • Retail and eCommerce
  • Healthcare
  • IT & Telecom
  • Manufacturing
  • Media & Entertainment
  • Education
  • Others


Key benefits of the report:

  • This study presents analytical depiction of the global call center AI industry along with the current trends and future estimations to determine the imminent investment pockets.
  • The report presents information related to key drivers, restraints, and opportunities along with detailed analysis of the global call center AI market share.
  • The current market is quantitatively analyzed from 2021 to 2027 to highlight call center AI market growth scenario.
  • Porter’s five forces analysis illustrates the potency of buyers & suppliers in the call center AI market. 
  • The report provides a detailed global call center AI market analysis based on competitive intensity and how the competition will take shape in coming years.
With collective industry experience of about 200 years of its analysts and experts, Allied Market Research (AMR) encompasses most infallible research methodology for its market intelligence and industry analysis. We do not only engrave the deepest levels of markets but also sneak through its slimmest details for the purpose of our market estimates and forecasts. Our approach helps in building greater market consensus view for size, shape and industry trends within each industry segment. We carefully factor in industry trends and real developments for identifying key growth factors and future course of the market. Our research proceeds are the resultant of high quality data, expert views and analysis and high value independent opinions. Our research process is designed to deliver balanced view of the global markets and allow stakeholders to make informed decisions.

We offer our clients exhaustive research and analysis based on wide variety of factual inputs, which largely include interviews with industry participants, reliable statistics and regional intelligence. Our in-house industry experts play instrumental role in designing analytic tools and models, tailored to the requirements of particular industry segment. These analytical tools and models sanitize the data & statistics and enhance the accuracy of our recommendations and advice. With AMR’s calibrated research process and 360` degree data-evaluation methodology, our clients are assured of receiving:

  • Consistent, valuable, robust and actionable data & analysis that can easily be referenced for strategic business planning
  • Technologically sophisticated and reliable insights through well audited and veracious research methodology
  • Sovereign research proceeds that present a tangible depiction of marketplace

With a strong methodology we are, therefore, confident that our research and analysis are most reliable and guarantees sound business planning.

Secondary research
We refer a broad array of industry sources for our secondary, which typically include; however, not limited to: Company SEC filings, annual reports, company websites, broker & financial reports and investor presentations for competitive scenario and shape of the industry

  • Patent and regulatory databases for understanding of technical & legal developments
  • Scientific and technical writings for product information and related preemptions
  • Regional government and statistical databases for macro analysis
  • Authentic new articles, web-casts and other related releases for market evaluation
  • Internal and external proprietary databases, key market indicators and relevant press releases for market estimates and forecast

Primary research
Our primary research efforts include reaching out participants through mail, tele-conversations, referrals, professional networks and face-to-face interactions. We are also in professional corporate relations with various companies that allow us greater flexibility for reaching out industry participants and commentators for interviews and discussions, fulfilling following functions:

  • Validates and improves the data quality and strengthens research proceeds
  • Further develops analyst team’s market understanding and expertise
  • Supplies authentic information about market size, share, growth and forecasts

Our primary research interview and discussion panels are typically composed of most experienced industry members. These participants include; however, not limited to:

  • Chief executives and VPs of leading corporations specific to industry
  • Product and sales managers or country heads; channel partners and top level distributors; banking, investments and valuation experts Key opinion leaders (KOLs)

Analyst tools and models
AMR has developed set of analyst tools and data models to supplement and expedite the analysis process. Corresponding to markets, where there is significant lack of information and estimates, AMR’s team of experts and analyst develop specific analyst tools and industry models to translate qualitative and quantitative industry indicators into exact industry estimates. These models also allow analysts to examine the prospects and opportunities prevailing in the market to accurately forecast the course of the market.

Start reading ,This title and over 12000 thousand more,available with Avenue Library, T&C*


Start reading ,This title and over 12000 thousand more,available with Avenue Library, T&C*

Reach out to us

Call us on
( U.S. - Canada toll free )
Int'l : +1-503-894-6022
( Europe )
+ 44-845-528-1300
Drop us an email at

Allied Market Research Allied Market Research Allied Market Research Allied Market Research Allied Market Research Allied Market Research Allied Market Research Allied Market Research Allied Market Research Allied Market Research Allied Market Research Allied Market Research Allied Market Research Allied Market Research Allied Market Research Allied Market Research Allied Market Research Allied Market Research Allied Market Research

Access from any device, anywhere

Clients can easily download both quantitative as well as
qualitative reports in PDF and excel formats.










Purchase Full Report of
Call Center AI Market

  • Online Only
  • $3,456  $3,110
  • Online cloud access only
  • Restricted print, copy, paste & download
  • Read only
  •   Free quarterly industry update
  •   Free report update (Within 180 days)
  •   Subscription model sign in
  • Data Pack
  • $3,840  $3,456
  • Restricted to one authorized user
  • One print only
  • Available in
  •   Free quarterly industry update
  •   Free report update (Within 180 days)
  •   Subscription model sign in
  • Single User
  • $5,769  $5,192
  • Restricted to one authorized user
  • One print only
  • Available in Excel & PDF
  •   Free quarterly industry update
  •   Free report update (Within 180 days)
  •   Subscription model sign in
  • Five Users
  • $6,450  $5,805
  • Limited to five authorized users
  • Print upto five copies
  • Available in Excel & PDF
  •   Free quarterly industry update
  •   Free report update (Within 180 days)
  •   Subscription model sign in
  • Enterprise

  • $8,995  $8,096
  • Unlimited
  • Available in Excel & PDF
  •   Free quarterly industry update
  •   Free report update (Within 180 days)
  •   Subscription model sign in
  • Library Membership
  • $ 699/mo
  • Published Content
  • Company Profiles
  • Newly Added Content Access
  • 10 PDF
  • 5 Excel Data
    Pack Downloads
  • 250 Company Profiles PDF Downloads
  • Start reading.
    This title and over 12,000+ are available on the Avenue Library. T&C*.

    Buy Now

*Taxes/Fees, if applicable will be added during checkout. All prices in USD


Why Allied Market Research?


Infallible Methodology

To ensure high-level data integrity, accurate analysis, and impeccable forecasts

Analyst Support

For complete satisfaction


On-demand customization of scope of the report to exactly meet your needs


Targeted market view to provide pertinent information and save time of readers


Featured Reports


Featured Readings


Get fresh content delivered

Get insights on topics that are crucial for your business. Stay abreast of your interest areas.

Get Industry Data Alerts