The business process outsourcing (BPO) deals with sending a particular business task to a third party for instance, HR, accounting, or internal business functions. Major benefits associated of moving to BPOs is increased companys flexibility. In addition, BPO increases the speed of various business processes.
Increased need for cost-effective business process predominantly drives the market. However, data security and privacy issues hinder the market growth. The expansion in business process automation and growth in popularity of data analytics makes way for market growth opportunities.
The global cloud-based BPO market is segmented on the basis of service type and region. The service type segment includes finance and accounting, HR, and customer service. By end user, the market is classified into manufacturing, retail, and banking & insurance. Based on region, the market is analyzed across North America, Europe, Asia-Pacific, and LAMEA.
Key players operating in this market are CGI Group, Inc, Capita plc, Accenture, Capgemini
Xerox Corporation, HCL Technologies Limited, Genpact, IBM, Oracle Corporation, and Atos SE.
Key Benefits :
- The study provides an in-depth analysis of the global cloud-based BPO market and current & future trends to elucidate the imminent investment pockets.
- Information about the key drivers, restrains, and opportunities is provided.
- Porters Five Forces analysis illustrates the potency of buyers and suppliers operating in the industry.
- The quantitative analysis of the market from 2017 to 2023 is provided to determine the market potential.
Cloud-based BPO Market Key Segments:
By Service type
- Finance and Accounting
- Customer Service
- Banking and Insurance
- North America
- Rest of Europe
- Latin America
- Middle East
Key Market Players Profiled In The Report
- CGI Group, Inc
- Capita plc
- Xerox Corporation
- HCL Technologies Limited
- Oracle Corporation
- Atos SE