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Cloud CRM Market by Service (Reporting And Analytics, Training Consulting And Integration, Cloud Service Automation, Support And Maintenance )Deployment Type (Public Cloud, Private Cloud, Hybrid Cloud), Application(Provisioning, Compliance Auditing, Management and Monitoring, Metering and Billing, Auto scaling ), Organizational Size (Small And Medium Enterprise, Large Enterprise), Industry Vertical (IT & Telecom, BFSI, Education, Consumer Goods, Transport & Logistics, Retail, Automotive, Government & Defense And Healthcare and others ): Global Opportunity Analysis And Industry Forecast, 2020–2027

A08794
Pages: NA
Jun 2021 | 335 Views
 
Author(s) : NA
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Charts: NA
 

COVID-19

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Cloud CRM Market Statistics:

Cloud based CRM is defined as a technology that is hosted on the cloud. Cloud collects customer data and is stored, which could then be accessed by business via Internet. Cloud based customer relationship management software organizes, and automates sales, customer service, and marketing function within an organization with an aim of monitoring and improving management of customer relationship. In addition, with the help of cloud-based CRM, organizations does not need to worry about data management and storage or paying for license for multiple devices. 

Hassle free installations, seamless access, ease of use, high security levels, reliable operation, and flexible potential are some of the benefits offered by cloud CRM.  CRM solutions help organizations to benefit from data they have collected form their customers with an aim to better understand their customers and strengthen their relationships with them. The major aim for doing this is to make use of customers information effectively, which, in turn, is important key factor involved in a customer relation.

Cloud CRM Market Scope and Structure Analysis:

Report Matric

Details

  Market size available for the years

  2019-2027

  Base year considered

  2019

  Forecast period 

  2020-2027

  Forecast unit

  Value (USD)

  Segments covered

  • Deployment Type
  • Application
  • Organizational Size
  • Industry Vertical
  • Region

  Regions covered

  • North America (U.S. and Canada),
  • Europe (Germany, UK, France, and the Rest of Europe),
  • Asia-Pacific (China, Japan, India, and the Rest of Asia Pacific).
  • LAMEA (Latin America, Middle East, Africa)

  Companies covered

 

  1. Microsoft Corp.
  2. Oracle Inc.
  3. SAP SSE
  4. SugarCRM Inc.
  5.  Salesforce Corp.
  6. Google Inc.
  7. Workday Inc.
  8. IBM Corp.
  9. Workday Inc.
  10. Citrix Corp.

 

Impact of COVID-19 on Cloud CRM Market:

  • The emergence of COVID-19 pandemic has severely affected almost all industries across the globe. Further, lockdown enforcements and restrictions on movements of non-essential goods as well as resources in various countries has disrupted supply chain of electronic components & networking equipment. This, has led to delay in supply of electronic components required in manufacturing of the network equipment.
  • Companies have continued to expand cloud services and application development service during the pandemic.  Before the pandemic took hold, various organizations were providing manual release of applications to customers.
  • New learnings among companies with respect to work-from-home (WFH) and data accessibility during the lockdown period has resulted in increasing enquiries for space and services at data centers and this trend is expected to create opportunities in for the market during the forecast period. 
  • There is an increase in use of automation and even after situation returns to ‘normal’, the work style will continue to be data center-driven, with demand growth for higher penetration of e-commerce, digital payments, and widespread deployment of Big Data, apart from policy level push for automation.

Top impacting factors: Market Scenario Analysis, Trends, Drivers, and Impact Analysis 

Various factor such as increased digitalization, government compliances and increased demand for customer relationship management in nonprofit vertical boosts the growth of the cloud CRM market globally. Moreover, adoption of cloud-based services in education and healthcare, rise in the demand for digital payments, reduced operational cost, low deployment cost, improved efficiency are some of the key driving factors for the growth of this market. However, the privacy, immune to cyber thefts and may hinder the growth of the market. Rising demand of cloud-based CRM in healthcare, education and startup with new product launch is expected to offer multiple opportunities for the market. 

Rise in the adoption of cloud technologies: 

Multiple organizations switching to cloud CRM from on-premise CRM, owing to numerous benefits offered by that which includes faster implementation and roll out of new cloud CRM, reduced reliance on a robust in house IT team, less upfront/ purchasing cost as the organization would be able to manage the operations through cloud and does not need to invest in infrastructure which is one of the major requirement for on-premise CRM, less need for the complicated work around due to the insufficient hardware  and rapid adaption of evolving needs for business process and thus due to these benefits, multiple organizations are adopting cloud technologies, these adopting became the key driving factor for the growth of the market. 

Increase in demand for cloud CRM in education sector: 

Cloud CRM helps the education institutes to understand the behavior of the students which in turns help to create new leads. As with the CRM software, the storage of data for the new and old students is easy to maintain. In addition to this, the cloud CRM also offers features for higher education such as maintaining and growing relationship with students, staff and alumni. In addition to that, with the cloud CRM anytime, anywhere and agility and scalability helps the organization to access the data anywhere anytime. Thus, by adoption of the cloud CRM, educational enterprises better cost effective, easily accessible and more secure which is one of the significant issues for organizations. Thus, with the increased adoption of the cloud CRM in the education sector is expected to bring lucent opportunities for the market in the upcoming years. 

Key Segments covered:

Segments

Subsegments

  Deployment Type

  • Public Cloud
  • Private Cloud
  • Hybrid Cloud

  Application Type  

  • Provisioning
  • Compliance Auditing
  • Management and Monitoring
  • Metering and Billing
  • Auto scaling

  Organizational Size  

  • Small & Medium Enterprise
  • Large Enterprise

  Industry Vertical  

  • IT & Telecom
  • BFSI
  • Education
  • Transport & Logistics
  • Retail
  • Automotive
  • Government & Defense
  • Healthcare & Life Science

 

Key benefits of the report:

  • This study presents the analytical depiction of the global cloud CRM market archiving industry along with the current trends and future estimations to determine the imminent investment pockets.
  • The report presents information related to key drivers, restraints, and opportunities along with detailed analysis of global cloud CRM market share.
  • The current market is quantitatively analyzed from 2019 to 2027 to highlight the global cloud CRM market growth scenario.
  • Porter’s five forces analysis illustrates the potency of buyers & suppliers in the market. 
  • The report provides detailed cloud CRM market analysis based on competitive intensity and how the competition will take shape in coming years. 
 
With collective industry experience of about 200 years of its analysts and experts, Allied Market Research (AMR) encompasses most infallible research methodology for its market intelligence and industry analysis. We do not only engrave the deepest levels of markets but also sneak through its slimmest details for the purpose of our market estimates and forecasts. Our approach helps in building greater market consensus view for size, shape and industry trends within each industry segment. We carefully factor in industry trends and real developments for identifying key growth factors and future course of the market. Our research proceeds are the resultant of high quality data, expert views and analysis and high value independent opinions. Our research process is designed to deliver balanced view of the global markets and allow stakeholders to make informed decisions.

We offer our clients exhaustive research and analysis based on wide variety of factual inputs, which largely include interviews with industry participants, reliable statistics and regional intelligence. Our in-house industry experts play instrumental role in designing analytic tools and models, tailored to the requirements of particular industry segment. These analytical tools and models sanitize the data & statistics and enhance the accuracy of our recommendations and advice. With AMR’s calibrated research process and 360` degree data-evaluation methodology, our clients are assured of receiving:

  • Consistent, valuable, robust and actionable data & analysis that can easily be referenced for strategic business planning
  • Technologically sophisticated and reliable insights through well audited and veracious research methodology
  • Sovereign research proceeds that present a tangible depiction of marketplace


With a strong methodology we are, therefore, confident that our research and analysis are most reliable and guarantees sound business planning.

Secondary research
We refer a broad array of industry sources for our secondary, which typically include; however, not limited to: Company SEC filings, annual reports, company websites, broker & financial reports and investor presentations for competitive scenario and shape of the industry

  • Patent and regulatory databases for understanding of technical & legal developments
  • Scientific and technical writings for product information and related preemptions
  • Regional government and statistical databases for macro analysis
  • Authentic new articles, web-casts and other related releases for market evaluation
  • Internal and external proprietary databases, key market indicators and relevant press releases for market estimates and forecast


Primary research
Our primary research efforts include reaching out participants through mail, tele-conversations, referrals, professional networks and face-to-face interactions. We are also in professional corporate relations with various companies that allow us greater flexibility for reaching out industry participants and commentators for interviews and discussions, fulfilling following functions:

  • Validates and improves the data quality and strengthens research proceeds
  • Further develops analyst team’s market understanding and expertise
  • Supplies authentic information about market size, share, growth and forecasts


Our primary research interview and discussion panels are typically composed of most experienced industry members. These participants include; however, not limited to:

  • Chief executives and VPs of leading corporations specific to industry
  • Product and sales managers or country heads; channel partners and top level distributors; banking, investments and valuation experts Key opinion leaders (KOLs)


Analyst tools and models
AMR has developed set of analyst tools and data models to supplement and expedite the analysis process. Corresponding to markets, where there is significant lack of information and estimates, AMR’s team of experts and analyst develop specific analyst tools and industry models to translate qualitative and quantitative industry indicators into exact industry estimates. These models also allow analysts to examine the prospects and opportunities prevailing in the market to accurately forecast the course of the market.
 
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