Allied Market Research

2024

Contact Centers Speech Applications Market

Contact Centers Speech Applications Market Size, Share, Competitive Landscape and Trend Analysis Report, by Component, by Deployment Model, by Organization Size and, by Industry Vertical : Global Opportunity Analysis and Industry Forecast, 2023-2032

IC : Software and Services

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Author's: | Onkar Sumant
Publish Date:

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Contact centers speech applications is the solution offering from various global players that include Ozonetel, SAP SE, Lumenvox, Llc., Spok Inc., and others to cater to various speech applications such as chat quality & monitoring, workforce optimization, data integration & recording, call routing & queuing, and real-time decision making. Owing to web-based call center and business process outsourcing services, the contact centers speech applications market is expected to grow at a rapid pace in developed regions such as North America, Europe, and Asia-Pacific.

Increase in the adoption of virtualized & cloud-based contact centres, remote access, faster implementation of business value & flexibility, and simplified maintenance process are some of the factors that are expected to drive the contact centre market during the forecast period. However, rise in data security and privacy concerns are expected to hinder the growth of the market.

The report segments the contact centers speech applications market on the basis of solution, deployment model, and geography. On the basis of solution, it includes software and service. By deployment model, it is bifurcated into cloud and on-premise deployment. Based on geography, it has been analyzed across North America, Europe, Asia-Pacific, and LAMEA.

The key players of the contact centers speech applications market include Altitude Software, Five9, Inc., Ozonetel, SAP SE, Lumenvox, Llc., Spok Inc., Intrasoft International S.A., Jacada Inc., Verint Systems Inc., and Ameyoengage.Com.
Key Benefits

  • This report provides an extensive analysis of the current and emerging market trends and dynamics in the global contact centers speech applications market.
  • In-depth analysis has been conducted by constructing market estimations for key market segments.
  • This report entails a detailed quantitative analysis of the current market and estimations¬†which helps identify prevailing market opportunities.
  • Extensive analysis of the market has been conducted by following key product positioning and monitoring the top competitors within the market framework
  • Comprehensive analysis of all regions has been provided that determines prevailing opportunities in these geographies

Contact Centers Speech Applications Market Report Highlights

Aspects Details
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By Component
  • Solution
  • Services
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By Deployment Model
  • CLOUD
  • ON-PREMISE
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By Organization Size
  • Large Enterprises
  • Small & Medium Enterprises
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By Industry Vertical
  • BFSI
  • Telecommunications
  • Retail and Consumer Goods
  • Manufacturing
  • IT and ITeS
  • Government and Public Sector
  • Energy and Utilities
  • Others
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By Geography
  • NORTH AMERICA
  • EUROPE
  • ASIA-PACIFIC
  • LAMEA
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Key Market Players

JACADA INC., ALTITUDE SOFTWARE, OZONETEL, VERINT SYSTEMS INC., FIVE9, INC., SPOK INC., LUMENVOX, LLC., INTRASOFT INTERNATIONAL S.A., SAP SE, AMEYOENGAGE.COM

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Contact Centers Speech Applications Market

Global Opportunity Analysis and Industry Forecast, 2023-2032