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Contact centers speech applications is the solution offering from various global players that include Ozonetel, SAP SE, Lumenvox, Llc., Spok Inc., and others to cater to various speech applications such as chat quality & monitoring, workforce optimization, data integration & recording, call routing & queuing, and real-time decision making. Owing to web-based call center and business process outsourcing services, the contact centers speech applications market is expected to grow at a rapid pace in developed regions such as North America, Europe, and Asia-Pacific.
Increase in the adoption of virtualized & cloud-based contact centres, remote access, faster implementation of business value & flexibility, and simplified maintenance process are some of the factors that are expected to drive the contact centre market during the forecast period. However, rise in data security and privacy concerns are expected to hinder the growth of the market.
The report segments the contact centers speech applications market on the basis of solution, deployment model, and geography. On the basis of solution, it includes software and service. By deployment model, it is bifurcated into cloud and on-premise deployment. Based on geography, it has been analyzed across North America, Europe, Asia-Pacific, and LAMEA.
The key players of the contact centers speech applications market include Altitude Software, Five9, Inc., Ozonetel, SAP SE, Lumenvox, Llc., Spok Inc., Intrasoft International S.A., Jacada Inc., Verint Systems Inc., and Ameyoengage.Com.
- This report provides an extensive analysis of the current and emerging market trends and dynamics in the global contact centers speech applications market.
- In-depth analysis has been conducted by constructing market estimations for key market segments between 2016 and 2023.
- This report entails a detailed quantitative analysis of the current market and estimations from 20162023, which helps identify prevailing market opportunities.
- Extensive analysis of the market has been conducted by following key product positioning and monitoring the top competitors within the market framework
- Comprehensive analysis of all regions has been provided that determines prevailing opportunities in these geographies
Key Market Segments
- By Solution
- By Deployment Model
- By Geography
- NORTH AMERICA
- Rest of Europe
- Rest of Asia-Pacific
- Latin America
- The Middle East
Key Market Players
- VERINT SYSTEMS INC.
- SAP SE
- JACADA INC.
- INTRASOFT INTERNATIONAL S.A.
- SPOK INC.
- LUMENVOX, LLC.
- ALTITUDE SOFTWARE
- FIVE9, INC.
CHAPTER 1 INTRODUCTION
1.1. REPORT DESCRIPTION
1.2. KEY BENEFITS
1.3. KEY MARKET SEGMENTS
1.4. RESEARCH METHODOLOGY
1.4.1. Secondary research
1.4.2. Primary research
1.4.3. Analyst tools & models
CHAPTER 2 EXECUTIVE SUMMARY
2.1. CXO PERSPECTIVE
CHAPTER 3 MARKET OVERVIEW
3.1. MARKET DEFINITION AND SCOPE
3.2. KEY FINDINGS
3.2.1. Top investment pockets
3.2.2. Top winning strategies
3.3. MARKET SHARE ANALYSIS, 2016
3.4. PORTER’S FIVE FORCES ANALYSIS
3.4.1. MARKET DYNAMICS
CHAPTER 4 GLOBAL CONTACT CENTERS SPEECH APPLICATIONS SYSTEM, BY SOLUTION
4.1.1. Market size and forecast
4.2.1. Key market trends
4.2.2. Growth factors and opportunities
4.2.3. Market size and forecast
4.3.1. Key market trends
4.3.2. Growth factors and opportunities
4.3.3. Market size and forecast
CHAPTER 5 GLOBAL CONTACT CENTERS SPEECH APPLICATIONS SYSTEM, BY DEPLOYMENT MODEL
5.1.1. Market size and forecast
5.2.1. Key market trends
5.2.2. Growth factors and opportunities
5.2.3. Market size and forecast
5.3.1. Key market trends
5.3.2. Growth factors and opportunities
5.3.3. Market size and forecast
CHAPTER 6 CONTACT CENTERS SPEECH APPLICATIONS SYSTEM, BY GEOGRAPHY
6.2. NORTH AMERICA
6.2.1. Key market trends
6.2.2. Key growth factors and opportunities
6.2.3. Market size and forecast, by country
184.108.40.206. U.S. market size and forecast
220.127.116.11. Canada market size and forecast
18.104.22.168. Mexico market size and forecast
6.2.4. North America contact centers speech applications system, by solution
6.2.5. North America contact centers speech applications software marke, by deployment model
6.3.1. Key market trends
6.3.2. Key growth factors and opportunities
6.3.3. Market size and forecast, by country
22.214.171.124. UK market size and forecast
126.96.36.199. Germany market size and forecast
188.8.131.52. France market size and forecast
184.108.40.206. Spain market size and forecast
220.127.116.11. Rest of Europe market size and forecast
6.3.4. Europe contact centers speech applications system, by solution
6.3.5. Europe contact centers speech applications system, by deployment model
6.4.1. Key market trends
6.4.2. Key growth factors and opportunities
6.4.3. Market size and forecast, by country
18.104.22.168. China market size and forecast
22.214.171.124. India market size and forecast
126.96.36.199. Japan market size and forecast
188.8.131.52. Australia market size and forecast
184.108.40.206. Rest of Asia-Pacific market size and forecast
6.4.4. Asia-Pacific contact centers speech applications system, by solution
6.4.5. Asia-Pacific contact centers speech applications system, by deployment model
6.5.1. Key market trends
6.5.2. Key growth factors and opportunities
6.5.3. Market size and forecast, by region
220.127.116.11. Latin America market size and forecast
18.104.22.168. The Middle East market size and forecast
22.214.171.124. Africa market size and forecast
6.5.4. LAMEA contact centers speech applications system, by solution
6.5.5. LAMEA contact centers speech applications system, by deployment model
CHAPTER 7 COMPANY PROFILES
7.1.1. Operating business segments
7.1.2. Business performance
7.1.3. Key strategic moves and developments
7.2. VERINT SYSTEMS INC.
7.2.1. Operating business segments
7.2.2. Business performance
7.2.3. Key strategic moves and developments
7.3. SAP SE
7.3.1. Operating business segments
7.3.2. Business performance
7.3.3. Key strategic moves and developments
7.4. JACADA INC.
7.4.1. Operating business segments
7.4.2. Business performance
7.4.3. Key strategic moves and developments
7.5. INTRASOFT INTERNATIONAL S.A.
7.5.1. Operating business segments
7.5.2. Business performance
7.5.3. Key strategic moves and developments
7.6. SPOK INC.
7.6.1. Operating business segments
7.6.2. Business performance
7.6.3. Key strategic moves and developments
7.7. LUMENVOX, LLC.
7.7.1. Operating business segments
7.7.2. Business performance
7.7.3. Key strategic moves and developments
7.8. ALTITUDE SOFTWARE
7.8.1. Operating business segments
7.8.2. Business performance
7.8.3. Key strategic moves and developments
7.9. FIVE9, INC.
7.9.1. Operating business segments
7.9.2. Business performance
7.9.3. Key strategic moves and developments
7.10.1. Operating business segments
7.10.2. Business performance
7.10.3. Key strategic moves and developments
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