Contact Centers Speech Applications Market by Solution (Software and Service), Deployment Model (Cloud and On-premise) - Global Forecast, 2020-2027
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May 2020 |
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Contact centers speech applications is the solution offering from various global players that include Ozonetel, SAP SE, Lumenvox, Llc., Spok Inc., and others to cater to various speech applications such as chat quality & monitoring, workforce optimization, data integration & recording, call routing & queuing, and real-time decision making. Owing to web-based call center and business process outsourcing services, the contact centers speech applications market is expected to grow at a rapid pace in developed regions such as North America, Europe, and Asia-Pacific.
Increase in the adoption of virtualized & cloud-based contact centres, remote access, faster implementation of business value & flexibility, and simplified maintenance process are some of the factors that are expected to drive the contact centre market during the forecast period. However, rise in data security and privacy concerns are expected to hinder the growth of the market.
The report segments the contact centers speech applications market on the basis of solution, deployment model, and geography. On the basis of solution, it includes software and service. By deployment model, it is bifurcated into cloud and on-premise deployment. Based on geography, it has been analyzed across North America, Europe, Asia-Pacific, and LAMEA.
The key players of the contact centers speech applications market include Altitude Software, Five9, Inc., Ozonetel, SAP SE, Lumenvox, Llc., Spok Inc., Intrasoft International S.A., Jacada Inc., Verint Systems Inc., and Ameyoengage.Com.
Key Benefits
- This report provides an extensive analysis of the current and emerging market trends and dynamics in the global contact centers speech applications market.
- In-depth analysis has been conducted by constructing market estimations for key market segments between 2016 and 2023.
- This report entails a detailed quantitative analysis of the current market and estimations from 20162023, which helps identify prevailing market opportunities.
- Extensive analysis of the market has been conducted by following key product positioning and monitoring the top competitors within the market framework
- Comprehensive analysis of all regions has been provided that determines prevailing opportunities in these geographies
Contact Centers Speech Applications Market Key Segments:
By Solution
- Software
- Service
By Deployment Model
- Cloud
- On-premise
By Geography
- North America
- U.S.
- Canada
- Mexico
- Europe
- UK
- Germany
- France
- Spain
- Rest of Europe
- Asia-Pacific
- China
- India
- Japan
- Australia
- Rest of Asia-Pacific
- LAMEA
- Latin America
- The Middle East
- Africa
CHAPTER 1 INTRODUCTION
1.1. REPORT DESCRIPTION
1.2. KEY BENEFITS
1.3. KEY MARKET SEGMENTS
1.4. RESEARCH METHODOLOGY
1.2. KEY BENEFITS
1.3. KEY MARKET SEGMENTS
1.4. RESEARCH METHODOLOGY
1.4.1. Secondary research
1.4.2. Primary research
1.4.3. Analyst tools & models
1.4.2. Primary research
1.4.3. Analyst tools & models
CHAPTER 2 EXECUTIVE SUMMARY
2.1. CXO PERSPECTIVE
CHAPTER 3 MARKET OVERVIEW
3.1. MARKET DEFINITION AND SCOPE
3.2. KEY FINDINGS
3.2. KEY FINDINGS
3.2.1. Top investment pockets
3.2.2. Top winning strategies
3.2.2. Top winning strategies
3.3. MARKET SHARE ANALYSIS, 2016
3.4. PORTER’S FIVE FORCES ANALYSIS
3.4. PORTER’S FIVE FORCES ANALYSIS
3.4.1. MARKET DYNAMICS
3.4.2. Drivers
3.4.3. Restraints
3.4.4. Opportunities
3.4.2. Drivers
3.4.3. Restraints
3.4.4. Opportunities
CHAPTER 4 GLOBAL CONTACT CENTERS SPEECH APPLICATIONS SYSTEM, BY SOLUTION
4.1. OVERVIEW
4.1.1. Market size and forecast
4.2. SOFTWARE
4.2.1. Key market trends
4.2.2. Growth factors and opportunities
4.2.3. Market size and forecast
4.2.2. Growth factors and opportunities
4.2.3. Market size and forecast
4.3. SERVICE
4.3.1. Key market trends
4.3.2. Growth factors and opportunities
4.3.3. Market size and forecast
4.3.2. Growth factors and opportunities
4.3.3. Market size and forecast
CHAPTER 5 GLOBAL CONTACT CENTERS SPEECH APPLICATIONS SYSTEM, BY DEPLOYMENT MODEL
5.1. OVERVIEW
5.1.1. Market size and forecast
5.2. CLOUD
5.2.1. Key market trends
5.2.2. Growth factors and opportunities
5.2.3. Market size and forecast
5.2.2. Growth factors and opportunities
5.2.3. Market size and forecast
5.3. ON-PREMISE
5.3.1. Key market trends
5.3.2. Growth factors and opportunities
5.3.3. Market size and forecast
5.3.2. Growth factors and opportunities
5.3.3. Market size and forecast
CHAPTER 6 CONTACT CENTERS SPEECH APPLICATIONS SYSTEM, BY GEOGRAPHY
6.1. OVERVIEW
6.2. NORTH AMERICA
6.2. NORTH AMERICA
6.2.1. Key market trends
6.2.2. Key growth factors and opportunities
6.2.3. Market size and forecast, by country
6.2.2. Key growth factors and opportunities
6.2.3. Market size and forecast, by country
6.2.3.1. U.S. market size and forecast
6.2.3.2. Canada market size and forecast
6.2.3.3. Mexico market size and forecast
6.2.3.2. Canada market size and forecast
6.2.3.3. Mexico market size and forecast
6.2.4. North America contact centers speech applications system, by solution
6.2.5. North America contact centers speech applications software marke, by deployment model
6.2.5. North America contact centers speech applications software marke, by deployment model
6.3. EUROPE
6.3.1. Key market trends
6.3.2. Key growth factors and opportunities
6.3.3. Market size and forecast, by country
6.3.2. Key growth factors and opportunities
6.3.3. Market size and forecast, by country
6.3.3.1. UK market size and forecast
6.3.3.2. Germany market size and forecast
6.3.3.3. France market size and forecast
6.3.3.4. Spain market size and forecast
6.3.3.5. Rest of Europe market size and forecast
6.3.3.2. Germany market size and forecast
6.3.3.3. France market size and forecast
6.3.3.4. Spain market size and forecast
6.3.3.5. Rest of Europe market size and forecast
6.3.4. Europe contact centers speech applications system, by solution
6.3.5. Europe contact centers speech applications system, by deployment model
6.3.5. Europe contact centers speech applications system, by deployment model
6.4. ASIA-PACIFIC
6.4.1. Key market trends
6.4.2. Key growth factors and opportunities
6.4.3. Market size and forecast, by country
6.4.2. Key growth factors and opportunities
6.4.3. Market size and forecast, by country
6.4.3.1. China market size and forecast
6.4.3.2. India market size and forecast
6.4.3.3. Japan market size and forecast
6.4.3.4. Australia market size and forecast
6.4.3.5. Rest of Asia-Pacific market size and forecast
6.4.3.2. India market size and forecast
6.4.3.3. Japan market size and forecast
6.4.3.4. Australia market size and forecast
6.4.3.5. Rest of Asia-Pacific market size and forecast
6.4.4. Asia-Pacific contact centers speech applications system, by solution
6.4.5. Asia-Pacific contact centers speech applications system, by deployment model
6.4.5. Asia-Pacific contact centers speech applications system, by deployment model
6.5. LAMEA
6.5.1. Key market trends
6.5.2. Key growth factors and opportunities
6.5.3. Market size and forecast, by region
6.5.2. Key growth factors and opportunities
6.5.3. Market size and forecast, by region
6.5.3.1. Latin America market size and forecast
6.5.3.2. The Middle East market size and forecast
6.5.3.3. Africa market size and forecast
6.5.3.2. The Middle East market size and forecast
6.5.3.3. Africa market size and forecast
6.5.4. LAMEA contact centers speech applications system, by solution
6.5.5. LAMEA contact centers speech applications system, by deployment model
6.5.5. LAMEA contact centers speech applications system, by deployment model
CHAPTER 7 COMPANY PROFILES
7.1. AMEYOENGAGE.COM
7.1.1. Operating business segments
7.1.2. Business performance
7.1.3. Key strategic moves and developments
7.1.2. Business performance
7.1.3. Key strategic moves and developments
7.2. VERINT SYSTEMS INC.
7.2.1. Operating business segments
7.2.2. Business performance
7.2.3. Key strategic moves and developments
7.2.2. Business performance
7.2.3. Key strategic moves and developments
7.3. SAP SE
7.3.1. Operating business segments
7.3.2. Business performance
7.3.3. Key strategic moves and developments
7.3.2. Business performance
7.3.3. Key strategic moves and developments
7.4. JACADA INC.
7.4.1. Operating business segments
7.4.2. Business performance
7.4.3. Key strategic moves and developments
7.4.2. Business performance
7.4.3. Key strategic moves and developments
7.5. INTRASOFT INTERNATIONAL S.A.
7.5.1. Operating business segments
7.5.2. Business performance
7.5.3. Key strategic moves and developments
7.5.2. Business performance
7.5.3. Key strategic moves and developments
7.6. SPOK INC.
7.6.1. Operating business segments
7.6.2. Business performance
7.6.3. Key strategic moves and developments
7.6.2. Business performance
7.6.3. Key strategic moves and developments
7.7. LUMENVOX, LLC.
7.7.1. Operating business segments
7.7.2. Business performance
7.7.3. Key strategic moves and developments
7.7.2. Business performance
7.7.3. Key strategic moves and developments
7.8. ALTITUDE SOFTWARE
7.8.1. Operating business segments
7.8.2. Business performance
7.8.3. Key strategic moves and developments
7.8.2. Business performance
7.8.3. Key strategic moves and developments
7.9. FIVE9, INC.
7.9.1. Operating business segments
7.9.2. Business performance
7.9.3. Key strategic moves and developments
7.9.2. Business performance
7.9.3. Key strategic moves and developments
7.10. OZONETEL
7.10.1. Operating business segments
7.10.2. Business performance
7.10.3. Key strategic moves and developments
7.10.2. Business performance
7.10.3. Key strategic moves and developments
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We offer our clients exhaustive research and analysis based on wide variety of factual inputs, which largely include interviews with industry participants, reliable statistics and regional intelligence. Our in-house industry experts play instrumental role in designing analytic tools and models, tailored to the requirements of particular industry segment. These analytical tools and models sanitize the data & statistics and enhance the accuracy of our recommendations and advice. With AMR’s calibrated research process and 360` degree data-evaluation methodology, our clients are assured of receiving:
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