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Contact Centers Speech Applications Market by Solution (Software and Service), Deployment Model (Cloud and On-premise) - Global Forecast, 2020-2027
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Request Now !Contact centers speech applications is the solution offering from various global players that include Ozonetel, SAP SE, Lumenvox, Llc., Spok Inc., and others to cater to various speech applications such as chat quality & monitoring, workforce optimization, data integration & recording, call routing & queuing, and real-time decision making. Owing to web-based call center and business process outsourcing services, the contact centers speech applications market is expected to grow at a rapid pace in developed regions such as North America, Europe, and Asia-Pacific.
Increase in the adoption of virtualized & cloud-based contact centres, remote access, faster implementation of business value & flexibility, and simplified maintenance process are some of the factors that are expected to drive the contact centre market during the forecast period. However, rise in data security and privacy concerns are expected to hinder the growth of the market.
The report segments the contact centers speech applications market on the basis of solution, deployment model, and geography. On the basis of solution, it includes software and service. By deployment model, it is bifurcated into cloud and on-premise deployment. Based on geography, it has been analyzed across North America, Europe, Asia-Pacific, and LAMEA.
The key players of the contact centers speech applications market include Altitude Software, Five9, Inc., Ozonetel, SAP SE, Lumenvox, Llc., Spok Inc., Intrasoft International S.A., Jacada Inc., Verint Systems Inc., and Ameyoengage.Com.
Key Benefits
- This report provides an extensive analysis of the current and emerging market trends and dynamics in the global contact centers speech applications market.
- In-depth analysis has been conducted by constructing market estimations for key market segments between 2016 and 2023.
- This report entails a detailed quantitative analysis of the current market and estimations from 20162023, which helps identify prevailing market opportunities.
- Extensive analysis of the market has been conducted by following key product positioning and monitoring the top competitors within the market framework
- Comprehensive analysis of all regions has been provided that determines prevailing opportunities in these geographies
Contact Centers Speech Applications Market Key Segments:
By Solution
- Software
- Service
By Deployment Model
- Cloud
- On-premise
By Geography
- North America
- U.S.
- Canada
- Mexico
- Europe
- UK
- Germany
- France
- Spain
- Rest of Europe
- Asia-Pacific
- China
- India
- Japan
- Australia
- Rest of Asia-Pacific
- LAMEA
- Latin America
- The Middle East
- Africa
CHAPTER 1 INTRODUCTION
1.1. REPORT DESCRIPTION
1.2. KEY BENEFITS
1.3. KEY MARKET SEGMENTS
1.4. RESEARCH METHODOLOGY
1.2. KEY BENEFITS
1.3. KEY MARKET SEGMENTS
1.4. RESEARCH METHODOLOGY
1.4.1. Secondary research
1.4.2. Primary research
1.4.3. Analyst tools & models
1.4.2. Primary research
1.4.3. Analyst tools & models
CHAPTER 2 EXECUTIVE SUMMARY
2.1. CXO PERSPECTIVE
CHAPTER 3 MARKET OVERVIEW
3.1. MARKET DEFINITION AND SCOPE
3.2. KEY FINDINGS
3.2. KEY FINDINGS
3.2.1. Top investment pockets
3.2.2. Top winning strategies
3.2.2. Top winning strategies
3.3. MARKET SHARE ANALYSIS, 2016
3.4. PORTER’S FIVE FORCES ANALYSIS
3.4. PORTER’S FIVE FORCES ANALYSIS
3.4.1. MARKET DYNAMICS
3.4.2. Drivers
3.4.3. Restraints
3.4.4. Opportunities
3.4.2. Drivers
3.4.3. Restraints
3.4.4. Opportunities
CHAPTER 4 GLOBAL CONTACT CENTERS SPEECH APPLICATIONS SYSTEM, BY SOLUTION
4.1. OVERVIEW
4.1.1. Market size and forecast
4.2. SOFTWARE
4.2.1. Key market trends
4.2.2. Growth factors and opportunities
4.2.3. Market size and forecast
4.2.2. Growth factors and opportunities
4.2.3. Market size and forecast
4.3. SERVICE
4.3.1. Key market trends
4.3.2. Growth factors and opportunities
4.3.3. Market size and forecast
4.3.2. Growth factors and opportunities
4.3.3. Market size and forecast
CHAPTER 5 GLOBAL CONTACT CENTERS SPEECH APPLICATIONS SYSTEM, BY DEPLOYMENT MODEL
5.1. OVERVIEW
5.1.1. Market size and forecast
5.2. CLOUD
5.2.1. Key market trends
5.2.2. Growth factors and opportunities
5.2.3. Market size and forecast
5.2.2. Growth factors and opportunities
5.2.3. Market size and forecast
5.3. ON-PREMISE
5.3.1. Key market trends
5.3.2. Growth factors and opportunities
5.3.3. Market size and forecast
5.3.2. Growth factors and opportunities
5.3.3. Market size and forecast
CHAPTER 6 CONTACT CENTERS SPEECH APPLICATIONS SYSTEM, BY GEOGRAPHY
6.1. OVERVIEW
6.2. NORTH AMERICA
6.2. NORTH AMERICA
6.2.1. Key market trends
6.2.2. Key growth factors and opportunities
6.2.3. Market size and forecast, by country
6.2.2. Key growth factors and opportunities
6.2.3. Market size and forecast, by country
6.2.3.1. U.S. market size and forecast
6.2.3.2. Canada market size and forecast
6.2.3.3. Mexico market size and forecast
6.2.3.2. Canada market size and forecast
6.2.3.3. Mexico market size and forecast
6.2.4. North America contact centers speech applications system, by solution
6.2.5. North America contact centers speech applications software marke, by deployment model
6.2.5. North America contact centers speech applications software marke, by deployment model
6.3. EUROPE
6.3.1. Key market trends
6.3.2. Key growth factors and opportunities
6.3.3. Market size and forecast, by country
6.3.2. Key growth factors and opportunities
6.3.3. Market size and forecast, by country
6.3.3.1. UK market size and forecast
6.3.3.2. Germany market size and forecast
6.3.3.3. France market size and forecast
6.3.3.4. Spain market size and forecast
6.3.3.5. Rest of Europe market size and forecast
6.3.3.2. Germany market size and forecast
6.3.3.3. France market size and forecast
6.3.3.4. Spain market size and forecast
6.3.3.5. Rest of Europe market size and forecast
6.3.4. Europe contact centers speech applications system, by solution
6.3.5. Europe contact centers speech applications system, by deployment model
6.3.5. Europe contact centers speech applications system, by deployment model
6.4. ASIA-PACIFIC
6.4.1. Key market trends
6.4.2. Key growth factors and opportunities
6.4.3. Market size and forecast, by country
6.4.2. Key growth factors and opportunities
6.4.3. Market size and forecast, by country
6.4.3.1. China market size and forecast
6.4.3.2. India market size and forecast
6.4.3.3. Japan market size and forecast
6.4.3.4. Australia market size and forecast
6.4.3.5. Rest of Asia-Pacific market size and forecast
6.4.3.2. India market size and forecast
6.4.3.3. Japan market size and forecast
6.4.3.4. Australia market size and forecast
6.4.3.5. Rest of Asia-Pacific market size and forecast
6.4.4. Asia-Pacific contact centers speech applications system, by solution
6.4.5. Asia-Pacific contact centers speech applications system, by deployment model
6.4.5. Asia-Pacific contact centers speech applications system, by deployment model
6.5. LAMEA
6.5.1. Key market trends
6.5.2. Key growth factors and opportunities
6.5.3. Market size and forecast, by region
6.5.2. Key growth factors and opportunities
6.5.3. Market size and forecast, by region
6.5.3.1. Latin America market size and forecast
6.5.3.2. The Middle East market size and forecast
6.5.3.3. Africa market size and forecast
6.5.3.2. The Middle East market size and forecast
6.5.3.3. Africa market size and forecast
6.5.4. LAMEA contact centers speech applications system, by solution
6.5.5. LAMEA contact centers speech applications system, by deployment model
6.5.5. LAMEA contact centers speech applications system, by deployment model
CHAPTER 7 COMPANY PROFILES
7.1. AMEYOENGAGE.COM
7.1.1. Operating business segments
7.1.2. Business performance
7.1.3. Key strategic moves and developments
7.1.2. Business performance
7.1.3. Key strategic moves and developments
7.2. VERINT SYSTEMS INC.
7.2.1. Operating business segments
7.2.2. Business performance
7.2.3. Key strategic moves and developments
7.2.2. Business performance
7.2.3. Key strategic moves and developments
7.3. SAP SE
7.3.1. Operating business segments
7.3.2. Business performance
7.3.3. Key strategic moves and developments
7.3.2. Business performance
7.3.3. Key strategic moves and developments
7.4. JACADA INC.
7.4.1. Operating business segments
7.4.2. Business performance
7.4.3. Key strategic moves and developments
7.4.2. Business performance
7.4.3. Key strategic moves and developments
7.5. INTRASOFT INTERNATIONAL S.A.
7.5.1. Operating business segments
7.5.2. Business performance
7.5.3. Key strategic moves and developments
7.5.2. Business performance
7.5.3. Key strategic moves and developments
7.6. SPOK INC.
7.6.1. Operating business segments
7.6.2. Business performance
7.6.3. Key strategic moves and developments
7.6.2. Business performance
7.6.3. Key strategic moves and developments
7.7. LUMENVOX, LLC.
7.7.1. Operating business segments
7.7.2. Business performance
7.7.3. Key strategic moves and developments
7.7.2. Business performance
7.7.3. Key strategic moves and developments
7.8. ALTITUDE SOFTWARE
7.8.1. Operating business segments
7.8.2. Business performance
7.8.3. Key strategic moves and developments
7.8.2. Business performance
7.8.3. Key strategic moves and developments
7.9. FIVE9, INC.
7.9.1. Operating business segments
7.9.2. Business performance
7.9.3. Key strategic moves and developments
7.9.2. Business performance
7.9.3. Key strategic moves and developments
7.10. OZONETEL
7.10.1. Operating business segments
7.10.2. Business performance
7.10.3. Key strategic moves and developments
7.10.2. Business performance
7.10.3. Key strategic moves and developments
With collective industry experience of about 200 years of its analysts and experts, Allied Market Research (AMR) encompasses most infallible research methodology for its market intelligence and industry analysis. We do not only engrave the deepest levels of markets but also sneak through its slimmest details for the purpose of our market estimates and forecasts. Our approach helps in building greater market consensus view for size, shape and industry trends within each industry segment. We carefully factor in industry trends and real developments for identifying key growth factors and future course of the market. Our research proceeds are the resultant of high quality data, expert views and analysis and high value independent opinions. Our research process is designed to deliver balanced view of the global markets and allow stakeholders to make informed decisions.
We offer our clients exhaustive research and analysis based on wide variety of factual inputs, which largely include interviews with industry participants, reliable statistics and regional intelligence. Our in-house industry experts play instrumental role in designing analytic tools and models, tailored to the requirements of particular industry segment. These analytical tools and models sanitize the data & statistics and enhance the accuracy of our recommendations and advice. With AMR’s calibrated research process and 360` degree data-evaluation methodology, our clients are assured of receiving:
With a strong methodology we are, therefore, confident that our research and analysis are most reliable and guarantees sound business planning.
Secondary research
We refer a broad array of industry sources for our secondary, which typically include; however, not limited to: Company SEC filings, annual reports, company websites, broker & financial reports and investor presentations for competitive scenario and shape of the industry
Primary research
Our primary research efforts include reaching out participants through mail, tele-conversations, referrals, professional networks and face-to-face interactions. We are also in professional corporate relations with various companies that allow us greater flexibility for reaching out industry participants and commentators for interviews and discussions, fulfilling following functions:
Our primary research interview and discussion panels are typically composed of most experienced industry members. These participants include; however, not limited to:
Analyst tools and models
AMR has developed set of analyst tools and data models to supplement and expedite the analysis process. Corresponding to markets, where there is significant lack of information and estimates, AMR’s team of experts and analyst develop specific analyst tools and industry models to translate qualitative and quantitative industry indicators into exact industry estimates. These models also allow analysts to examine the prospects and opportunities prevailing in the market to accurately forecast the course of the market.
We offer our clients exhaustive research and analysis based on wide variety of factual inputs, which largely include interviews with industry participants, reliable statistics and regional intelligence. Our in-house industry experts play instrumental role in designing analytic tools and models, tailored to the requirements of particular industry segment. These analytical tools and models sanitize the data & statistics and enhance the accuracy of our recommendations and advice. With AMR’s calibrated research process and 360` degree data-evaluation methodology, our clients are assured of receiving:
- Consistent, valuable, robust and actionable data & analysis that can easily be referenced for strategic business planning
- Technologically sophisticated and reliable insights through well audited and veracious research methodology
- Sovereign research proceeds that present a tangible depiction of marketplace
With a strong methodology we are, therefore, confident that our research and analysis are most reliable and guarantees sound business planning.
Secondary research
We refer a broad array of industry sources for our secondary, which typically include; however, not limited to: Company SEC filings, annual reports, company websites, broker & financial reports and investor presentations for competitive scenario and shape of the industry
- Patent and regulatory databases for understanding of technical & legal developments
- Scientific and technical writings for product information and related preemptions
- Regional government and statistical databases for macro analysis
- Authentic new articles, web-casts and other related releases for market evaluation
- Internal and external proprietary databases, key market indicators and relevant press releases for market estimates and forecast
Primary research
Our primary research efforts include reaching out participants through mail, tele-conversations, referrals, professional networks and face-to-face interactions. We are also in professional corporate relations with various companies that allow us greater flexibility for reaching out industry participants and commentators for interviews and discussions, fulfilling following functions:
- Validates and improves the data quality and strengthens research proceeds
- Further develops analyst team’s market understanding and expertise
- Supplies authentic information about market size, share, growth and forecasts
Our primary research interview and discussion panels are typically composed of most experienced industry members. These participants include; however, not limited to:
- Chief executives and VPs of leading corporations specific to industry
- Product and sales managers or country heads; channel partners and top level distributors; banking, investments and valuation experts Key opinion leaders (KOLs)
Analyst tools and models
AMR has developed set of analyst tools and data models to supplement and expedite the analysis process. Corresponding to markets, where there is significant lack of information and estimates, AMR’s team of experts and analyst develop specific analyst tools and industry models to translate qualitative and quantitative industry indicators into exact industry estimates. These models also allow analysts to examine the prospects and opportunities prevailing in the market to accurately forecast the course of the market.
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