1  INTRODUCTION

1.1  Report description
1.2  Key benefits
1.3  Key market segments
1.4  Research methodology
1.4.1  Secondary research
1.4.2  Primary research
1.4.3  Analyst tools and models

2  EXECUTIVE SUMMARY

2.1  CXO perspective

3  MARKET OVERVIEW

3.1  Market definition and scope
3.2  Key findings
3.2.1  Top impacting factors
3.2.2  Top winning strategies
3.2.3  Top investment pockets
3.3  Porter’s five forces analysis
3.3.1  Bargaining power of suppliers
3.3.2  Bargaining power of buyers
3.3.3  Threat of substitutes
3.3.4  Threat of new entrants
3.3.5  Degree of competition
3.4  Market player positioning
3.5  Market dynamics
3.5.1  Drivers
3.5.2  Restraints
3.5.3  Opportunities

4  GLOBAL CRM ANALYTICS MARKET BY DEPLOYMENT MODEL, 2017-2023 ($MILLION)

4.1  On-Premise
4.1.1  Key Market Trends
4.1.2  Key Growth Factors and Opportunities
4.1.3  Market Size and Forecast
4.2  Cloud
4.2.1  Key Market Trends
4.2.2  Key Growth Factors and Opportunities
4.2.3  Market Size and Forecast

5  GLOBAL CRM ANALYTICS MARKET BY TYPE, 2017-2023 ($MILLION)

5.1  Customer Analytics
5.1.1  Key market trends
5.1.2  Key growth factors and opportunities
5.1.3  Market size and forecast
5.2  Sales Analytics
5.2.1  Key market trends
5.2.2  Key growth factors and opportunities
5.2.3  Market size and forecast
5.3  Marketing Analytics
5.3.1  Key market trends
5.3.2  Key growth factors and opportunities
5.3.3  Market size and forecast

6  GLOBAL CRM ANALYTICS MARKET BY GEOGRAPHY, 2017-2023 ($MILLION)

6.1  North America
6.1.1  Key market trends
6.1.2  Key growth factors and opportunities
6.1.3  Market size and forecast, by
6.1.3.1  Deployment Model
6.1.3.2  Type
6.1.3.3  Country
6.1.3.3.1.1  U.S.
6.1.3.3.1.1.1  Market size and forecast, by Deployment Model
6.1.3.3.1.1.2  Market size and forecast, by Type
6.1.3.3.1.2  Canada
6.1.3.3.1.2.1  Market size and forecast, by Deployment Model
6.1.3.3.1.2.2  Market size and forecast, by Type
6.1.3.3.1.3  Mexico
6.1.3.3.1.3.1  Market size and forecast, by Deployment Model
6.1.3.3.1.3.2  Market size and forecast, by Type
6.2  Europe
6.2.1  Key market trends
6.2.2  Key growth factors and opportunities
6.2.3  Market size and forecast, by
6.2.3.1  Deployment Model
6.2.3.2  Type
6.2.3.3  Country
6.2.3.3.1.1  UK
6.2.3.3.1.1.1  Market size and forecast, by Deployment Model
6.2.3.3.1.1.2  Market size and forecast, by Type
6.2.3.3.1.2  Germany
6.2.3.3.1.2.1  Market size and forecast, by Deployment Model
6.2.3.3.1.2.2  Market size and forecast, by Type
6.2.3.3.1.3  France
6.2.3.3.1.3.1  Market size and forecast, by Deployment Model
6.2.3.3.1.3.2  Market size and forecast, by Type
6.2.3.3.1.4  Russia
6.2.3.3.1.4.1  Market size and forecast, by Deployment Model
6.2.3.3.1.4.2  Market size and forecast, by Type
6.2.3.3.1.5  Rest of Europe
6.2.3.3.1.5.1  Market size and forecast, by Deployment Model
6.2.3.3.1.5.2  Market size and forecast, by Type
6.3  Asia-Pacific
6.3.1  Key market trends
6.3.2  Key growth factors and opportunities
6.3.3  Market size and forecast, by
6.3.3.1  Deployment Model
6.3.3.2  Type
6.3.3.3  Country
6.3.3.3.1.1  Australia
6.3.3.3.1.1.1  Market size and forecast, by Deployment Model
6.3.3.3.1.1.2  Market size and forecast, by Type
6.3.3.3.1.2  China
6.3.3.3.1.2.1  Market size and forecast, by Deployment Model
6.3.3.3.1.2.2  Market size and forecast, by Type
6.3.3.3.1.3  India
6.3.3.3.1.3.1  Market size and forecast, by Deployment Model
6.3.3.3.1.3.2  Market size and forecast, by Type
6.3.3.3.1.4  Japan
6.3.3.3.1.4.1  Market size and forecast, by Deployment Model
6.3.3.3.1.4.2  Market size and forecast, by Type
6.3.3.3.1.5  Rest of Asia-Pacific
6.3.3.3.1.5.1  Market size and forecast, by Deployment Model
6.3.3.3.1.5.2  Market size and forecast, by Type
6.4  LAMEA
6.4.1  Key market trends
6.4.2  Key growth factors and opportunities
6.4.3  Market size and forecast, by
6.4.3.1  Deployment Model
6.4.3.2  Type
6.4.3.3  Country
6.4.3.3.1.1  Latin America
6.4.3.3.1.1.1  Market size and forecast, by Deployment Model
6.4.3.3.1.1.2  Market size and forecast, by Type
6.4.3.3.1.2  Middle East
6.4.3.3.1.2.1  Market size and forecast, by Deployment Model
6.4.3.3.1.2.2  Market size and forecast, by Type
6.4.3.3.1.3  Africa
6.4.3.3.1.3.1  Market size and forecast, by Deployment Model
6.4.3.3.1.3.2  Market size and forecast, by Type

7  COMPANY PROFILES

7.1  IBM Corporation
7.1.1  Company overview
7.1.2  Company snapshot
7.1.3  Business performance
7.1.4  Key moves and developments
7.2  Oracle, Inc.
7.2.1  Company overview
7.2.2  Company snapshot
7.2.3  Business performance
7.2.4  Key moves and developments
7.3  SAS Institute Inc.
7.3.1  Company overview
7.3.2  Company snapshot
7.3.3  Business performance
7.3.4  Key moves and developments
7.4  Accenture PLC
7.4.1  Company overview
7.4.2  Company snapshot
7.4.3  Business performance
7.4.4  Key moves and developments
7.5  Infosys Ltd.
7.5.1  Company overview
7.5.2  Company snapshot
7.5.3  Business performance
7.5.4  Key moves and developments
7.6  Microsoft Corporation
7.6.1  Company overview
7.6.2  Company snapshot
7.6.3  Business performance
7.6.4  Key moves and developments
7.7  SAP SE
7.7.1  Company overview
7.7.2  Company snapshot
7.7.3  Business performance
7.7.4  Key moves and developments
7.8  Infor, Inc.
7.8.1  Company overview
7.8.2  Company snapshot
7.8.3  Business performance
7.8.4  Key moves and developments
7.9  Teradata Corporation
7.9.1  Company overview
7.9.2  Company snapshot
7.9.3  Business performance
7.9.4  Key moves and developments
7.10  Angoss Software Corporation
7.10.1  Company overview
7.10.2  Company snapshot
7.10.3  Business performance
7.10.4  Key moves and developments