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World CRM Software Market - Opportunities and Forecasts, 2017-2023

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Oct 2018 | 1363 Views
 
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CRM stands for Customer Relationship Management. In an organisation, CRM activities are carried out for managing customer-business interaction. CRM software plays a key role in managing customer data, business information and helps to maintain an ideal client-business relationship. It also helps in automating the operations related to sales, marketing and customer support. CRM software integrates with the organisation’s CRM activities rendering them measurable in terms of effectiveness.

CRM software, as a service (SaaS) has a notable and steady growth forecast with increasing awareness towards the importance of CRM for business development. Ability to manage customer interaction at the optimum levels, cost & time effectiveness, focused customer service, capability of handling large businesses & client information are the key factors that drive the growth of the CRM software market. The report analyses growth trends along with a study of critical factors influencing market.

The market is segmented on the basis of application, end-user and geography. The largest markets for CRM software include North America and Western Europe while China and Latin America project a dynamic growth in the CRM software market. 

SAP, Oracle Siebel, Salesforce.com, Microsoft Dynamics, NetSuite, IBM are the key players in CRM software market. Workbooks, Nimble, Insightly, Zoho and UserVoice also hold a significant market share in the CRM software. The report comprises key players profiled with their business overview, product portfolios, financials, investments, news and recent developments. 

Key Benefits

  • The report provides a an in-depth analysis of global CRM software markets, with current and future trends to elucidate the imminent investment pockets in the market
  • Current and future trends are outlined to determine the overall attractiveness and to single out profitable trends to gain a stronger foothold in the market
  • Quantitative analysis of the current market and estimations through 2013-2020 are provided to showcase the financial attractiveness of the market
  • Porters Five Forces model is used to analyse the buyer and supplier potential and for highlighting the competitive structure of the market, which would enable market players to devise effective plans and facilitate better decision making
  • Value chain analysis provides key inputs on the role of all stakeholders in the market
  • SWOT analysis of key players of market draw out the essential strengths and probable opportunities in the market

CRM SOFTWARE MARKET SEGMENTATION

The market is segmented on the basis of Application, End-user and Geography.

MARKET BY APPLICATION

  • Customer service
  • Distribution
  • Manufacturing
  • Marketing
  • Sales
  • Social networking
  • Supply chain
  • Vertical industries

MARKET BY END USER

  • Small & mid-sized Enterprises
  • Large Enterprises

MARKET BY GEOGRAPHY

  • North America
  • Europe
  • Asia Pacific
  • LAMEA

KEY PLAYERS

  • Salesforce
  • SAP
  • Oracle Siebel
  • Microsoft Dynamics
  • NetSuite
  • IBM
  • Workbooks
  • Nimble
  • Insightly
  • Zoho
  • UserVoice
 

1 INTRODUCTION

1.1 Report description
1.2 Key benefits
1.3 Key market segments
1.4 Research methodology
1.4.1 Secondary research
1.4.2 Primary research
1.4.3 Analyst tools and models

2 EXECUTIVE SUMMARY

2.1 CXO perspective

3 MARKET OVERVIEW

3.1 Market definition and scope
3.2 Key findings
3.2.1 Top impacting factors
3.2.2 Top winning strategies
3.2.3 Top investment pockets
3.3 Porter’s five forces analysis
3.3.1 Bargaining power of suppliers
3.3.2 Bargaining power of buyers
3.3.3 Threat of substitutes
3.3.4 Threat of new entrants
3.3.5 Degree of competition
3.4 Market dynamics
3.4.1 Drivers
3.4.2 Restraints
3.4.3 Opportunities

4 GLOBAL CRM SOFTWARE MARKET BY COMPONENT TYPE, 2017-2023 ($MILLION)

4.1 Software
4.1.1 Key market trends
4.1.2 Key growth factors and opportunities
4.1.3 Market size and forecast
4.2 Service
4.2.1 Key market trends
4.2.2 Key growth factors and opportunities
4.2.3 Market size and forecast
4.2.3.1 Professional service
4.2.3.2 Managed service

5 GLOBAL CRM SOFTWARE MARKET BY DEPLOYMENT MODEL, 2017-2023 ($MILLION)

5.1 Cloud
5.1.1 Key market trends
5.1.2 Key growth factors and opportunities
5.1.3 Market size and forecast
5.2 On-premise
5.2.1 Key market trends
5.2.2 Key growth factors and opportunities
5.2.3 Market size and forecast

6 GLOBAL CRM SOFTWARE MARKET BY APPLICATION, 2017-2023 ($MILLION)

6.1 Customer service
6.1.1 Key market trends
6.1.2 Key growth factors and opportunities
6.1.3 Market size and forecast
6.2 Sales & marketing
6.2.1 Key market trends
6.2.2 Key growth factors and opportunities
6.2.3 Market size and forecast
6.3 Workflow management
6.3.1 Key market trends
6.3.2 Key growth factors and opportunities
6.3.3 Market size and forecast
6.4 Human resource management
6.4.1 Key market trends
6.4.2 Key growth factors and opportunities
6.4.3 Market size and forecast
6.5 Others
6.5.1 Key market trends
6.5.2 Key growth factors and opportunities
6.5.3 Market size and forecast

7 GLOBAL CRM SOFTWARE MARKET BY USER TYPE, 2017-2023 ($MILLION)

7.1 SMEs
7.1.1 Key market trends
7.1.2 Key growth factors and opportunities
7.1.3 Market size and forecast
7.2 Large enterprises
7.2.1 Key market trends
7.2.2 Key growth factors and opportunities
7.2.3 Market size and forecast

8 GLOBAL CRM SOFTWARE MARKET BY INDUSTRY VERTICAL, 2017-2023 ($MILLION)

8.1 BFSI
8.1.1 Key market trends
8.1.2 Key growth factors and opportunities
8.1.3 Market size and forecast
8.2 IT & telecom
8.2.1 Key market trends
8.2.2 Key growth factors and opportunities
8.2.3 Market size and forecast
8.3 Retail
8.3.1 Key market trends
8.3.2 Key growth factors and opportunities
8.3.3 Market size and forecast
8.4 Manufacturing
8.4.1 Key market trends
8.4.2 Key growth factors and opportunities
8.4.3 Market size and forecast
8.5 Healthcare
8.5.1 Key market trends
8.5.2 Key growth factors and opportunities
8.5.3 Market size and forecast
8.6 Food & beverages
8.6.1 Key market trends
8.6.2 Key growth factors and opportunities
8.6.3 Market size and forecast
8.7 Others
8.7.1 Key market trends
8.7.2 Key growth factors and opportunities
8.7.3 Market size and forecast

9 GLOBAL CRM SOFTWARE MARKET BY GEOGRAPHY, 2017-2023 ($MILLION)

9.1 North America
9.1.1 Key market trends
9.1.2 Key growth factors and opportunities
9.1.3 Market size and forecast, by
9.1.3.1 Component Type
9.1.3.2 Deployment Model
9.1.3.3 Application
9.1.3.4 User Type
9.1.3.5 Industry Vertical
9.1.3.6 Country
9.1.3.6.1.1 U.S.
9.1.3.6.1.1.1 Market size and forecast, by Component Type
9.1.3.6.1.1.2 Market size and forecast, by Deployment Model
9.1.3.6.1.1.3 Market size and forecast, by Application
9.1.3.6.1.1.4 Market size and forecast, by User Type
9.1.3.6.1.1.5 Market size and forecast, by Industry Vertical
9.1.3.6.1.2 Canada
9.1.3.6.1.2.1 Market size and forecast, by Component Type
9.1.3.6.1.2.2 Market size and forecast, by Deployment Model
9.1.3.6.1.2.3 Market size and forecast, by Application
9.1.3.6.1.2.4 Market size and forecast, by User Type
9.1.3.6.1.2.5 Market size and forecast, by Industry Vertical
9.1.3.6.1.3 Mexico
9.1.3.6.1.3.1 Market size and forecast, by Component Type
9.1.3.6.1.3.2 Market size and forecast, by Deployment Model
9.1.3.6.1.3.3 Market size and forecast, by Application
9.1.3.6.1.3.4 Market size and forecast, by User Type
9.1.3.6.1.3.5 Market size and forecast, by Industry Vertical
9.2 Europe
9.2.1 Key market trends
9.2.2 Key growth factors and opportunities
9.2.3 Market size and forecast, by
9.2.3.1 Component Type
9.2.3.2 Deployment Model
9.2.3.3 Application
9.2.3.4 User Type
9.2.3.5 Industry Vertical
9.2.3.6 Country
9.2.3.6.1.1 UK
9.2.3.6.1.1.1 Market size and forecast, by Component Type
9.2.3.6.1.1.2 Market size and forecast, by Deployment Model
9.2.3.6.1.1.3 Market size and forecast, by Application
9.2.3.6.1.1.4 Market size and forecast, by User Type
9.2.3.6.1.1.5 Market size and forecast, by Industry Vertical
9.2.3.6.1.2 Germany
9.2.3.6.1.2.1 Market size and forecast, by Component Type
9.2.3.6.1.2.2 Market size and forecast, by Deployment Model
9.2.3.6.1.2.3 Market size and forecast, by Application
9.2.3.6.1.2.4 Market size and forecast, by User Type
9.2.3.6.1.2.5 Market size and forecast, by Industry Vertical
9.2.3.6.1.3 France
9.2.3.6.1.3.1 Market size and forecast, by Component Type
9.2.3.6.1.3.2 Market size and forecast, by Deployment Model
9.2.3.6.1.3.3 Market size and forecast, by Application
9.2.3.6.1.3.4 Market size and forecast, by User Type
9.2.3.6.1.3.5 Market size and forecast, by Industry Vertical
9.2.3.6.1.4 Rest of Europe
9.2.3.6.1.4.1 Market size and forecast, by Component Type
9.2.3.6.1.4.2 Market size and forecast, by Deployment Model
9.2.3.6.1.4.3 Market size and forecast, by Application
9.2.3.6.1.4.4 Market size and forecast, by User Type
9.2.3.6.1.4.5 Market size and forecast, by Industry Vertical
9.3 Asia-Pacific
9.3.1 Key market trends
9.3.2 Key growth factors and opportunities
9.3.3 Market size and forecast, by
9.3.3.1 Component Type
9.3.3.2 Deployment Model
9.3.3.3 Application
9.3.3.4 User Type
9.3.3.5 Industry Vertical
9.3.3.6 Country
9.3.3.6.1.1 China
9.3.3.6.1.1.1 Market size and forecast, by Component Type
9.3.3.6.1.1.2 Market size and forecast, by Deployment Model
9.3.3.6.1.1.3 Market size and forecast, by Application
9.3.3.6.1.1.4 Market size and forecast, by User Type
9.3.3.6.1.1.5 Market size and forecast, by Industry Vertical
9.3.3.6.1.2 India
9.3.3.6.1.2.1 Market size and forecast, by Component Type
9.3.3.6.1.2.2 Market size and forecast, by Deployment Model
9.3.3.6.1.2.3 Market size and forecast, by Application
9.3.3.6.1.2.4 Market size and forecast, by User Type
9.3.3.6.1.2.5 Market size and forecast, by Industry Vertical
9.3.3.6.1.3 Japan
9.3.3.6.1.3.1 Market size and forecast, by Component Type
9.3.3.6.1.3.2 Market size and forecast, by Deployment Model
9.3.3.6.1.3.3 Market size and forecast, by Application
9.3.3.6.1.3.4 Market size and forecast, by User Type
9.3.3.6.1.3.5 Market size and forecast, by Industry Vertical
9.3.3.6.1.4 Rest of Asia-Pacific
9.3.3.6.1.4.1 Market size and forecast, by Component Type
9.3.3.6.1.4.2 Market size and forecast, by Deployment Model
9.3.3.6.1.4.3 Market size and forecast, by Application
9.3.3.6.1.4.4 Market size and forecast, by User Type
9.3.3.6.1.4.5 Market size and forecast, by Industry Vertical
9.4 LAMEA
9.4.1 Key market trends
9.4.2 Key growth factors and opportunities
9.4.3 Market size and forecast, by
9.4.3.1 Component Type
9.4.3.2 Deployment Model
9.4.3.3 Application
9.4.3.4 User Type
9.4.3.5 Industry Vertical
9.4.3.6 Region
9.4.3.6.1.1 Latin America
9.4.3.6.1.1.1 Market size and forecast, by Component Type
9.4.3.6.1.1.2 Market size and forecast, by Deployment Model
9.4.3.6.1.1.3 Market size and forecast, by Application
9.4.3.6.1.1.4 Market size and forecast, by User Type
9.4.3.6.1.1.5 Market size and forecast, by Industry Vertical
9.4.3.6.1.2 Middle East
9.4.3.6.1.2.1 Market size and forecast, by Component Type
9.4.3.6.1.2.2 Market size and forecast, by Deployment Model
9.4.3.6.1.2.3 Market size and forecast, by Application
9.4.3.6.1.2.4 Market size and forecast, by User Type
9.4.3.6.1.2.5 Market size and forecast, by Industry Vertical
9.4.3.6.1.3 Africa
9.4.3.6.1.3.1 Market size and forecast, by Component Type
9.4.3.6.1.3.2 Market size and forecast, by Deployment Model
9.4.3.6.1.3.3 Market size and forecast, by Application
9.4.3.6.1.3.4 Market size and forecast, by User Type
9.4.3.6.1.3.5 Market size and forecast, by Industry Vertical

10 COMPANY PROFILES

10.1 bpm'online
10.1.1 Company overview
10.1.2 Company snapshot
10.1.3 Business performance
10.1.4 Key moves and developments
10.2 IBM Corporation  
10.2.1 Company overview
10.2.2 Company snapshot
10.2.3 Business performance
10.2.4 Key moves and developments
10.3 SugarCRM
10.3.1 Company overview
10.3.2 Company snapshot
10.3.3 Business performance
10.3.4 Key moves and developments
10.4 UserVoice
10.4.1 Company overview
10.4.2 Company snapshot
10.4.3 Business performance
10.4.4 Key moves and developments
10.5 Nimble
10.5.1 Company overview
10.5.2 Company snapshot
10.5.3 Business performance
10.5.4 Key moves and developments
10.6 Oracle Corporation
10.6.1 Company overview
10.6.2 Company snapshot
10.6.3 Business performance
10.6.4 Key moves and developments
10.7 Salesforce
10.7.1 Company overview
10.7.2 Company snapshot
10.7.3 Business performance
10.7.4 Key moves and developments
10.8 SAP SE
10.8.1 Company overview
10.8.2 Company snapshot
10.8.3 Business performance
10.8.4 Key moves and developments
10.9 Workbooks
10.9.1 Company overview
10.9.2 Company snapshot
10.9.3 Business performance
10.9.4 Key moves and developments
10.10 Microsoft Corporation
10.10.1 Company overview
10.10.2 Company snapshot
10.10.3 Business performance
10.10.4 Key moves and developments

 
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