Dialer Market by type (Manual Dialer, Preview Dialer, Predictive Dialer) by end user (Government and Public Sector, Banking, Financial Services and Insurance (BFSI), Telecommunication and ITES, Other) - Global Opportunity Analysis and Industry Forecast, 2020-2027
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Mar 2020 |
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The dialer is an application that is connected to a telephone line. These are used in call centers to automate the process of dialing external phone numbers. These are used by companies to increase their businesses. The major benefit of using dialers is that it helps improve efficiency and minimize talk time per hour (TTH).
The increasing focus of companies on dialers to increase sales revenue is the primary growth factor of this market. In addition, the ability of these applications to assign live calls to available agents further propels the market growth. Moreover, imbedded features such as efficient algorithms to predict how long an agent will be on a call further drive the market. However, answering machine detection issues restrain the market growth. The ability of dialers to provide functionalities such as call blending, which enables agents to respond immediately to incoming calls while they make outbound calls are added opportunities for the market.
The global dialer market is segmented on the basis of type, end user, and region. Based on type, it is divided into manual dialer, preview dialer, and predictive dialer. The end user segment includes government & public sector, banking, financial services & insurance (BFSI), telecommunication & ITES, and others. Based on region, the market has been analyzed across North America, Europe, Asia-Pacific, and LAMEA.
Key players that operate in this market are Five9, Inc, Nuxiba Technologies Inc., redCloud, Inc, Voicent Communications, Inc, VanillaSoft, SafeSoft Solutions Inc, CallFire Inc, Ytel., InsideSales.com, and Double A Solutions LLC.
Key Benefits
- The study provides an in-depth analysis of the global dialer market and current & future trends to elucidate imminent investment pockets.
- Information about key drivers, restraints, opportunities, and their impact analysis on the market size has been provided.
- Porters five forces analysis illustrates the potency of buyers and suppliers that operate in the industry.
- The quantitative analysis of the market from 2017 to 2023 has been provided to determine the market potential.
Dialer Market Key Segments:
By Type
- Manual Dialer
- Preview Dialer
- Predictive Dialer
By End user
- Government and Public Sector
- Banking, Financial Services and Insurance (BFSI)
- Telecommunication and ITES
- Other
By Region
- North America
- U.S.
- Canada
- Mexico
- Europe
- UK
- Germany
- France
- Russia
- Rest of Europe
- Asia-Pacific
- China
- India
- Japan
Key Market Players Profiled In The Report
- Five9, Inc
- Nuxiba Technologies Inc.
- redCloud, Inc
- Voicent Communications, Inc
- VanillaSoft
- SafeSoft Solutions Inc
- CallFire Inc
- Ytel.
- InsideSales.com
- Double A Solutions LLC
CHAPTER 1 INTRODUCTION
1.1. REPORT DESCRIPTION
1.2. KEY BENEFITS
1.3. KEY MARKET SEGMENTS
1.4. RESEARCH METHODOLOGY
1.4.1. Secondary research
1.4.2. Primary research
1.4.3. Analyst tools & models
CHAPTER 2 EXECUTIVE SUMMARY
2.1. CXO PERSPECTIVE
CHAPTER 3 MARKET OVERVIEW
3.1. MARKET DEFINITION AND SCOPE
3.2. KEY FINDINGS
3.2.1. Top investment pockets
3.2.2. Top winning strategies
3.3. MARKET SHARE ANALYSIS, 2016
3.4. PORTER’S FIVE FORCES ANALYSIS
3.4.1. MARKET DYNAMICS
3.4.2. Drivers
3.4.3. Restraints
3.4.4. Opportunities
CHAPTER 4 DIALER MARKET, BY TYPE
4.1. OVERVIEW
4.1.1. Market size and forecast
4.2. MANUAL
4.2.1. Key market trends
4.2.2. Growth factors and opportunities
4.2.3. Market size and forecast
4.3. PREVIEW
4.3.1. Key market trends
4.3.2. Growth factors and opportunities
4.3.3. Market size and forecast
4.4. PREDICTIVE
4.4.1. Key market trends
4.4.2. Growth factors and opportunities
4.4.3. Market size and forecast
CHAPTER 5 DIALER MARKET, BY END USER
5.1. OVERVIEW
5.1.1. Market size and forecast
5.2. GOVERNMENT AND PUBLIC SECTOR
5.2.1. Key market trends
5.2.2. Growth factors and opportunities
5.2.3. Market size and forecast
5.3. BANKING, FINANCIAL SERVICES AND INSURANCE (BFSI)
5.3.1. Key market trends
5.3.2. Growth factors and opportunities
5.3.3. Market size and forecast
5.4. TELECOMMUNICATION AND ITES
5.4.1. Key market trends
5.4.2. Growth factors and opportunities
5.4.3. Market size and forecast
5.5. OTHERS
5.5.1. Key market trends
5.5.2. Growth factors and opportunities
5.5.3. Market size and forecast
CHAPTER 6 DIALER MARKET, BY GEOGRAPHY
6.1. OVERVIEW
6.2. NORTH AMERICA
6.2.1. Key market trends
6.2.2. Key growth factors and opportunities
6.2.3. Market size and forecast
6.2.3.1. U.S. market size and forecast
6.2.3.2. Canada market size and forecast
6.2.3.3. Mexico market size and forecast
6.2.4. North America Dialer Market by type
6.2.5. North America Dialer Market by end user
6.3. EUROPE
6.3.1. Key market trends
6.3.2. Key growth factors and opportunities
6.3.3. Market size and forecast
6.3.3.1. Germany market size and forecast
6.3.3.2. France market size and forecast
6.3.3.3. UK market size and forecast
6.3.3.4. Italy market size and forecast
6.3.3.5. Spain market size and forecast
6.3.3.6. Rest of Europe market size and forecast
6.3.4. Europe Dialer Market by type
6.3.5. Europe Dialer Market by end user
6.4. ASIA-PACIFIC
6.4.1. Key market trends
6.4.2. Key growth factors and opportunities
6.4.3. Market size and forecast
6.4.3.1. Japan market size and forecast
6.4.3.2. China market size and forecast
6.4.3.3. Australia market size and forecast
6.4.3.4. India market size and forecast
6.4.3.5. South Korea market size and forecast
6.4.3.6. Taiwan market size and forecast
6.4.3.7. Rest of Asia-Pacific market size and forecast
6.4.4. Asia-Pacific Dialer Market by type
6.4.5. Asia-Pacific Dialer Market by end user
6.5. LAMEA
6.5.1. Key market trends
6.5.2. Key growth factors and opportunities
6.5.3. Market size and forecast
6.5.3.1. Brazil market size and forecast
6.5.3.2. Turkey market size and forecast
6.5.3.3. Saudi Arabia market size and forecast
6.5.3.4. South Africa market size and forecast
6.5.3.5. Rest of LAMEA market size and forecast
6.5.4. LAMEA Dialer Market by type
6.5.5. LAMEA Dialer Market by end user
CHAPTER 7 COMPANY PROFILES
7.1. FIVE9, INC
7.1.1. Operating business segments
7.1.2. Business performance
7.1.3. Key strategic moves and developments
7.2. NUXIBA TECHNOLOGIES INC.
7.2.1. Operating business segments
7.2.2. Business performance
7.2.3. Key strategic moves and developments
7.3. REDCLOUD, INC
7.3.1. Operating business segments
7.3.2. Business performance
7.3.3. Key strategic moves and developments
7.4. VOICENT COMMUNICATIONS, INC
7.4.1. Operating business segments
7.4.2. Business performance
7.4.3. Key strategic moves and developments
7.5. VANILLASOFT
7.5.1. Operating business segments
7.5.2. Business performance
7.5.3. Key strategic moves and developments
7.6. SAFESOFT SOLUTIONS INC
7.6.1. Operating business segments
7.6.2. Business performance
7.6.3. Key strategic moves and developments
7.7. CALLFIRE INC
7.7.1. Operating business segments
7.7.2. Business performance
7.7.3. Key strategic moves and developments
7.8. YTEL
7.8.1. Operating business segments
7.8.2. Business performance
7.8.3. Key strategic moves and developments
7.9. INSIDESALES.COM
7.9.1. Operating business segments
7.9.2. Business performance
7.9.3. Key strategic moves and developments
7.10. DOUBLE A SOLUTIONS LLC
7.10.1. Operating business segments
7.10.2. Business performance
7.10.3. Key strategic moves and developments
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