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Dialer Market by type (Manual Dialer, Preview Dialer, Predictive Dialer) by end user (Government and Public Sector, Banking, Financial Services and Insurance (BFSI), Telecommunication and ITES, Other) - Global Opportunity Analysis and Industry Forecast, 2017-2023

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The dialer is an application that is connected to a telephone line. These are used in call centers to automate the process of dialing external phone numbers. These are used by companies to increase their businesses. The major benefit of using dialers is that it helps improve efficiency and minimize talk time per hour (TTH).

The increasing focus of companies on dialers to increase sales revenue is the primary growth factor of this market. In addition, the ability of these applications to assign live calls to available agents further propels the market growth. Moreover, imbedded features such as efficient algorithms to predict how long an agent will be on a call further drive the market. However, answering machine detection issues restrain the market growth. The ability of dialers to provide functionalities such as call blending, which enables agents to respond immediately to incoming calls while they make outbound calls are added opportunities for the market.

The global dialer market is segmented on the basis of type, end user, and region. Based on type, it is divided into manual dialer, preview dialer, and predictive dialer. The end user segment includes government & public sector, banking, financial services & insurance (BFSI), telecommunication & ITES, and others. Based on region, the market has been analyzed across North America, Europe, Asia-Pacific, and LAMEA.

Key players that operate in this market are Five9, Inc, Nuxiba Technologies Inc., redCloud, Inc, Voicent Communications, Inc, VanillaSoft, SafeSoft Solutions Inc, CallFire Inc, Ytel., InsideSales.com, and Double A Solutions LLC.

Key Benefits

The study provides an in-depth analysis of the global dialer market and current & future trends to elucidate imminent investment pockets.
Information about key drivers, restraints, opportunities, and their impact analysis on the market size has been provided.
Porters five forces analysis illustrates the potency of buyers and suppliers that operate in the industry.
The quantitative analysis of the market from 2017 to 2023 has been provided to determine the market potential.

Dialer Market Key Segments:

By Type

Manual Dialer
Preview Dialer
Predictive Dialer

By End user

Government and Public Sector
Banking, Financial Services and Insurance (BFSI)
Telecommunication and ITES
Other

By Region

North America
- U.S.
- Canada
- Mexico
Europe
- UK
- Germany
- France
- Russia
- Rest of Europe
Asia-Pacific
- China
- India
- Japan

Key Market Players Profiled In The Report

Five9, Inc
Nuxiba Technologies Inc.
redCloud, Inc
Voicent Communications, Inc
VanillaSoft
SafeSoft Solutions Inc
CallFire Inc
Ytel.
InsideSales.com
Double A Solutions LLC

Chapter: 1 INTRODUCTION

1.1. REPORT DESCRIPTION
1.2. KEY BENEFITS
1.3. KEY MARKET SEGMENTS
1.4. RESEARCH METHODOLOGY

1.4.1. Secondary research
1.4.2. Primary research
1.4.3. Analyst tools & models

Chapter: 2 EXECUTIVE SUMMARY

2.1. CXO PERSPECTIVE

Chapter: 3 MARKET OVERVIEW

3.1. MARKET DEFINITION AND SCOPE
3.2. KEY FINDINGS

3.2.1. Top investment pockets
3.2.2. Top winning strategies

3.3. MARKET SHARE ANALYSIS, 2016
3.4. PORTER’S FIVE FORCES ANALYSIS

3.4.1. MARKET DYNAMICS
3.4.2. Drivers
3.4.3. Restraints
3.4.4. Opportunities

Chapter: 4 DIALER MARKET, BY TYPE

4.1. OVERVIEW

4.1.1. Market size and forecast

4.2. MANUAL

4.2.1. Key market trends
4.2.2. Growth factors and opportunities
4.2.3. Market size and forecast

4.3. PREVIEW

4.3.1. Key market trends
4.3.2. Growth factors and opportunities
4.3.3. Market size and forecast

4.4. PREDICTIVE

4.4.1. Key market trends
4.4.2. Growth factors and opportunities
4.4.3. Market size and forecast

Chapter: 5 DIALER MARKET, BY END USER

5.1. OVERVIEW

5.1.1. Market size and forecast

5.2. GOVERNMENT AND PUBLIC SECTOR

5.2.1. Key market trends
5.2.2. Growth factors and opportunities
5.2.3. Market size and forecast

5.3. BANKING, FINANCIAL SERVICES AND INSURANCE (BFSI)

5.3.1. Key market trends
5.3.2. Growth factors and opportunities
5.3.3. Market size and forecast

5.4. TELECOMMUNICATION AND ITES

5.4.1. Key market trends
5.4.2. Growth factors and opportunities
5.4.3. Market size and forecast

5.5. OTHERS

5.5.1. Key market trends
5.5.2. Growth factors and opportunities
5.5.3. Market size and forecast

Chapter: 6 DIALER MARKET, BY GEOGRAPHY

6.1. OVERVIEW
6.2. NORTH AMERICA

6.2.1. Key market trends
6.2.2. Key growth factors and opportunities
6.2.3. Market size and forecast

6.2.3.1. U.S. market size and forecast
6.2.3.2. Canada market size and forecast
6.2.3.3. Mexico market size and forecast

6.2.4. North America Dialer Market by type
6.2.5. North America Dialer Market by end user

6.3. EUROPE

6.3.1. Key market trends
6.3.2. Key growth factors and opportunities
6.3.3. Market size and forecast

6.3.3.1. Germany market size and forecast
6.3.3.2. France market size and forecast
6.3.3.3. UK market size and forecast
6.3.3.4. Italy market size and forecast
6.3.3.5. Spain market size and forecast
6.3.3.6. Rest of Europe market size and forecast

6.3.4. Europe Dialer Market by type
6.3.5. Europe Dialer Market by end user

6.4. ASIA-PACIFIC

6.4.1. Key market trends
6.4.2. Key growth factors and opportunities
6.4.3. Market size and forecast

6.4.3.1. Japan market size and forecast
6.4.3.2. China market size and forecast
6.4.3.3. Australia market size and forecast
6.4.3.4. India market size and forecast
6.4.3.5. South Korea market size and forecast
6.4.3.6. Taiwan market size and forecast
6.4.3.7. Rest of Asia-Pacific market size and forecast

6.4.4. Asia-Pacific Dialer Market by type
6.4.5. Asia-Pacific Dialer Market by end user

6.5. LAMEA

6.5.1. Key market trends
6.5.2. Key growth factors and opportunities
6.5.3. Market size and forecast

6.5.3.1. Brazil market size and forecast
6.5.3.2. Turkey market size and forecast
6.5.3.3. Saudi Arabia market size and forecast
6.5.3.4. South Africa market size and forecast
6.5.3.5. Rest of LAMEA market size and forecast

6.5.4. LAMEA Dialer Market by type
6.5.5. LAMEA Dialer Market by end user

Chapter: 7 COMPANY PROFILES

7.1. FIVE9, INC

7.1.1. Operating business segments
7.1.2. Business performance
7.1.3. Key strategic moves and developments

7.2. NUXIBA TECHNOLOGIES INC.

7.2.1. Operating business segments
7.2.2. Business performance
7.2.3. Key strategic moves and developments

7.3. REDCLOUD, INC

7.3.1. Operating business segments
7.3.2. Business performance
7.3.3. Key strategic moves and developments

7.4. VOICENT COMMUNICATIONS, INC

7.4.1. Operating business segments
7.4.2. Business performance
7.4.3. Key strategic moves and developments

7.5. VANILLASOFT

7.5.1. Operating business segments
7.5.2. Business performance
7.5.3. Key strategic moves and developments

7.6. SAFESOFT SOLUTIONS INC

7.6.1. Operating business segments
7.6.2. Business performance
7.6.3. Key strategic moves and developments

7.7. CALLFIRE INC

7.7.1. Operating business segments
7.7.2. Business performance
7.7.3. Key strategic moves and developments

7.8. YTEL

7.8.1. Operating business segments
7.8.2. Business performance
7.8.3. Key strategic moves and developments

7.9. INSIDESALES.COM

7.9.1. Operating business segments
7.9.2. Business performance
7.9.3. Key strategic moves and developments

7.10. DOUBLE A SOLUTIONS LLC

7.10.1. Operating business segments
7.10.2. Business performance
7.10.3. Key strategic moves and developments

With collective industry experience of about 200 years of its analysts and experts, Allied Market Research (AMR) encompasses most infallible research methodology for its market intelligence and industry analysis. We do not only engrave the deepest levels of markets but also sneak through its slimmest details for the purpose of our market estimates and forecasts. Our approach helps in building greater market consensus view for size, shape and industry trends within each industry segment. We carefully factor in industry trends and real developments for identifying key growth factors and future course of the market. Our research proceeds are the resultant of high quality data, expert views and analysis and high value independent opinions. Our research process is designed to deliver balanced view of the global markets and allow stakeholders to make informed decisions.

We offer our clients exhaustive research and analysis based on wide variety of factual inputs, which largely include interviews with industry participants, reliable statistics and regional intelligence. Our in-house industry experts play instrumental role in designing analytic tools and models, tailored to the requirements of particular industry segment. These analytical tools and models sanitize the data & statistics and enhance the accuracy of our recommendations and advice. With AMR’s calibrated research process and 360` degree data-evaluation methodology, our clients are assured of receiving:

Consistent, valuable, robust and actionable data & analysis that can easily be referenced for strategic business planning
Technologically sophisticated and reliable insights through well audited and veracious research methodology
Sovereign research proceeds that present a tangible depiction of marketplace

With a strong methodology we are, therefore, confident that our research and analysis are most reliable and guarantees sound business planning.

Secondary research
We refer a broad array of industry sources for our secondary, which typically include; however, not limited to: Company SEC filings, annual reports, company websites, broker & financial reports and investor presentations for competitive scenario and shape of the industry

Patent and regulatory databases for understanding of technical & legal developments
Scientific and technical writings for product information and related preemptions
Regional government and statistical databases for macro analysis
Authentic new articles, web-casts and other related releases for market evaluation
Internal and external proprietary databases, key market indicators and relevant press releases for market estimates and forecast

Primary research
Our primary research efforts include reaching out participants through mail, tele-conversations, referrals, professional networks and face-to-face interactions. We are also in professional corporate relations with various companies that allow us greater flexibility for reaching out industry participants and commentators for interviews and discussions, fulfilling following functions:

Validates and improves the data quality and strengthens research proceeds
Further develops analyst team’s market understanding and expertise
Supplies authentic information about market size, share, growth and forecasts

Our primary research interview and discussion panels are typically composed of most experienced industry members. These participants include; however, not limited to:

Chief executives and VPs of leading corporations specific to industry
Product and sales managers or country heads; channel partners and top level distributors; banking, investments and valuation experts Key opinion leaders (KOLs)

Analyst tools and models
AMR has developed set of analyst tools and data models to supplement and expedite the analysis process. Corresponding to markets, where there is significant lack of information and estimates, AMR’s team of experts and analyst develop specific analyst tools and industry models to translate qualitative and quantitative industry indicators into exact industry estimates. These models also allow analysts to examine the prospects and opportunities prevailing in the market to accurately forecast the course of the market.

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Dialer Market by type (Manual Dialer, Preview Dialer, Predictive Dialer) by end user (Government and Public Sector, Banking, Financial Services and Insurance (BFSI), Telecommunication and ITES, Other) - Global Opportunity Analysis and Industry Forecast, 2017-2023