Digital Banking Platforms Market by Platforms (Mobile Banking, Chatbots, ATM, Bank Teller, Payment Agent, Kiosk, Online Banking, Payment Agents, and Others), Mode of Payments (Internet Payments, Money Transfer, Insurance Payments, Loan Payments, Taxes, and Others ), and Application (Tailored-Advice, Real-time Support, Digital Sales, Financial Insight, Front Office Empowerment, and Others): Global Opportunity Analysis and Industry Forecast, 2019–2026

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Digital Banking Platforms Market Outlook - 2026

Digital banking platforms is an intermediary between the front end which consumers see, and the back end that bankers deal with. A digital banking platform helps bank in achieving business optimization, adaptive and scalable services, enabling purchase decisions based on various available technologies, like mobile devices, desktop, smart TV, and others. The various multichannel tends to achieve the consumer demands, focusing on improving technologies. The platforms are the virtual process, which allow an individual and other such users, to access financial data, do online banking, bill payments, view transaction history, transfer money, to name a few.

The consumer behavior and most importantly, the customer experience during digital innovation drives the banking sector and their operations tremendously. The increase in adoption of cloud-based platforms, trust and security in terms of personal data, and influence of awareness within consumers, are some of the factors that drive the growth of the market. The opportunities in the market are Fintech and digital banking, due to which there is disruption in many industries also creating new opportunities, on the other hand enhancing internal efficiency, to provide value added customer services and to minimize risk. The competition in terms of app perfection, fraudsters, cyber-attack, are some of the restraints to the market at times resulting into moderate sustainability.

Banks need to improvise their digital platform as a leading strategy, to meet excellence in service provided to customers, technical part needs to be revised with different data models, cost structures, technical interfaces which helps in exchange of bulk data of the customers, should be updated, to enhance decision making. The expeditious factors lie from manual process to automatic processes have been involved in the market to better understand the customers. The compendious investment needs to be done by banks, which will derive value and perceptions from their data to deliver true customer experience. The massive role for banks remains highly challenging, as the customer data are distributed across multiple platforms, some technologies open APIs, cloud computing or Artificial Intelligence.

The digital banking platform market is segmented based on platform, mode of payments, application, and region. Based on platform, the market is divided into mobile banking, chatbots, Automated Teller Machine (ATM), bank teller, payment agent, kiosk, online banking, payment agents, and others. Based on mode of payments, the market is categorized into internet payments, money transfer, insurance payments, loan payments, taxes, and others. Based on application, the market is classified into tailored-advice, real-time support, digital sales, financial insight, front office empowerment, and others. Region wise, the market has been analyzed across North America, Europe, Asia-Pacific, and LAMEA.

To meet an instant need of customers, going beyond personalization, to develop individualize communication and experience, major advance technologies have looped into market with these growing trends.  The lifestyle, objectives, values, underserved needs, to name a few, has been dynamically involving and driving the banking sector with the upcoming trends. Securing customers data, the banking organizations are been competing in building trust by sharing customers data with the third parties to powerful new financial with the help of Application Programming Interfaces (API). This application is designed as per the trend, where consumers can have greater freedom of service and portable data directly from the service providers, whenever required. The major players in the digital banking platform market include Appway, Backbase, Fiserv, CREALOGIX, ebanklT, EdgeVerve, Intellect Design Arena, Finastra, ieDigital, and ETRONIKA.


  • This report provides a detailed quantitative analysis of the current market trends and forecast estimations from 2019 to 2026, which assists to identify the prevailing digital banking platform market opportunities. 
  • A comprehensive analysis of the factors that drive and restrain the growth of the market is provided.
  • Region-wise and country-wise market conditions are comprehensively analyzed in this report.


By Platforms

  • Mobile Banking
  • Chatbots
  • ATM
  • Bank Teller
  • Payment Agent
  • Kiosk
  • Online Banking
  • Payment Agents
  • Others

By Mode of Payments

  • Internet Payments
  • Money Transfer
  • Insurance Payments
  • Loan Payment
  • Taxes
  • Others

By Application

  • Tailored Advice
  • Real-Time Support
  • Digital Sales
  • Financial Insight
  • Front Office Empowerment 
  •  Others

By Region

  • North America
    • U.S.
    • Canada
    • Mexico
  • Europe
    • Germany
    • France
    • UK
    • Italy
    • Rest of Europe
  • Asia-Pacific
    • Australia
    • Japan
    • India
    • China
    • Rest of Asia-Pacific
    • Brazil
    • Saudi Arabia
    • South Africa
    • Rest of LAMEA

Top 10 Companies

  • Appway
  • Backbase
  • Finsrv
  • ebanklT
  • EdgeVerve
  • Intellect Design Arena
  • Finastra
  • ieDigital


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