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2023

Healthcare BPO Market

Healthcare BPO Market Size, Share, Competitive Landscape and Trend Analysis Report by Services Type, by End User : Global Opportunity Analysis and Industry Forecast, 2023-2032

LS : Healthcare IT

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Author's: Prathmesh Bhasme | Roshan Deshmukh
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Healthcare BPO Market Research, 2032

The global healthcare bpo market was valued at $121.6 billion in 2022, and is projected to reach $282.3 billion by 2032, growing at a CAGR of 8.7% from 2023 to 2032. Healthcare BPO service refers to the outsourced business activity or process that provides support (admin or otherwise) to medical institutions, staff, and organizations. Commonly outsourced activities include coding, billing services, and transcription. Healthcare companies outsource their services, such as manufacturing or research, to various vendors to provide quality healthcare facilities. The healthcare outsourcing industry has revolutionized business outsourcing processes due to reduction in costs, development of global delivery models, and provision of secured data access. Thus, the adoption of healthcare outsourcing techniques has increased in recent years.

Healthcare BPO Market

Market dynamics

The growth of the healthcare BPO market is driven by key Healthcare BPO Market Trends increase in demand for patient-centric treatments and improvements in healthcare infrastructure. One of the key drivers that boost the growth of the healthcare BPO industry is rise in need for reduced healthcare costs. Cost-effective healthcare BPO services and high efficiency  & accuracy help healthcare providers to focus on their core competencies, lower costs of business operations & increase efficiency of operations, improves patient experience by dedicating more time to patient care. These advantages of healthcare outsourcing drive the growth of market.

However, lack of in-house trained professionals for specific processes and cost-effective availability of workforce are some key factors which drive the Healthcare BPO Market Size. Moreover, increase in prevalence of chronic diseases, rise in geriatric population, surge in demand for these services due to increased quality of patient care, lower costs, and increased efficiency of operations fuel the Healthcare BPO Market Growth.

In addition, increase in government regulations to reduce the overall healthcare costs, pressure on healthcare providers to minimize costs, rise in penetration of big data & cloud computing, increase in awareness about healthcare IT solutions, increase in the number of key players, rapid development in the healthcare infrastructure, and introduction of the patient protection and affordable care act (PPAC Act) notably contribute toward the growth of the healthcare BPO market.

In addition, increase in healthcare funding and advancements in healthcare BPO services is expected to boost the growth of the Healthcare BPO Market Size. The advancements in healthcare BPO services such as big data, data analytics, and artificial intelligence (AI) integration drive the growth of the healthcare BPO market.

On the other side, high cost of maintaining and installing the system, losing control over the outsourced process, doubt & threats about data security and service quality, and rapid changes in economic strategies are some factors that restrain the growth of healthcare BPO market during the forecast period.

The healthcare bpo market is segmented into Services Type and End User.

Segmental Overview 

The healthcare BPO market is segmented on the basis of service type, end user, and region. On the basis of service type, the healthcare BPO market is classified into provider outsourcing services market, payer outsourcing services, operational outsourcing services, and IT infrastructure management services. By end user, it is fragmented into healthcare providers, healthcare payers, and others. Region wise, the market is analyzed across North America (the U.S., Canada, and Mexico), Europe (Germany, France, the UK, Italy, Spain, and rest of Europe), Asia-Pacific (Japan, China, Australia, India, South Korea, and rest of Asia-Pacific), and LAMEA (Brazil, South Africa, Saudi Arabia, and rest of LAMEA). 

By Service Type:   

On the basis of service type, the healthcare BPO market is classified into provider outsourcing services, payer outsourcing services, operational outsourcing services, and IT infrastructure management services. The provider outsourcing services segment accounted for the largest Healthcare BPO Market Share in 2022 owing to its adoption of healthcare BPO by hospitals and clinics. However, payer outsourcing services is projected to register highest CAGR during the Healthcare BPO Market Forecast period owing to increase in demand by healthcare payers and rise in number of people looking for health insurance. 

Healthcare BPO Market by Services Type

By End User:  

On the basis of end user, the market is segmented into healthcare providers, healthcare payers, and others. healthcare providers conditions occupied the largest Healthcare BPO Market Share in 2022 owing to the increase in number of health insurance holders and development in healthcare infrastructure. However, healthcare payers is projected to register highest CAGR during the Healthcare BPO Market Analysis period owing to increase in number of health claims. 

Healthcare BPO Market by End User

By Region:  

Region-wise, North America is expected to witness the highest growth, in terms of revenue, owing to an increase in the adoption of healthcare BPO by healthcare providers and healthcare payers, a rise in the number of hospital visits, and a surge in healthcare infrastructure. In addition, an upsurge in healthcare expenditure in emerging economies is anticipated to offer lucrative opportunities for Healthcare BPO Industry expansion. In addition, key players have adopted strategies such as collaboration and agreement to strengthen their presence in North America.  

However, Asia-Pacific is anticipated to witness notable growth, owing to factors such as the increase in per capita spending, rise in the number of business outsourcing companies, and a surge in disposable incomes. In addition, the region has a large population, and a significant portion of this population is aging. Furthermore, there is a growing number of people looking for health insurance in the region, and healthcare providers are increasingly utilizing healthcare BPO services, which boosts the market growth. 

In addition, India has emerged as a global hub for the software and IT industry due to its world-class IT infrastructure experienced IT professionals, and cost-effective medical treatments. In recent years, India has gained significant recognition for its expertise in the field of healthcare BPO and has become a preferred destination for companies seeking affordable and high-quality business outsourcing. 

Healthcare BPO Market by Region

Competition Analysis 

Competitive analysis and profiles of the major players that operate in the healthcare BPO market are Accenture, GeBBS Healthcare Solutions, Tata Consultancy Services Ltd., Cognizant, R1 RCM Inc., Genpact Ltd., Invensis Technologies Pvt Ltd., IQVIA, Wipro, and Infosys BPM Limited. Major players have adopted product launch, product approval, acquisition, agreement, and branding as key developmental strategies to improve the product portfolio. 

Key Benefits For Stakeholders

  • This report provides a quantitative analysis of the market segments, current trends, estimations, and dynamics of the Healthcare BPO Market Opportunity.
  • The market research is offered along with information related to key drivers, restraints, and opportunities.
  • Porter's five forces analysis highlights the potency of buyers and suppliers to enable stakeholders make profit-oriented business decisions and strengthen their supplier-buyer network.
  • In-depth analysis of the healthcare bpo market segmentation assists to determine the prevailing market opportunities.
  • Major countries in each region are mapped according to their revenue contribution to the global market.
  • Market player positioning facilitates benchmarking and provides a clear understanding of the present position of the market players.
  • The report includes the analysis of the regional as well as global healthcare bpo market: global opportunity analysis and industry forecast 2023-2032 market trends, key players, market segments, application areas, and market growth strategies.

Healthcare BPO Market Report Highlights

Aspects Details
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Market Size By 2032

USD 282.3 billion

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Growth Rate

CAGR of 8.7%

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Forecast period

2022 - 2032

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Report Pages

237

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By Services Type
  • Provider Outsourcing Services
    • Service
      • Medical Document Management Services
      • Pharmacy Information Management Services
      • Laboratory Information Management Services
      • Revenue Cycle Management Services
      • Others
  • Payer Outsourcing Services
    • Service
      • Claims Management
      • Customer Relationship Management Services
      • Billing and Accounts Management Services
      • Fraud Detection Services
      • Others
  • Operational Outsourcing Services
    • Service
      • Supply Chain Management Services
      • Business Process Management Services
      • Others
  • IT Infrastructure Management Services
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By End User
  • Healthcare Providers
  • Healthcare Payers
  • Others
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By Region
  • North America  (U.S., Canada, Mexico)
  • Europe  (Germany, France, UK, Italy, Spain, Rest of Europe)
  • Asia-Pacific  (China, Japan, India, Australia, South Korea, Rest of Asia-Pacific)
  • LAMEA  (Brazil, Saudi Arabia, South Africa, Rest of LAMEA)
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Key Market Players

Invensis Technologies Pvt Ltd, R1 RCM Inc., Tata Consultancy Services Ltd., IQVIA, GeBBS Healthcare Solutions, Genpact Ltd., Cognizant, Accenture, Infosys BPM Limited, Wipro

Key Market Players
Other Players

Wipro Corporation

Analyst Review

This section provides opinions of the top-level CXOs in the healthcare BPO market. In accordance with the several interviews conducted, BPO plays an increasingly important and creative role in supporting companies in their smooth business operations. Moreover, the healthcare business process outsourcing (BPO) helps companies to reduce operational cost and improve efficiency. Furthermore, enforcement of “Patient Protection and Affordable Care Act” by the U.S. government is significantly driving the market growth.

Asia-Pacific is expected to witness the highest CAGR during the analysis period, owing to increase in the number of people seeking for health insurance, the presence of leading healthcare BPO companies such as Tata Consulting Services, Wipro, and Infosys in region and rise in government initiatives to support BPO industry. Furthermore, advancements in the healthcare BPO services such as the integration of artificial intelligence, big data, and data analysis contribute to the growth of market.

Author Name(s) : Prathmesh Bhasme | Roshan Deshmukh
Frequently Asked Questions?

The total market value of the healthcare BPO Market is $121.6 billion in 2022.

The forecast period in the report is from 2023 to 2032

North America is the largest regional market for Healthcare BPO Market

There are 10 healthcare BPO manufacturing companies are profiled in the report

The base year for the report is 2022.

Yes, healthcare BPO companies are profiled in the report

The top companies that hold the market share in the Accenture, GeBBS Healthcare Solutions, Tata Consultancy Services Ltd., and Cognizant

Yes, the competitive landscape included in the healthcare BPO market report

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Healthcare BPO Market

Global Opportunity Analysis and Industry Forecast, 2023-2032