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Hospitality Robots Market

Hospitality Robots Market Size, Share, Competitive Landscape and Trend Analysis Report by Type and end user Sales Channel : Global Opportunity Analysis and Industry Forecast 2021-2030

CG : Consumer Electronics

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Author's: Anil Kamble | Roshan Deshmukh
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The hospitality robots market size was valued at $295.5 million in 2020, and is estimated to reach $3,083 by 2030, registering a CAGR of 25.5% from 2021 to 2030.         

A robot is any device or system designed to perform a specific set of tasks such as unparalleled efficiency and accuracy. For example, from the hotel's perspective, the main goal of robots is to improve and speed up the overall guest experience. This can be done in many ways such as greeting and welcoming guest, guiding them to their rooms and accurate floor, and offering snacks to customer at late night orders. Robots can automate many services without affecting availability. The entire hospitality industry is quickly adopting robotic automation in there hospitality services. Hotel robots will become popular in the near future.


Robots have been launched in various industries, but have never received its due value. Japan-based Henn-na Hotel is the first hotel in the world where the entire staff is robotized. Throughout the hotel, robots are deployed to provide various services such as providing information, front desk services, and storage services as well as check in and check out services with technology, including voice and facial recognition.

However, the pandemic created buzz in the hospitality robots market. Attributed to COVID-19, cleaning and disinfecting public areas, such as hotels, hospitals, railways stations, and airports, has been the top priority, which created more demand for disinfection robots. Many countries have opened their borders and welcomed people. The tourism industry has accelerated again, and many hotels have provided isolation time for guests. Attributed to the pandemic situation, most hotels reduced employees for lesser interpersonal communication and minimized the spread of the virus. However, the hotel’s work and care of its guests must reach the most satisfactory level. To fill the gap in human services in the hotel industry, robots are now needed to serve guests on time and meet their expectations. During this time, every hotel has faced challenges to satisfy its loyal customers. In such situation, robots play a crucial role by providing touch free, hygienic, and 24/7 services to their guests. Thus, the COVID-19 pandemic accelerated the growth of the hospitality robots market during the pandemic and is expected to sustain hospitality robots market growth after the pandemic.

Decreasing the number of staff members in hotel, quick adoption of robotic automation in hospitality industry, and guest demand for contact free and touch-free services are expected to drive hospitality robots market growth during the forecast period. Furthermore, advancement in functionalities of hospitality robots, such as face and voice recognition, to improve the next conversation with the same guest, remote control and Wi-Fi inability, and growing inclination of the hotel services providers for providing 24/7 services to their guests. Security check is one of the major concerns for the guest. Thus, in most cases, the hotel’s security robots are deployed, which are programmed to check the unexpected and objectionable objects found in hotel areas, which further accelerate the demand for hospitality robots in travel, tourism, and hospitality industry.      

Hospitality Robots Market
By Type
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Front Desk Robots segment helds the major share of 51.4% in 2020

The report segments the hospitality robots market into type, end user, sales channel, and region. On the basis of type, the market is categorized front desk robots, delivery robots, cleaning robots, and others. On the basis of end user, it is segregated into hotels, restaurants and bars, and travel and tourism industry. According to sales channel, it is bifurcated into online and offline. Region-wise, the market is analyzed across North America (the U.S., Canada, and Mexico), Europe (Germany, France, the UK, Italy, Spain, Russia, the Netherlands, and Rest of Europe), Asia-Pacific (Japan, China, Australia, South Korea, and Rest of Asia-Pacific), and LAMEA (Brazil, Saudi Arabia, United Arab Emirates, South Africa, and Rest of LAMEA).  

According to the hospitality robots market analysis, on the basis of type, front-desk robots are popular as well as handy. These robots are used for smoother-check-ins.. Various companies are adopting robotic automation to deliver their services. For instance, Starwood’s Aloft Hotel deployed robot named Boltr helps deliver items to the front desk. Hospitality robots are highly advanced with multi-tasking ability and high work efficiency are expected to increase hospitality robots market share through the front desk robot segment. 

Hospitality Robots Market
By End User
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Hotels segment helds the major share of 64.3% in 2020

Depending on end user, hotels segment has been holding major share in the hospitality robots market and is expected to sustain its share during the forecast period. Hotels are shifting to staff robots rather than people. Global hotel chains, such as Marriott and Hilton, are using robots to increase social distancing. Rosé robot has been gaining significant popularity in the hospitality industry. It is known as the social distancing messenger robot and is a three-foot-tall robot that changed from novelty to necessity during the pandemic. Hotels also employ robots to help deal with more intense cleaning rituals required by the pandemic. Various functions are carried out by hospitality robots, such as housekeeping, cleaning, luggage carrying, and delivery of food & beverages, to the guest rooms. Thus, increasing number hotels and adoption of robotic automation is expected to increase hospitality robots market demand.

Depending on sales channel, the online segment was valued at $169.4 million in 2020 and is expected to increase at $1,639.6 million by 2030, at CAGR of 24.8% during the forecast period. Online sales channel platform is the major driver of the global hospitality robots industry. Presently, most of the hospitality robots manufacturing companies have their own web-based retail stores where users have access to information about products launch, product features, demo, price, and other required information about products. The number of consumers and companies shopping online is increasing, owing to availability of varied product options and price comparison on online shopping sites. This is useful for retailers due to zero expenditure on physical outlets. 

Hospitality Robots Market
By Sales Channel
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Online segment helds the major share of 57.3% in 2020

According to the hospitality robots market opportunities, region-wise, North America has been holding the highest share in the global hospitality robots market and is expected to sustain its share throughout hospitality robots market forecast period. The growing hotel industry and adoption of Hospitality Robots in North America are majorly surging the demand for Hospitality Robots during the forecast period. Various hotels are adopting robotic automation for quick customer services and to keep their hotel area clean all the time. For instance, Pechanga Resort & Casino in Temecula features California’s largest casino. To help protect it, the hotel added two security robots in June 2018 to assist with surveillance. Thus, growing adoption of hospitality robots in the hotel industry and raising funding for the U.S.-based startup are expected to increase North America hospitality robots market share during the forecast period. 

The players in the hospitality robots market have adopted various developmental strategies to expand their market share, increase profitability, and remain competitive in the market. The key players profiled in this report include Savioke, Connected Robotics, BotsAndUs, Travelmate Robotics, Hyundai Robotics Co., Ltd, Knightscope, Inc, Maidbot, Aethon Inc., Softbank Robotics, and Ubtech Robotics, Inc.

Hospitality Robots Market
By Region
Asia Pacific 
North America

North America region helds the major share of 35.3% in 2020

Key Benefits For Stakeholders

  • The report provides a quantitative analysis of the current hospitality robots market trends, estimations, and dynamics of the market size from 2020 to 2030 to identify the prevailing opportunities.  
  • Porter’s five forces analysis highlights the potency of buyers and suppliers to enable stakeholders to make profit-oriented business decisions and strengthen their supplier–buyer network.
  • In-depth analysis and the market size and segmentation assists to determine the prevailing personalized travel and experiences market opportunities.  
  • The major countries in each region are mapped according to their revenue contribution to the market.   
  • The market player positioning segment facilitates benchmarking and provides a hospitality robots market size clear understanding of the present position of the market players in the hospitality robots industry.  

Key Market Segments  

By Type

  • Front Desk Robots
  • Delivery Robots
  • Cleaning Robots
  • Others  

By End user

  • Hotels
  • Restaurants and Bars
  • Travel and Tourism Industry

By sales channel

  • Online
  • Offline

By Region

  • North America
    • U.S.
    • Canada
    • Mexico
  • Europe
    • Germany
    • France
    • UK
    • Italy
    • Spain
    • Russia
    • Netherlands
    • Rest of Europe
  • Asia-Pacific
    • Japan
    • China
    • Australia
    • South Korea
    • Rest of Asia-Pacific
    • Brazil
    • Saudi Arabia
    • United Arab Emirates
    • South Africa
    • Rest of LAMEA  

Hospitality Robots Market Report Highlights

Aspects Details
By Type
  • Front Desk Robots
  • Delivery Robots
  • Cleaning Robots
  • Others
By End user
  • Hotels
  • Restaurants and Bars
  • Travel and Tourism Industry
By sales channel
  • Online
  • Offline
By Region
  • North America  (U.S., Canada, Mexico)
  • Europe  (France, Germany, Italy, Spain, UK, Russia, Rest of Europe)
  • Asia-Pacific  (China, Japan, India, South Korea, Australia, Thailand, Malaysia, Indonesia, Rest of Asia-Pacific)
  • LAMEA  (Brazil, South Africa, Saudi Arabia, UAE, Argentina, Rest of LAMEA)
Key Market Players

Savioke, Connected Robotics Inc., Travelmate Robotics, HYUNDAI ROBOTICS, SOFTBANK ROBOTICS, BotsAndUs, Knightscope, Inc., UBTECH ROBOTICS, INC., MAIDBOT, Aethon Inc.

Analyst Review

According to the CXOs of leading companies, hotel robots are changing people's perceptions of hotel services. Artificial intelligence (AI) drives innovation and automation in all industries. In an industry that relies on human interaction, the hype and concern about the unknown impact the consumer behavior and perception. In terms of productivity, hotels did not use robots to replace jobs, but to make them more efficient and effective. These technologies are designed to help the natural development of the hotel industry and work in every department from cleaning to revenue management.

Guests can get personalized services and information at the touch of a button, and the job of hoteliers is to meet this growing demand. Robots may seem like a gimmick at first glance, but there are serious economic problems behind them as the hotel industry hopes to make a comeback.

Service robots that maintain guest room, clean hotel room, or entertain their children are becoming more and more common, and there will be more in the coming year. The role of robots in society is changing from dirty, boring, and dangerous work to improving the lives of ordinary people. In the near future, Savioke hopes that Relay robot can join the ranks of other "robot assistants" who will carry their bags to guide the way, clean the room, and perform other auxiliary tasks so that hotel staff has more time to help guests.

Despite claims that robots will reduce millions of jobs, they seem to have the opposite effect. In fact, due to increase in occupancy rates associated with robots, some hotels that use relay robots have to hire additional staff. The robot market is growing exponentially, and the demand for robot designers, engineers, programmers, and business professionals is expected to be huge. To meet this demand, universities have opened new robotics courses in engineering, computer science, psychology, and kinesiology. Robots create employment opportunities for highly qualified people. Service robots help hotels, restaurants, retail stores, and other consumer-oriented businesses to conduct business, thereby increasing revenue and the number of recruits.

Attributed to the pandemic situation, all hotels have reduced staff so there is less human interaction and the spread of the virus has been reduced. However, the operation of hotels and the care for guests must be at the most satisfactory level. In the hotel industry, robots are in demand today to keep guest service up on time and to meet guests' expectations. Every hotel faces the challenge of satisfying its loyal customers in this unprecedented situation. Thus, the COVID-19 pandemic has a positive impact on the growth of the hospitality robots market. The automated system began to provide unprecedented added value for hotel operators and guests. Robots and artificial intelligence control costs while improving quality and consistency. Operators will see improved profitability, employee health, and higher customer satisfaction.

Author Name(s) : Anil Kamble | Roshan Deshmukh
Frequently Asked Questions?

The hospitality robots market is estimated to reach $3,083 by 2030, registering a CAGR of 25.5% from 2021 to 2030.

2021-2030 is the forecast period in the Hospitality Robots Market report

2020 is the base year calculated in the Hospitality Robots Market report

Savioke, Connected Robotics, BotsAndUs, Travelmate Robotics and Hyundai Robotics Co., Ltd are some of the top companies hold the market share in the Hospitality Robots Market

Cleaning robots segment is the most influencing segment growing in the Hospitality Robots Market report

North America holds the maximum market share of the Hospitality Robots Market

Companies are selected on the basis of market share, market reach, product portfolio, mergers and acquisitions of the company.

The total market value of the hospitality robots market is $295.5 million in 2020.

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Hospitality Robots Market

Global Opportunity Analysis and Industry Forecast 2021-2030