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Intelligent Virtual Assistant Market by Product (Chatbots and Smart Speakers), Technology (Text-to-Speech, Speech Recognition, and Text-Based), Industry Vertical (BFSI, IT & Telecommunications, Defense & Government, Retail, Healthcare, Travelling & Hospitality, Automotive, Media & Entertainment, and Others): Global Opportunity Analysis and Industry Forecast, 2020–2027

A00085
Pages: 293
Apr 2020 | 22126 Views
 
Author(s) : Sneha Korad , Rachita Rake , Vineet Kumar
Tables: 130
Charts: 88
 

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Intelligent Virtual Assistant Market Insights- 2027

The intelligent virtual assistant market size was valued at $ 3,442 billion in 2019, and is projected to reach $ 44,255 million by 2027, growing at a CAGR of 37.7% from 2020 to 2027. Increase in demand for effective customer engagement by enterprises would lead to higher adoption of IVA solutions in these verticals in the near future. Currently, the intelligent virtual assistant market is majorly driven by the BFSI industry vertical, owing to its higher adoption and increasing IT investment. However, automotive & healthcare are the most lucrative vertical segments and are likely to maintain this trend during the forecast period.

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An intelligent virtual assistant (IVA) is a software that is developed on artificial intelligence system. It stimulates or provides responses assimilar to human interactions and perform particular tasks such as customer service. Virtual assistants are widely being adopted across industry verticals due to machine learning, deep neural networks, and other advancements in artificial intelligence technologies. The intelligence technology integrated into these systems indicates the capacity for understanding, reasoning, and learning. These three are primary key elements that emulate a customer service agent’s ability to response to queries. IVA systems use various interaction methods, which include text-to-text, speech-to-text, text-to-speech, and speech-to-speech, among others to assist users in executing their respective tasks. The global IVA market forecast has exhibited notable growth in the recent past. However, it is poised to demonstrate an even more robust intelligent virtual assistant market opportunities during the forecast period.

Intelligent virtual assistant increases company revenue by reducing the efforts in customer handling. It also reduces live chat volume, offers quick response, and saves time. In addition, IVA collects customer information andanalyzes conversation & customer satisfaction survey responses;thereby, helping organizations improvethe customer and company communication.

Intelligent virtual assistants are the most human like and intelligent digital avatars, which can dynamically read, understand, and respond to online customer queries. It automatically leads to reduced manpower cost of enterprises by offering better customer query response through IVA. Currently, large-scale enterprises are also implementing intelligent virtual assistants since they help eliminate the infrastructure setup cost. Hence, cost-effectiveness of IVA is the key factor that drivesits rapid adoption in enterprises which in turn support the global intelligent virtual assistant market growth.

Growth in smart phone penetration is one of the key growth drivers of the global intelligent virtual assistant market. With increasing demand of smartphones, companies are trying to integrate advanced and unique features in their product to attract more users. These unique features include IVA enabled apps and enhanced performance. Intelligent virtual assistance offers ease of conveyance as compared to old technology along with other features such as voice recognition, natural language understanding, and affordability.

North America is a dominant market for intelligent virtual assistantand has major players offering advanced intelligent virtual assistant solutions. Moreover, Asia-Pacific region is anticipated to register higher CAGR in the coming years, owing to increase in smartphone penetration and increasing customer’s demand for speech recognition technology among individuals in the region. Furthermore, speech recognition technology offers features such as interactive and intuitive communication, which is expected to propel its adoption in the LAMEA region in the coming years.

The report focuses on the growth prospects, restraints, and market analysis. The study provides Porter’s five forces analysis of the intelligent virtual assistant industry to understand the impact of various factors such as bargaining power of suppliers, competitive intensity of competitors, threat of new entrants, threat of substitutes, and bargaining power of buyers on the market.

Intelligent Virtual Assistant Market
By Product

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Chatbots is projected as one of the most lucrative segments.

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Segment review

The global intelligent virtual assistant market is segmented on the basis of product, technology, industry vertical, and region. Depending on product, the market is bifurcated into chatbots and smart speakers. On the basis of technology, it is classified into text-to-speech, speech recognition, and text based. By industry vertical, the market is categorized into BFSI, IT & telecommunications, defense & government, retail, healthcare, travelling & hospitality, automotive, media & entertainment, and others. Region wise, it is analyzed across North America, Europe, Asia-Pacific, and LAMEA.

Intelligent Virtual Assistant Market
By Technology

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Text-to-Speech is projected as one of the most significant segments.

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The market players operating in the intelligent virtual assistant market analysis include Alphabet Inc., Amazon.com, Inc., Apple Inc., Artificial Solutions, EGain Corporation, International Business Machines Corporation, IPsoft Inc., Nuance Communications, Inc., Verint Systems Inc., and Samsung Electronics Co., Ltd.

Top impacting factors

Rise in need for exquisite customer experience, increasein demand for automation in customer service, and proliferating smartphone adoption are top impacting factors that drive the growth of the intelligent virtual assistant market. However, reluctance to comprehend in smart speakers and lack of accuracy in chatbots are some of the restringing factor that could hamper the growth of the market. furthermore, increase in R&D to integrate gesture recognition technology into intelligent virtual assistants is anticipated to generate significant revenue growth opportunities for players operating in the market.

Intelligent Virtual Assistant Market
By Industry Vertical

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BFSI is projected as one of the most significant segments.

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Rise in need for exquisite customer experience

The rapid adoption of intelligent virtual assistant is one of the major drivers for the global virtual assistant market. Intelligent virtual assistant offers several benefits such as quick response, improved data collection, and less dependency on customer support. Intelligent virtual assistant provides a digital avatar that can communicate in various languages. This rapid adoption is supported by the emergence of large-, mid-, and small-scale enterprises. 

Intelligent Virtual Assistant Market
By Region

2027
Asia-pacific 
North America
Europe
Lamea

Asia-Pacific would exhibit the highest CAGR of 40.9% during 2020-2027.

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Moreover, the BFSI sector is also preferring IVA mainly for supporting mobile applications. Insurance, hospitality, and travel industries are also adopting IVA for enhancing their overall customer experience and capital management. In addition, banking clients who have implemented intelligent virtual assistant in their operations have affected a 46% improvement in customer handling. Therefore, improved customer adoption is fostering the overall growth of the global intelligent virtual assistant market.

Key Benefits For Stakeholders

  • This study includes the intelligent virtual assistant market trends, opportunity, analysis, and future estimations to determine the imminent investment pockets.
  • The report presents information related to key drivers, restraints, and opportunities of the intelligent virtual assistant industry.
  • The intelligent virtual assistant market shareis quantitatively analyzed from 2018 to 2026 to highlight the financial competency of the industry.
  • Porter’s five forces analysis illustrates the potency of the buyers & suppliers in the intelligent virtual assistant market.

Key Market Segments

By Product

  • Chatbots
  • Smart Speakers

By Technology  

  • Text-to-Speech
  • Speech Recognition
  • Text-Based

By Industry Vertical 

  • BFSI
  • IT & Telecommunications
  • Defense & Government
  • Retail 
  • Healthcare 
  • Travelling & Hospitality
  • Automotive
  • Media & Entertainment
  • Others

By Region

  • North America
    • U.S.
    • Canada
  • Europe 
    • Germany
    • France
    • UK
    • Rest of Europe
  • Asia-Pacific 
    • Japan
    • China
    • India
    • Rest of Asia-Pacific
  • LAMEA
    • Latin America 
    • Middle East
    • Africa

Key Market Players

  • Alphabet Inc.
  • Amazon.com Inc.
  • Apple Inc.
  • Artificial Solutions
  • EGain Corporation
  • International Business Machines Corporation
  • IPsoft Inc.
  • Nuance Communications, Inc.
  • Verint Systems Inc.
  • Samsung Electronics Co., Ltd.
 

CHAPTER 1:INTRODUCTION

1.1.REPORT DESCRIPTION
1.2.RESEARCH METHODOLOGY

1.2.1.Secondary research
1.2.2.Primary research
1.2.3.Analyst tools & models

CHAPTER 2:EXECUTIVE SUMMARY

2.1.KEY FINDINGS

2.1.1.Top impacting factors
2.1.2.Top investment pockets

2.2.CXO PERSPECTIVE

CHAPTER 3:MARKET OVERVIEW

3.1.MARKET DEFINITION AND SCOPE
3.2.PORTER’S FIVE FORCES ANALYSIS

3.2.1.Moderate -To-High bargaining power of suppliers
3.2.2.Low-To-High bargaining power of buyers
3.2.3.Low-To-High Threat of substitutes
3.2.4.Low threat of new entrants
3.2.5.Low-To-High competitive rivalry

3.3.VALUE CHAIN ANALYSIS
3.4.MARKET DYNAMICS

3.4.1.Drivers

3.4.1.1.Increase in demand for automation in customer service
3.4.1.2.Increasing smartphone penetration

3.4.2.Restraint

3.4.2.1.Reluctance to comprehend with accurate responses

3.4.3.Opportunities

3.4.3.1.Gesture recognition technology will add value to intelligent virtual assistants’ market
3.4.3.2.Multi-language support in IVAs will increase its intelligent virtual assistant market penetration

3.5.MARKET EVOLUTION/ INDUSTRY ROADMAP
3.6.IMPACT OF GOVERNMENT REGULATIONS ON THE GLOBAL INTELLIGENT VIRTUAL ASSISTANT MARKET

CHAPTER 4:INTELLIGENT VIRTUAL ASSISTANT MARKET, BY PRODUCT

4.1.OVERVIEW
4.2.CHATBOTS

4.2.1.Key market trends, growth factors, and opportunities
4.2.2.Market size and forecast, by region
4.2.3.Market analysis, by country

4.3.SMART SPEAKERS

4.3.1.Key market trends, growth factors, and opportunities
4.3.2.Market size and forecast, by region
4.3.3.Market analysis, by country

CHAPTER 5:INTELLIGENT VIRTUAL ASSISTANT MARKET, BY TECHNOLOGY

5.1.OVERVIEW
5.2.TEXT-TO-SPEECH

5.2.1.Key market trends, growth factors, and opportunities
5.2.2.Market size and forecast, by region
5.2.3.Market analysis, by country

5.3.SPEECH RECOGNITION

5.3.1.Key market trends, growth factors, and opportunities
5.3.2.Market size and forecast, by region
5.3.3.Market analysis, by country

5.4.TEXT BASED

5.4.1.Key market trends, growth factors, and opportunities
5.4.2.Market size and forecast, by region
5.4.3.Market analysis, by country

CHAPTER 6:INTELLIGENT VIRTUAL ASSISTANT MARKET, BY INDUSTRY VERTICAL

6.1.OVERVIEW
6.2.BFSI

6.2.1.Key market trends, growth factors, and opportunities
6.2.2.Market size and forecast, by region
6.2.3.Market analysis, by country

6.3.IT & TELECOMMUNICATIONS

6.3.1.Key market trends, growth factors, and opportunities
6.3.2.Market size and forecast, by region
6.3.3.Market analysis, by country

6.4.GOVERNMENT & DEFENSE

6.4.1.Key market trends, growth factors, and opportunities
6.4.2.Market size and forecast, by region
6.4.3.Market analysis, by country

6.5.RETAIL

6.5.1.Key market trends, growth factors, and opportunities
6.5.2.Market size and forecast, by region
6.5.3.Market analysis, by country

6.6.HEALTHCARE

6.6.1.Key market trends, growth factors, and opportunities
6.6.2.Market size and forecast, by region
6.6.3.Market analysis, by country

6.7.TRAVELLING & HOSPITALITY

6.7.1.Key market trends, growth factors, and opportunities
6.7.2.Market size and forecast, by region
6.7.3.Market analysis, by country

6.8.AUTOMOTIVE

6.8.1.Key market trends, growth factors, and opportunities
6.8.2.Market size and forecast, by region
6.8.3.Market analysis, by country

6.9.MEDIA & ENTERTAINMENT

6.9.1.Key market trends, growth factors, and opportunities
6.9.2.Market size and forecast, by region
6.9.3.Market analysis, by country

6.10.MANUFACTURING

6.10.1.Key market trends, growth factors, and opportunities
6.10.2.Market size and forecast, by region
6.10.3.Market analysis, by country

6.11.OTHERS

6.11.1.Key market trends, growth factors, and opportunities
6.11.2.Market size and forecast, by region
6.11.3.Market analysis, by country

CHAPTER 7:INTELLIGENT VIRTUAL ASSISTANT MARKET, BY REGION

7.1.OVERVIEW
7.2.NORTH AMERICA

7.2.1.Key market trends, growth factors and opportunities
7.2.2.Market size and forecast, by technology
7.2.3.Market size and forecast, by product
7.2.4.Market size and forecast, by industry vertical
7.2.5.Market analysis by country

7.2.5.1.U.S.

7.2.5.1.1.1.Market size and forecast, by technology
7.2.5.1.1.2.Market size and forecast, by product
7.2.5.1.1.3.Market size and forecast, by industry vertical

7.2.5.2.CANADA

7.2.5.2.1.1.Market size and forecast, by technology
7.2.5.2.1.2.Market size and forecast, by product
7.2.5.2.1.3.Market size and forecast, by industry vertical

7.3.EUROPE

7.3.1.Key market trends, growth factors and opportunities
7.3.2.Market size and forecast, by technology
7.3.3.Market size and forecast, by product
7.3.4.Market size and forecast, by industry vertical
7.3.5.Market analysis by country

7.3.5.1.GERMANY

7.3.5.1.1.1.Market size and forecast, by technology
7.3.5.1.1.2.Market size and forecast, by product
7.3.5.1.1.3.Market size and forecast, by industry vertical

7.3.5.2.FRANCE

7.3.5.2.1.1.Market size and forecast, by technology
7.3.5.2.1.2.Market size and forecast, by product
7.3.5.2.1.3.Market size and forecast, by industry vertical

7.3.5.3.UK

7.3.5.3.1.1.Market size and forecast, by technology
7.3.5.3.1.2.Market size and forecast, by product
7.3.5.3.1.3.Market size and forecast, by industry vertical

7.3.5.4.RUSSIA

7.3.5.4.1.1.Market size and forecast, by technology
7.3.5.4.1.2.Market size and forecast, by product
7.3.5.4.1.3.Market size and forecast, by industry vertical

7.3.5.5.ITALY

7.3.5.5.1.1.Market size and forecast, by technology
7.3.5.5.1.2.Market size and forecast, by product
7.3.5.5.1.3.Market size and forecast, by industry vertical

7.3.5.6.REST OF EUROPE

7.3.5.6.1.1.Market size and forecast, by technology
7.3.5.6.1.2.Market size and forecast, by product
7.3.5.6.1.3.Market size and forecast, by industry vertical

7.4.ASIA-PACIFIC

7.4.1.Key market trends, growth factors and opportunities
7.4.2.Market size and forecast, by technology
7.4.3.Market size and forecast, by product
7.4.4.Market size and forecast, by industry vertical
7.4.5.Market analysis by country

7.4.5.1.JAPAN

7.4.5.1.1.1.Market size and forecast, by technology
7.4.5.1.1.2.Market size and forecast, by product
7.4.5.1.1.3.Market size and forecast, by industry vertical

7.4.5.2.CHINA

7.4.5.2.1.1.Market size and forecast, by technology
7.4.5.2.1.2.Market size and forecast, by product
7.4.5.2.1.3.Market size and forecast, by industry vertical

7.4.5.3.AUSTRALIA

7.4.5.3.1.1.Market size and forecast, by technology
7.4.5.3.1.2.Market size and forecast, by product
7.4.5.3.1.3.Market size and forecast, by industry vertical

7.4.5.4.INDIA

7.4.5.4.1.1.Market size and forecast, by technology
7.4.5.4.1.2.Market size and forecast, by product
7.4.5.4.1.3.Market size and forecast, by industry vertical

7.4.5.5.SOUTH KOREA

7.4.5.5.1.1.Market size and forecast, by technology
7.4.5.5.1.2.Market size and forecast, by product
7.4.5.5.1.3.Market size and forecast, by industry vertical

7.4.5.6.REST OF ASIA-PACIFIC

7.4.5.6.1.1.Market size and forecast, by technology
7.4.5.6.1.2.Market size and forecast, by product
7.4.5.6.1.3.Market size and forecast, by industry vertical

7.5.LAMEA

7.5.1.Key market trends, growth factors and opportunities
7.5.2.Market size and forecast, by technology
7.5.3.Market size and forecast, by product
7.5.4.Market size and forecast, by industry vertical
7.5.5.Market analysis by country

7.5.5.1.LATIN AMERICA

7.5.5.1.1.1.Market size and forecast, by technology
7.5.5.1.1.2.Market size and forecast, by product
7.5.5.1.1.3.Market size and forecast, by industry vertical

7.5.5.2.MIDDLE EAST

7.5.5.2.1.1.Market size and forecast, by technology
7.5.5.2.1.2.Market size and forecast, by product
7.5.5.2.1.3.Market size and forecast, by industry vertical

7.5.5.3.AFRICA

7.5.5.3.1.1.Market size and forecast, by technology
7.5.5.3.1.2.Market size and forecast, by product
7.5.5.3.1.3.Market size and forecast, by industry vertical

CHAPTER 8:COMPETITIVE LANDSCAPE

8.1.KEY PLAYER POSITIONING ANALYSIS, 2019
8.2.TOP WINNING STRATEGIES
8.3.COMPETITIVE DASHBOARD
8.4.KEY DEVELOPMENTS

8.4.1.New product launches
8.4.2.Product development
8.4.3.Collaboration
8.4.4.Acquisition
8.4.5.Partnership

8.4.6.Business Expansion

CHAPTER 9:COMPANY PROFILES

9.1.ALPHABET INC.

9.1.1.Company overview
9.1.2.Key executives
9.1.3.Company snapshot
9.1.4.Operating business segments
9.1.5.Product portfolio
9.1.6.R&D expenditure
9.1.7.Business performance
9.1.8.Key strategic moves and developments

9.2.AMAZON.COM INC.

9.2.1.Company overview
9.2.2.Key executives
9.2.3.Company snapshot
9.2.4.Operating business segments
9.2.5.Product portfolio
9.2.6.Business performance
9.2.7.Key strategic moves and developments

9.3.APPLE INC.

9.3.1.Company overview
9.3.2.Key executives
9.3.3.Company snapshot
9.3.4.Operating business segments
9.3.5.Product portfolio
9.3.6.R&D expenditure
9.3.7.Business performance
9.3.8.Key strategic moves and developments

9.4.ARTIFICIAL SOLUTIONS

9.4.1.Company overview
9.4.2.Key executives
9.4.3.Company snapshot
9.4.4.Product portfolio
9.4.5.Business performance
9.4.6.Key strategic moves and developments

9.5.EGAIN CORPORATION

9.5.1.Company overview
9.5.2.Key executives
9.5.3.Company snapshot
9.5.4.Product portfolio
9.5.5.R&D expenditure
9.5.6.Business performance
9.5.7.Key strategic moves and developments

9.6.INTERNATIONAL BUSINESS MACHINES CORPORATION

9.6.1.Company overview
9.6.2.Key Executives
9.6.3.Company snapshot
9.6.4.Operating business segments
9.6.5.Product portfolio
9.6.6.R&D expenditure
9.6.7.Business performance
9.6.8.Key strategic moves and developments

9.7.IPSOFT INC.

9.7.1.Company overview
9.7.2.Key Executives
9.7.3.Company snapshot
9.7.4.Product portfolio
9.7.5.Key strategic moves and developments

9.8.NUANCE COMMUNICATIONS, INC.

9.8.1.Company overview
9.8.2.Key executives
9.8.3.Company snapshot
9.8.4.Operating business segments
9.8.5.Product portfolio
9.8.6.R&D expenditure
9.8.7.Business performance
9.8.8.Key strategic moves and developments

9.9.VERINT SYSTEMS INC.

9.9.1.Company overview
9.9.2.Key Executives
9.9.3.Company snapshot
9.9.4.Operating business segments
9.9.5.Product portfolio
9.9.6.R&D expenditure
9.9.7.Business performance
9.9.8.Key strategic moves and developments

9.10.SAMSUNG ELECTRONICS CO., LTD.

9.10.1.Company overview
9.10.2.Key Executives
9.10.3.Company snapshot
9.10.4.Operating business segments
9.10.5.Product portfolio
9.10.6.R&D expenditure
9.10.7.Business performance
9.10.8.Key strategic moves and developments

LIST OF TABLES

TABLE 01.INTELLIGENT VIRTUAL ASSISTANT MARKET, BY PRODUCT 2019–2027 ($MILLION)
TABLE 02.INTELLIGENT VIRTUAL ASSISTANT MARKET FOR CHATBOTS, BY REGION, 2019–2027 ($MILLION)
TABLE 03.INTELLIGENT VIRTUAL ASSISTANT MARKET FOR  SMART SPEAKERS, BY REGION, 2019–2027 ($MILLION)
TABLE 04.INTELLIGENT VIRTUAL ASSISTANT MARKET, BY TECHNOLOGY 2019–2027 ($MILLION)
TABLE 05.INTELLIGENT VIRTUAL ASSISTANT MARKET FOR TEXT-TO-SPEECH, BY REGION, 2019–2027 ($MILLION)
TABLE 06.INTELLIGENT VIRTUAL ASSISTANT MARKET FOR SPEECH RECOGNITION, BY REGION, 2019–2027 ($MILLION)
TABLE 07.INTELLIGENT VIRTUAL ASSISTANT MARKET FOR TEXT BASED, BY REGION, 2019–2027 ($MILLION)
TABLE 08.INTELLIGENT VIRTUAL ASSISTANT MARKET, BY INDUSTRY VERTICAL, 2019–2027 ($MILLION)
TABLE 09.INTELLIGENT VIRTUAL ASSISTANT MARKET FOR BFSI, BY REGION, 2019–2027 ($MILLION)
TABLE 10.INTELLIGENT VIRTUAL ASSISTANT MARKET FOR IT & TELECOMMUNICATIONS, BY REGION, 2019–2027 ($MILLION)
TABLE 11.INTELLIGENT VIRTUAL ASSISTANT MARKET FOR GOVERNMENT & DEFENSE, BY REGION, 2019–2027 ($MILLION)
TABLE 12.INTELLIGENT VIRTUAL ASSISTANT MARKET FOR RETAIL, BY REGION, 2019–2027 ($MILLION)
TABLE 13.INTELLIGENT VIRTUAL ASSISTANT MARKET FOR HEALTHCARE, BY REGION, 2019–2027 ($MILLION)
TABLE 14.INTELLIGENT VIRTUAL ASSISTANT MARKET FOR TRAVELLING & HOSPITALITY, BY REGION, 2019–2027 ($MILLION)
TABLE 15.INTELLIGENT VIRTUAL ASSISTANT MARKET FOR AUTOMOTIVE, BY REGION, 2019–2027 ($MILLION)
TABLE 16.INTELLIGENT VIRTUAL ASSISTANT MARKET FOR MEDIA & ENTERTAINMENT, BY REGION, 2019–2027 ($MILLION)
TABLE 17.INTELLIGENT VIRTUAL ASSISTANT MARKET FOR MANUFACTURING, BY REGION, 2019–2027 ($MILLION)
TABLE 18.INTELLIGENT VIRTUAL ASSISTANT MARKET FOR OTHERS, BY REGION, 2019–2027 ($MILLION)
TABLE 19.INTELLIGENT VIRTUAL ASSISTANT MARKET, BY REGION, 2019–2027 ($MILLION)
TABLE 20.INTELLIGENT VIRTUAL ASSISTANT MARKET, BY REGION, 2019–2027 ($MILLION)
TABLE 21.NORTH AMERICA INTELLIGENT VIRTUAL ASSISTANT MARKET, BY TECHNOLOGY, 2019-2027 ($MILLION)
TABLE 22.NORTH AMERICA INTELLIGENT VIRTUAL ASSISTANT MARKET, BY PRODUCT, 2019-2027 ($MILLION)
TABLE 23.NORTH AMERICA INTELLIGENT VIRTUAL ASSISTANT MARKET, BY INDUSTRY VERTICAL, 2019-2027 ($MILLION)
TABLE 24.NORTH AMERICA INTELLIGENT VIRTUAL ASSISTANT MARKET, BY COUNTRY, 2019-2027 ($MILLION)
TABLE 25.U.S. INTELLIGENT VIRTUAL ASSISTANT MARKET, BY TECHNOLOGY, 2019-2027 ($MILLION)
TABLE 26.U.S. INTELLIGENT VIRTUAL ASSISTANT MARKET, BY PRODUCT, 2019-2027 ($MILLION)
TABLE 27.U.S. INTELLIGENT VIRTUAL ASSISTANT MARKET, BY INDUSTRY VERTICAL, 2019-2027 ($MILLION)
TABLE 28.CANADA INTELLIGENT VIRTUAL ASSISTANT MARKET, BY TECHNOLOGY, 2019-2027 ($MILLION)
TABLE 29.CANADA INTELLIGENT VIRTUAL ASSISTANT MARKET, BY PRODUCT, 2019-2027 ($MILLION)
TABLE 30.CANADA INTELLIGENT VIRTUAL ASSISTANT MARKET, BY INDUSTRY VERTICAL, 2019-2027 ($MILLION)
TABLE 31.EUROPE INTELLIGENT VIRTUAL ASSISTANT MARKET, BY TECHNOLOGY, 2019-2027 ($MILLION)
TABLE 32.EUROPE INTELLIGENT VIRTUAL ASSISTANT MARKET, BY PRODUCT, 2019-2027 ($MILLION)
TABLE 33.EUROPE INTELLIGENT VIRTUAL ASSISTANT MARKET, BY INDUSTRY VERTICAL, 2019-2027 ($MILLION)
TABLE 34.EUROPE INTELLIGENT VIRTUAL ASSISTANT MARKET, BY COUNTRY, 2019-2027 ($MILLION)
TABLE 35.GERMANY INTELLIGENT VIRTUAL ASSISTANT MARKET, BY TECHNOLOGY, 2019-2027 ($MILLION)
TABLE 36.GERMANY INTELLIGENT VIRTUAL ASSISTANT MARKET, BY PRODUCT, 2019-2027 ($MILLION)
TABLE 37.GERMANY INTELLIGENT VIRTUAL ASSISTANT MARKET, BY INDUSTRY VERTICAL, 2019-2027 ($MILLION)
TABLE 38.FRANCE INTELLIGENT VIRTUAL ASSISTANT MARKET, BY TECHNOLOGY, 2019-2027 ($MILLION)
TABLE 39.FRANCE INTELLIGENT VIRTUAL ASSISTANT MARKET, BY PRODUCT, 2019-2027 ($MILLION)
TABLE 40.FRANCE INTELLIGENT VIRTUAL ASSISTANT MARKET, BY INDUSTRY VERTICAL, 2019-2027 ($MILLION)
TABLE 41.UK INTELLIGENT VIRTUAL ASSISTANT MARKET, BY TECHNOLOGY, 2019-2027 ($MILLION)
TABLE 42.UK INTELLIGENT VIRTUAL ASSISTANT MARKET, BY PRODUCT, 2019-2027 ($MILLION)
TABLE 43.UK INTELLIGENT VIRTUAL ASSISTANT MARKET, BY INDUSTRY VERTICAL, 2019-2027 ($MILLION)
TABLE 44.RUSSIA INTELLIGENT VIRTUAL ASSISTANT MARKET, BY TECHNOLOGY, 2019-2027 ($MILLION)
TABLE 45.RUSSIA INTELLIGENT VIRTUAL ASSISTANT MARKET, BY PRODUCT, 2019-2027 ($MILLION)
TABLE 46.RUSSIA INTELLIGENT VIRTUAL ASSISTANT MARKET, BY INDUSTRY VERTICAL, 2019-2027 ($MILLION)
TABLE 47.ITALY INTELLIGENT VIRTUAL ASSISTANT MARKET, BY TECHNOLOGY, 2019-2027 ($MILLION)
TABLE 48.ITALY INTELLIGENT VIRTUAL ASSISTANT MARKET, BY PRODUCT, 2019-2027 ($MILLION)
TABLE 49.ITALY INTELLIGENT VIRTUAL ASSISTANT MARKET, BY INDUSTRY VERTICAL, 2019-2027 ($MILLION)
TABLE 50.REST OF EUROPE INTELLIGENT VIRTUAL ASSISTANT MARKET, BY TECHNOLOGY, 2019-2027 ($MILLION)
TABLE 51.REST OF EUROPE INTELLIGENT VIRTUAL ASSISTANT MARKET, BY PRODUCT, 2019-2027 ($MILLION)
TABLE 52.REST OF EUROPE INTELLIGENT VIRTUAL ASSISTANT MARKET, BY INDUSTRY VERTICAL, 2019-2027 ($MILLION)
TABLE 53.ASIA-PACIFIC INTELLIGENT VIRTUAL ASSISTANT MARKET, BY TECHNOLOGY, 2019-2027 ($MILLION)
TABLE 54.ASIA-PACIFIC INTELLIGENT VIRTUAL ASSISTANT MARKET, BY PRODUCT, 2019-2027 ($MILLION)
TABLE 55.ASIA-PACIFIC INTELLIGENT VIRTUAL ASSISTANT MARKET, BY INDUSTRY VERTICAL, 2019-2027 ($MILLION)
TABLE 56.ASIA-PACIFIC INTELLIGENT VIRTUAL ASSISTANT MARKET, BY COUNTRY, 2019-2027 ($MILLION)
TABLE 57.JAPAN INTELLIGENT VIRTUAL ASSISTANT MARKET, BY TECHNOLOGY, 2019-2027 ($MILLION)
TABLE 58.JAPAN INTELLIGENT VIRTUAL ASSISTANT MARKET, BY PRODUCT, 2019-2027 ($MILLION)
TABLE 59.JAPAN INTELLIGENT VIRTUAL ASSISTANT MARKET, BY INDUSTRY VERTICAL, 2019-2027 ($MILLION)
TABLE 60.CHINA INTELLIGENT VIRTUAL ASSISTANT MARKET, BY TECHNOLOGY, 2019-2027 ($MILLION)
TABLE 61.CHINA INTELLIGENT VIRTUAL ASSISTANT MARKET, BY PRODUCT, 2019-2027 ($MILLION)
TABLE 62.CHINA INTELLIGENT VIRTUAL ASSISTANT MARKET, BY INDUSTRY VERTICAL, 2019-2027 ($MILLION)
TABLE 63.AUSTRALIA INTELLIGENT VIRTUAL ASSISTANT MARKET, BY TECHNOLOGY, 2019-2027 ($MILLION)
TABLE 64.AUSTRALIA INTELLIGENT VIRTUAL ASSISTANT MARKET, BY PRODUCT, 2019-2027 ($MILLION)
TABLE 65.AUSTRALIA INTELLIGENT VIRTUAL ASSISTANT MARKET, BY INDUSTRY VERTICAL, 2019-2027 ($MILLION)
TABLE 66.INDIA INTELLIGENT VIRTUAL ASSISTANT MARKET, BY TECHNOLOGY, 2019-2027 ($MILLION)
TABLE 67.INDIA INTELLIGENT VIRTUAL ASSISTANT MARKET, BY PRODUCT, 2019-2027 ($MILLION)
TABLE 68.INDIA INTELLIGENT VIRTUAL ASSISTANT MARKET, BY INDUSTRY VERTICAL, 2019-2027 ($MILLION)
TABLE 69.SOUTH KOREA INTELLIGENT VIRTUAL ASSISTANT MARKET, BY TECHNOLOGY, 2019-2027 ($MILLION)
TABLE 70.SOUTH KOREA INTELLIGENT VIRTUAL ASSISTANT MARKET, BY PRODUCT, 2019-2027 ($MILLION)
TABLE 71.SOUTH KOREA INTELLIGENT VIRTUAL ASSISTANT MARKET, BY INDUSTRY VERTICAL, 2019-2027 ($MILLION)
TABLE 72.REST OF ASIA-PACIFIC INTELLIGENT VIRTUAL ASSISTANT MARKET, BY TECHNOLOGY, 2019-2027 ($MILLION)
TABLE 73.REST OF ASIA-PACIFIC INTELLIGENT VIRTUAL ASSISTANT MARKET, BY PRODUCT, 2019-2027 ($MILLION)
TABLE 74.REST OF ASIA-PACIFIC INTELLIGENT VIRTUAL ASSISTANT MARKET, BY INDUSTRY VERTICAL, 2019-2027 ($MILLION)
TABLE 75.LAMEA INTELLIGENT VIRTUAL ASSISTANT MARKET, BY TECHNOLOGY, 2019-2027 ($MILLION)
TABLE 76.LAMEA INTELLIGENT VIRTUAL ASSISTANT MARKET, BY PRODUCT, 2019-2027 ($MILLION)
TABLE 77.LAMEA INTELLIGENT VIRTUAL ASSISTANT MARKET, BY INDUSTRY VERTICAL, 2019-2027 ($MILLION)
TABLE 78.LATIN AMERICA INTELLIGENT VIRTUAL ASSISTANT MARKET, BY TECHNOLOGY, 2019-2027 ($MILLION)
TABLE 79.LATIN AMERICA INTELLIGENT VIRTUAL ASSISTANT MARKET, BY PRODUCT, 2019-2027 ($MILLION)
TABLE 80.LATIN AMERICA INTELLIGENT VIRTUAL ASSISTANT MARKET, BY INDUSTRY VERTICAL, 2019-2027 ($MILLION)
TABLE 81.MIDDLE EAST INTELLIGENT VIRTUAL ASSISTANT MARKET, BY TECHNOLOGY, 2019-2027 ($MILLION)
TABLE 82.MIDDLE EAST INTELLIGENT VIRTUAL ASSISTANT MARKET, BY PRODUCT, 2019-2027 ($MILLION)
TABLE 83.MIDDLE EAST INTELLIGENT VIRTUAL ASSISTANT MARKET, BY INDUSTRY VERTICAL, 2019-2027 ($MILLION)
TABLE 84.AFRICA INTELLIGENT VIRTUAL ASSISTANT MARKET, BY TECHNOLOGY, 2019-2027 ($MILLION)
TABLE 85.AFRICA INTELLIGENT VIRTUAL ASSISTANT MARKET, BY PRODUCT, 2019-2027 ($MILLION)
TABLE 86.AFRICA INTELLIGENT VIRTUAL ASSISTANT MARKET, BY INDUSTRY VERTICAL, 2019-2027 ($MILLION)
TABLE 87.KEY NEW PRODUCT LAUNCHES (2018-2020)
TABLE 88.PRODUCTDEVELOPMENT (2018-2020)
TABLE 89.COLLABORATION (2018-2020)
TABLE 90.ACQUISTION (2018-2020)
TABLE 91.PARTNERSHIP (2018-2020)
TABLE 92.BUSINESS EXPANSION (2018-2020)
TABLE 93.ALPHABET INC.: KEY EXECUTIVES
TABLE 94.ALPHABET INC.: COMPANY SNAPSHOT
TABLE 95.ALPHABET INC.: OPERATING SEGMENTS
TABLE 96.ALPHABET INC.: PRODUCT PORTFOLIO
TABLE 97.AMAZON.COM INC.: KEY EXECUTIVES
TABLE 98.AMAZON.COM INC.: COMPANY SNAPSHOT
TABLE 99.AMAZON.COM INC.: OPERATING SEGMENTS
TABLE 100.AMAZON.COM INC.: PRODUCT PORTFOLIO
TABLE 101.APPLE INC.: KEY EXECUTIVES
TABLE 102.APPLE INC.: COMPANY SNAPSHOT
TABLE 103.APPLE INC.: PRODUCT CATEGORIES
TABLE 104.APPLE INC.: PRODUCT PORTFOLIO
TABLE 105.ARTIFICIAL SOLUTIONS: KEY EXECUTIVES
TABLE 106.ARTIFICIAL SOLUTIONS: COMPANY SNAPSHOT
TABLE 107.ARTIFICIAL SOLUTIONS: PRODUCT PORTFOLIO
TABLE 108.EGAIN CORPORATION: KEY EXECUTIVES
TABLE 109.EGAIN CORPORATION: COMPANY SNAPSHOT
TABLE 110.EGAIN CORPORATION: PRODUCT PORTFOLIO
TABLE 111.INTERNATIONAL BUSINESS MACHINES CORPORATION: KEY EXECUTIVES
TABLE 112.INTERNATIONAL BUSINESS MACHINES CORPORATION: COMPANY SNAPSHOT
TABLE 113.INTERNATIONAL BUSINESS MACHINES CORPORATION: OPERATING SEGMENTS
TABLE 114.INTERNATIONAL BUSINESS MACHINES CORPORATION: PRODUCT PORTFOLIO
TABLE 115.IPSOFT INC.: KEY EXECUTIVES
TABLE 116.IPSOFT INC.: COMPANY SNAPSHOT
TABLE 117.IPSOFT INC.: PRODUCT PORTFOLIO
TABLE 118.NUANCE COMMUNICATIONS, INC.: KEY EXECUTIVES
TABLE 119.NUANCE COMMUNICATIONS, INC.: COMPANY SNAPSHOT
TABLE 120.NUANCE COMMUNICATIONS, INC.: OPERATING SEGMENTS
TABLE 121.NUANCE COMMUNICATIONS, INC.: PRODUCT PORTFOLIO
TABLE 122.NUANCE COMMUNICATIONS, INC.: KEY STRATEGIC MOVES AND DEVELOPMENTS
TABLE 123.VERINT SYSTEMS INC.: KEY EXECUTIVES
TABLE 124.VERINT SYSTEMS INC.: COMPANY SNAPSHOT
TABLE 125.VERINT SYSTEMS INC: OPERATING SEGMENTS
TABLE 126.VERINT SYSTEMS INC.: PRODUCT PORTFOLIO
TABLE 127.SAMSUNG ELECTRONICS CO., LTD.: KEY EXECUTIVES
TABLE 128.SAMSUNG ELECTRONICS CO., LTD.: COMPANY SNAPSHOT
TABLE 129.SAMSUNG ELECTRONICS CO., LTD.: OPERATING SEGMENTS
TABLE 130.SAMSUNG ELECTRONICS CO., LTD.: PRODUCT PORTFOLIO

LIST OF FIGURES

FIGURE 01.KEY MARKET SEGMENTS
FIGURE 02.INTELLIGENT VIRTUAL ASSISTANT MARKET, 2019–2027
FIGURE 03.INTELLIGENT VIRTUAL ASSISTANT MARKET, BY COUNTRY, 2019-2027
FIGURE 04.TOP IMPACTING FACTORS
FIGURE 05.TOP INVESTMENT POCKETS
FIGURE 06.MODERATE -TO-HIGH BARGAINING POWER OF SUPPLIERS
FIGURE 07.LOW-TO-HIGH BARGAINING POWER OF BUYERS
FIGURE 08.LOW-TO-HIGH THREAT OF SUBSTITUTES
FIGURE 09.LOW THREAT OF NEW ENTRANTS
FIGURE 10.LOW-TO-HIGH COMPETITIVE RIVALRY
FIGURE 11.VALUE CHAIN OF CLOUD COMPUTING SERVICES MARKET
FIGURE 12.MARKET DYNAMICS: GLOBAL INTELLIGENT VIRTUAL ASSISTANT MARKET
FIGURE 13.INDUSTRY ROADMAP OF GLOBAL INTELLIGENT VIRTUAL ASSISTANT MARKET
FIGURE 14.IMPACT OF GOVERNMENT & DEFENSE REGULATIONS ON THE GLOBAL INTELLIGENT VIRTUAL ASSISTANT MARKET
FIGURE 15.INTELLIGENT VIRTUAL ASSISTANT MARKET, BY PRODUCT, 2019–2027 ($MILLION)
FIGURE 16.COMPARATIVE SHARE ANALYSIS OF INTELLIGENT VIRTUAL ASSISTANT MARKET FOR CHATBOTS, BY COUNTRY, 2019 & 2027 (%)
FIGURE 17.COMPARATIVE SHARE ANALYSIS OF INTELLIGENT VIRTUAL ASSISTANT MARKET FOR SMART SPEAKERS, BY COUNTRY, 2019 & 2027 (%)
FIGURE 18.INTELLIGENT VIRTUAL ASSISTANT MARKET, BY TECHNOLOGY, 2019–2027 ($MILLION)
FIGURE 19.COMPARATIVE SHARE ANALYSIS OF INTELLIGENT VIRTUAL ASSISTANT MARKET FOR TEXT-TO-SPEECH, BY COUNTRY, 2019 & 2027 (%)
FIGURE 20.COMPARATIVE SHARE ANALYSIS OF INTELLIGENT VIRTUAL ASSISTANT MARKET FOR SPEECH RECOGNITION, BY COUNTRY, 2019 & 2027 (%)
FIGURE 21.COMPARATIVE SHARE ANALYSIS OF INTELLIGENT VIRTUAL ASSISTANT MARKET FOR TEXT BASED, BY COUNTRY, 2019 & 2027 (%)
FIGURE 22.INTELLIGENT VIRTUAL ASSISTANT MARKET, BY INDUSTRY VERTICAL, 2019–2027 ($MILLION)
FIGURE 23.COMPARATIVE SHARE ANALYSIS OF INTELLIGENT VIRTUAL ASSISTANT MARKET FOR BFSI, BY COUNTRY, 2019 & 2027 (%)
FIGURE 24.COMPARATIVE SHARE ANALYSIS OF INTELLIGENT VIRTUAL ASSISTANT MARKET FOR IT & TELECOMMUNICATIONS, BY COUNTRY, 2019 & 2027 (%)
FIGURE 25.COMPARATIVE SHARE ANALYSIS OF INTELLIGENT VIRTUAL ASSISTANT MARKET FOR GOVERNMENT & DEFENSE, BY COUNTRY,  2019 & 2027 (%)
FIGURE 26.COMPARATIVE SHARE ANALYSIS OF INTELLIGENT VIRTUAL ASSISTANT MARKET FOR RETAIL, BY COUNTRY,  2019 & 2027 (%)
FIGURE 27.COMPARATIVE SHARE ANALYSIS OF INTELLIGENT VIRTUAL ASSISTANT MARKET FOR HEALTHCARE, BY COUNTRY,  2019 & 2027 (%)
FIGURE 28.COMPARATIVE SHARE ANALYSIS OF INTELLIGENT VIRTUAL ASSISTANT MARKET FOR TRAVELLING & HOSPITALITY, BY COUNTRY,  2019 & 2027 (%)
FIGURE 29.COMPARATIVE SHARE ANALYSIS OF INTELLIGENT VIRTUAL ASSISTANT MARKET FOR AUTOMOTIVE, BY COUNTRY,  2019 & 2027 (%)
FIGURE 30.COMPARATIVE SHARE ANALYSIS OF INTELLIGENT VIRTUAL ASSISTANT MARKET FOR MEDIA & ENTERTAINMENT, BY COUNTRY,  2019 & 2027 (%)
FIGURE 31.COMPARATIVE SHARE ANALYSIS OF INTELLIGENT VIRTUAL ASSISTANT MARKET FOR MANUFACTURING, BY COUNTRY,  2019 & 2027 (%)
FIGURE 32.COMPARATIVE SHARE ANALYSIS OF INTELLIGENT VIRTUAL ASSISTANT MARKET FOR OTHERS, BY COUNTRY, 2019 & 2027 (%)
FIGURE 33.U.S. INTELLIGENT VIRTUAL ASSISTANT MARKET, 2019-2027 ($MILLION)
FIGURE 34.CANADA INTELLIGENT VIRTUAL ASSISTANT MARKET, 2019-2027 ($MILLION)
FIGURE 35.GERMANY INTELLIGENT VIRTUAL ASSISTANT MARKET, 2019-2027 ($MILLION)
FIGURE 36.FRANCE INTELLIGENT VIRTUAL ASSISTANT MARKET, 2019-2027 ($MILLION)
FIGURE 37.UK INTELLIGENT VIRTUAL ASSISTANT MARKET, 2019-2027 ($MILLION)
FIGURE 38.RUSSIA INTELLIGENT VIRTUAL ASSISTANT MARKET, 2019-2027 ($MILLION)
FIGURE 39.ITALY INTELLIGENT VIRTUAL ASSISTANT MARKET, 2019-2027 ($MILLION)
FIGURE 40.REST OF EUROPE INTELLIGENT VIRTUAL ASSISTANT MARKET, 2019-2027 ($MILLION)
FIGURE 41.JAPAN INTELLIGENT VIRTUAL ASSISTANT MARKET, 2019-2027 ($MILLION)
FIGURE 42.CHINA INTELLIGENT VIRTUAL ASSISTANT MARKET, 2019-2027 ($MILLION)
FIGURE 43.AUSTRALIA INTELLIGENT VIRTUAL ASSISTANT MARKET, 2019-2027 ($MILLION)
FIGURE 44.INDIA INTELLIGENT VIRTUAL ASSISTANT MARKET, 2019-2027 ($MILLION)
FIGURE 45.SOUTH KOREA INTELLIGENT VIRTUAL ASSISTANT MARKET, 2019-2027 ($MILLION)
FIGURE 46.REST OF ASIA-PACIFIC INTELLIGENT VIRTUAL ASSISTANT MARKET, 2019-2027 ($MILLION)
FIGURE 47.LAMEA INTELLIGENT VIRTUAL ASSISTANT MARKET, BY COUNTRY, 2019-2027 ($MILLION)
FIGURE 48.LATIN AMERICA INTELLIGENT VIRTUAL ASSISTANT MARKET, 2019-2027 ($MILLION)
FIGURE 49.MIDDLE EAST INTELLIGENT VIRTUAL ASSISTANT MARKET, 2019-2027 ($MILLION)
FIGURE 50.AFRICA INTELLIGENT VIRTUAL ASSISTANT MARKET, 2019-2027 ($MILLION)
FIGURE 51.KEY PLAYER POSITIONING ANLYSIS: GLOBAL INTELLIGENT VIRTUAL ASSISTANT MARKET
FIGURE 52.TOP WINNING STRATEGIES, BY YEAR, 2017-2020
FIGURE 53.TOP WINNING STRATEGIES, BY DEVELOPMENT, 2017-2020
FIGURE 54.TOP WINNING STRATEGIES, BY COMPANY, 2018-2020
FIGURE 55.COMPETITIVE DASHBOARD
FIGURE 56.COMPETITIVE DASHBOARD
FIGURE 57.COMPETITIVE HEATMAP OF KEY PLAYERS
FIGURE 58.R&D EXPENDITURE, 2017–2019 ($MILLION)
FIGURE 59.ALPHABET INC.: REVENUE, 2017–2019 ($MILLION)
FIGURE 60.ALPHABET INC.: REVENUE SHARE BY SEGMENT, 2019 (%)
FIGURE 61.ALPHABET INC.: REVENUE SHARE BY REGION, 2019 (%)
FIGURE 62.AMAZON.COM, INC.: REVENUE, 2017–2019 ($MILLION)
FIGURE 63.AMAZON.COM, INC.: REVENUE SHARE BY SEGMENT, 2019 (%)
FIGURE 64.AMAZON.COM, INC.: REVENUE SHARE BY REGION, 2019 (%)
FIGURE 65.R&D EXPENDITURE, 2017–2019 ($MILLION)
FIGURE 66.APPLE INC.: REVENUE, 2017–2019 ($MILLION)
FIGURE 67.APPLE INC.: REVENUE SHARE BY SEGMENT, 2019 (%)
FIGURE 68.APPLE INC.: REVENUE SHARE BY REGION, 2019 (%)
FIGURE 69.ARTIFICIAL SOLUTIONS: REVENUE, 2016–2018 ($MILLION)
FIGURE 70.R&D EXPENDITURE, 2017–2019 ($MILLION)
FIGURE 71.EGAIN CORPORATION: REVENUE, 2017–2019 ($MILLION)
FIGURE 72.EGAIN CORPORATION: REVENUE SHARE BY REGION, 2019 (%)
FIGURE 73.R&D EXPENDITURE, 2017–2019 ($MILLION)
FIGURE 74.INTERNATIONAL BUSINESS MACHINES CORPORATION: REVENUE, 2017–2019 ($MILLION)
FIGURE 75.INTERNATIONAL BUSINESS MACHINES CORPORATION: REVENUE SHARE BY SEGMENT, 2019 (%)
FIGURE 76.INTERNATIONAL BUSINESS MACHINES CORPORATION: REVENUE SHARE BY REGION, 2019 (%)
FIGURE 77.R&D EXPENDITURE, 2017–2019 ($MILLION)
FIGURE 78.NUANCE COMMUNICATIONS, INC.: REVENUE, 2017–2019 ($MILLION)
FIGURE 79.NUANCE COMMUNICATIONS, INC.: REVENUE SHARE BY SEGMENT, 2019 (%)
FIGURE 80.NUANCE COMMUNICATIONS, INC.: REVENUE SHARE BY REGION, 2019 (%)
FIGURE 81.R&D EXPENDITURE, 2017–2019 ($MILLION)
FIGURE 82.VERINT SYSTEMS INC: REVENUE, 2017–2019 ($MILLION)
FIGURE 83.VERINT SYSTEMS INC: REVENUE SHARE BY SEGMENT, 2019 (%)
FIGURE 84.VERINT SYSTEMS INC: REVENUE SHARE BY REGION, 2019 (%)
FIGURE 85.R&D EXPENDITURE, 2017–2019 ($MILLION)
FIGURE 86.SAMSUNG ELECTRONICS CO., LTD.: REVENUE, 2017–2019 ($MILLION)
FIGURE 87.SAMSUNG ELECTRONICS CO., LTD.: REVENUE SHARE BY SEGMENT, 2019 (%)
FIGURE 88.SAMSUNG ELECTRONICS CO., LTD.: REVENUE SHARE BY REGION, 2019 (%)

 
 

Intelligent virtual assistant (IVA) market is a crucial part of the software industry, facilitating animated or digital avatar representation of search applications and offering quick response to customer queries and increased performance as compared to human assistance. Some of the major benefits provided by IVA technology arequick response and improved customer satisfaction at less cost. 

Intelligent virtual assistant technology is more popular in parts of North America and Europe. However, itis rapidly expanding in Asia-Pacific, especially in China and Japan. This technology has been gaining traction dueto increased adoption in various industries such asS BFI, retail, e-commerce, and others. 

The IVA offers improved customer assistant and customer engagement. Therefore, globalintelligent virtual assistant market is rapidly expanding and replacing old technologies, owing to unmatched superior benefits. IVA has helped enterprises to improve its communication with customers and clients, leading to a higher customer satisfaction. Furthermore, on-going technological advancements and aggrandized use of IVA technology in large-scale enterprises drivethe market growth in developing and emerging economies

The key players operating in the global intelligent virtual assistant market include Alphabet Inc., Amazon.com, Inc., Apple Inc., Artificial Solutions, EGain Corporation, International Business Machines Corporation, IPsoft Inc., Nuance Communications, Inc., Verint Systems Inc., and Samsung Electronics Co., Ltd.Major players have adopted various revenue and business growth strategies to enhance and develop their product portfolio, strengthen their intelligent virtual assistant market share, and help them increase their market penetration.
 

 

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