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Mobile VoIP Market

Mobile VoIP Market Size, Share, Competitive Landscape and Trend Analysis Report by Operating System, by Model, by Application : Global Opportunity Analysis and Industry Forecast, 2021-2031

IC : Telecom & Wireless

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Author's: Mayabrahmma Akhila| Beesetty Yogendra| Shadaab Khan | Onkar Sumant
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Mobile VoIP Market Research, 2031

The global mobile voip market was valued at $49.2 billion in 2021, and is projected to reach $327.5 billion by 2031, growing at a CAGR of 21.1% from 2022 to 2031.

Mobile VoIP also known as mVoIP is a convenient and low-cost method of communicating via mobile devices such as smartphones and tablets, using voice over internet protocol to communicate. Mobile VoIP industry communicates efficiently by utilizing mobile devices 3G, 4G, GSM, or other internet services. Users can save money using mobile VoIP, whether calling, messaging, or video conferencing. Moreover, digital data transmission over VoIP is faster because digital data is divided into packets, with each packet using the shortest path. Mobile VoIP users can take advantage of no roaming expenses, unlimited messaging, and inexpensive incoming call charges, among other things. Users can access mobile VoIP services by downloading and installing mobile VoIP software. 

Increase in penetration of smart devices along with high internet connectivity and surge in popularity of innovative and user-friendly applications boost the growth of the mobile VoIP market. In addition, the increase in advanced consumer electronics is positively impacting the growth of the mobile VoIP market. However, lack of awareness about mobile VoIP software and surge in security concerns hamper the mobile VoIP market growth. On the contrary, increase in adoption of cloud-based security application is expected to offer remunerative opportunities for the expansion of the mobile VoIP market during the forecast period.

Mobile VoIP Market

The mobile voip market is segmented into Operating System, Model and Application.

Segment Review 

The mobile VoIP market is segmented on the basis of operating system, application, model, and region. By operating system, it is classified into android and iOS. By application, it is divided into video sharing, screen sharing, file sharing, and others. By model, it is classified into premium model and enterprise model. By region, the market is analyzed across North America, Europe, Asia-Pacific, and LAMEA.  

Mobile VoIP Market by Model

In terms of model, the premium model segment holds the highest mobile VoIP market share in 2021, as it provide high-quality communication services to consumers who mainly uses mobile VoIP for communication. However, the enterprise model segment is expected to grow at the highest rate during the forecast period, as it helps improve business productivity through effective routing based on skill set. 

Mobile VoIP Market by Region

Region-wise, the mobile VoIP market size was dominated by North America in 2021. The region is expected to retain its position during the forecast period, owing to high penetration of mobile devices and faster internet connections. Asia-Pacific is also expected to witness significant growth during the forecast period, owing to large number of smartphone users in this region. 

The key players that operate in the mobile VoIP industry market are Cisco Systems, Inc, Microsoft Corporation, Citrix System, Inc, Rakuten, Facebook, Inc, Zoom Video Communications, Inc, Ribbon Communications Operating Company, Inc, 8x8, Inc, 3Cx, Mitel Networks Corp, Jive Software. These players have adopted various strategies to increase their market penetration and strengthen their position in the industry. 

Digital Capabilities: 

Mobile VoIP is a service that provides voice communications over internet protocol networks. Mobile VoIP can be used by users on mobile devices, either through the phone's native dialer or an application installed on it. The service has taken the world by storm and is increasingly getting popular as more and more users are preferring to use their mobile devices or smartphones for calling purposes. additionally, there's a growing demand for mobile VoIP services around the globe which will eventually help to drive the growth of the market during the forecast period. Mobile VoIP or internet-based phone services are one such solution providers who make use of the latest network infrastructure like long term evolution (LTE), wideband code division multiple access (WCDMA) for establishing reliable voice call services over wireless data networks instead of using traditional circuit-switched telephone lines used by public switched telephone network (PSTN). Moreover, this technology can be used on smartphones, tablets, and computers. Furthermore, many VoIP service providers offer hardware-based and software-based phones. In addition, a hardware-based VoIP phone resembles a traditional hard-wired or cordless telephone. These phones include physical features, such as a speakerphone or microphone, touchpad, and display hardware to show user input and caller ID. VoIP phones also feature call transfer, multiparty calling and support for multiple VoIP accounts. Some VoIP phones can transmit and receive image data during calls, so they are considered video telephones. Software-based IP phones, also known as softphones, are virtual phone software clients installed on a user's computer or mobile device. Softphone clients offer similar capabilities to hardware-based IP phones, such as voicemail, call conferencing and call transfer. Some key providers may offer additional capabilities, such as video conferencing and instant messaging (IM). 

End-user Adoption: 

With an increase in competition, major market players have started partnering with companies to expand their market penetration and reach. For instance, in September 2021, a Montreal-based VoIP Provider launched Partner Program. This program has been designed for people who consult with organizations to simplify their communications, integrate complex systems, or simply source communication deals. 

Due to technological advancements across the world and the rise in demand for mobile VoIP, various companies have expanded their current product portfolios and innovations with increased diversification among customers. For instance, in May 2022, Maxis launched a new solution called Managed Voice with the convergence of voice, data and video and the ability to access new services over broadband and IP services. For instance, in in November 2022, Cisco Recognized as a 2022 Gartner Peer Insights™ Customers’ Choice for Meeting Solutions for the Webex Suite.  

Moreover, with an increase in competition, major market players have started acquiring with companies to expand their market penetration and reach. For instance, in October 2019, 3CX acquired WP-Live Chat, this strategic decision is likely to help the corporation boost its market position. 

Government Regulations:  

All well-governed industries should be able to demonstrate due diligence to ensure regulatory compliance in applicable fields, including IT. Organizations are increasing adoption of advanced technologies heavily influenced by COVID-19. VoIP is now regulated at both the federal and state level with oversight and regulations. For instance, the federal communications commission (FCC) has expanded jurisdiction to include “interconnected” VoIP services, which enable users to make or receive calls across the internet. In addition, federal and state governments are improving their track plans for various privacy laws, which are applicable for data that are involved in their operations. For instance, the Gramm-Leach-Bliley Act not only covers banks, but also securities firms, and other companies, and companies providing many other types of products and services. For instance, in March 2022, U.S. and European Commission announce new trans-Atlantic data privacy framework to put in place new safeguards to ensure that signals surveillance activities are necessary and proportionate in the pursuit of defined national security objectives. Furthermore, the general data protection regulation (GDPR) act imposed by the European Government mitigates the risk of cyber security and any potential data breaches. Emerging countries of Asia-Pacific are developing stringent regulations, which comprise privacy, government regulatory environment, and intellectual property protection 


Top Impacting Factors 

Increase in penetration of smart devices along with the high internet connectivity 

Surge in demand for mobile VoIP among enterprises to provide higher bandwidth communication network among industries and to replace traditional networking services for increasing the efficiency of organizations drives the growth of the market. In addition, the introduction of smart technology across smart devices has created an internet-enabled ecosystem. Furthermore, high-speed internet encourages end-consumers to purchase smart and connected products and the widespread presence of high-speed network infrastructures coupled with lowering data charges are further catalyzing the market for mobile VoIP services. In addition, several smartphone manufacturers are launching advanced product variants with improved features, such as augmented reality, flexible screens, holographic displays, etc., to provide higher compatibility with mobile VoIP services. Moreover, increase in demand for laptops, tablets, smartphones, and bring-your-own-devices, as well as the development of high-speed network connections across regions and Technological developments in wireless connectivity, such as general packet radio service (GPRS) & Wi-Fi, and worldwide interoperability for microwave access (WiMAX), are projected to drive the growth of the market. 

Surge in popularity of innovative and user-friendly applications 

Increase in popularity of innovative and user-friendly applications, such as WhatsApp, Line, Skype, Viber, for enhancing the smartphone functionality regarding communication and connectivity is propelling the market growth In addition, increase in demand for innovative applications the eCommerce business has increased with advance communication technology so that more people are preferring online shopping for making the purchase and number of users are growing significantly which drives the growth of the market. For instance, Recent study by IJECE have shown that the most popular instant messengers like WhatsApp, Viber and Telegram. Even, Facebook acquired WhatsApp due to having huge users with many integrated features that allows the phone calls and sends the text messages for free and there is no subscription and also offers the users an open-source platform with no ads, a clean fast interface with security. Moreover, market players across the globe are adopting various advance technology such as blockchain technology, big data and artificial intelligence to increase the productivity with minimal resource utilized drives the growth of the market. Furthermore, the outbreak of the COVID-19 pandemic had led to the implementation of lockdowns across several nations, thereby propelling the adoption of remote working models. As a result, there is an increasing demand for mobile VoIP services for video conferencing and virtual connectivity to maintain the operational workflow across various organizations. 


  • The study provides an in-depth analysis of mobile VoIP market forecast along with current trends and future estimations to explain the imminent investment pockets. 

  • Information about key drivers, restraints, and opportunities and their impact analysis on mobile VoIP market trends is provided in the report. 

  • Porter’s five forces analysis illustrates the potency of the buyers and suppliers operating in the industry. 

  • The mobile VoIP market analysis from 2022 to 2031 is provided to determine the market potential.

Mobile VoIP Market Report Highlights

Aspects Details
Market Size By 2031

USD 327.5 billion

Growth Rate

CAGR of 21.1%

Forecast period

2021 - 2031

Report Pages


By Operating System
  • Android
  • iOS
By Model
  • Premium Model
  • Enterprise Model
By Application
  • Video Sharing
  • Screen Sharing
  • File Sharing
  • Others
By Region
  • North America  (U.S., Canada)
  • Europe  (UK, Germany, France, Spain, Italy, Rest of Europe)
  • Asia-Pacific  (China, Japan, South Korea, India, Australia, Rest of Asia-Pacific)
  • LAMEA  (Latin America, Middle East, Africa)
Key Market Players

Rakuten Group, Inc., Zoom Video Communications, Inc., Citrix Systems Inc., 3cx, Mitel Networks Corp., 8x8, Inc., Microsoft Corporation, Facebook, Cisco Systems Inc., ribbon communications

Analyst Review

mVoIP is an extension of mobility to a voice over IP network. Two types of communication are generally supported telephones using DECT or PCS protocols for short range or campus communications where all base stations are linked into the same LAN, and wider area communications using 3G or 4G protocols. In addition, it has several methodologies that allow a mobile handset to be integrated into a VoIP network. 

The global mobile VoIP market is expected to register high growth due to rise in demand for new and advanced technology, as well as the rising proliferation of smartphones, particularly in developing economies, and the rising popularity of innovative and user-friendly applications including Skype, Viber, Line, and WhatsApp are driving the demand for mobile VoIP services. These apps enhance smartphone functionality regarding communication, connectivity, and entertainment, which exploits the full potential of the device is one of the most significant factors driving the growth of the market. 

With surge in demand for a mobile VoIP, various companies have established alliances to increase their capabilities. For instance, in February 2022 DIDWW, a global telecom operator providing first-rate VoIP communications and SIP trucking services partnered with VoIP studio, a leading provider of a professional-grade cloud telephony system. This initiative has equipped VoIP studio customers with a highly flexible and scalable VoIP communications solution for smooth business expansion. 

In addition, with further growth in investment across the world and the rise in demand for mobile VoIP, various companies have expanded their current product portfolio with increased diversification among customers. For instance, in November 2022, zoom launched Zoom Phone service in India and it is a voice over internet protocol (VoIP) based service, that allows businesses to make phone calls using Zoom. Similar services are also offered by competitors Microsoft Teams and Cisco’s WebEx. 

Author Name(s) : Mayabrahmma Akhila| Beesetty Yogendra| Shadaab Khan | Onkar Sumant
Frequently Asked Questions?

The mobile VoIP market is estimated to grow at a CAGR of 21.1% from 2022 to 2031.

The mobile VoIP market is projected to reach $ 327.5 billion by 2031.

Increase in penetration of smart devices along with high internet connectivity and a the growing popularity of innovative and user-friendly applications is boosting the growth of the mobile VoIP market. In addition, the increase in advanced consumer electronics is positively impacts the growth of the mobile VoIP market.

The key players profiled in the report include ASUSTeK Computer Inc, Huawei Technologies Co., Ltd, LG Electronics, Microsoft Corporation, Motorola Mobility LLC, Samsung, TCL Technology, Vivo Mobile Pvt Ltd, Xiaomi Corporation, and ZTE Corporation.

The key growth strategies of mobile VoIP market players include product portfolio expansion, mergers & acquisitions, agreements, geographical expansion, and collaborations.

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Mobile VoIP Market

Global Opportunity Analysis and Industry Forecast, 2021-2031