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Multi-vendor Support Services Market

Multi-Vendor Support Services Market by Service Type (Hardware Support Service and Software Support Service), Enterprise Size (Large Enterprises and Small & Medium Enterprises), Application (Financial and Accounting, Human Resource, Supply Chain, IT Operations, Sales and Marketing, Production and Others) and Industry Vertical (IT & Telecom, Government and Defense, Logistics and transportation, Manufacturing, BFSI, Healthcare, Energy & Power and Others): Global Opportunity Analysis and Industry Forecast, 2021–2030.

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Oct 2021 | 166 Views
Author(s) : Vineet Kumar
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Multi-Vendor Support Services Market Statistics - 2030

Multi-vendor support service is a system of services which assists in the planning and management of outsourced IT services. The multi-vendor support service system is designed to support businesses in the management and monitoring the exposure to risk caused by the third-party services providers. Various companies are replacing its traditional systems with multi-vendor IT support service systems to advance real-time visibility in the controls and risks associated with IT-related services as well as to automate and simplify the supplier management lifecycle. Multi-vendor support services include expert services offered to the customer companies for the products which the service provider itself manufactured and deployed at the customer's site as well as for the products made by other firms. This allows the businesses to centralize all of their service needs and do not have to rely on the multiple service providers for troubleshoot issues associated with its IT infrastructure.

Market scope and structure analysis:

Report Metric


  Market size available for years


  Base year considered


  Forecast period


  Forecast units

  Value ($)

  Segments covered

Service Type, Enterprise Size, Application, Industry Vertical and Region.

  Regions covered

North America (U.S. and Canada), Europe (Germany, UK, France, and rest of Europe), Asia-Pacific (China, Japan, India, and rest of Asia-Pacific), Latin America (Brazil, Mexico, and rest of LATAM) and Middle East & Africa

  Companies covered

Major players include: Abtech Technologies, International Business Machines Corporation, Dell Technologies Inc., HP Inc., NortonLifeLock Inc., Oracle Corporation, Fujitsu Ltd., Lenovo Group Limited, Hitachi Ltd., NEC Corporation


Impact of COVID-19 on Multi-Vendor Support Services Market-

  • Since the COVID-19 virus outbreak in December 2019 and became a global pandemic. The unstoppable spread of disease in almost 180+ countries around the globe with the World Health Organization declaring it a public health emergency has led to downfall of the global economy. The global impacts of the corona virus disease 2019 have already started to be felt and are expected to significantly affect the global multi-vendor support services market.
  • At the time of the COVID-19 pandemic, remote working has risen around the world. Multi-vendor support services providers are getting the opportunity to take an advantage to resolve the business problems and to maintain a smooth work environment. IT companies are developing the intelligent network support that provides a practical support model that helps the user to identify issues before they happen and affect business operations.

Top impacting factors: Market Scenario Analysis, Trends, Drivers, and Impact Analysis

The rise in changes in the IT infrastructure, increase in maintenance costs of original equipment manufacturer services, and reduction in IT support & maintenance complexities are the key growth drivers of the multi-vendor support services market. In addition, businesses continually invest significantly on newer technological systems, such as cloud and IoT to improve efficiency of its business operations and serve their customers well and these new technology drives the market growth. However, loss of control over IT assets and concerns over sharing of proprietary data, and privacy and security issues are the factors that hamper the market growth. Furthermore, increase in need for new levels of support services and surge in use of centralized support services are responsible to provide lucrative opportunities for the growth of multi-vendor support services.

The market trends for multi-vendor support services market are as follows:

Adoption of multi-vendor support services by sales and marketing segment:

IT applications help improve businesses marketing and sales distribution activities. Businesses are using customer relationship management software solutions as well as other associated services to help manage customers and prospects, send e-mail messages and making phone calls. Moreover, marketing activities have changed significantly over the past few years, as businesses are concentrating on digital marketing and utilizing advanced analytics to find customer choices and current market trends. Businesses are digitalizing their business application and multi-vendor support services for improving the efficiency of the business operations by increasing life cycle of devices. Businesses also manage software updates and maintain the IT infrastructure with the help of services such as practical reporting and analytics, remote counselling, and practical maintenance services.

Asia-Pacific is expected to observe the growth in the forecasted period:

The increase in international competition and strong economic growth in developing countries, such as India and China, boosts the growth of the multi-vendor support services market in the Asia-Pacific region. The technological environment of the Asia-Pacific region is strongly dependent on technological advancements. Therefore, businesses are quickly implementing multi-vendor support services to improve the efficiency of the entire infrastructure and reduce the maintenance and technical support service costs.

Key segments covered:


Sub segments

  Service Type

  1. Hardware Support Service
  2. Software Support Service

  Enterprise Size

  1. Large Enterprises
  2. Small & Medium Enterprises


  1. Financial and Accounting
  2. Human Resource
  3. Supply Chain
  4. IT Operations
  5. Sales and Marketing
  6. Production
  7. Others

  Industry Vertical

  1. IT & Telecom
  2. Government and Defense
  3. Logistics and Transportation
  4. Manufacturing
  5. BFSI
  6. Healthcare
  7. Energy & Power
  8. Others


Key benefits of the report:

  • This study presents analytical depiction of the multi-vendor support services market along with the current trends and future estimations to determine the imminent investment pockets.
  • The report presents information related to key drivers, restraints, and opportunities along with detailed analysis of the market share.
  • The current market is quantitatively analyzed from 2021 to 2030 to highlight the market growth scenario.
  • Porter’s five forces analysis illustrates the potency of buyers & suppliers in the market.
  • The report provides a detailed market analysis based on the present and future competitive intensity of the market.

Questions answered in the multi-vendor support services market research report:

  • Who are the leading market players active in multi-vendor support services market?
  • What would be the detailed impact of COVID-19 on multi-vendor support services market?
  • What current trends would influence the market in the next few years??
  • What are the driving factors, restraints, and opportunities in the multi-vendor support services market?
  • What are the projections for the future that would help in taking further strategic steps?
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