Allied Market Research

2024

Private Branch Exchange Market

Private Branch Exchange Market Size, Share, Competitive Landscape and Trend Analysis Report by Component, by Type, by Organization Size and by Industry Vertical : Global Opportunity Analysis and Industry Forecast, 2023-2032

IC : Software and Services

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Author's: | Onkar Sumant
Publish Date:

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Private Branch Exchange Market Insight: 

A private branch exchange (PBX) is a mobile network used widely for effective voice communication between business owners in an enterprise.The phone serves as the PBX exchange point and point for moving calls at the company’s central office. PBX systems help to make the communication of the establishment humble and more powerful. PBX connects business devices such as switches, hubs, routers, telephone adapters, and phone sets. A PBX system reduces the control and outgoing and incoming calls on a single phone line in a number of allowances recognized private lines.Thus, it is easy for a customer to sneak into anyone's office with a single phone number, and they are offered group free interior phone communication as they do not need multiple unique phone lines.

Impact of COVID-19 on Private Branch Exchange Market:

  • Since the COVID-19 virus outbreak in December 2019, the disease has spread to almost all countries around the globe, with the WHO declaring it a public health emergency. The global impacts of the disease are already starting to be felt, and expected to significantly affect the global private branch exchange market in 2020.
  • During COVID-19 outbreak organizations have shifted to remote working and messaging apps such as Slack and Microsoft Teams allow end users to form chatrooms for different projects which everyone can see, keeping relevant messages in one place for effective communication
  • Post COVID-19, it is expected that voice over internet protocol (VoIP) options will replace a traditional private branch exchange telephone system, allowing end users to attend business calls over the internet.

Top impacting factors: market scenario analysis, trends, drivers, and impact analysis:

Upsurge in the number oftechnicalimprovements and growingnecessity for a collective network for operative communication systems within the commercial environment for externaland internal communication is driving the growth of private branch exchange market.The integration of an animated system with expert applications for customer relationship management, which propels growth of the market. Also, growing integration of voice over internet protocol in private branch exchange encourages the growth of market. However, high operational cost and increasing threats of cyber-attacks is restraining the private branch exchange market. Contrarily,rising technological advancement and innovations is expected to create various opportunities for private branch exchange market in forecasted years.

Cloud-based PBX increases in organization

A cloud PBX allows all phones connect to an outside voice over internet protocol data center. The phones are configured with aseparate login and are automatedbefore to record with a session initiation protocol (SIP) server.A cloud PBX delivers all the crucialskinstoworker, containing voicemail to email distribution, video conferencing, and auto attendants. Cloud-based PBXs createopening features like conference lines, call forwarding, Voicemail and Caller ID to SMS easy and accessible to end users.

Adoption of voice over internet protocol (VoIP) technology in organization

The voice over internet protocol telephony (VoIP) changed a lot about PBX. While PBX systems were initially analog and built on telephone lines and switches, internet protocol private branch exchange (IP-PBX) systems use VoIP technology and IP networks to channel calls.IP-PBX is the driving the innovations in PBX market, by providing benefits such as switching calls between a VoIP user and a traditional phone user or between two standard phone users. Also, IP-PBX systems don’t require separate networks for voice and data communications hence, cutting down the extra operational cost of organization. With IP-PBX, a single operator has admittance to the internet, traditional phone communications, and VoIP communications through one line. Thus, growingacceptance of IP-PBX is expected to create opportunities of growth for private brand exchange market.

Key benefits of the report:

  • This study presents the analytical depiction of the global private branch exchangeindustry along with the current trends and future estimations to determine the imminent investment pockets.
  • The report presents information related to key drivers, restraints, and opportunities along with detailed analysis of the global private branch exchangemarket share.
  • The current market is quantitatively analyzed to highlight the global private branch exchange market growth scenario.
  • Porter’s five forces analysis illustrates the potency of buyers & suppliers in the market.
  • The report provides a detailed global market analysis depending on competitive intensity and how the competition will take shape in coming years.

Private Branch Exchange Market Report Highlights

Aspects Details
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By Component
  • Solution
  • Services
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By Type
  • Virtual Deployment
  • Setup Configuration & Change Management
  • Network Traffic Management
  • Bandwidth Management & Optimization
  • Virtual Assistance & Support
  • Online Charging Services & Compliance Management
  • Protocol Management
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By Organization Size
  • Small & Medium-Sized Enterprises
  • Large Enterprises
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By Industry Vertical
  • BFSI
  • Healthcare & Life Sciences
  • Telecommunications & IT
  • Government & Public Sector
  • Consumer Goods & Retail
  • Others
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By Region
  • North America  (U.S., Canada)
  • Europe  (France, Germany, Italy, Spain, UK, Rest of Europe)
  • Asia-Pacific  (China, Japan, India, South Korea, Australia, Rest of Asia-Pacific)
  • LAMEA  (Latin America, Middle East, Africa)
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Key Market Players

Mitel Networks Corporation, Samsung Electronics Co. Ltd., Avaya Inc., Digium, Inc., Panasonic Corporation, Siemens AG, NEC Corporation, Cisco Systems, Inc., CenturyLink, Inc., 3CX

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Private Branch Exchange Market

Global Opportunity Analysis and Industry Forecast, 2023-2032