Allied Market Research
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Private Branch Exchange Market

Private Branch Exchange Market by Component (Solutions and Services), Type (Virtual Deployment, Setup Configuration & Change Management, Network Traffic Management, Bandwidth Management & Optimization, Virtual Assistance & Support, Online Charging Services & Compliance Management, and Protocol Management), Organization Size (Small-& Medium-sized Enterprises and Large Enterprises), and Industry Vertical(BFSI, Healthcare & Life Sciences, Telecommunications &IT, Government & Public Sector, Manufacturing, Consumer Goods & Retail, Media & Entertainment, and Others): Global Opportunity Analysis and Industry Forecast, 2020–2027.

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Private Branch Exchange Market Insight: 

A private branch exchange (PBX) is a mobile network used widely for effective voice communication between business owners in an enterprise.The phone serves as the PBX exchange point and point for moving calls at the company’s central office. PBX systems help to make the communication of the establishment humble and more powerful. PBX connects business devices such as switches, hubs, routers, telephone adapters, and phone sets. A PBX system reduces the control and outgoing and incoming calls on a single phone line in a number of allowances recognized private lines.Thus, it is easy for a customer to sneak into anyone's office with a single phone number, and they are offered group free interior phone communication as they do not need multiple unique phone lines.

Private Branch Exchange Market Scope and Structure Analysis:

Report Metric


Market size available for years


Base year considered


Forecast period


Forecast units

Value ($)

Segments covered

Component, Type, Organization Size, Industry Verticals, and Regions

Regions covered

North America (U.S. and Canada), Europe (Germany, UK, France, and the Rest of Europe), Asia-Pacific (China, Japan, India, and the Rest of Asia-Pacific), Latin America (Brazil, Mexico, and the Rest of LATAM), and Middle East &Africa

Companies covered

Avaya Inc., CenturyLink, Inc., Cisco Systems, Inc., Digium, Inc., Mitel Networks Corporation, NEC Corporation, Panasonic Corporation, Samsung Electronics Co. Ltd.,Siemens AG, and 3CX.

Impact of COVID-19 on Private Branch Exchange Market:

  • Since the COVID-19 virus outbreak in December 2019, the disease has spread to almost all countries around the globe, with the WHO declaring it a public health emergency. The global impacts of the disease are already starting to be felt, and expected to significantly affect the global private branch exchange market in 2020.
  • During COVID-19 outbreak organizations have shifted to remote working and messaging apps such as Slack and Microsoft Teams allow end users to form chatrooms for different projects which everyone can see, keeping relevant messages in one place for effective communication
  • Post COVID-19, it is expected that voice over internet protocol (VoIP) options will replace a traditional private branch exchange telephone system, allowing end users to attend business calls over the internet.

Top impacting factors: market scenario analysis, trends, drivers, and impact analysis:

Upsurge in the number oftechnicalimprovements and growingnecessity for a collective network for operative communication systems within the commercial environment for externaland internal communication is driving the growth of private branch exchange market.The integration of an animated system with expert applications for customer relationship management, which propels growth of the market. Also, growing integration of voice over internet protocol in private branch exchange encourages the growth of market. However, high operational cost and increasing threats of cyber-attacks is restraining the private branch exchange market. Contrarily,rising technological advancement and innovations is expected to create various opportunities for private branch exchange market in forecasted years.

Cloud-based PBX increases in organization

A cloud PBX allows all phones connect to an outside voice over internet protocol data center. The phones are configured with aseparate login and are automatedbefore to record with a session initiation protocol (SIP) server.A cloud PBX delivers all the crucialskinstoworker, containing voicemail to email distribution, video conferencing, and auto attendants. Cloud-based PBXs createopening features like conference lines, call forwarding, Voicemail and Caller ID to SMS easy and accessible to end users.

Adoption of voice over internet protocol (VoIP) technology in organization

The voice over internet protocol telephony (VoIP) changed a lot about PBX. While PBX systems were initially analog and built on telephone lines and switches, internet protocol private branch exchange (IP-PBX) systems use VoIP technology and IP networks to channel calls.IP-PBX is the driving the innovations in PBX market, by providing benefits such as switching calls between a VoIP user and a traditional phone user or between two standard phone users. Also, IP-PBX systems don’t require separate networks for voice and data communications hence, cutting down the extra operational cost of organization. With IP-PBX, a single operator has admittance to the internet, traditional phone communications, and VoIP communications through one line. Thus, growingacceptance of IP-PBX is expected to create opportunities of growth for private brand exchange market.

Key segments covered:




  • Solution
  • Services


  • Virtual Deployment
  • Setup Configuration & Change Management
  • Network Traffic Management
  • Bandwidth Management & Optimization
  • Virtual Assistance & Support
  • Online Charging Services & Compliance Management
  • Protocol Management

Organization Size

  • Small & Medium-Sized Enterprises
  • Large Enterprises

Industry Vertical

  • BFSI
  • Healthcare & Life Sciences
  • Telecommunications & IT
  • Government & Public Sector
  • Manufacturing
  • Consumer Goods & Retail
  • Media & Entertainment
  • Others

Key benefits of the report:

  • This study presents the analytical depiction of the global private branch exchangeindustry along with the current trends and future estimations to determine the imminent investment pockets.
  • The report presents information related to key drivers, restraints, and opportunities along with detailed analysis of the global private branch exchangemarket share.
  • The current market is quantitatively analyzed from 2021 to 2027 to highlight the global private branch exchange market growth scenario.
  • Porter’s five forces analysis illustrates the potency of buyers & suppliers in the market.
  • The report provides a detailed global market analysis depending on competitive intensity and how the competition will take shape in coming years.
With collective industry experience of about 200 years of its analysts and experts, Allied Market Research (AMR) encompasses most infallible research methodology for its market intelligence and industry analysis. We do not only engrave the deepest levels of markets but also sneak through its slimmest details for the purpose of our market estimates and forecasts. Our approach helps in building greater market consensus view for size, shape and industry trends within each industry segment. We carefully factor in industry trends and real developments for identifying key growth factors and future course of the market. Our research proceeds are the resultant of high quality data, expert views and analysis and high value independent opinions. Our research process is designed to deliver balanced view of the global markets and allow stakeholders to make informed decisions.

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With a strong methodology we are, therefore, confident that our research and analysis are most reliable and guarantees sound business planning.

Secondary research
We refer a broad array of industry sources for our secondary, which typically include; however, not limited to: Company SEC filings, annual reports, company websites, broker & financial reports and investor presentations for competitive scenario and shape of the industry

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