Robotic Process Automation (RPA) in Financial Services Market by Offering (Solution and Service), Application (Loan Processing, Transaction Execution, Customer Relations, Count Processing, and Account Processing) and End User (Banks, Non-banking Financial Institutes, Insurance Companies, and Others): Global Opportunity Analysis and Industry Forecast, 2020–2027

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The market for robotic process automation (RPA) in financial services growing subsequently and is expected to grow during the forecast period as banks and customers are inclining toward ease and convenience for their day-to-day operations. The primary objective of RPA in the financial services sector is to assist organizations in accessing recurring financial services tasks. This technology helps banks and financial institutions to maximize their efficiency by reaching customers in real-time and taking advantage of incredible benefits of robots. RPA-based financial service bots are able to control devices completely including clicking & activating programs, sending an email, and copying data from one financial system to another.


Market scope and structure analysis:

              Market size available for years


  Base year considered


  Forecast period


  Forecast units

  Value ($)

  Segments covered

Offering, Application, End User, and Region

  Regions covered

North America (U.S. and Canada), Europe (Germany, UK, France, and rest of Europe), Asia-Pacific (China, Japan, India, and rest of Asia-Pacific), Latin America (Brazil, Mexico, and rest of LATAM) and Middle East & Africa


  Companies covered

Major players analyzed include Kofax Inc., UiPath, Inc., Blue Prism®, Pegasystems Inc., Automation Anywhere, Inc., EdgeVerve Systems Limited, PINTEC, Softomotive Ltd, Redwood Software Ltd, WorkFU.S.ion, Inc.



COVID-19 scenario analysis

  • Due to widespread lockdowns, physical branches and stores are gradually being shut down as businesses get affected. 
  • As a result, the production and sale of robotic automation is getting decreased. For business continuity, digital banking and self-service acts extremely critical.  
  • However, many banks have deployed customer-facing bots, including chat bots to help customers in opening their account requests globally. 
  • The usage of RPAs in financial sector is expected to be lucrative for the industry.

Top impacting factors: Market Scenario Analysis, Trends, Drivers and Impact Analysis:

Rise in focus on optimizing business costs and improving operational efficiency, shortage of skilled employees, and rapid rise in administration costs are some of the major factors that boost the RPA in financial services market growth. However, regulatory compliances and security concerns associated with crucial data hinder the market growth. 

Furthermore, Growth in demand for RPA and increased awareness of AI in developing countries such as India, China, and Malaysia provides lucrative opportunities for the industry.

The global robotic process automation in financial services market trends are as follows:

New product launches to flourish the market:

Various companies are focused on several product launches and enhancements to attract huge customer base. For instance, PINTEC developed Credit Value Maximizer (CVX), an automated credit process management tool in 2019. CVX enabled measuring credit related risks for many international financial institutions such as the National Australia Bank, Toyota Finance, and Judo Bank. Similarly, Kofax and ImageTech solutions, Inc. introduced a loan processing system in April 2020, in the U.S. The solution provides financial institutions with cognitive capture, software robots and process orchestration capabilities to facilitate loan applications submitted during the COVID-19 relief aid. More number of such product launches are expected to create lucrative opportunities for the market growth.

Surge in use of RPA in financial services:

Most financial institutions have started adopting RPA tools in the fields of finance, insurance, and wealth management. These tools are widely used for key operating processes such as KYC, loan processing, transaction execution, account processing, auditing, customer relations, and human resources.  For instance, a bank in Singapore, namely, OCBC adopted RPA to reduce time to re-price home loans from 45 minutes to just one minute. Recently, Pintec Technology Holdings Ltd., a leading independent FinTech solutions provider, launched an innovation center in Shanghai to promote adoption of RPA in financial institutions.

Key segments covered:





  • Solution
  • Service


  • Loan Processing
  • Transaction Execution
  • Customer Relations
  • Count Processing
  • Account Processing

  End User

  • Banks
  • Non- banking Financial Institutes
  • Insurance Companies
  • Others


Key benefits of the report:

  • This study presents the analytical depiction of the global robotic process automation (RPA) in financial services market along with the current trends and future estimations to determine the imminent investment pockets.
  • The report presents information related to key drivers, restraints, and opportunities along with detailed analysis of the market share. 
  • The current market is quantitatively analyzed from 2020 to 2027 to highlight the market growth scenario.     
  • Porter’s five forces analysis illustrates the potency of buyers & suppliers in the market. 
  • The report provides a detailed market analysis based on the present and future competitive intensity of the market.

Questions answered in the robotic process automation (RPA) in financial services market research report:

  • Who are the leading market players active in the global robotic process automation (RPA) in financial services market?
  • What would be the detailed impact of COVID-19 the global robotic process automation (RPA) in financial services market?
  • What current trends would influence the market in the next few years?
  • What are the driving factors, restraints, and opportunities in the global robotic process automation (RPA) in financial services market?
  • What are the projections for the future that would help in taking further strategic steps? 
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