Upcoming Allied Market Research
Telecom Crm Market

Telecom CRM Market

by Deployment (Cloud and On-premises), Organization Size (Large Enterprises and Small- & Medium-sized Enterprises (SMEs)), and Industry Vertical (BFSI, Healthcare & Life Sciences, Telecommunications & IT, Government & Public Sector, Manufacturing, Consumer Goods & Retail, Media & Entertainment, and Others): Global Opportunity Analysis and Industry Forecast, 2022-2029

Report Code: A09908
Pages: NA
Nov 2022 | 1779 Views
Author(s) : NA
Tables: NA
Charts: NA
  • Formats*:

  • Single User License, Five User
    License & Enterprise User License

  • Data Pack Excel License

  • It comes with the additional cost
    of $2500.00 contact sales.



Pandemic disrupted the entire world and affected many industries.

Get detailed COVID-19 impact analysis on the Telecom Crm Market

Request Now !

Telecom CRM Market Insight

CRM software systems assist telecommunications operators in managing and controlling customer turnover ratio. CRM solutions for the telecommunications industry provide telecom companies with competitive ability by supplying the tools to identify and attain & hold profitable customers. CRM in telecommunications provides a fully integrated suite of functions to allow sales and customer service staff to manage all aspects of the customer lifecycle efficiently from initial contact, to sales, post sales, and financial and marketing management. CRM helps improve the customer experience by enabling high-quality, consistent customer service across all contact channels, including call center, dealer outlet, online self-service, and social media platforms. Integrated workflow management and automated processes enable streamlined operations while providing a complete audit trail of customer contact activities through CRM software in telecom industry.

Telecom CRM Market Scope and Structure Analysis:

Report Metric


  Market size available for years


  Base year considered


  Forecast period


  Forecast units

  Value (USD)

  Segments covered

  Deployment, Organization Size, Industry Vertical, and Region

  Regions covered

North America (U.S. and Canada), Europe (Germany, UK, France, and the Rest of Europe), Asia-Pacific (China, Japan, India, and the Rest of Asia-Pacific), Latin America (Brazil, Mexico, and the Rest of LATAM), and Middle East and Africa

  Companies covered

Major players analyzed in the market include Beesion Technologies LLC, Cerillion PLC, CHR Solutions, Comarch, Elinext Group, Hewlett-Packard Company, Infosys Limited, Precision Telecom Technologies, SunVizon, and Telefonaktiebolaget LM Ericsson.


Impact of COVID-19 on Telecom CRM Market:

  • Organizations are collaborating with CIOs to work with internet service providers to secure bandwidth and network capacity during the time of COVID-19.
  • Data analytics is playing an important part to contain the spread of virus for instance telecommunications companies, payment providers, and transportation firms sharing data to help citizens and the government identify potential risks in their surroundings and take preventive measures more quickly.
  • Top impacting factors: Market Scenario Analysis, Trends, Drivers, and Impact Analysis

The technological advancements in data analytics, business intelligence, and its implementation in customer relationship management solutions are driving the growth of CRM among telecom operators. The telecom CRM market is driven by growing demand for software as a service (SaaS) solutions deployment in organizations. Customer service, automated engagement, improved customer experience, and increasing scope of digital operations are a few factors propelling the demand for CRM solutions in telecom market. Increasing development of cloud computing technology and availability of various service models such as SaaS, Platform as a Service (PaaS), and Infrastructure as a Service (IaaS) are also boosting the market growth for telecom CRM market. However, manual data entry and lack of integration of customer relationship management software is a major restraining factor for the telecom CRM market. Contrarily, increasing investment in CRM solutions such as independent software vendors (ISV) and strategic system integrators (SI’s) by telecom operators is expected to expand the telecom CRM market in the forecasted years. 

CRM solutions in telecom industry for managing customer information 

A CRM also allows customer service representative to quickly reference a customer’s most ordered items, upsell based on previous interactions, and identify popular products to cross-sell across multiple buyers. CRM solutions provides a quick and easy method for recording sales activities and then documenting and sharing information among sales professionals, which boost the efficiency of staff in making a sale. CRM allows customer service representatives the opportunity to personalize interactions. CRM solutions helps caters to products, services, and customer service engagement to individual clients. A CRM can identify specific information about customers which allow employees to develop products, services, and marketing targeted for customers. Therefore, deploying CRM solutions in organizations is beneficial for enterprises. 

Increasing adoption of CRM solutions by organizations

CRM software offers various advantages to the organizations to boost their productivity and efficiency. For instance, customer database allows rendering data exchange productive due to the explicit customer profiles that provide all needed data including facts and figures concerning interactions via e-mails, letters, phone calls, etc. Total unification with billing, order, service and financial management systems allows to gather information and arrange inquiries competently and fast. Furthermore, it is easily accomplished due to its incredibly simple usability. Customer care and billing system makes billing information easy to access and transform. It allows to observe customer histories, check out invoices and account balances. The system accepts payments, makes credit advice, and reconnects services. Moreover, it instantly responds to requests for information. It also distributes booklets with product description and contract details. Problem solving system helps to solve service issues by bringing about trouble tickets, reviewing, singling out, and escalating problems. The system assists in mitigating issues and closing trouble tickets. With the increasing adoption of CRM software due to its benefits in telecom sector the market for telecom CRM is expected to rise in the forecasted years.

Key segments covered:




  • Cloud
  • On-premises

  Organization Size

  • Large Enterprises
  • Small- & Medium-sized Enterprises (SMEs)

  Industry Vertical

  • BFSI
  • Healthcare & Life Sciences
  • Telecommunications & ITES
  • Government & Public Sector
  • Manufacturing
  • Consumer Goods & Retail
  • Media & Entertainment
  • Others


Key benefits of the report:

  • This study presents the analytical depiction of the global telecom CRM industry along with the current trends and future estimations to determine the imminent investment pockets.
  • The report presents information related to key drivers, restraints, and opportunities along with detailed analysis of the global telecom CRM market share.
  • The current market is quantitatively analyzed from 2020 to 2027 to highlight the global telecom CRM market growth scenario.
  • Porter’s five forces analysis illustrates the potency of buyers & suppliers in the market.
  • The report provides a detailed global telecom CRM market analysis depending on competitive intensity and how the competition will take shape in coming years.

Telecom CRM Market Report Highlights

Aspects Details
By Component
  • Software
  • Services
By Enterprise Size
  • Large Enterprises
  • SMEs
By Region
  • North America  (U.S., Canada)
  • Europe  (France, Germany, Italy, Spain, UK, Rest of Europe)
  • Asia-Pacific  (China, Japan, India, South Korea, Australia, Rest of Asia-Pacific)
  • LAMEA  (Latin America, Middle East, Africa)
Key Market Players Oracle Corporation, SAP AG, Salesforce, Inc., Microsoft Corporation, Ericsson, Amdocs Systems, Inc., Avaya, Inc., AsiaInfo Holdings, Infor Global Solutions, Huawei Investment & Holding Co., Ltd.

Loading Table Of Content...

With collective industry experience of about 200 years of its analysts and experts, Allied Market Research (AMR) encompasses most infallible research methodology for its market intelligence and industry analysis. We do not only engrave the deepest levels of markets but also sneak through its slimmest details for the purpose of our market estimates and forecasts. Our approach helps in building greater market consensus view for size, shape and industry trends within each industry segment. We carefully factor in industry trends and real developments for identifying key growth factors and future course of the market. Our research proceeds are the resultant of high quality data, expert views and analysis and high value independent opinions. Our research process is designed to deliver balanced view of the global markets and allow stakeholders to make informed decisions.

We offer our clients exhaustive research and analysis based on wide variety of factual inputs, which largely include interviews with industry participants, reliable statistics and regional intelligence. Our in-house industry experts play instrumental role in designing analytic tools and models, tailored to the requirements of particular industry segment. These analytical tools and models sanitize the data & statistics and enhance the accuracy of our recommendations and advice. With AMR’s calibrated research process and 360` degree data-evaluation methodology, our clients are assured of receiving:

  • Consistent, valuable, robust and actionable data & analysis that can easily be referenced for strategic business planning
  • Technologically sophisticated and reliable insights through well audited and veracious research methodology
  • Sovereign research proceeds that present a tangible depiction of marketplace

With a strong methodology we are, therefore, confident that our research and analysis are most reliable and guarantees sound business planning.

Secondary research
We refer a broad array of industry sources for our secondary, which typically include; however, not limited to: Company SEC filings, annual reports, company websites, broker & financial reports and investor presentations for competitive scenario and shape of the industry

  • Patent and regulatory databases for understanding of technical & legal developments
  • Scientific and technical writings for product information and related preemptions
  • Regional government and statistical databases for macro analysis
  • Authentic new articles, web-casts and other related releases for market evaluation
  • Internal and external proprietary databases, key market indicators and relevant press releases for market estimates and forecast

Primary research
Our primary research efforts include reaching out participants through mail, tele-conversations, referrals, professional networks and face-to-face interactions. We are also in professional corporate relations with various companies that allow us greater flexibility for reaching out industry participants and commentators for interviews and discussions, fulfilling following functions:

  • Validates and improves the data quality and strengthens research proceeds
  • Further develops analyst team’s market understanding and expertise
  • Supplies authentic information about market size, share, growth and forecasts

Our primary research interview and discussion panels are typically composed of most experienced industry members. These participants include; however, not limited to:

  • Chief executives and VPs of leading corporations specific to industry
  • Product and sales managers or country heads; channel partners and top level distributors; banking, investments and valuation experts Key opinion leaders (KOLs)

Analyst tools and models
AMR has developed set of analyst tools and data models to supplement and expedite the analysis process. Corresponding to markets, where there is significant lack of information and estimates, AMR’s team of experts and analyst develop specific analyst tools and industry models to translate qualitative and quantitative industry indicators into exact industry estimates. These models also allow analysts to examine the prospects and opportunities prevailing in the market to accurately forecast the course of the market.

Call or Email us

U.S.-Canada Toll-free: +1-800-792-5285
Int'l : +1-503-894-6022
Europe : + 44-845-528-1300
Email : help@alliedmarketresearch.com

Looking for Customization?

 Customization Request

Have a Question?

 Speak with Analyst

Any Confusion?

 Inquire Before Buying

Have a glance of the Report

  Enquiry Now

Purchase Full Report of
Telecom Crm Market

Start reading.
This Report and over 19,300+ more Reports, Available with Avenue Library. T&C*.

  • Online Only
  • $3,690
  • Online cloud access only
  • Restricted print, copy, paste & download
  • Read only
  • Free industry update
    (Within 180 days)
  • Free report update in next update cycle
  • Data Pack
  • $3,840
  • Restricted to one authorized user
  • One print only
  • Available in
  • Free industry update
    (Within 180 days)
  •   Free report update in next update cycle
  • Single User
  • $5,820
  • Restricted to one authorized user
  • One print only
  • Available in
  • Free industry update
    (Within 180 days)
  •   Free report update in next update cycle
  • Five Users
  • $6,540
  • Limited to five authorized users
  • Print upto five copies
  • Available in
  • Free industry update
    (Within 180 days)
  •   Free report update in next update cycle
  • Enterprise

  • $9,870
  • Unlimited
  • Available in Excel & PDF
  • Free industry update
    (Within 180 days)
  •   Free report update in next update cycle
  • Library

  • $ 999
    Per User/ Per month/ Billed annually
  • Published Content
  • Company Profiles
  • Newly Added Content Access
  • 10 PDF
  • 5 Excel Data
    Pack Downloads
  • 250 Company Profiles PDF Downloads
  • Buy Now

*Taxes/Fees, if applicable will be added during checkout. All prices in USD


Why Allied Market Research?


Infallible Methodology

To ensure high-level data integrity, accurate analysis, and impeccable forecasts

Analyst Support

For complete satisfaction


On-demand customization of scope of the report to exactly meet your needs


Targeted market view to provide pertinent information and save time of readers

Get fresh content delivered

Get insights on topics that are crucial for your business. Stay abreast of your interest areas.

Get Industry Data Alerts

Why Allied Market Research?

Infallible Methodology

To ensure high-level data integrity, accurate analysis, and impeccable forecasts

Analyst Support

For complete satisfaction


On-demand customization of scope of the report to exactly meet your needs


Targeted market view to provide pertinent information and save time of readers