Telecom Order Management Market Statistics - 2026
The global telecom order management market size was valued at $2,245.18 million in 2018, and is projected to reach $6,500.46 million by 2026, growing at a CAGR of 14.30% from 2019 to 2026. Telecom order management enables different telecom service providers to manage their services efficiently and helps in quickly deploying their services to the customers. Numerous benefits associated with telecom order management such as providing a centralized platform, increasing the up time of various services, and supporting both cloud and on-premise deployment services, have increased the adoption of telecom order management solution among the telecom industry.
The telecom order management market trends include rise in demand for network installations across rural areas and rapid increase in connectivity devices and subscribers are the major factors driving the growth of the market. In addition, cost-effective business processes to gain a competitive edge in the industry fuels the growth of the market. However, requirement of highly proficient specialists to manage the telecom order hampers the growth of the market. Furthermore, integration of advance technology such as AI, machine learning and big data and lack of standardization and compatibility issues with the existing systems are expected to provide major opportunities for the growth of the market during the forecast period.
By Component
Solution is projected as one of the most lucrative segments.
The customer order management segment dominated the telecom order management industry in 2018 and is projected to maintain its dominance during the forecast period, owing to various benefits that include significant efficiency improvements and saving costs. Furthermore, the service inventory management segment is expected to experience growth at a significant CAGR during the forecast period, owing to rise in adoption of these systems among different enterprises for providing better quality services at a faster response time and at less competitive pricing.
By Deployment Mode
On-premise is projected as one of the most lucrative segments.
The report focuses on the growth prospects, restraints, and trends of the telecom order management market analysis. The study provides Porter’s five forces analysis to understand the impact of various factors such as bargaining power of suppliers, competitive intensity of competitors, threat of new entrants, threat of substitutes, and bargaining power of buyers on the telecom order management market.
By Enterprise Size
Large Enterprise is projected as one of the most lucrative segments.
Segment review
The global telecom order management market is segmented based on component, deployment model, organization size, network type, product type and region. In terms of component, it is bifurcated into solutions and services. Based on deployment model the market is segmented into on-premise and cloud. As per organization size, it is bifurcated into large enterprises and small & medium enterprises. In terms of network type, the market is divided into wireline and wireless. As per product type, it is classified into customer order management, service order management and service inventory management. Region wise, it is analyzed across North America, Europe, Asia-Pacific, and LAMEA.
By Network Type
Wireline is projected as one of the most lucrative segments.
The key players profiled in the telecom order management market analysis IBM Corporation, Oracle Corporation, Cognizant, Ericsson, Fujitsu Limited, Pegasystems Inc., Infosys Limited, Wipro Limited, Comarch SA and Cerillion. These players have adopted various strategies to increase their market penetration and strengthen their position in the industry.
By Product Type
Customer Order Management is projected as one of the most significant segments.
Top Impacting Factors
Rapid Increase in Connectivity Devices and Subscribers
Significant increase of internet users has been recorded in the recent years, supported by several government initiatives. For instance, according to a study conducted in India, the number of internet users in India is expected to increase by 40% and the number of smartphone users is projected to rise by 50% by 2023. Increase in penetration of smartphones and rise in online shopping have led to adoption of telecom order management. For instance, according to a survey, the number of cash transactions in total consumer spending in the country has come down from 78% in 2015 to 68% in 2017 in India. Furthermore, the number of internet users has increased in developing nations such as India, China, and Japan.
By Region
Asia-Pacific would exhibit the highest CAGR of 16.40% during 2019-2026.
For instance, according to a survey conducted by ICUBE in India in 2019, the number of internet users in India registered an annual growth of 18% and is estimated to rise by 627 million by 2020. Moreover, there has been an upsurge in the penetration of connected devices, which has fueled the growth of the market. For instance, according to a survey connected by Pew Research Center in 2018, 49% of the world population is connected online and an estimation of 8.4 billion connected devices are used worldwide. As a result, there has been an increase in the connected devices and various subscribers; thus, driving the growth of the telecom order management market.
Requirement of highly proficient specialists to manage the telecom order
The major challenge faced by the telecom industry is the shortage of skilled professionals, owing to lack of different skill sets of telecom order management solution and lack of expertise. Hence, there has been a greater surge for the requirement of highly proficient specialists to manage the telecom orders. For instance, according to a study conducted in 2018 70% individuals working in the telecommunication sectors lack the different skill sets required for managing the orders and increasing the revenue of the organization.
Several companies have been willing to train their existing workforce as well as hire and train new talent about order management skills; however, the situation has barely improved. The increase in demand for telecom order management solution requires several highly advanced skills and with the current scenario, its talent pool is relatively small, which limits its applications and restricts the telecom order management market growth.
Integration of advance technology such as AI, machine learning, and big data.
Several industries are experiencing rapid transformation with the adoption of machine learning, artificial intelligence, and big data analytics in telecom order management. For instance, many telecommunication industries have integrated advanced technologies in telecom order management for making the solution smarter and providing more secure solution. Numerous organizations have adopted AI-based telecom order management solution for enhancing different applications such as automated processes, self-service enabled, powered by sensors, well-orchestrated, and 360-degree visibility. Moreover, implementation of machine learning and big data allows organizations to manage all applications simultaneously, as there is no invisibility with exceptionally challenging analytics functioning in the background.
Key Benefits for Telecom Order Management Market:
- The study provides an in-depth analysis of the global telecom order management forecast along with the current & future trends to elucidate the imminent investment pockets.
- Information about key drivers, restrains, and opportunities and their impact analysis on the global telecom order management market size is provided in the report.
- Porter’s five forces analysis illustrates the potency of buyers and suppliers operating in the industry.
- The quantitative analysis of the industry for the period 2019–2026 is provided to determine the market potential.
Telecom Order Management Key Market Segments
By Component
- Software
- Service
By Deployment Mode
- On-Premise
- Cloud
By Organization Size
- Large Organization
- SMEs
By Network Type
- Wireless
- Wireline
By Product Type
- Customer Order Management
- Service Order Management
- Service Inventory Management
By Region
- North America
- U.S.
- Canada
- Europe
- UK
- Germany
- France
- Rest of Europe
- Asia-Pacific
- China
- India
- Japan
- Rest of Asia-Pacific
- LAMEA
- Latin America
- Middle East
- Africa
Key Market Players
- IBM Corporation
- Oracle Corporation
- Cognizant
- Ericsson
- Fujitsu Limited
- Pegasystems Inc.
- Infosys Limited
- Wipro Limited
- Comarch SA
- Cerillion
Telecom Order Management Market Report Highlights
| Aspects | Details |
 By Component |
|
 By Deployment Mode |
|
 By Organization Size |
|
 By Network Type |
|
 By Product Type |
|
 By Region |
|
 Key Market Players | Ericsson, Infosys Limited, Pegasystems Inc., Comarch SA, Fujitsu Limited, Cerillion, Cognizant, IBM Corporation, Oracle Corporation, Wipro Limited |
Analyst Review
Telecom order management is a critical process for telecom providers as it requires dozens of sub-processes and often involve multiple departments, systems, and partner organizations making it operationally complex. The adoption of telecom order management solution has increased over time to deliver better order management strategy as it is widely recognized as a success factor for the IT & telecom industry. Also, the ability of the software that enables various communication service providers to execute service orders fast and efficiently during the fulfilment process is increasing its popularity among the end users. Rise in demand for network installations across rural areas and rapid increase in connectivity devices and subscribers are the major factors driving the growth of the market. In addition, cost-effective business processes to gain a competitive edge in the industry fuel the growth of the market. However, requirement of highly proficient specialists to manage the telecom order hampers the growth of the market.
The telecom order management market is consolidated with the presence of key vendors such as Oracle Corporation. North America and Europe are the prime users of these systems. However, Asia-Pacific is expected to experience significant growth soon, owing to well-established IT & telecom industry and rise in telecommunication among developing countries such as China, India, Japan, and others. Some of the key players profiled in the report include IBM Corporation, Cognizant, Ericsson, Fujitsu Limited, Pegasystems Inc., Infosys Limited, Wipro Limited, Comarch SA and Cerillion. These players have adopted various strategies to increase their market penetration and strengthen their position in the industry.
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