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Upcoming Allied Market Research
2021
Voice Analytics Market

Voice Analytics Market by Component (Solutions and Services), Deployment Model (On-Premises and Cloud), Enterprise Size (Large Enterprises and Small & Medium Enterprises), Application (Sentiment Analysis, Risk and Fraud Detection, Call Monitoring, Sales and Marketing Management and Others) and Industry Verticals (BFSI, IT & Telecom, Healthcare, Retail, Government and Others): Global Opportunity Analysis and Industry Forecast, 2021–2030.

A12983
Pages: NA
Oct 2021 | 146 Views
   
Author(s) : Vineet Kumar
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COVID-19

Pandemic disrupted the entire world and affected many industries.

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Voice Analytics Market Insights - 2030

Voice analytics refers to the process of assessing the recorded client's calls to collect information. It is done to enhance communication and future interaction with the clients. Call recordings provide assistance to a business to gain insights about customer satisfaction, competition information, service problems, and campaign effectiveness. Voice analytics solutions offer the advanced features and valuable information from customer calls. This information will be used to discover the information associated with the strategy, operational issues, and contact center agent performance in the company. Voice analytics software can provide a company a considerable competitive advantage. It helps to obtain valuable information regarding the product and processes of the company. This helps businesses to improve outputs and gain customer satisfaction. It enables companies to reduce overall operating expenses to save money.

Market scope and structure analysis:

Report Metric

Details

  Market size available for years

  2020–2030

  Base year considered

  2020

  Forecast period

  2021–2030

  Forecast units

  Value ($)

  Segments covered

Component, Deployment Model, Enterprise Size, Application, Industry Vertical and Region.

  Regions covered

North America (U.S. and Canada), Europe (Germany, UK, France, and rest of Europe), Asia-Pacific (China, Japan, India, and rest of Asia-Pacific), Latin America (Brazil, Mexico, and rest of LATAM) and Middle East & Africa

  Companies covered

Major players include: Verint Systems Inc., Avaya Inc., ThoughtSpot Inc., Calabrio Inc., Uniphore Software Systems Pvt. Ltd., Talkdesk, RankMiner Inc., VoiceBase Inc., VoiceSense Ltd., Genesys Telecommunications Laboratories Inc.

 

Impact of COVID-19 on Voice Analytics Market-

  • Since COVID-19 virus outbreak in December 2019, the disease has spread to almost 180+ countries around the globe with the World Health Organization declaring it a public health emergency. The global impacts of the COVID-19 are already starting to be felt and is expected to significantly affect the voice analytics market.
  • The need for voice analytics in the field of sales and marketing to improve the customer services drives the growth of market. The adoption of latest technologies and shifting businesses to online mode encourages the businesses to adapt communication analytics solutions. The voice analysis will help to target the customers based upon their reviews and feedback about their previous purchases.

Top impacting factors: Market Scenario Analysis, Trends, Drivers, and Impact Analysis

Increase in need for customer relationship management, technological advancement, rise in demand for more accurate risk management solutions, and competition between businesses are the factors driving the growth of the voice analytics market. In addition, voice analytics technology helps many enterprises to analyze market trends and opportunities, and ineffective call numbers, and the factors which are costly. This technology helps many businesses to work upon unorganized data which has been collected from customer interaction and enhanced customer experience. However high cost of voice analytics solutions and unavailability of skilled workforce are the factors that hamper the market growth. Furthermore, cloud-based voice analytics solutions and services are expected to provide lucrative opportunities to the growth of voice analytics market.

The market trends for voice analytics market are as follows:

Telecommunications Sector is expected to Occupy Significant Market

Voice analytics is becoming increasingly popular in the telecommunications industry because of the huge amount of data being generated through the introduction of the connected world. Primarily, the recorded calls were evaluated manually, but the increase of call volumes is demanding the need for adequate and accurate evaluation, thus leading to the adoption of voice analytics. Various advantages such as increased margins, fraud reduction, risk reduction, improvement in services, and customer satisfaction are leading to the acquisition and retention of customers, which are helping the growth of the market in the industry.

North America is expected to lead the market in the forecasted period

The North America voice analytics market is being driven by different factors, such as an increase in digital marketing spending, increased technological expenses by government organizations. The U.S. defense department has been investing a lot on research and development projects mainly to supply the nation's security agencies and the defense forces with enhanced surveillance tools. Innovation in the field of voice analytics will create an enhanced customer experience with various additional benefits, and thus attract more customers, which in turn is expected to have a positive impact on the market growth.

Key segments covered:

Segments

Sub segments

 Component

  1. Solutions
  2. Services

  Deployment Model

  1. On-Premises
  2. Cloud

  Enterprise Size

  1. Large Enterprises
  2. Small & Medium Enterprises

  Application

  1. Sentiment Analysis
  2. Risk and Fraud Detection
  3. Call Monitoring
  4. Sales and Marketing Management
  5. Others

  Industry Vertical

  1. BFSI
  2. IT & Telecom
  3. Healthcare
  4. Retail
  5. Government
  6. Others

 

Key benefits of the report:

  • This study presents analytical depiction of the voice analytics market along with the current trends and future estimations to determine the imminent investment pockets.
  • The report presents information related to key drivers, restraints, and opportunities along with detailed analysis of the market share.
  • The current market is quantitatively analyzed from 2021 to 2030 to highlight the market growth scenario.
  • Porter’s five forces analysis illustrates the potency of buyers & suppliers in the market.
  • The report provides a detailed market analysis based on the present and future competitive intensity of the market.

Questions answered in the voice analytics market research report:

  • Who are the leading market players active in voice analytics market?
  • What would be the detailed impact of COVID-19 on voice analytics market?
  • What current trends would influence the market in the next few years??
  • What are the driving factors, restraints, and opportunities in the voice analytics market?
  • What are the projections for the future that would help in taking further strategic steps?
 
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