Voice over Internet Protocol (VoIP) Market by Call Type (International VoIP Calls, Domestic VoIP Calls, and Interactive Assessments), Service (Hosted Business IP PBX Service, SIP Trunking Service, Managed IP PBX Service, and Other Services), and End User (Corporate Users and Individual Users): Global Opportunity Analysis and Industry Forecast, 2017-2023

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Voice over internet protocol (VoIP) technology enables companies to provide low-cost communication services, and rich video, voice and data exchange services to an ever-expanding global consumer base. VoIP systems convert voice signals into digital signals carried over the IP-based network. VoIP solutions also allow operators to offer new set of standard services by merging voice and data functions, which include video voice mail, video calling, instant messaging, and real-time language translation. In addition, these solutions allow use of data network to transmit voice services in small sized packets by increasing spectrum efficiency and reducing operational & maintenance cost.

The global voice over internet protocol (VoIP) market is driven by rise in awareness about benefits of VoIP technology and enhanced audio & visual communication experience. Moreover, rise in popularity of innovative and user-friendly applications, such as Viber, Line, Skype, and WhatsApp, fuel the market growth. However, low acceptance of VoIP services by the public and limited accessibility of high-speed networks restrain this growth. Furthermore, continuous technological advancements and surge in investment on R&D activities to develop technologically advanced solutions are expected to present various opportunities for market expansion.

The global voice over internet protocol (VoIP) market is segmented on the basis of call type, service, end user, and region. Based on call type, it is divided into international VoIP and domestic VoIP calls interactive assessments. Based on service, it is categorized into hosted business IP PBX, SIP trunking, managed IP PBX, and other services. The end user segment is bifurcated into corporate and individual users. Based on region, the market is analyzed across North America, Europe, Asia-Pacific, and LAMEA.

The global voice over internet protocol (VoIP) market is dominated by key players such as AT&T, Orange S.A., Verizon, Telecom Italia, Deutsche Telekom AG, KT (Korea Telecom) Corporation, T-Mobile US, Inc., Vonage Citrix, Microsoft Corporation, and Telenor.


The study provides an in-depth analysis of the global voice over internet protocol (VoIP) market and current & future trends to elucidate the imminent investment pockets.
Information about the key drivers, restraints, and opportunities and their impact analysis on the market size are provided.
Porters Five Forces analysis illustrates the potency of buyers and suppliers operating in the industry.
The quantitative analysis of the market from 2017 to 2023 is provided to determine the market potential.

Voice Over Internet Protocol (VOIP) Market Key Segments

By Call Type

  • International VoIP Calls
  • Domestic VoIP Calls Interactive Assessments

By Service

  • Hosted Business IP PBX Service
  • SIP Trunking Service
  • Managed IP PBX Service
  • Other Services

By End User

  • Corporate Users
  • Individual Users

By Region

  • North America
    • U.S.
    • Canada
    • Mexico
  • Europe
    • UK
    • Germany
    • France
    • Russia
    • Rest of Europe
  • Asia-Pacific
    • China
    • India
    • Japan
    • Australia
    • Rest of Asia-Pacific
    • Latin America
    • Middle East
    • Africa


  • AT&T
  • Orange S.A.
  • Verizon
  • Telecom Italia
  • Deutsche Telekom AG
  • KT (Korea Telecom) Corporation
  • T-Mobile USA, Inc.
  • Vonage Citrix
  • Microsoft Corporation
  • Telenor
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