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B2B Telecommunication Market

B2B Telecommunication Market Size, Share, Competitive Landscape and Trend Analysis Report by Enterprise Size, Solution and Industry Vertical : Global Opportunity Analysis and Industry Forecast, 2020-2030

IC : Telecom & Wireless

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Author's: Shadaab Khan| Beesetty Yogendra | Onkar Sumant
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B2B Telecommunication Market Statistics: 2030

The global B2B telecommunication market size was valued at $ 46.36 billion in 2020, and is projected to reach $181.35 billion by 2030, growing at a CAGR of 14.8 % from 2021 to 2030. B2B telecommunication is described as any kind of communication between businesses as opposed to communication between businesses and clients or clients and clients. These communications can take place in various forms, which include e-mail, fax, instant messaging, radio, satellite and others. B2B telecommunication providers maintain systems that transmit data, text, sound, voice, and video, which allows direct communication between businesses. Furthermore, telecommunication platforms can also be utilized by marketers to boost a company's visibility within the industry and identify networking opportunities. This feature propels demand for B2B telecommunications in the market.

Growing adoption of IoT and rise in demand for B2B telecommunication among corporate and government organizations are boosting the growth of the global market. In addition, increasing industrialization and urbanization in several countries is having positively impacts growth of the market. However, high implementation cost of B2B telecommunication and privacy & security concern is hampering the B2B telecommunication market growth. On the contrary, integration of advanced technology such as artificial intelligence and cloud-based technology are expected to offer remunerative opportunities for expansion of the market during the forecast period.


By solution, the cloud services segment garnered largest market share in 2020, and is expected to maintain its dominance in the upcoming years, owing to growing adoption of cloud-based telecommunication services across various industries in developing nations of Asia-Pacific and LAMEA countries. However, M2M communication segment is expected to witness significant growth during the forecast period, owing to rise in adoption of M2M communication solutions among various SMEs for improving the speed of communication across the enterprise. In addition, growing adoption of new connectivity technologies such as 5G & IoT is expected to boost growth of market in the coming years.

Region wise, the B2B telecommunication market was dominated by North America in 2020, and is expected to retain its position during the forecast period, owing to increase in adoption of IoT and cloud-based products. In addition, with presence of huge competition among market players, which results in better product offering and attaining more customer satisfaction with services is the reason for the maximum market in the region. However, Asia-Pacific is expected to witness significant growth during the forecast period, owing to presence of several large-scale manufacturers and availability of high-speed communication networks across the region. In addition, increase in conducting business meeting over telecommunication networks and higher bandwidth calls enable higher quality audio and video, which propels the market growth.

The report focuses on growth prospects, restraints, and trends of the global B2B telecommunication market analysis. The study provides Porter’s five forces analysis to understand impact of various factors, such as bargaining power of suppliers, competitive intensity of competitors, threat of new entrants, threat of substitutes, and bargaining power of buyers, on the global B2B telecommunication market share.

Segment Review

The global B2B telecommunication market is segmented on the basis of enterprise size, solution, industry vertical, and region. On the basis of enterprise size, it is classified into large enterprises and small & medium enterprises (SMEs). On the basis of solution, it is divided into cloud services, unified communication & collaboration, VoIP, WAN and M2M communication. On the basis of industry vertical, the global market is classified into BFSI, IT & telecom, media & entertainment, healthcare, government, retail & ecommerce and others. Region wise, the global market is analyzed across North America, Europe, Asia-Pacific, and LAMEA.

The key players profiled in the B2B telecommunication industry are Amdocs, AT& T, Inc., Cisco Systems, Inc., Comarch S.A., Deutsche Telekom AG, NTT Communication, Orange S.A., Telefonica, S.A., Vodafone Group PLC, and Verizon. These players have adopted various strategies to increase their market penetration and strengthen their position in the B2B telecommunication industry.

B2B Telecommunication Market
By Enterprise Size
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Large Enterprises is segment is projected as one of the most lucrative segments.

Top Impacting Factors

Increase in Adoption of IoT

Rise in adoption of internet of things (IoT) across various industrial sectors propels growth of the B2B telecommunication market. This is attributed to factories digitizing their workflows and demand for speed, quality, and security of the networks connecting them. B2B telecommunication is expected to turn the tide for smart factories, allowing owners to depart from fixed-line networks, gather operational intelligence in real time, and ensure shell-proof IIoT security. For instance, in 2020, KT Corporation, SK Telecom, and LG Uplus Corporation collaborated to launch 5G-enabled IIoT projects. Each of these initiatives aim to help the country’s (India) small- and mid-sized factories overcome pandemic-induced setbacks, extend equipment lifespan, and further diminish dependency of factories on the on-site workforce. Moreover, it also helped the healthcare sector during the pandemic with emerging patient and hospital IoT applications involving real-time data transmission within and outside hospital grounds. Role of telecom operators in healthcare use cases is one of a service enabler responsible for installing small cells and distributed antenna systems around the perimeter, setting up and configuring new 5G-enabled medical equipment, and supplying dedicated asset and data management software. Thus, driving the demand for the market.

Rise in Demand for B2B Telecommunication Among Corporate and Government Organizations

Increase in focus of organizations in expanding their businesses and managing workforces globally boosts the need for B2B telecommunication. In addition, various organizations in sectors such as corporate, BFSI, education, government, and healthcare are adopting this software to provide high-quality services to their clients in the global pandemic to reduce overhead cost as well as to increase productivity of employees. Furthermore, various leading players of the B2B telecommunication market are introducing new software for different industries to increase security features and reduce communication gap between employees and companies.

B2B Telecommunication Market
By Solution
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Cloud Services is projected as one of the most lucrative segments.

For instance, in April 2020, RegTech start-up, Signzy launched its video conferencing (VC) tool for secure, private one-to-one communication between banks, other financial institutions, and their customers. Thus, number of such developments across the globe drive growth of the market. In addition, various IT & telecom companies are adopting virtual meeting software to increase business continuity among enterprises to increase their market value, which propels growth of the B2B telecommunication industry.

Moreover, federal agencies and government organizations are using B2B telecommunication, owing to reduction in need to travel to unsafe or unreachable areas and to increase operational efficiency of employees as well as organizations. Many government organizations considerably rely on B2B telecommunication for their day-to-day operations, which is further expected to create remunerative opportunities for the expansion of the B2B telecommunication market. 

B2B Telecommunication Market
By Region
North America 

Asia-Pacific would exhibit the highest CAGR of 16.1% during 2021-2030.

Key Benefits for Stakeholders     

  • The study provides an in-depth analysis of the B2B telecommunication market forecast along with the current trends and future estimations to explain the imminent investment pockets.
  • Information about key drivers, restraints, & opportunities and their impact analysis on the global market is provided in the report.
  • Porter’s five forces analysis illustrates the potency of the buyers and suppliers operating in the industry.
  • The quantitative analysis of the B2B telecommunication market trends from 2021 to 2030 is provided to determine the market potential.

B2B Telecommunication Market Report Highlights

Aspects Details
By Enterprise Size
  • Large Enterprises
  • SMEs
By Solution
  • Cloud Services
  • Unified Communication & Collaboration
  • VoIP
  • WAN
  • M2M Communication
By Industry Vertical
  • BFSI
  • IT & Telecom
  • Media & Entertainment
  • Healthcare
  • Government,
  • Retail & ECommerce
  • Others
By Region
  • North America  (U.S., Canada)
  • Europe   (UK, Germany, France, Italy, Spain, Rest of Europe)
  • Asia-Pacific   (China, Japan, India, Australia, South Korea, Singapore, Rest of Asia-Pacific)
  • LAMEA  (Latin America, Middle East, Africa)
By Key Market Players
  • Amdocs
  • AT& T, Inc.
  • Cisco Systems, Inc.
  • Comarch S.A.
  • Deutsche Telekom AG
  • NTT Communication
  • Orange S.A.
  • Telefonica, S.A.
  • Vodafone Group PLC
  • Verizon

Analyst Review

Industry experts segment B2B telecommunications into three categories: small businesses, medium enterprises, and corporations. These three groups use B2B telecommunications in different ways. For instance, small businesses are making connections within a particular industry. In addition, to perform this action they require to have an established communication channel to communicate and represent themselves.

Telecommunication is used in large enterprises. For instance, they use telecommunications technology to acquire smaller companies, in contract work to smaller companies to negotiate mergers, or work with lawyers to assure compliant business and financial practices. Therefore, B2B telecommunications needs can differ with businesses widely.

Key providers of the B2B telecommunication market such as Amdocs, Deutsche Telekom AG, and AT& T, Inc. account for a significant share in the market. Rise in adoption B2B Telecommunication in North America, owing to increase awareness and realization of IoT and cloud-based products lead to increase in acquisition, collaboration, partnership, and business expansion. For instance, in June 2020, Amdocs partnered with Three as the prime Systems Integrator (SI). This partnership would help to build an Omni Channel digital business system to grow its B2B services in the UK. In addition, telecom giants such as Bharti Airtel is extending its partnership with B2B telecommunication providers by looking at growth opportunities in the future. For instance, in November 2020, Amdocs and Airtel retained its partnership to enable rapid delivery of new digital customer experiences through Amdocs’ SmartOps (Smart Operations) platform. Furthermore, NBC Olympics, a division of the NBC Sports Group is adopting networking services for broadcasting live updates of Olympics. For instance, in June 2021, NBC Olympics selected AT&A Networking Services Provider to deliver HD coverage of the Tokyo Olympic Games in Tokyo. This collaboration would help NBC Olympics to provide highly secure networking transport and operational support during its coverage of Tokyo Olympics. Moreover, telecommunication is also evolving as a helpful technique for the Federal Bureau of Investigation. For instance, in December 2020, AT&T inc. and the Federal Bureau of Investigation (FBI) collaborated to expand its usage of FirstNet, a mobility contract for additional FirstNet capabilities to support FBI’s day-to-day and emergency operations. North America is expected to dominate the market during the forecast period, while emerging countries such as Asia-Pacific are projected to offer significant growth opportunities.


Author Name(s) : Shadaab Khan| Beesetty Yogendra | Onkar Sumant

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B2B Telecommunication Market

Global Opportunity Analysis and Industry Forecast, 2020-2030