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2020

Online Banking Market

Online Banking Market Service Type (Payments, Processing Services, Customer & Channel Management, Wealth Management, and Others), and by Banking Type (Retail Banking, Corporate Banking, and Investment Banking): Global Opportunity Analysis and Industry Forecast, 2020-2027

BI : Banking

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Author's: Monica Chabbra| Pramod Borasi | Onkar Sumant
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Online Banking Market Outlook - 2027

The global online banking market size was valued at $11.43 billion in 2019 and is projected to reach $31.81 billion by 2027, growing at a CAGR of 13.6% from 2020 to 2027. 

Online banking is an electronic payment system, which allows the user to conduct financial transactions via the internet. In addition, it is also known as internet banking or web banking, and is designed to be convenient, thereby providing time-saving banking experience and real-time problem resolution services. However, banks should aim to provide more seamless experience between online & mobile channels and accelerate customer engagement to meet their demand, needs, & preferences.

Online-Banking-Market-2020-2027

With changing consumer demands, lifestyle, and expectations toward banking, the banks are largely switching toward internet or digitalized banking by implementing technologies. In addition, cloud computing, application programming interfaces (APIs), robotic process automation (RPA), chatbots, machine learning, and blockchain are the major technologies that accelerate the online banking market growth. Moreover, real-time payment solutions, convenience, & easier options to access online banking and increased usage of smartphones drive the growth of the online banking market. 

However, security & technical issues, privacy concerns, and transaction difficulties are some of the factors that hamper the market growth. Moreover, countries, such as China, India, Japan, and Australia, have high demand for massive internet usage to avail banking services online. As a result, this is expected to provide lucrative opportunities to the market growth in the coming years. 

The payments segment dominated the online banking industry in 2019 and is projected to maintain its dominance during the forecast period. Due to huge number of consumers shifting towards online payment platforms, as it provides more convenience and time-saving features as compared to the conventional methods of payments in the market. 

The report focuses on growth prospects, restraints, and trends of the online banking market analysis. The study provides Porter’s five forces analysis to understand the impact of various factors such as bargaining power of suppliers, competitive intensity of competitors, threat of new entrants, threat of substitutes, and bargaining power of buyers on the online banking market.

Segment review

The online banking market is segmented on the basis of service type, banking type, and region. By service type, it is classified into payments, processing services, customer & channel management, wealth management, and others. In terms of banking type, it is divided into retail banking, corporate banking, and investment banking. Region-wise, the market is analyzed across North America, Europe, Asia-Pacific, and LAMEA. 

The key players profiled in the online banking market analysis include ACI Worldwide, Inc., Capital Banking Solution, CGI Inc., COR Financial Solutions Limited, EdgeVerve Systems Limited, Fiserv, Inc., Microsoft, Oracle, Tata Consultancy Services Limited, and Temenos Headquarters SA. These players have adopted various strategies to increase their market penetration and strengthen their position in the industry.

Online Banking Market
By Service
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Wealth management is projected as one of the most lucrative segments.

COVID-19 impact analysis

In the COVID-19 pandemic situation, the online banking market has witnessed significant growth and recorded continuous development globally. In addition, consumers have been largely availing banking services online via mobile phones and web browsers, owing to the global fear of the virus and maintain social distancing. Therefore, the changing patterns of consumers toward online banking services have accelerated the growth of the online banking market. Furthermore, online banking experienced a positive impact of COVID-19, and is expected to maintain its dominance during the forecast period. 

Top impacting factors

Increased smartphone usage & internet penetration   

With increase in emphasis on smartphone usage and massive internet penetration across several countries, the demand for online banking is continuing to rise, and is expected to maintain its dominance in the market. In addition, customers are using online banking more frequently as banks are providing real-time payment solutions, allowing regular banking transactions online, features of bill payments, and others. Furthermore, the banking industry has witnessed massive expansion & standardization in terms of products & services offered via mobile application and increased brand loyalty among consumers, thereby propelling the online banking market growth.

Online Banking Market
By Banking Type
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Retail Banking accounted for the largest market share in 2019.

Convenience and better rates of interest  

With providing convenience & easier options to access online banking products & services, the high yield interest rate is becoming the prime factor for the market growth. In addition, there are no branches to maintain in online banking and other operational costs are declined eventually, which further improve its cost efficiency in business operations. Therefore, banks provide saving options with better rate of interest to their customers due to reduction in these added expenses. Furthermore, consumers use online banking without purchasing any software device, storage or backup data as all transaction information is stored at the bank’s terminal. As result, these factors are making it more convenient for consumers to use online banking, thereby driving the market growth. 

Innovative banking services and increase in corporate investors 

Rise in digitalization and increase in corporate banking are expected to propel the market growth. Moreover, online banking has enabled investors to keep a real-time track of their investment portfolio while invest or trade online with a continuous access to their funds. Therefore, these online banking features are expected to accelerate the market growth and enhance innovative banking services for increase in corporate investors in the near future. Furthermore, increased corporate investors and expansion of online banking services are expected to provide lucrative opportunities to the market in the coming years.

Online Banking Market
By Region
2027
Asia-pacific 
North America
Europe
LAMEA

Asia-Pacific would exhibit the highest CAGR of 15.2% during 2020-2027.

Key benefits for stakeholders 

  • The study provides in-depth analysis of the online banking market share along with the current & future trends to explain the imminent investment pockets.
  • The key drivers, restrains, & opportunities and their impact analysis on the online banking market size are provided in the report.
  • Porter’s five forces analysis illustrates the potency of buyers and suppliers operating in the industry.
  • An extensive analysis of the key segments of the industry helps to understand the online banking market trends.
  • The quantitative analysis of the global online banking market from 2020 to 2027 is provided to determine the market potential.

Online Banking Market Report Highlights

Aspects Details
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By SERVICE TYPE
  • Payments
  • Processing Services
  • Customer & Channel Management
  • Wealth Management
  • Others
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By BANKING TYPE
  • Retail Banking
  • Corporate Banking
  • Investment Banking
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By Region
  • North America  (U.S, Canada)
  • Europe  (UK, France, Germany, Italy, Spain, Netherlands, Rest of Europe)
  • Asia-Pacific  (China, India, Japan, Singapore, Australia, Rest of Asia-Pacific)
  • LAMEA  (Latin America, Middle East, Africa)
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Key Market Players

CGI INC, FISERV, INC, ORACLE, TEMENOS HEADQUARTERS SA, ACI WORLDWIDE, INC, TATA CONSULTANCY SERVICES LIMITED, CAPITAL BANKING SOLUTION, MICROSOFT, COR FINANCIAL SOLUTIONS LIMITED, EDGEVERVE SYSTEMS LIMITED

Analyst Review

The advent of online banking system has revolutionized the banking segment, which is witnessing rapid change in trends, such as executing online financial transactions via online platforms, including account-to-account transfers, payment of utility bills, and settlement of business-to-business fund claims. Moreover, millennials are largely using online banking due to convenience & easier options, real-time payment solutions, allowing regular banking transactions online, and others.

The online banking industry has recorded continuous investments for its developments and has become a massive contributor to the economic growth. Moreover, due to the COVID-19 pandemic situation, the market is anticipated to witness significant growth rate and gain profit by the third quarter of 2022. This is attributed to higher demand for online banking services and increased usage of digitalized platforms in the market. Consequently, online banking is witnessing increased adoption, owing to high penetration of internet and extensive use of smartphones, further propelling the market growth.

The online banking market is saturated with the presence of regional vendors. Some of the key vendors include ACI Worldwide, Inc., Capital Banking Solution, and Temenos Headquarters SA. In 2019, North America dominated the online banking market, in terms of revenue, and is expected to retain dominance over the forecast period. Furthermore, the online banking market is increasingly expanding mainly in countries, such as China, Australia, Japan, India, Indonesia, New Zealand, and Singapore, with high GDP growth and rise in per capita income. Some of the key players profiled in the report include CGI Inc., COR Financial Solutions Limited, EdgeVerve Systems Limited, Fiserv, Inc., Microsoft, Oracle, and Tata Consultancy Services Limited. These players have adopted various strategies to increase their market penetration and strengthen their position in the industry.

Author Name(s) : Monica Chabbra| Pramod Borasi | Onkar Sumant
Frequently Asked Questions?

The market share is 13.6% from 2020 to 2027.

The increase in number of internet users, growing customer convenience and better rates of interest are driving the online banking market growth.

To get the latest version of this report.

The potential customers of online banking are individuals, corporates, and others.

Microsoft Corporation , Fiserv, Inc. , ACI Worldwide , and Infosys Limited are the leading players in online banking market

On the basis of top growing big corporations, we select top 10 players.

North America and Aisa-Pacific will provide more business opportunities for online banking in future.

The solutions of online banking industry are payments, processing services, customer and channel management, risk management, and others.

The key growth strategies of online banking market players are merger and acquisition, product launch, and joint-venture.

The online banking market is expected to reach $31.81 billion by 2027

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Online Banking Market

Global Opportunity Analysis and Industry Forecast, 2020-2027