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Field Service Management Market By Solution (Resource Capacity Planning, Shift Planning and Management, Scheduling and Dispatch, Workforce Mobility, Service Analytics and Contractor Management), Services (Installation Services, Training and Support and Consulting Services) and Industry Verticals (Retail, Oil & Gas, Healthcare & Life Sciences, BFSI, Public Sector, Rail and Construction) - Opportunities and Forecast, 2019-2026

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Mar 2020 | 2061 Views
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Field service management is a pioneering technology that has bridged the coordinating gap between the organization and the field operations. Field service management software covers the entire end-to-end service lifecycle including scheduling, mobile field service, service contract management, and warranty management. This also helps organizations to maximize operational efficiency, increase revenue, reduce costs, and improve the customer satisfaction.

This system enables enterprises to manage, schedule, and monitor field operations effectively. Field service management is a comprehensive solution for scheduling, staffing, managing, and supporting the workforce in the field. The implementation of the software helps reduce the fuel cost, improve the visibility and workforce management, and manage contractors and accounting. By using mobile computing, it improves the communication with the field, increases productivity, streamlines work processes, and enhances customer service and loyalty. The advent of cloud, big data, and advanced analytics technology helps enterprises to reduce field service cost through automation.

The market is expected to register substantial growth in the near future, attributed to an increased collaboration. Other factors that drive the market is the need to streamline and automate customer processes and support operations that occur in the field. However, factors such as high cost of implementation, limited technical knowledge among workers, and security issues related to access confidential data is expected to hinder the market growth during the forecast period.

The report segments the field service management market on the basis of solutions, services, industry verticals, and geography. Based on solutions, the market is classified into the resource capacity planning, shift planning and management, scheduling and dispatch, workforce mobility, service analytics, contractor management, and others. Services are classified into installation services, training and support, and consulting services. Industry verticals are sub segmented into retail, oil & gas, healthcare & life sciences, banking, financial services, and insurance (BFSI), public sector, rail, construction, and others. Geographically, the market is studied across North America, Europe, Asia-Pacific, and LAMEA.

Comprehensive competitive analysis and profiles of major market players such as Clicksoftware Technologies, SAP SE, Oracle Corporation, IBM Corporation, Servicepower Technologies, Astea International, Microsoft Corporation, Servicemax, Infor, and Trimble, Inc.

Key Benefits

  • Geographically, the field service management market is analyzed across North America, Europe, Asia-Pacific, and LAMEA.
  • Exhaustive analysis of the market helps understand the types of solutions that are currently being used along with the variants that are projected to gain prominence in the future.
  • Competitive intelligence elucidates the competitive scenario across the geographies.
  • Comprehensive analysis of all the regions determine the prevailing opportunities in these geographies.
  • Extensive analysis of the market is conducted by following key product positioning and monitoring the top competitors within the market framework.
  • Key market players are profiled and their strategies are analyzed thoroughly, which helps understand the competitive outlook of the market.

Field Service Management Market Key Segments:

By Solution

  • Resource Capacity Planning
  • Shift Planning and Management
  • Scheduling and Dispatch
  • Workforce Mobility
  • Service Analytics
  • Contractor Management
  • Others

By Services

  • Installation Services
  • Training and Support
  • Consulting Services

By Industry Verticals

  • Retail
  • Oil & Gas
  • Healthcare & Life Sciences
  • Banking, Financial Services, and Insurance (BFSI)
  • Public Sector
  • Rail
  • Construction
  • Others

By Geography

  • North America
    • U.S.
    • Canada
    • Mexico
  • Europe
    • UK
    • Germany
    • Italy
    • Spain
    • France
    • Rest of Europe
  • Asia-Pacific
    • China
    • India
    • Japan
    • Singapore
    • Rest of Asia-Pacific
    • Latin America
    • Middle East
    • Africa

With collective industry experience of about 200 years of its analysts and experts, Allied Market Research (AMR) encompasses most infallible research methodology for its market intelligence and industry analysis. We do not only engrave the deepest levels of markets but also sneak through its slimmest details for the purpose of our market estimates and forecasts. Our approach helps in building greater market consensus view for size, shape and industry trends within each industry segment. We carefully factor in industry trends and real developments for identifying key growth factors and future course of the market. Our research proceeds are the resultant of high quality data, expert views and analysis and high value independent opinions. Our research process is designed to deliver balanced view of the global markets and allow stakeholders to make informed decisions.

We offer our clients exhaustive research and analysis based on wide variety of factual inputs, which largely include interviews with industry participants, reliable statistics and regional intelligence. Our in-house industry experts play instrumental role in designing analytic tools and models, tailored to the requirements of particular industry segment. These analytical tools and models sanitize the data & statistics and enhance the accuracy of our recommendations and advice. With AMR’s calibrated research process and 360` degree data-evaluation methodology, our clients are assured of receiving:

  • Consistent, valuable, robust and actionable data & analysis that can easily be referenced for strategic business planning
  • Technologically sophisticated and reliable insights through well audited and veracious research methodology
  • Sovereign research proceeds that present a tangible depiction of marketplace

With a strong methodology we are, therefore, confident that our research and analysis are most reliable and guarantees sound business planning.

Secondary research
We refer a broad array of industry sources for our secondary, which typically include; however, not limited to: Company SEC filings, annual reports, company websites, broker & financial reports and investor presentations for competitive scenario and shape of the industry

  • Patent and regulatory databases for understanding of technical & legal developments
  • Scientific and technical writings for product information and related preemptions
  • Regional government and statistical databases for macro analysis
  • Authentic new articles, web-casts and other related releases for market evaluation
  • Internal and external proprietary databases, key market indicators and relevant press releases for market estimates and forecast

Primary research
Our primary research efforts include reaching out participants through mail, tele-conversations, referrals, professional networks and face-to-face interactions. We are also in professional corporate relations with various companies that allow us greater flexibility for reaching out industry participants and commentators for interviews and discussions, fulfilling following functions:

  • Validates and improves the data quality and strengthens research proceeds
  • Further develops analyst team’s market understanding and expertise
  • Supplies authentic information about market size, share, growth and forecasts

Our primary research interview and discussion panels are typically composed of most experienced industry members. These participants include; however, not limited to:

  • Chief executives and VPs of leading corporations specific to industry
  • Product and sales managers or country heads; channel partners and top level distributors; banking, investments and valuation experts Key opinion leaders (KOLs)

Analyst tools and models
AMR has developed set of analyst tools and data models to supplement and expedite the analysis process. Corresponding to markets, where there is significant lack of information and estimates, AMR’s team of experts and analyst develop specific analyst tools and industry models to translate qualitative and quantitative industry indicators into exact industry estimates. These models also allow analysts to examine the prospects and opportunities prevailing in the market to accurately forecast the course of the market.


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