Field Service Management Market by Component (Solution and Service), Deployment (On-premise and Cloud), Organization Size (Large Enterprises and Small & Medium Sized Enterprises), and Industry Vertical (IT & Telecom, Healthcare & Life Sciences, Manufacturing, BFSI, Transportation & Logistics, Energy & Utilities, Construction and Others): Global Opportunity Analysis and Industry Forecast, 2019–2026
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A02147
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Pages: 291
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Feb
2020 |
4357 Views
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Author(s) :
Vishwa Gaul
, Vineet Kumar
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Tables: 148
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Charts: 74
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Formats*:
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COVID-19
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Request Now !Field Service Management Market Statistics: 2026
The global field service management market size was valued at $3.12 billion in 2018, and is projected to reach $10.81 billion by 2026, growing at a CAGR of 16.9% from 2019 to 2026. Field service management (FSM) solution is an automated system, which streamlines all the processes associated with the field operations. Field service providers can schedule the orders and dispatch the right agent to the right work location and track the vehicles by using field service software. Some of the key advantages of FSM include accessibility to customer information from any location, decrease in operational overheads and fuel expenses, management of mobile workforce, improvement of productivity, and enhancement of customer satisfaction.
Rise in need to keep a track of activities taking place in the field,increase in demand for mobility for getting real-time visibility in field operations, and surge in adoption of automation & digitalization in the field services industry are expected to drive the growth of the global field service management market. However, lack of skilled workforce to operate on field management service systems is anticipated to restrict the market growth. On the contrary, integration of advanced technologies including AI, AR, and VR in the field services sector and rise in adoption of IoT drive the adoption of cloud-based FSM solution are expected to offer lucrative opportunities for market expansion.
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Depending on component, the solution segment dominated the overall field service management market in 2018, and is expected to maintain the dominance during the forecast period. This is attributed to the need to automate manual field service business operations such as scheduling, dispatching, routing, and fleet tracking which majorly drives the growth of the field service management solution market.
Field Service Management Market
By Component
Solution segments dominated the Field Service Management market in 2018.
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On the basis of industry vertical, the manufacturing sector led the global field service management market in 2018, and is expected to continue this trend during the forecast period. However, the transportation & logistics industry is expected to exhibit the highest growth in the near future, as field service management during 2019-2026.
Field Service Management Market
By Industry Vertical
Manufacturing industry dominated the market in 2018.
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In 2018, North America accounted for the highest field service management market share, due to the continuous advancements in IT infrastructure and technology used for FSM, presence of major number of market vendors, and widescale adoption of mobility solutions enabling real-time visibility into field operations contribute toward the field service management market growth in this region.
Field Service Management Market
By Deployment Model
Cloud deployment segment is projected to show highest growth during the forecasted period.
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The report focuses on the growth prospects, restraints, and global field service management market trends. Moreover, the study includes the Porter’s five forces analysis of the industry to understand the impact of various factors such as bargaining power of suppliers, competitive intensity of competitors, threat of new entrants, threat of substitutes, and bargaining power of buyers on the growth of the market.
Segment review
The global market is segmented into component, deployment, organization size, industry vertical, and region. The solution segment is sub-divided into segments such as schedule, dispatch, & route optimization, customer management, work order management, inventory management, service contract management, reporting & analytics, and others. The services segment is further categorized into implementation & integration, training & support, consultancy services. On the basis of deployment, the market is classified into on-premise and cloud. According to organization size market is classified into large enterprises and small & medium sized enterprises (SMEs). As per industry verticals, market is divided across IT & telecom, healthcare & life sciences, manufacturing, BFSI, transportation & logistics, energy & utilities, construction and others. Based on region, the global field service management market is analyzed across North America, Europe, Asia-Pacific, and LAMEA.
The key players operating in the global field service management market analysis include SAP SE, Oracle, SAS Institute, Teradata, Tibco, Adobe, Cisco, IBM, Tableau, and Sisense.
Field Service Management Market
By Organization Size
SMEs segment is projected to show highest growth during the forecasted period.
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Top impacting factors
The need to keep a track of activities taking place in the field
The number of field technicians operating worldwide has reached to around 20 million and is expected to increase during the forecast period. Field service companies are realizing the need to check that all the resources are accurately being used for the business purpose and workers/technicians operating in the field are performing the assigned tasks efficiently. As implementation of field service management software can facilitate simplified tracking of the progress & assure timely completion of the allotted jobs, it primarily drives the growth of market.
Rise in demand of mobility for getting real-time visibility
The real-time monitoring of the field service technicians helps in the timely dispatch of the nearest technician to resolve an issue. In addition, it also provides field technicians with the essential customer & case data and step-by-step guidance required to solve the client’s problem and improve first-time fix rates. Technicians can remotely reboot a machine or upload new software through mobility powered field service management solutions instead of going to the site. Equipping technicians with the correct information through mobile application is expected to boost revenue by field-based sales. Customers can track the technician’s movement by real-time visibility into the mobile application and be assured of the help approaching in promised time. Hence, the adoption of mobility field service solutions facilitates service organizations to get better control on the field operations, make better business decisions, and deliver fast services to their customers.
Increase in adoption of automation & digitalization in the field services industry
Field service providers are shifting from traditional way operations to modernizing their business processes. Field service companies are increasingly adopting automation & digitalization into field service operations due to changes in customer demands. Automation assists employees to improve their productivity for serving their clienteles in a better way. It enables to adapt to the changes in needs of a field operator throughout the day and eradicates unproductive operations & saves time. Thus, companies are realizing the need for automating field service management solutions, which drives the demand for the market. Market vendors are actively trying to enhance their offerings by using advanced technologies such as AI. For instance, in January 2020, an intelligent field service automation startup called “Zinier” announced that it has raised $90 million funding to automate field service management. It is expected to transform field service workforces with AI-driven automation.
Field Service Management Market
By Region
North America region is expected to dominate the market during the forecast period.
Key Benefits for Stakeholders:
- This study includes the analytical depiction of the global field service management market forecast and trends to determine the imminent investment pockets.
- The report presents information related to key drivers, restraints, and opportunities.
- The current field service management market size is quantitatively analyzed from 2018 to 2026 to highlight the financial competency of the industry.
- Porter’s five forces analysis illustrates the potency of buyers & suppliers in the field service management industry.
Key Market Segments:
By Component
- Solution
- Schedule, Dispatch, and Route Optimization
- Customer Management
- Work Order Management
- Inventory Management
- Service Contract Management
- Reporting and Analytics
- Others
- Services
- Implementation & integration
- Training & support
- Consultancy services
By Deployment
- On-premise
- Cloud
By Organization Size
-
Large enterprises
- Small & Medium sized Enterprises (SMEs)
By Industry Vertical
- IT & Telecom
- Healthcare & life sciences
- Manufacturing
- BFSI
- Transportation & Logistics
- Energy & Utilities
- Construction
- Others
By Region
- North America
- U.S.
- Canada
- Europe
- UK
- Germany
- France
- Italy
- Spain
- Rest of Europe
- Asia-Pacific
- China
- India
- Japan
- Singapore
- Rest of Asia-Pacific
- LAMEA
- Latin America
- Middle East
- Africa
Key Market Players
- Comarch SA
- IFS AB
- Infor
- Microsoft Corporation
- Oracle Corporation
- OverIT
- Praxedo
- Salesforce.com, Inc.
- SAP SE
- ServiceMax
CHAPTER 1: INTRODUCTION
1.1. Report description
1.2. Key benefits for stakeholders
1.3. Key market segments
1.4. Key market players
1.5. Research methodology
1.5.1. Secondary research
1.5.2. Primary research
1.5.3. Analyst tools & models
CHAPTER 2: EXECUTIVE SUMMARY
2.1. Key findings
2.1.1. Top impacting factors
2.1.2. Top investment pockets
2.2. CXO perspective
CHAPTER 3: MARKET OVERVIEW
3.1. Market definition and scope
3.2. Porter’s five forces analysis
3.3. Case Studies
3.3.1. Case Study 01
3.3.2. Case Study 02
3.4. Market dynamics
3.4.1. Drivers
3.4.1.1. The need to keep a track of activities taking place in the field
3.4.1.2. Rise in demand for mobility for getting real-time visibility
3.4.1.3. Increase in adoption of automation & digitalization in the field services industry
3.4.2. Restraint
3.4.2.1. Scarcity of skilled workforce to operate on FSM
3.4.3. Opportunities
3.4.3.1. Integration of AI, AR and VR in field services sector
3.4.3.2. Increase in adoption of IoT drives the adoption of cloud-based FSM solution
CHAPTER 4: FIELD SERVICE MANAGEMENT MARKET, BY COMPONENT
4.1. Overview
4.2. Solution
4.2.1. Key market trends, growth factors, and opportunities
4.2.2. Market size and forecast, by region
4.2.3. Market analysis by country
4.2.4. Field service management solution, by solution type
4.2.4.1. Schedule, Dispatch, and Route Optimization
4.2.4.2. Customer Management
4.2.4.3. Work Order Management
4.2.4.4. Inventory Management
4.2.4.5. Service Contract Management
4.2.4.6. Reporting and Analytics
4.2.4.7. Others
4.2.4.8. Field Service Management Market size and forecast, by solution type
4.3. Services
4.3.1. Key market trends, growth factors and opportunities
4.3.2. Market size and forecast, by region
4.3.3. Market analysis by country
4.3.4. Field service management services market, by service type
4.3.4.1. Implementation & integration
4.3.4.2. Training & Support
4.3.4.3. Consulting
4.3.4.4. Field Service Management Market size and forecast, by service type
CHAPTER 5: FIELD SERVICE MANAGEMENT MARKET, BY DEPLOYMENT
5.1. Overview
5.2. On-Premise
5.2.1. Key market trends, growth factors, and opportunities
5.2.2. Market size and forecast, by region
5.2.3. Market analysis by country
5.3. Cloud
5.3.1. Key market trends, growth factors and opportunities
5.3.2. Market size and forecast, by region
5.3.3. Market analysis by country
CHAPTER 6: FIELD SERVICE MANAGEMENT MARKET, BY ORGANIZATION SIZE
6.1. Overview
6.2. Large enterprises
6.2.1. Key market trends, growth factors, and opportunities
6.2.2. Market size and forecast, by region
6.2.3. Market analysis, by country
6.3. SMEs
6.3.1. Key market trends, growth factors and opportunities
6.3.2. Market size and forecast, by region
6.3.3. Market analysis by country
CHAPTER 7: FIELD SERVICE MANAGEMENT MARKET, BY INDUSTRY VERTICAL
7.1. Overview
7.2. IT & Telecom
7.2.1. Key market trends, growth factors, and opportunities
7.2.2. Market size and forecast, by region
7.2.3. Market analysis, by country
7.3. Healthcare & Life Sciences
7.3.1. Key market trends, growth factors and opportunities
7.3.2. Market size and forecast, by region
7.3.3. Market analysis by country
7.4. Manufacturing
7.4.1. Key market trends, growth factors, and opportunities
7.4.2. Market size and forecast, by region
7.4.3. Market analysis, by country
7.5. BFSI
7.5.1. Key market trends, growth factors and opportunities
7.5.2. Market size and forecast, by region
7.5.3. Market analysis by country
7.6. Transportation & Logistics
7.6.1. Key market trends, growth factors, and opportunities
7.6.2. Market size and forecast, by region
7.6.3. Market analysis, by country
7.7. Energy & Utilities
7.7.1. Key market trends, growth factors and opportunities
7.7.2. Market size and forecast, by region
7.7.3. Market analysis by country
7.8. Construction
7.8.1. Key market trends, growth factors, and opportunities
7.8.2. Market size and forecast, by region
7.8.3. Market analysis, by country
7.9. Others
7.9.1. Key market trends, growth factors and opportunities
7.9.2. Market size and forecast, by region
7.9.3. Market analysis by country
CHAPTER 8: FIELD SERVICE MANAGEMENT MARKET, BY REGION
8.1. Overview
8.2. North America
8.2.1. Key market trends, growth factors and opportunities
8.2.2. Market size and forecast, by component
8.2.3. Market size and forecast, by deployment
8.2.4. Market size and forecast, by organization size
8.2.5. Market size and forecast, by industry vertical
8.2.6. Market analysis by country
8.2.6.1. U.S.
8.2.6.1.1. Market size and forecast, by component
8.2.6.1.2. Market size and forecast, by deployment
8.2.6.1.3. Market size and forecast, by organization size
8.2.6.1.4. Market size and forecast, by industry vertical
8.2.6.2. Canada
8.2.6.2.1. Market size and forecast, by component
8.2.6.2.2. Market size and forecast, by deployment
8.2.6.2.3. Market size and forecast, by organization size
8.2.6.2.4. Market size and forecast, by industry vertical
8.3. Europe
8.3.1. Key market trends, growth factors and opportunities
8.3.2. Market size and forecast, by component
8.3.3. Market size and forecast, by deployment
8.3.4. Market size and forecast, by organization size
8.3.5. Market size and forecast, by industry vertical
8.3.6. Market analysis by country
8.3.6.1. UK
8.3.6.1.1. Market size and forecast, by component
8.3.6.1.2. Market size and forecast, by deployment
8.3.6.1.3. Market size and forecast, by organization size
8.3.6.1.4. Market size and forecast, by industry vertical
8.3.6.2. Germany
8.3.6.2.1. Market size and forecast, by component
8.3.6.2.2. Market size and forecast, by deployment
8.3.6.2.3. Market size and forecast, by organization size
8.3.6.2.4. Market size and forecast, by industry vertical
8.3.6.3. France
8.3.6.3.1. Market size and forecast, by component
8.3.6.3.2. Market size and forecast, by deployment
8.3.6.3.3. Market size and forecast, by organization size
8.3.6.3.4. Market size and forecast, by industry vertical
8.3.6.4. Italy
8.3.6.4.1. Market size and forecast, by component
8.3.6.4.2. Market size and forecast, by deployment
8.3.6.4.3. Market size and forecast, by organization size
8.3.6.4.4. Market size and forecast, by industry vertical
8.3.6.5. Spain
8.3.6.5.1. Market size and forecast, by component
8.3.6.5.2. Market size and forecast, by deployment
8.3.6.5.3. Market size and forecast, by organization size
8.3.6.5.4. Market size and forecast, by industry vertical
8.3.6.6. Rest of Europe
8.3.6.6.1. Market size and forecast, by component
8.3.6.6.2. Market size and forecast, by deployment
8.3.6.6.3. Market size and forecast, by organization size
8.3.6.6.4. Market size and forecast, by industry vertical
8.4. Asia-Pacific
8.4.1. Key market trends, growth factors and opportunities
8.4.2. Market size and forecast, by component
8.4.3. Market size and forecast, by deployment
8.4.4. Market size and forecast, by Organization size
8.4.5. Market size and forecast, by Industry Vertical
8.4.6. Market analysis by country
8.4.6.1. China
8.4.6.1.1. Market size and forecast, by component
8.4.6.1.2. Market size and forecast, by deployment
8.4.6.1.3. Market size and forecast, by organization size
8.4.6.1.4. Market size and forecast, by industry vertical
8.4.6.2. India
8.4.6.2.1. Market size and forecast, by component
8.4.6.2.2. Market size and forecast, by deployment
8.4.6.2.3. Market size and forecast, by organization size
8.4.6.2.4. Market size and forecast, by industry vertical
8.4.6.3. Japan
8.4.6.3.1. Market size and forecast, by component
8.4.6.3.2. Market size and forecast, by deployment
8.4.6.3.3. Market size and forecast, by organization size
8.4.6.3.4. Market size and forecast, by industry vertical
8.4.6.4. Singapore
8.4.6.4.1. Market size and forecast, by component
8.4.6.4.2. Market size and forecast, by deployment
8.4.6.4.3. Market size and forecast, by organization size
8.4.6.4.4. Market size and forecast, by industry vertical
8.4.6.5. Rest of Asia-Pacific
8.4.6.5.1. Market size and forecast, by component
8.4.6.5.2. Market size and forecast, by deployment
8.4.6.5.3. Market size and forecast, by organization size
8.4.6.5.4. Market size and forecast, by industry vertical
8.5. LAMEA
8.5.1. Key market trends, growth factors and opportunities
8.5.2. Market size and forecast, by component
8.5.3. Market size and forecast, by deployment
8.5.4. Market size and forecast, by Organization size
8.5.5. Market size and forecast, by Industry Vertical
8.5.6. Market analysis by country
8.5.6.1. Latin America
8.5.6.1.1. Market size and forecast, by component
8.5.6.1.2. Market size and forecast, by deployment
8.5.6.1.3. Market size and forecast, by organization size
8.5.6.1.4. Market size and forecast, by industry vertical
8.5.6.2. Middle East
8.5.6.2.1. Market size and forecast, by component
8.5.6.2.2. Market size and forecast, by deployment
8.5.6.2.3. Market size and forecast, by organization size
8.5.6.2.4. Market size and forecast, by industry vertical
8.5.6.3. Africa
8.5.6.3.1. Market size and forecast, by component
8.5.6.3.2. Market size and forecast, by deployment
8.5.6.3.3. Market size and forecast, by organization size
8.5.6.3.4. Market size and forecast, by industry vertical
CHAPTER 9: COMPETITIVE LANDSCAPE
9.1. Competitive dashboard
9.2. Top winning strategies
9.3. Key developments
9.3.1. New product launches
9.3.2. Business expansions
9.3.3. Agreement
9.3.4. Partnership
9.3.5. Product development
9.3.6. Collaboration
9.3.7. Acquisition
CHAPTER 10: COMPANY PROFILES
10.1. COMARCH SA
10.1.1. Company overview
10.1.2. Key executives
10.1.3. Company snapshot
10.1.4. Operating business segments
10.1.5. Product portfolio
10.1.6. R&D Expenditure
10.1.7. Business performance
10.1.8. Key strategic moves and developments
10.2. IFS AB
10.2.1. Company overview
10.2.2. Key executives
10.2.3. Company snapshot
10.2.4. Product portfolio
10.2.5. Business performance
10.2.6. Key strategic moves and developments
10.3. INFOR
10.3.1. Company overview
10.3.2. Key executives
10.3.3. Company snapshot
10.3.4. Operating business segments
10.3.5. Product portfolio
10.3.6. R&D Expenditure
10.3.7. Business performance
10.3.8. Key strategic moves and developments
10.4. MICROSOFT CORPORATION
10.4.1. Company overview
10.4.2. Key executives
10.4.3. Company snapshot
10.4.4. Operating business segments
10.4.5. Product portfolio
10.4.6. R&D Expenditure
10.4.7. Business performance
10.4.8. Key strategic moves and developments
10.5. ORACLE CORPORATION
10.5.1. Company overview
10.5.2. Key executives
10.5.3. Company snapshot
10.5.4. Operating business segments
10.5.5. Product portfolio
10.5.6. R&D Expenditure
10.5.7. Business performance
10.5.8. Key strategic moves and developments
10.6. OVERIT
10.6.1. Company overview
10.6.2. Key executives
10.6.3. Company snapshot
10.6.4. Product portfolio
10.6.5. Key strategic moves and developments
10.7. PRAXEDO
10.7.1. Company overview
10.7.2. Key executives
10.7.3. Company snapshot
10.7.4. Product portfolio
10.8. SALESFORCE.COM, INC.
10.8.1. Company overview
10.8.2. Key executives
10.8.3. Company snapshot
10.8.4. Product portfolio
10.8.5. R&D Expenditure
10.8.6. Business performance
10.8.7. Key strategic moves and developments
10.9. SAP SE
10.9.1. Company overview
10.9.2. Key executives
10.9.3. Company snapshot
10.9.4. Operating business segments
10.9.5. Product portfolio
10.9.6. R&D Expenditure
10.9.7. Business performance
10.9.8. Key strategic moves and developments
10.10. SERVICEMAX
10.10.1. Company overview
10.10.2. Key executives
10.10.3. Company snapshot
10.10.4. Product portfolio
10.10.5. Key strategic moves and developments
LIST OF TABLES
TABLE 01. GLOBAL FIELD SERVICE MANAGEMENT SOFTWARE MARKET REVENUE, BY COMPONENT, 2018-2026 ($MILLION)
TABLE 02. GLOBAL FIELD SERVICE MANAGEMENT MARKET REVENUE FOR ON-PREMISE, BY REGION 2018–2026 ($MILLION)
TABLE 03. GLOBAL FIELD SERVICE MANAGEMENT MARKET REVENUE, BY SOLUTION TYPE, 2018–2026 ($MILLION)
TABLE 04. GLOBAL FIELD SERVICE MANAGEMENT MARKET REVENUE FOR SERVICES, BY REGION 2018–2026 ($MILLION)
TABLE 05. GLOBAL FIELD SERVICE MANAGEMENT MARKET REVENUE, BY SERVICE TYPE, 2018–2026 ($MILLION)
TABLE 06. FIELD SERVICE MANAGEMENT MARKET REVENUE, BY DEPLOYMENT 2018–2026 ($MILLION)
TABLE 07. GLOBAL FIELD SERVICE MANAGEMENT MARKET REVENUE FOR ON-PREMISE, BY REGION 2018–2026 ($MILLION)
TABLE 08. GLOBAL FIELD SERVICE MANAGEMENT MARKET REVENUE FOR CLOUD, BY REGION 2018–2026 ($MILLION)
TABLE 09. GLOBAL FIELD SERVICE MANAGEMENT SOFTWARE MARKET REVENUE, BY ORGANIZATION SIZE, 2018-2026 ($MILLION)
TABLE 10. GLOBAL FIELD SERVICE MANAGEMENT MARKET REVENUE FOR LARGE ENTERPRISES, BY REGION 2018–2026 ($MILLION)
TABLE 11. GLOBAL FIELD SERVICE MANAGEMENT SOFTWARE MARKET REVENUE FOR SMES, BY REGION 2018–2026 ($MILLION)
TABLE 12. GLOBAL FIELD SERVICE MANAGEMENT SOFTWARE MARKET REVENUE, BY INDUSTRY VERTICAL, 2018-2026 ($MILLION)
TABLE 13. GLOBAL FIELD SERVICE MANAGEMENT MARKET REVENUE FOR IT AND TELECOM, BY REGION 2018–2026 ($MILLION)
TABLE 14. GLOBAL FIELD SERVICE MANAGEMENT SOFTWARE MARKET REVENUE FOR HEALTHCARE AND LIFE SCIENCES, BY REGION 2018–2026 ($MILLION)
TABLE 15. GLOBAL FIELD SERVICE MANAGEMENT MARKET REVENUE FOR MANUFACTURING, BY REGION 2018–2026 ($MILLION)
TABLE 16. GLOBAL FIELD SERVICE MANAGEMENT SOFTWARE MARKET REVENUE FOR BFSI, BY REGION 2018–2026 ($MILLION)
TABLE 17. GLOBAL FIELD SERVICE MANAGEMENT MARKET REVENUE FOR IT AND TRANSPORTATION AND LOGISTICS, BY REGION 2018–2026 ($MILLION)
TABLE 18. GLOBAL FIELD SERVICE MANAGEMENT SOFTWARE MARKET REVENUE FOR ENERGY AND UTILITIES, BY REGION 2018–2026 ($MILLION)
TABLE 19. GLOBAL FIELD SERVICE MANAGEMENT MARKET REVENUE FOR CONSTRUCTION, BY REGION 2018–2026 ($MILLION)
TABLE 20. GLOBAL FIELD SERVICE MANAGEMENT SOFTWARE MARKET REVENUE FOR OTHERS, BY REGION 2018–2026 ($MILLION)
TABLE 21. GLOBAL FIELD SERVICE MANAGEMENT SOFTWARE MARKET REVENUE, BY REGION, 2018-2026 ($MILLION)
TABLE 22. NORTH AMERICA FIELD SERVICE MANAGEMENT MARKET REVENUE, BY COMPONENT 2018-2026 ($MILLION)
TABLE 23. NORTH AMERICA FIELD SERVICE MANAGEMENT MARKET REVENUE, BY DEPLOYMENT, 2018-2026 ($MILLION)
TABLE 24. NORTH AMERICA FIELD SERVICE MANAGEMENT MARKET REVENUE, BY ORGANIZATION SIZE 2018-2026 ($MILLION)
TABLE 25. NORTH AMERICA FIELD SERVICE MANAGEMENT MARKET REVENUE, BY INDUSTRY VERTICAL, 2018-2026 ($MILLION)
TABLE 26. NORTH AMERICA FIELD SERVICE MANAGEMENT MARKET REVENUE, BY COUNTRY, 2018-2026 ($MILLION)
TABLE 27. U.S. FIELD SERVICE MANAGEMENT MARKET REVENUE, BY COMPONENT 2018-2026 ($MILLION)
TABLE 28. U.S. FIELD SERVICE MANAGEMENT MARKET REVENUE, BY DEPLOYMENT, 2018-2026 ($MILLION)
TABLE 29. U.S. FIELD SERVICE MANAGEMENT MARKET REVENUE, BY ORGANIZATION SIZE, 2018-2026 ($MILLION)
TABLE 30. U.S. FIELD SERVICE MANAGEMENT MARKET REVENUE, BY INDUSTRY VERTICAL, 2018-2026 ($MILLION)
TABLE 31. CANADA FIELD SERVICE MANAGEMENT MARKET REVENUE, BY COMPONENT 2018-2026 ($MILLION)
TABLE 32. CANADA FIELD SERVICE MANAGEMENT MARKET REVENUE, BY DEPLOYMENT, 2018-2026 ($MILLION)
TABLE 33. CANADA FIELD SERVICE MANAGEMENT MARKET REVENUE, BY ORGANIZATION SIZE, 2018-2026 ($MILLION)
TABLE 34. CANADA FIELD SERVICE MANAGEMENT MARKET REVENUE, BY INDUSTRY VERTICAL, 2018-2026 ($MILLION)
TABLE 35. EUROPE FIELD SERVICE MANAGEMENT MARKET REVENUE, BY COMPONENT 2018-2026 ($MILLION)
TABLE 36. EUROPE FIELD SERVICE MANAGEMENT MARKET REVENUE, BY DEPLOYMENT, 2018-2026 ($MILLION)
TABLE 37. EUROPE FIELD SERVICE MANAGEMENT MARKET REVENUE, BY ORGANIZATION SIZE 2018-2026 ($MILLION)
TABLE 38. EUROPE FIELD SERVICE MANAGEMENT MARKET REVENUE, BY INDUSTRY VERTICAL, 2018-2026 ($MILLION)
TABLE 39. EUROPE FIELD SERVICE MANAGEMENT MARKET REVENUE, BY COUNTRY, 2018-2026 ($MILLION)
TABLE 40. UK FIELD SERVICE MANAGEMENT MARKET REVENUE, BY COMPONENT 2018-2026 ($MILLION)
TABLE 41. UK FIELD SERVICE MANAGEMENT MARKET REVENUE, BY DEPLOYMENT, 2018-2026 ($MILLION)
TABLE 42. UK FIELD SERVICE MANAGEMENT MARKET REVENUE, BY ORGANIZATION SIZE, 2018-2026 ($MILLION)
TABLE 43. UK FIELD SERVICE MANAGEMENT MARKET REVENUE, BY INDUSTRY VERTICAL, 2018-2026 ($MILLION)
TABLE 44. GERMANY FIELD SERVICE MANAGEMENT MARKET REVENUE, BY COMPONENT 2018-2026 ($MILLION)
TABLE 45. GERMANY FIELD SERVICE MANAGEMENT MARKET REVENUE, BY DEPLOYMENT, 2018-2026 ($MILLION)
TABLE 46. GERMANY FIELD SERVICE MANAGEMENT MARKET REVENUE, BY ORGANIZATION SIZE, 2018-2026 ($MILLION)
TABLE 47. GERMANY FIELD SERVICE MANAGEMENT MARKET REVENUE, BY INDUSTRY VERTICAL, 2018-2026 ($MILLION)
TABLE 48. FRANCE FIELD SERVICE MANAGEMENT MARKET REVENUE, BY COMPONENT 2018-2026 ($MILLION)
TABLE 49. FRANCE FIELD SERVICE MANAGEMENT MARKET REVENUE, BY DEPLOYMENT, 2018-2026 ($MILLION)
TABLE 50. FRANCE FIELD SERVICE MANAGEMENT MARKET REVENUE, BY ORGANIZATION SIZE, 2018-2026 ($MILLION)
TABLE 51. FRANCE FIELD SERVICE MANAGEMENT MARKET REVENUE, BY INDUSTRY VERTICAL, 2018-2026 ($MILLION)
TABLE 52. ITALY FIELD SERVICE MANAGEMENT MARKET REVENUE, BY COMPONENT 2018-2026 ($MILLION)
TABLE 53. ITALY FIELD SERVICE MANAGEMENT MARKET REVENUE, BY DEPLOYMENT, 2018-2026 ($MILLION)
TABLE 54. ITALY FIELD SERVICE MANAGEMENT MARKET REVENUE, BY ORGANIZATION SIZE, 2018-2026 ($MILLION)
TABLE 55. ITALY FIELD SERVICE MANAGEMENT MARKET REVENUE, BY INDUSTRY VERTICAL, 2018-2026 ($MILLION)
TABLE 56. SPAIN FIELD SERVICE MANAGEMENT MARKET REVENUE, BY COMPONENT 2018-2026 ($MILLION)
TABLE 57. SPAIN FIELD SERVICE MANAGEMENT MARKET REVENUE, BY DEPLOYMENT, 2018-2026 ($MILLION)
TABLE 58. SPAIN FIELD SERVICE MANAGEMENT MARKET REVENUE, BY ORGANIZATION SIZE, 2018-2026 ($MILLION)
TABLE 59. SPAIN FIELD SERVICE MANAGEMENT MARKET REVENUE, BY INDUSTRY VERTICAL, 2018-2026 ($MILLION)
TABLE 60. REST OF EUROPE FIELD SERVICE MANAGEMENT MARKET REVENUE, BY COMPONENT 2018-2026 ($MILLION)
TABLE 61. REST OF EUROPE FIELD SERVICE MANAGEMENT MARKET REVENUE, BY DEPLOYMENT, 2018-2026 ($MILLION)
TABLE 62. REST OF EUROPE FIELD SERVICE MANAGEMENT MARKET REVENUE, BY ORGANIZATION SIZE, 2018-2026 ($MILLION)
TABLE 63. REST OF EUROPE FIELD SERVICE MANAGEMENT MARKET REVENUE, BY INDUSTRY VERTICAL, 2018-2026 ($MILLION)
TABLE 64. ASIA-PACIFIC FIELD SERVICE MANAGEMENT MARKET REVENUE, BY COMPONENT 2018-2026 ($MILLION)
TABLE 65. ASIA-PACIFIC FIELD SERVICE MANAGEMENT MARKET REVENUE, BY DEPLOYMENT, 2018-2026 ($MILLION)
TABLE 66. ASIA-PACIFIC FIELD SERVICE MANAGEMENT MARKET REVENUE, BY ORGANIZATION SIZE 2018-2026 ($MILLION)
TABLE 67. ASIA-PACIFIC FIELD SERVICE MANAGEMENT MARKET REVENUE, BY INDUSTRY VERTICAL, 2018-2026 ($MILLION)
TABLE 68. ASIA-PACIFIC FIELD SERVICE MANAGEMENT MARKET REVENUE, BY COUNTRY, 2018-2026 ($MILLION)
TABLE 69. CHINA FIELD SERVICE MANAGEMENT MARKET REVENUE, BY COMPONENT 2018-2026 ($MILLION)
TABLE 70. CHINA FIELD SERVICE MANAGEMENT MARKET REVENUE, BY DEPLOYMENT, 2018-2026 ($MILLION)
TABLE 71. CHINA FIELD SERVICE MANAGEMENT MARKET REVENUE, BY ORGANIZATION SIZE, 2018-2026 ($MILLION)
TABLE 72. CHINA FIELD SERVICE MANAGEMENT MARKET REVENUE, BY INDUSTRY VERTICAL, 2018-2026 ($MILLION)
TABLE 73. INDIA FIELD SERVICE MANAGEMENT MARKET REVENUE, BY COMPONENT 2018-2026 ($MILLION)
TABLE 74. INDIA FIELD SERVICE MANAGEMENT MARKET REVENUE, BY DEPLOYMENT, 2018-2026 ($MILLION)
TABLE 75. INDIA FIELD SERVICE MANAGEMENT MARKET REVENUE, BY ORGANIZATION SIZE, 2018-2026 ($MILLION)
TABLE 76. INDIA FIELD SERVICE MANAGEMENT MARKET REVENUE, BY INDUSTRY VERTICAL, 2018-2026 ($MILLION)
TABLE 77. JAPAN FIELD SERVICE MANAGEMENT MARKET REVENUE, BY COMPONENT 2018-2026 ($MILLION)
TABLE 78. JAPAN FIELD SERVICE MANAGEMENT MARKET REVENUE, BY DEPLOYMENT, 2018-2026 ($MILLION)
TABLE 79. JAPAN FIELD SERVICE MANAGEMENT MARKET REVENUE, BY ORGANIZATION SIZE, 2018-2026 ($MILLION)
TABLE 80. JAPAN FIELD SERVICE MANAGEMENT MARKET REVENUE, BY INDUSTRY VERTICAL, 2018-2026 ($MILLION)
TABLE 81. SINGAPORE FIELD SERVICE MANAGEMENT MARKET REVENUE, BY COMPONENT 2018-2026 ($MILLION)
TABLE 82. SINGAPORE FIELD SERVICE MANAGEMENT MARKET REVENUE, BY DEPLOYMENT, 2018-2026 ($MILLION)
TABLE 83. SINGAPORE FIELD SERVICE MANAGEMENT MARKET REVENUE, BY ORGANIZATION SIZE, 2018-2026 ($MILLION)
TABLE 84. SINGAPORE FIELD SERVICE MANAGEMENT MARKET REVENUE, BY INDUSTRY VERTICAL, 2018-2026 ($MILLION)
TABLE 85. REST OF ASIA-PACIFIC FIELD SERVICE MANAGEMENT MARKET REVENUE, BY COMPONENT 2018-2026 ($MILLION)
TABLE 86. REST OF ASIA-PACIFIC FIELD SERVICE MANAGEMENT MARKET REVENUE, BY DEPLOYMENT, 2018-2026 ($MILLION)
TABLE 87. REST OF ASIA-PACIFIC FIELD SERVICE MANAGEMENT MARKET REVENUE, BY ORGANIZATION SIZE, 2018-2026 ($MILLION)
TABLE 88. REST OF ASIA-PACIFIC FIELD SERVICE MANAGEMENT MARKET REVENUE, BY INDUSTRY VERTICAL, 2018-2026 ($MILLION)
TABLE 89. LAMEA FIELD SERVICE MANAGEMENT MARKET REVENUE, BY COMPONENT 2018-2026 ($MILLION)
TABLE 90. LAMEA FIELD SERVICE MANAGEMENT MARKET REVENUE, BY DEPLOYMENT, 2018-2026 ($MILLION)
TABLE 91. LAMEA FIELD SERVICE MANAGEMENT MARKET REVENUE, BY ORGANIZATION SIZE 2018-2026 ($MILLION)
TABLE 92. LAMEA FIELD SERVICE MANAGEMENT MARKET REVENUE, BY INDUSTRY VERTICAL, 2018-2026 ($MILLION)
TABLE 93. LAMEA FIELD SERVICE MANAGEMENT MARKET REVENUE, BY COUNTRY, 2017-2025 ($MILLION)
TABLE 94. LATIN AMERICA FIELD SERVICE MANAGEMENT MARKET REVENUE, BY COMPONENT 2018-2026 ($MILLION)
TABLE 95. LATIN AMERICA FIELD SERVICE MANAGEMENT MARKET REVENUE, BY DEPLOYMENT, 2018-2026 ($MILLION)
TABLE 96. LATIN AMERICA FIELD SERVICE MANAGEMENT MARKET REVENUE, BY ORGANIZATION SIZE, 2018-2026 ($MILLION)
TABLE 97. LATIN AMERICA FIELD SERVICE MANAGEMENT MARKET REVENUE, BY INDUSTRY VERTICAL, 2018-2026 ($MILLION)
TABLE 98. MIDDLE EAST FIELD SERVICE MANAGEMENT MARKET REVENUE, BY COMPONENT 2018-2026 ($MILLION)
TABLE 99. MIDDLE EAST FIELD SERVICE MANAGEMENT MARKET REVENUE, BY DEPLOYMENT, 2018-2026 ($MILLION)
TABLE 100. MIDDLE EAST FIELD SERVICE MANAGEMENT MARKET REVENUE, BY ORGANIZATION SIZE, 2018-2026 ($MILLION)
TABLE 101. MIDDLE EAST FIELD SERVICE MANAGEMENT MARKET REVENUE, BY INDUSTRY VERTICAL, 2018-2026 ($MILLION)
TABLE 102. AFRICA FIELD SERVICE MANAGEMENT MARKET REVENUE, BY COMPONENT 2018-2026 ($MILLION)
TABLE 103. AFRICA FIELD SERVICE MANAGEMENT MARKET REVENUE, BY DEPLOYMENT, 2018-2026 ($MILLION)
TABLE 104. AFRICA FIELD SERVICE MANAGEMENT MARKET REVENUE, BY ORGANIZATION SIZE, 2018-2026 ($MILLION)
TABLE 105. AFRICA FIELD SERVICE MANAGEMENT MARKET REVENUE, BY INDUSTRY VERTICAL, 2018-2026 ($MILLION)
TABLE 106. KEY NEW PRODUCT LAUNCHES (2016-2019)
TABLE 107. KEY EXPANSIONS (2016-2019)
TABLE 108. AGREEMENT (2016-2019)
TABLE 109. PARTNERSHIP (2016-2019)
TABLE 110. PRODUCT DEVELOPMENTS (2016-2019)
TABLE 111. COLLABORATION (2016-2019)
TABLE 112. ACQUISTION (2016-2019)
TABLE 113. COMARCH SA: KEY EXECUTIVES
TABLE 114. COMARCH SA: COMPANY SNAPSHOT
TABLE 115. COMARCH SA: OPERATING SEGMENTS
TABLE 116. COMARCH SA: PRODUCT PORTFOLIO
TABLE 117. IFS AB: KEY EXECUTIVES
TABLE 118. IFS AB: COMPANY SNAPSHOT
TABLE 119. IFS AB: PRODUCT PORTFOLIO
TABLE 120. INFOR: KEY EXECUTIVES
TABLE 121. INFOR: COMPANY SNAPSHOT
TABLE 122. INFOR: OPERATING SEGMENTS
TABLE 123. INFOR: PRODUCT PORTFOLIO
TABLE 124. MICROSOFT CORPORATION: KEY EXECUTIVES
TABLE 125. MICROSOFT CORPORATION: COMPANY SNAPSHOT
TABLE 126. MICROSOFT CORPORATION: OPERATING SEGMENTS
TABLE 127. MICROSOFT CORPORATION: PRODUCT PORTFOLIO
TABLE 128. ORACLE CORPORATION: KEY EXECUTIVES
TABLE 129. ORACLE CORPORATION: COMPANY SNAPSHOT
TABLE 130. ORACLE CORPORATION: OPERATING SEGMENTS
TABLE 131. ORACLE CORPORATION: PRODUCT PORTFOLIO
TABLE 132. ORACLE CORPORATION: KEY STRATEGIC MOVES AND DEVELOPMENTS
TABLE 133. OVERIT: KEY EXECUTIVES
TABLE 134. OVERIT: COMPANY SNAPSHOT
TABLE 135. OVERIT: PRODUCT PORTFOLIO
TABLE 136. PRAXEDO: KEY EXECUTIVES
TABLE 137. PRAXEDO: COMPANY SNAPSHOT
TABLE 138. PRAXEDO: PRODUCT PORTFOLIO
TABLE 139. SALESFORCE.COM, INC.: KEY EXECUTIVES
TABLE 140. SALESFORCE.COM, INC.: COMPANY SNAPSHOT
TABLE 141. SALESFORCE.COM, INC.: PRODUCT PORTFOLIO
TABLE 142. SAP SE: KEY EXECUTIVES
TABLE 143. SAP SE: COMPANY SNAPSHOT
TABLE 144. SAP SE: OPERATING SEGMENTS
TABLE 145. SAP SE: PRODUCT PORTFOLIO
TABLE 146. SERVICEMAX: KEY EXECUTIVES
TABLE 147. SERVICEMAX: COMPANY SNAPSHOT
TABLE 148. SERVICEMAX: PRODUCT PORTFOLIO
LIST OF FIGURES
FIGURE 01. KEY MARKET SEGMENTS
FIGURE 02. GLOBAL FIELD SERVICE MANAGEMENT MARKET, 2018–2026
FIGURE 03. GLOBAL FIELD SERVICE MANAGEMENT MARKET, BY REGION, 2018-2026
FIGURE 04. TOP IMPACTING FACTORS
FIGURE 05. TOP INVESTMENT POCKETS
FIGURE 06. MODERATE BARGAINING POWER OF SUPPLIERS
FIGURE 07. MODERATE-TO-HIGH BARGAINING POWER OF BUYERS
FIGURE 08. MODERATE THREAT OF SUBSTITUTES
FIGURE 09. MODERATE-TO-HIGH THREAT OF NEW ENTRANTS
FIGURE 10. HIGH COMPETITIVE RIVALRY
FIGURE 11. GLOBAL FIELD SERVICE MANAGEMENT MARKET REVENUE, BY COMPONENT, 2018-2026 ($MILLION)
FIGURE 12. COMPARATIVE SHARE ANALYSIS OF GLOBAL FIELD SERVICE MANAGEMENT MARKET FOR SOLUTION BY COUNTRY, 2018 & 2026(%)
FIGURE 13. COMPARATIVE SHARE ANALYSIS OF GLOBAL FIELD SERVICE MANAGEMENT SOFTWARE MARKET FOR SERVICES, BY COUNTRY, 2018 & 2026(%)
FIGURE 14. FIELD SERVICE MANAGEMENT MARKET REVENUE, BY DEPLOYMENT, 2018–2026($BILLION)
FIGURE 15. COMPARATIVE SHARE ANALYSIS OF GLOBAL FIELD SERVICE MANAGEMENT MARKET FOR ON-PREMISE BY COUNTRY, 2018 & 2026(%)
FIGURE 16. COMPARATIVE SHARE ANALYSIS OF GLOBAL FIELD SERVICE MANAGEMENT SOFTWARE MARKET FOR CLOUD, BY COUNTRY, 2018 & 2026(%)
FIGURE 17. GLOBAL FIELD SERVICE MANAGEMENT SOFTWARE MARKET REVENUE, BY ORGANIZATION SIZE, 2018-2026 ($MILLION)
FIGURE 18. COMPARATIVE SHARE ANALYSIS GLOBAL FIELD SERVICE MANAGEMENT MARKET FOR LARGE ENTERPRISES, BY COUNTRY, 2018 & 2026 (%)
FIGURE 19. COMPARATIVE SHARE ANALYSIS OF GLOBAL FIELD SERVICE MANAGEMENT SOFTWARE MARKET FOR SMES, BY COUNTRY, 2018 & 2026(%)
FIGURE 20. GLOBAL FIELD SERVICE MANAGEMENT SOFTWARE MARKET REVENUE, BY INDUSTRY VERTICAL, 2018-2026 ($MILLION)
FIGURE 21. COMPARATIVE SHARE ANALYSIS GLOBAL FIELD SERVICE MANAGEMENT MARKET FOR IT AND TELECOM, BY COUNTRY, 2018 & 2026 (%)
FIGURE 22. COMPARATIVE SHARE ANALYSIS OF GLOBAL FIELD SERVICE MANAGEMENT SOFTWARE MARKET FOR HEALTHCARE AND LIFE SCIENCES, BY COUNTRY, 2018 & 2026(%)
FIGURE 23. COMPARATIVE SHARE ANALYSIS GLOBAL FIELD SERVICE MANAGEMENT MARKET FOR MANUFACTURING, BY COUNTRY, 2018 & 2026 (%)
FIGURE 24. COMPARATIVE SHARE ANALYSIS OF GLOBAL FIELD SERVICE MANAGEMENT SOFTWARE MARKET FOR BFSI, BY COUNTRY, 2018 & 2026(%)
FIGURE 25. COMPARATIVE SHARE ANALYSIS GLOBAL FIELD SERVICE MANAGEMENT MARKET FOR TRANSPORTATION AND LOGISTICS, BY COUNTRY, 2018 & 2026 (%)
FIGURE 26. COMPARATIVE SHARE ANALYSIS OF GLOBAL FIELD SERVICE MANAGEMENT SOFTWARE MARKET FOR ENERGY AND UTILITIES, BY COUNTRY, 2018 & 2026(%)
FIGURE 27. COMPARATIVE SHARE ANALYSIS GLOBAL FIELD SERVICE MANAGEMENT MARKET FOR CONSTRUCTION, BY COUNTRY, 2018 & 2026 (%)
FIGURE 28. COMPARATIVE SHARE ANALYSIS OF GLOBAL FIELD SERVICE MANAGEMENT SOFTWARE MARKET FOR OTHERS, BY COUNTRY, 2018 & 2026(%)
FIGURE 29. U.S. FIELD SERVICE MANAGEMENT MARKET REVENUE, 2018-2026 ($MILLION)
FIGURE 30. CANADA FIELD SERVICE MANAGEMENT MARKET REVENUE, 2018-2026 ($MILLION)
FIGURE 31. UK FIELD SERVICE MANAGEMENT MARKET REVENUE, 2018-2026 ($MILLION)
FIGURE 32. GERMANY FIELD SERVICE MANAGEMENT MARKET REVENUE, 2018-2026 ($MILLION)
FIGURE 33. FRANCE FIELD SERVICE MANAGEMENT MARKET REVENUE, 2018-2026 ($MILLION)
FIGURE 34. ITALY FIELD SERVICE MANAGEMENT MARKET REVENUE, 2018-2026 ($MILLION)
FIGURE 35. SPAIN FIELD SERVICE MANAGEMENT MARKET REVENUE, 2018-2026 ($MILLION)
FIGURE 36. REST OF EUROPE FIELD SERVICE MANAGEMENT MARKET REVENUE, 2018-2026 ($MILLION)
FIGURE 37. CHINA FIELD SERVICE MANAGEMENT MARKET REVENUE, 2018-2026 ($MILLION)
FIGURE 38. INDIA FIELD SERVICE MANAGEMENT MARKET REVENUE, 2018-2026 ($MILLION)
FIGURE 39. JAPAN FIELD SERVICE MANAGEMENT MARKET REVENUE, 2018-2026 ($MILLION)
FIGURE 40. SINGAPORE FIELD SERVICE MANAGEMENT MARKET REVENUE, 2018-2026 ($MILLION)
FIGURE 41. REST OF ASIA-PACIFIC FIELD SERVICE MANAGEMENT MARKET REVENUE, 2018-2026 ($MILLION)
FIGURE 42. LATIN AMERICA FIELD SERVICE MANAGEMENT MARKET REVENUE, 2018-2026 ($MILLION)
FIGURE 43. MIDDLE EAST FIELD SERVICE MANAGEMENT MARKET REVENUE, 2018-2026 ($MILLION)
FIGURE 44. AFRICA FIELD SERVICE MANAGEMENT MARKET REVENUE, 2018-2026 ($MILLION)
FIGURE 45. COMPETITIVE DASHBOARD
FIGURE 46. COMPETITIVE DASHBOARD
FIGURE 47. COMPETITIVE HEATMAP OF KEY PLAYERS
FIGURE 48. TOP WINNING STRATEGIES, BY YEAR, 2016-2019
FIGURE 49. TOP WINNING STRATEGIES, BY DEVELOPMENT, 2016-2019
FIGURE 50. TOP WINNING STRATEGIES, BY COMPANY, 2016-2019
FIGURE 51. R&D EXPENDITURE, 2016–2018 ($MILLION)
FIGURE 52. COMARCH SA: REVENUE, 2016–2018 ($MILLION)
FIGURE 53. COMARCH SA: REVENUE SHARE BY REGION, 2018 (%)
FIGURE 54. IFS AB: REVENUE, 2016–2018 ($MILLION)
FIGURE 55. IFS AB: REVENUE SHARE BY REGION, 2018 (%)
FIGURE 56. R&D EXPENDITURE, 2017–2019 ($MILLION)
FIGURE 57. INFOR: REVENUE, 2017–2019 ($MILLION)
FIGURE 58. INFOR: REVENUE SHARE BY SEGMENT, 2019 (%)
FIGURE 59. INFOR: REVENUE SHARE BY REGION, 2019 (%)
FIGURE 60. R&D EXPENDITURE, 2016–2018 ($MILLION)
FIGURE 61. MICROSOFT CORPORATION: REVENUE, 2016–2018 ($MILLION)
FIGURE 62. MICROSOFT CORPORATION: REVENUE SHARE BY SEGMENT, 2018 (%)
FIGURE 63. MICROSOFT CORPORATION: REVENUE SHARE BY REGION, 2018 (%)
FIGURE 64. R&D EXPENDITURE, 2016–2018 ($MILLION)
FIGURE 65. ORACLE CORPORATION: REVENUE, 2016–2018 ($MILLION)
FIGURE 66. ORACLE CORPORATION: REVENUE SHARE BY SEGMENT, 2018 (%)
FIGURE 67. ORACLE CORPORATION: REVENUE SHARE BY REGION, 2018 (%)
FIGURE 68. R&D EXPENDITURE, 2016–2018 ($MILLION)
FIGURE 69. SALESFORCE.COM, INC.: REVENUE, 2016–2018 ($MILLION)
FIGURE 70. SALESFORCE.COM, INC.: REVENUE SHARE BY REGION, 2018 (%)
FIGURE 71. R&D EXPENDITURE, 2016–2018 ($MILLION)
FIGURE 72. SAP SE: REVENUE, 2016–2018 ($MILLION)
FIGURE 73. SAP SE: REVENUE SHARE BY SEGMENT, 2018 (%)
FIGURE 74. SAP SE: REVENUE SHARE BY REGION, 2018 (%)
Field service management (FSM) solution is an automated system, which streamlines all the processes associated with the field operations.
The global field service management market provides lucrative opportunities to market players. Increase in scope of applications of FSM, such as scheduling & dispatching, route optimization, work order management, inventory management, and service contract management, have contributed toward the field service management market growth. Prominent players in the market have developed and launched new technologies, such as AI based FSM software enabling automated scheduling, dispatching, routing to cater to a wide field technicians base in various locations, usage of AR goggles for assessing the equipment failure & predictive maintenance.
The manufacturing segment has a predominant share in the global field service management market and is expected to maintain this trend during the forecast period. However, the demand for field service management solutions is expected to significantly increase across sectors such as transportation & logistics, healthcare, real estate, energy & utilities, and retail. Moreover, increase in technological advancements such as driverless cars, 3D mapping, and other supporting software components is expected to supplement the growth of the FSM services market. Market players have adopted acquisition, partnership, and product launch strategies to improve their product portfolio and expand their geographical outreach. Emerging economies are expected to provide lucrative growth opportunities to market players in the near future.
The proliferation of connected devices such as smartphones and advent of Internet of Things (IoT) is expected to create increasing demand for mobile field service management solutions, which in turn is expected to boost the growth of the field service management market. Furthermore, adoption of IoT along with AI in field services empower field service organizations to avoid equipment downtime and offer predictive maintenance. This is again expected to garner significant opportunities for market growth.
The global field service management market has a considerable competitive environment. This is attributed to the fact that the market comprises several international and regional players. The global players focus on increasing their presence in many regions, which further increases the competition in terms of features, and quality. In addition, market players are adopting various business strategies to strengthen their foothold in the market and increase their market penetration.
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